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SA Reserve Bank gets behind payment innovation

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The South African Reserve Bank has thrown its weight behind local payment industry innovation and development, as the industry braces for a “time of unprecedented change”.

Speaking at the 2016 Payments Association of South Africa (PASA) International Conference, Deputy Governor of The South African Reserve Bank (SARB), Mr. Francois Groepe, said that the industry is entering a new phase in the South African payment and financial regulatory environment, in a time of significant changes to the international regulatory architecture and framework.

The SARB, who has processed payments in the region of R100 trillion in 2016 – three times the GDP of the country – announced that South Africa will have new, far-reaching and overarching, financial sector legislation by the end of 2016. “From a payment system perspective, it will include the introduction of new and more comprehensive regulations as well as expanded oversight and supervision by various regulators,” said Mr. Groepe.

The Deputy Governor declared that the national payment infrastructure is critical and systemically important given the important role it plays within our financial system and the implications of any potential failure for financial stability.

Addressing traditional Financial and Fintech industry leaders, Mr. Groepe stressed the need for cohesion in an effort to bolster an industry under attack from fraudsters. “SARB will interact with all participants in this environment to ensure that the necessary attention and priority is given. Together, we also aim to improve the levels of innovation as well as the safety and soundness of the national payment system and, going forward, also that of all systemically important financial market infrastructures.”

Payment stakeholders welcomed the boost from the country’s top regulator, echoing the need for holistic collaboration and the stimulation of innovation that keeps the customer safe, so that they can benefit from the convenience of technological advancements.

Leading payments provider, PayU, hailed the announcement, saying that the industry in SA is laden with exciting talent pushing for opportunities. Johan Dekker, Head of payments in Africa at PayU EMEA, said, “This is good news for the industry. We see growth in our European and other African markets driven primarily through innovation, facilitated by unity between the industry and regulators.”

The announcement by the SARB coincides with a number of technological innovations that are poised to affect South Africans in the coming months. These have been in operation in various stages in other markets and include biometric authentication and tokenisation.

Samsung Pay’s meteoric growth to 500 million global users in just six months shows the power of paying simply by being authenticated through your unique characteristics.

On Tuesday, PASA announced a new standardised specification to facilitate biometric authentication on payment cards. Working in partnership with Mastercard and Visa, this technology framework is designed to ensure open interoperable solutions in South Africa. The specification enables a range of biometric solutions, from fingerprint verification to palm, voice, iris, or facial biometrics.

Tokenisation – which is the process of replacing sensitive account number data with a unique string of numbers that cannot be used to make transactions – has already hit its straps as the emerging data security standard. Although, like most transformative technologies, it is widely expected to morph into further disruption as it evolves.

“Much of the focus in the industry at the moment is essentially about taking the friction out of the purchase, while keeping it secure, and achieving this as quickly as possible. However, with fast-changing technology and the inevitably more demanding customer, it is important that all checks are in place,” says Johan Dekker.

While the Fintech and Banking industry is providing many exciting opportunities, it should be balanced by efficiency, safety and financial stability considerations. 

Cautioning against over-reliance on the regulator, Mr. Groepe added, ”It is not the role of regulators to hamper innovation, but the SARB is jointly responsible for financial stability, which includes aspects such as cybersecurity, infrastructures, and a safe and efficient financial system. We therefore need to strive towards achieving a healthy balance when we respond to these developments.”

What is evident, though, is the central bank’s commitment. “Executives should no longer ignore the importance of the national payment system and its infrastructure, or the risks and threats (e.g. that of cybersecurity) in this environment. Payment systems and related matters need to be elevated from the back office to the boardroom. This has happened at the SARB and other central banks,” says Mr. Groepe.

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Now download a bank account

Absa has introduced an end-to-end account opening for new customers, through the Absa Banking App, which can be downloaded from the Android and Apple app stores. This follows the launch of the world first ChatBanking on WhatsApp service.

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This “download your account” feature enables new customers to Absa, to open a Cheque account, order their card and start transacting on the Absa Banking App, all within minutes, from anywhere and at any time, by downloading it from the App stores.

