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SA Reserve Bank gets behind payment innovation

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The South African Reserve Bank has thrown its weight behind local payment industry innovation and development, as the industry braces for a “time of unprecedented change”.

Speaking at the 2016 Payments Association of South Africa (PASA) International Conference, Deputy Governor of The South African Reserve Bank (SARB), Mr. Francois Groepe, said that the industry is entering a new phase in the South African payment and financial regulatory environment, in a time of significant changes to the international regulatory architecture and framework.

The SARB, who has processed payments in the region of R100 trillion in 2016 – three times the GDP of the country – announced that South Africa will have new, far-reaching and overarching, financial sector legislation by the end of 2016. “From a payment system perspective, it will include the introduction of new and more comprehensive regulations as well as expanded oversight and supervision by various regulators,” said Mr. Groepe.

The Deputy Governor declared that the national payment infrastructure is critical and systemically important given the important role it plays within our financial system and the implications of any potential failure for financial stability.

Addressing traditional Financial and Fintech industry leaders, Mr. Groepe stressed the need for cohesion in an effort to bolster an industry under attack from fraudsters. “SARB will interact with all participants in this environment to ensure that the necessary attention and priority is given. Together, we also aim to improve the levels of innovation as well as the safety and soundness of the national payment system and, going forward, also that of all systemically important financial market infrastructures.”

Payment stakeholders welcomed the boost from the country’s top regulator, echoing the need for holistic collaboration and the stimulation of innovation that keeps the customer safe, so that they can benefit from the convenience of technological advancements.

Leading payments provider, PayU, hailed the announcement, saying that the industry in SA is laden with exciting talent pushing for opportunities. Johan Dekker, Head of payments in Africa at PayU EMEA, said, “This is good news for the industry. We see growth in our European and other African markets driven primarily through innovation, facilitated by unity between the industry and regulators.”

The announcement by the SARB coincides with a number of technological innovations that are poised to affect South Africans in the coming months. These have been in operation in various stages in other markets and include biometric authentication and tokenisation.

Samsung Pay’s meteoric growth to 500 million global users in just six months shows the power of paying simply by being authenticated through your unique characteristics.

On Tuesday, PASA announced a new standardised specification to facilitate biometric authentication on payment cards. Working in partnership with Mastercard and Visa, this technology framework is designed to ensure open interoperable solutions in South Africa. The specification enables a range of biometric solutions, from fingerprint verification to palm, voice, iris, or facial biometrics.

Tokenisation – which is the process of replacing sensitive account number data with a unique string of numbers that cannot be used to make transactions – has already hit its straps as the emerging data security standard. Although, like most transformative technologies, it is widely expected to morph into further disruption as it evolves.

“Much of the focus in the industry at the moment is essentially about taking the friction out of the purchase, while keeping it secure, and achieving this as quickly as possible. However, with fast-changing technology and the inevitably more demanding customer, it is important that all checks are in place,” says Johan Dekker.

While the Fintech and Banking industry is providing many exciting opportunities, it should be balanced by efficiency, safety and financial stability considerations. 

Cautioning against over-reliance on the regulator, Mr. Groepe added, ”It is not the role of regulators to hamper innovation, but the SARB is jointly responsible for financial stability, which includes aspects such as cybersecurity, infrastructures, and a safe and efficient financial system. We therefore need to strive towards achieving a healthy balance when we respond to these developments.”

What is evident, though, is the central bank’s commitment. “Executives should no longer ignore the importance of the national payment system and its infrastructure, or the risks and threats (e.g. that of cybersecurity) in this environment. Payment systems and related matters need to be elevated from the back office to the boardroom. This has happened at the SARB and other central banks,” says Mr. Groepe.

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Huawei goes ultra-premium

Porsche Design and Huawei have launched the Porsche Design Huawei Mate RS in South Africa exclusive to MTN and retailing for R 26 459.

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The Porsche Design Huawei Mate RS boasts features like the world’s first dual fingerprint design, including an in-screen fingerprint sensor, the world’s first Artificial Intelligence (AI) processor and Leica triple camera with 40MP image capture.

