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PoPI Act vs Cloud

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As companies begin to move more and more data to the cloud, GRAHAM CROOCK, Director: IT audit, risk and cyber lab at BDO SA, asks what it means for data sensitivity and customer protection?

Fundamentally, the power of computing is moving to the cloud. Powerful, bulky machines will be rendered unnecessary as data starts getting accessed through the even more powerful infrastructure built around the incredible processing power that now lives on the cloud. More and more companies are moving their data to the cloud, as well as government agencies and institutions. But what does this mean for data sensitivity and customer protection?

Many businesses are reluctant to move their essential data to the cloud, which is becoming more and more accessible as technology converges, and companies run the risk of being left behind by their competitors. However, company leaders want guarantees that their cloud service provider cannot, for example, be targeted by terrorist groups or rival organisations.

So the question is, how do we deal with disaster recovery if cybercriminals attack or shut down one of the big data center servers that houses companies’ invaluable data? Can companies really be sure that they have efficient redundancy built into the business? Companies need to cover all their bases when looking to migrate their data onto the cloud. Demands such as zero% downtime and ad hoc changes to the architecture of the cloud infrastructure are conversations that need to be had by cloud servers and companies. It will be the tech savvy and innovative companies that will lead the pack, ensuring that they have a solid service level agreement (SLA) in place that protects themselves, their clients, and is in accordance to legislation.

But realistically speaking, the law is not keeping up. What are the penalties for companies losing vital data? Who will be held accountable should things go wrong? How will the client or company be compensated? These questions are still not properly addressed by South African legislation, and lawyers need to become tech savvy in this new era, to ensure that SLAs are ironclad. This is where the PoPI Act comes into play.

The purpose of the PoPI Act is to ensure that South African companies conduct the requirements of the act responsibly when it comes to collecting, processing, storing and sharing personal information of another body or individual by holding them accountable should they compromise a third party’s personal information. Within the PoPI Act, certain rights of protection are awarded to third parties who share their personal information with organisations. Some of these include:

  1. Consent as to when and how one chooses to share their information
  2. The type and extent of information one choose to share
  3. Transparency on how one’s data will be used
  4. Immediate notification should one’s data is compromised
  5. Allowing one to have access to their own information, and do with it as they pleas
  6. The prevention of unauthorised people accessing one’s information
  7. How and where one’s information is stored
  8. The accuracy of one’s information

The seventh point highlights the challenge that companies storing information on a cloud have. More often than not, organisations don’t actually know where the cloud is and who has access to this information.

It is important to note that while consumers now have more rights and protection, companies are also considered responsible parties and have the same obligation to protect other parties’ personal information. This includes all stakeholders such as employees, suppliers, vendors and even service providers. But in today’s day and age, people freely disseminate personal information about themselves on the internet, and it is important to remember that the PoPI Act cannot protect you if you do not protect yourself. The onus is on everyone handling delicate data to treat it as such.

When it comes to hiring a cloud server for your delicate information, ensure to chat to your risk advisor or specialist companies like BDO that will ensure that your migration is smooth and secure, and of course, that your cloud service provider is compliant to the PoPI Act.

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Now download a bank account

Absa has introduced an end-to-end account opening for new customers, through the Absa Banking App, which can be downloaded from the Android and Apple app stores. This follows the launch of the world first ChatBanking on WhatsApp service.

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This “download your account” feature enables new customers to Absa, to open a Cheque account, order their card and start transacting on the Absa Banking App, all within minutes, from anywhere and at any time, by downloading it from the App stores.

“Overall, this new capability is not only expected to enhance the customer’s digital experience, but we expect to leverage this in our branches, bringing digital experiences to the branch environment and making it easier for our customers to join and bank with us regardless of where they may be,” says Aupa Monyatsi, Managing Executive for Virtual Channels at Absa Retail & Business Banking.