“Overall, this new capability is not only expected to enhance the customer’s digital experience, but we expect to leverage this in our branches, bringing digital experiences to the branch environment and making it easier for our customers to join and bank with us regardless of where they may be,” says Aupa Monyatsi, Managing Executive for Virtual Channels at Absa Retail & Business Banking.

“With this innovation comes the need to ensure that the security of our customers is at the heart of our digital experience, this is why the digital onboarding experience for this feature includes a high-quality facial matching check with the Department of Home Affairs to verify the customer’s identity, ensuring that we have the most up to date information of our clients. Security is supremely important for us.”

The new version of the Absa Banking App is now available in the Apple and Android App stores, and anyone with a South African ID can become an Absa customer, by following these simple steps:

  1. Download the Absa App
  2. Choose the account you would like to open
  3. Tell us who you are
  4. To keep you safe, we will verify your cell phone number
  5. Take a selfie, and we will do facial matching with the Department of Home Affairs to confirm you are who you say you are
  6. Tell us where you live
  7. Let us know what you do for a living and your income
  8. Click Apply.

 

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How we use phones to avoid human contact

A recent study by Kaspersky Lab has found that 75% of people pick up their connected device to avoid conversing with another human being.

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Connected devices are becoming essential to keeping people in contact with each other, but for many they are also a much-needed comfort blanket in a variety of social situations when they do not want to interact with others. A recent survey from Kaspersky Lab has confirmed this trend in behaviour after three-quarters of people (75%) admitted they use a device to pretend to be busy when they don’t want to talk to someone else, showing the importance of keeping connected devices protected under all circumstances. 

Imagine you’ve arrived at a bar and you’re waiting for your date. The bar is busy, and people are chatting all around you. What do you do now? Strike up a conversation with someone you don’t know? Grab your phone from your pocket or handbag until your date arrives to keep yourself busy? Why talk to humans or even make eye-contact with someone else when you can stare at your connected device instead?

The truth is, our use of devices is making it much easier to avoid small talk or even be polite to those around us, and new Kaspersky Lab research has found that 72% of people use one when they do not know what to do in a social situation. They are also the ‘go-to’ distraction for people even when they aren’t trying to look busy or avoid someone’s eye. 46% of people admit to using a device just to kill time every day and 44% use it as a daily distraction.

In addition to just being a distraction, devices are also a lifeline to those who would rather not talk directly to another person in day-to-day situations, to complete essential tasks. In fact, nearly a third (31%) of people would prefer to carry out tasks such as ordering a taxi or finding directions to where they need to go via a website and an app, because they find it an easier experience than speaking with another person.

Whether they are helping us avoid direct contact or filling a void in our daily lives, our constant reliance on devices has become a cause for panic when they become unusable. A third (34%) of people worry that they will not be able to entertain themselves if they cannot access a connected device. 12% are even concerned that they won’t be able to pretend to be busy if their device is out of action.

Dmitry Aleshin, VP for Product Marketing, Kaspersky Lab said, “The reliance on connected devices is impacting us in more ways than we could have ever expected. There is no doubt that being connected gives us the freedom to make modern life easier, but devices are also vital to help people get through different and difficult social situations. No matter what your ‘connection crutch’ is, it is essential to make sure your device is online and available when you need it most.”

To ensure your device lifeline is always there and in top health – no matter what the reason or situation – Kaspersky Security Cloud keeps your connection safe and secure:

·         I want to use my device while waiting for a friend – is it secure to access the bar’s Wi-Fi?

With Kaspersky Security Cloud, devices are protected against network threats, even if the user needs to use insecure public Wi-Fi hotspots. This is done through transferring data via an encrypted channel to ensure personal data safety, so users’ devices are protected on any connection.

·         Oh no! I’m bored but my phone’s battery is getting low – what am I going to do?

Users can track their battery level thanks to a countdown of how many minutes are left until their device shuts down in the Kaspersky Security Cloud interface. There is also a wide-range of portable power supplies available to keep device batteries charged while on-the-go.

·         I’ve lost my phone! How will I keep myself entertained now?

Should the unthinkable happen and you lose or have your phone stolen, Kaspersky Security Cloud can track and protect your device from data breaches, for complete peace of mind. Remote lock and locate features ensure your device remains secure until you are reunited.

 

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