“After the overwhelming success of the Porsche Design Huawei Mate 10 Pro in South Africa, we now bring you our latest offering, a perfect blend of innovation in a smartphone and luxury design,” said Likun Zhao, Vice President of Huawei Consumer Business Group Southern Africa. “From three-point security feature including facial recognition, rear fingerprint scanner and the new innovative in-screen fingerprint to the Leica triple camera system. it culminates in an unprecedented experience for our customers.”

The device incorporates Porsche Design’s signature design language and Huawei’s breakthrough technology.  The phone has a 6” 2K curved OLED screen and symmetrical look, minimalist feel and 8-edged 3D curved glass body.

High performance is symbolised by the naming of the smartphone: the term “RS” in the world of Porsche motorsport stands for outstanding racing performance.

Huawei provided the following information on The Porsche Design Huawei Mate RS benefits and features :

·         The world’s first dual fingerprint scanner for enhanced convenience, allowing users to wake and unlock the device simply, thanks to an in-screen fingerprint sensor. Hover to wake the device, touch to unlock it

·         The winning combination of Leica triple camera with 40MP RGB sensor technology and exceptional photography powered by Master AI. This combination puts effortless, eye-catching photography at the fingertips of those looking to immortalise their favourite moments. Combined with 5 x hybrid zoom, and the world’s first AI image stabilisation on a smartphone camera ensures photography lovers can capture the best shots with exceptional clarity in almost any situation

·         The Porsche Design Huawei Mate RS is the first Huawei handset to allow quick wireless charging, making it even easier to keep the phone topped up and ready to go and, thanks to its long lasting battery, users will easily be powered through the busiest of days

·         An ‘intelligent’ smartphone, the powerful AI processor automatically tailors the performance of the phone according to how it is used – constantly learning, understanding and anticipating needs, it is the perfect personal assistant for the pocket

·         256GB of internal storage means those constantly on the go and constantly on their phone can be worry free

·         Dual SLS (super linear system) speakers with DOLBY ATMOS enable users to have a superior experience, with the best immersive surround sound and entertainment on the go

·         Splash, water and dust resistant, which means there is no need to worry about damaging the device in the rain or accidentally dropping it in water

Jan Becker, CEO Porsche Design Group, said: “Both Porsche Design and Huawei seek to imagine and develop products that stand for precision and perfection, intelligent functionality and highly sophisticated design. Our aim was to create an outstanding device that goes one step further. We believe we have reached this goal by taking our partnership to the next level.”

Porsche Design and Huawei have worked in tandem to develop a smartphone that fuses together the two brands’ DNA, wealth of experience in design and technology, industry-leading expertise and exceptional performance. Through the use of colour in the device’s body, software themes and accessories, the new handset is accentuated with Porsche Design’s distinguished aesthetic and purist, minimalist feel.

The Porsche Design Huawei Mate RS will be available to purchase exclusively from MTN at R 26 459.

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Cross-channel chat launched

Clickatell has launched a cross-channel live chat service, Touch Go, that transforms omni-channel customer care.

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It enables live chat across a company’s website as well as social platforms (Twitter and Facebook) and mobile apps, bringing customer care and engagement into a single business platform.

“Today’s consumers expect to engage with your brand on the digital channel of their choosing,” says Deon van Heerden, Clickatell Engage CEO and Group CFO. “They want to message your business and instantly have queries resolved, find the information and services they are looking for, without the need for a voice call. Clickatell’s Touch Go makes that happen with the right level of capabilities for businesses of all sizes.”

Businesses can start using Touch Go immediately, with a free Starter option. Touch Go requires no credit card for sign-up and is fully featured with a simple setup process. It offers customisable branding, a unified chat desk business application as well as reports and analytics.

As the business scales up its digital customer care, it can opt-in for the Touch Enterprise offering. Touch Enterprise is designed for scaling up customer care efforts through advanced capabilities including AI driven virtual agents, sentiment analysis, automated workflows, enterprise integrations and in-channel mini-applications.

“Customer care has become a defining factor for sustained business success ” says Nirmal Nair, Clickatell Engage EVP Product & Marketing. “In an ever-increasing mobile native world, customers often choose to interact digitally, but they also expect to be able to reach a human immediately, should they need. Monitoring multiple channels and providing immediate action becomes challenging with siloed deployments. Touch’s unified solution allows businesses of all sizes to provide the customer delight in a simple modular approach.”

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