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Peril of travel Wi-fi

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The urge to go online the moment they  reach foreign soil sees a high proportion of people connecting to unsecured Wi-Fi networks, putting their personal data at risk, according to a study by Kaspersky Lab.

The research, which polled 11,850 people from across the world, found that cybercrime is commonplace when abroad. However, as ever more essential travel information – from maps and hotel confirmations to check-in details and boarding passes – is stored online, international travelers often have no choice but to connect upon arrival. Many will be keen to use Wi-Fi rather than risk incurring roaming charges, despite the fact that doing so will expose them to risk.

On leaving the airport, the research showed that over half of South African travelers (55%) are already online, with most (81%) connecting in order to let family and loved ones know they have arrived safely, and 38% saying they connect mainly to download travel information. Pressure from work (42%) is also a strong factor, as is the desire to get up to speed on social media (38%). 42% of South African travelers state, simply, that it is instinctive to go online as soon as possible.

We are so used to being connected when we are at home, that when we are abroad, we hardly give a second thought to where we connect, how we connect or who might be ‘listening’ in. 77% connect to unsecured, free-to-use public access Wi-Fi networks in airport terminals, hotels, cafes or restaurants.

But away from home, and trusted networks, the lack of regard for network security plays into the hands of cybercriminals. 17% of South African travelers have been a victim of cybercrime while away from home, compared to 8% of those who have faced real-life crime.

This is not surprising if you consider the fact that our digital habits barely change while we’re abroad, even though we may be more exposed to unsecure public networks. More than  half of the survey’s respondents say they bank (72%) and shop (63%) online over Wi-Fi while abroad.

Eugene Kaspersky, chairman and CEO of Kaspersky Lab, said: “I travel a lot. My business schedule is all about meetings, conferences and negotiations right around the globe. More than 100 flights a year is the norm for me. And of course I use various public Wi-Fi networks to access the Internet all the time. The first thing I do after connecting to the net is connect to a VPN (in my case the Kaspersky Lab VPN), and that is pretty much the best precaution I’d recommend anyone. That and, of course, keeping all your software – including your security suite – up-to-date, and not trusting anyone on the Internet.”

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Huawei goes ultra-premium

Porsche Design and Huawei have launched the Porsche Design Huawei Mate RS in South Africa exclusive to MTN and retailing for R 26 459.

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The Porsche Design Huawei Mate RS boasts features like the world’s first dual fingerprint design, including an in-screen fingerprint sensor, the world’s first Artificial Intelligence (AI) processor and Leica triple camera with 40MP image capture.

“After the overwhelming success of the Porsche Design Huawei Mate 10 Pro in South Africa, we now bring you our latest offering, a perfect blend of innovation in a smartphone and luxury design,” said Likun Zhao, Vice President of Huawei Consumer Business Group Southern Africa. “From three-point security feature including facial recognition, rear fingerprint scanner and the new innovative in-screen fingerprint to the Leica triple camera system. it culminates in an unprecedented experience for our customers.”

The device incorporates Porsche Design’s signature design language and Huawei’s breakthrough technology.  The phone has a 6” 2K curved OLED screen and symmetrical look, minimalist feel and 8-edged 3D curved glass body.

High performance is symbolised by the naming of the smartphone: the term “RS” in the world of Porsche motorsport stands for outstanding racing performance.

Huawei provided the following information on The Porsche Design Huawei Mate RS benefits and features :

·         The world’s first dual fingerprint scanner for enhanced convenience, allowing users to wake and unlock the device simply, thanks to an in-screen fingerprint sensor. Hover to wake the device, touch to unlock it

·         The winning combination of Leica triple camera with 40MP RGB sensor technology and exceptional photography powered by Master AI. This combination puts effortless, eye-catching photography at the fingertips of those looking to immortalise their favourite moments. Combined with 5 x hybrid zoom, and the world’s first AI image stabilisation on a smartphone camera ensures photography lovers can capture the best shots with exceptional clarity in almost any situation

·         The Porsche Design Huawei Mate RS is the first Huawei handset to allow quick wireless charging, making it even easier to keep the phone topped up and ready to go and, thanks to its long lasting battery, users will easily be powered through the busiest of days

·         An ‘intelligent’ smartphone, the powerful AI processor automatically tailors the performance of the phone according to how it is used – constantly learning, understanding and anticipating needs, it is the perfect personal assistant for the pocket

·         256GB of internal storage means those constantly on the go and constantly on their phone can be worry free

·         Dual SLS (super linear system) speakers with DOLBY ATMOS enable users to have a superior experience, with the best immersive surround sound and entertainment on the go

·         Splash, water and dust resistant, which means there is no need to worry about damaging the device in the rain or accidentally dropping it in water

Jan Becker, CEO Porsche Design Group, said: “Both Porsche Design and Huawei seek to imagine and develop products that stand for precision and perfection, intelligent functionality and highly sophisticated design. Our aim was to create an outstanding device that goes one step further. We believe we have reached this goal by taking our partnership to the next level.”

Porsche Design and Huawei have worked in tandem to develop a smartphone that fuses together the two brands’ DNA, wealth of experience in design and technology, industry-leading expertise and exceptional performance. Through the use of colour in the device’s body, software themes and accessories, the new handset is accentuated with Porsche Design’s distinguished aesthetic and purist, minimalist feel.

The Porsche Design Huawei Mate RS will be available to purchase exclusively from MTN at R 26 459.

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Cross-channel chat launched

Clickatell has launched a cross-channel live chat service, Touch Go, that transforms omni-channel customer care.

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It enables live chat across a company’s website as well as social platforms (Twitter and Facebook) and mobile apps, bringing customer care and engagement into a single business platform.

“Today’s consumers expect to engage with your brand on the digital channel of their choosing,” says Deon van Heerden, Clickatell Engage CEO and Group CFO. “They want to message your business and instantly have queries resolved, find the information and services they are looking for, without the need for a voice call. Clickatell’s Touch Go makes that happen with the right level of capabilities for businesses of all sizes.”

Businesses can start using Touch Go immediately, with a free Starter option. Touch Go requires no credit card for sign-up and is fully featured with a simple setup process. It offers customisable branding, a unified chat desk business application as well as reports and analytics.

As the business scales up its digital customer care, it can opt-in for the Touch Enterprise offering. Touch Enterprise is designed for scaling up customer care efforts through advanced capabilities including AI driven virtual agents, sentiment analysis, automated workflows, enterprise integrations and in-channel mini-applications.

“Customer care has become a defining factor for sustained business success ” says Nirmal Nair, Clickatell Engage EVP Product & Marketing. “In an ever-increasing mobile native world, customers often choose to interact digitally, but they also expect to be able to reach a human immediately, should they need. Monitoring multiple channels and providing immediate action becomes challenging with siloed deployments. Touch’s unified solution allows businesses of all sizes to provide the customer delight in a simple modular approach.”

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