“With this innovation comes the need to ensure that the security of our customers is at the heart of our digital experience, this is why the digital onboarding experience for this feature includes a high-quality facial matching check with the Department of Home Affairs to verify the customer’s identity, ensuring that we have the most up to date information of our clients. Security is supremely important for us.”

The new version of the Absa Banking App is now available in the Apple and Android App stores, and anyone with a South African ID can become an Absa customer, by following these simple steps:

  1. Download the Absa App
  2. Choose the account you would like to open
  3. Tell us who you are
  4. To keep you safe, we will verify your cell phone number
  5. Take a selfie, and we will do facial matching with the Department of Home Affairs to confirm you are who you say you are
  6. Tell us where you live
  7. Let us know what you do for a living and your income
  8. Click Apply.

 

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How we use phones to avoid human contact

A recent study by Kaspersky Lab has found that 75% of people pick up their connected device to avoid conversing with another human being.

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Connected devices are becoming essential to keeping people in contact with each other, but for many they are also a much-needed comfort blanket in a variety of social situations when they do not want to interact with others. A recent survey from Kaspersky Lab has confirmed this trend in behaviour after three-quarters of people (75%) admitted they use a device to pretend to be busy when they don’t want to talk to someone else, showing the importance of keeping connected devices protected under all circumstances. 

Imagine you’ve arrived at a bar and you’re waiting for your date. The bar is busy, and people are chatting all around you. What do you do now? Strike up a conversation with someone you don’t know? Grab your phone from your pocket or handbag until your date arrives to keep yourself busy? Why talk to humans or even make eye-contact with someone else when you can stare at your connected device instead?

The truth is, our use of devices is making it much easier to avoid small talk or even be polite to those around us, and new Kaspersky Lab research has found that 72% of people use one when they do not know what to do in a social situation. They are also the ‘go-to’ distraction for people even when they aren’t trying to look busy or avoid someone’s eye. 46% of people admit to using a device just to kill time every day and 44% use it as a daily distraction.

In addition to just being a distraction, devices are also a lifeline to those who would rather not talk directly to another person in day-to-day situations, to complete essential tasks. In fact, nearly a third (31%) of people would prefer to carry out tasks such as ordering a taxi or finding directions to where they need to go via a website and an app, because they find it an easier experience than speaking with another person.

Whether they are helping us avoid direct contact or filling a void in our daily lives, our constant reliance on devices has become a cause for panic when they become unusable. A third (34%) of people worry that they will not be able to entertain themselves if they cannot access a connected device. 12% are even concerned that they won’t be able to pretend to be busy if their device is out of action.

Dmitry Aleshin, VP for Product Marketing, Kaspersky Lab said, “The reliance on connected devices is impacting us in more ways than we could have ever expected. There is no doubt that being connected gives us the freedom to make modern life easier, but devices are also vital to help people get through different and difficult social situations. No matter what your ‘connection crutch’ is, it is essential to make sure your device is online and available when you need it most.”

To ensure your device lifeline is always there and in top health – no matter what the reason or situation – Kaspersky Security Cloud keeps your connection safe and secure:

·         I want to use my device while waiting for a friend – is it secure to access the bar’s Wi-Fi?

With Kaspersky Security Cloud, devices are protected against network threats, even if the user needs to use insecure public Wi-Fi hotspots. This is done through transferring data via an encrypted channel to ensure personal data safety, so users’ devices are protected on any connection.

·         Oh no! I’m bored but my phone’s battery is getting low – what am I going to do?

Users can track their battery level thanks to a countdown of how many minutes are left until their device shuts down in the Kaspersky Security Cloud interface. There is also a wide-range of portable power supplies available to keep device batteries charged while on-the-go.

·         I’ve lost my phone! How will I keep myself entertained now?

Should the unthinkable happen and you lose or have your phone stolen, Kaspersky Security Cloud can track and protect your device from data breaches, for complete peace of mind. Remote lock and locate features ensure your device remains secure until you are reunited.

 

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