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Over-55s more clueless online

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A recent report has revealed that despite using antivirus applications, many online users over 55 years sometimes behave insecurely and often become victims of fraud.

The latest research from Kaspersky Lab and B2B International has raised concerns about the safety of over-55s online. The findings of the research, in a report entitled: ‘Older and wiser? A look at the threats faced by over-55s online,’ demonstrates that this age group can behave insecurely online and often become victims of fraud.

The findings are worrying, because the research, which questioned 12,546 Internet users across the globe, suggests that the older generation is actually a very attractive target for cybercriminals. When they are online, many over-55s shop, bank and communicate with loved ones without effectively protecting themselves, and the things that are most important to them, from cybercriminals.

Despite the fact that this age group is more likely to install security software on their computers, they are less likely to protect their mobile devices or amend their behaviour online to stay safe. For example, they use high privacy settings on social media and in their browser less than other age groups (30% vs. 38%). They are also unlikely to use the security functions that come with their devices (such as ‘find my device’) or VPN – 28% and 10% respectively compared to 42% and 16% respectively of users across all ages.

The older generation is using the Internet for many aspects of their lives – increasing their vulnerability to cybercriminals if they continue to go online without taking precautions. They are using the Internet to communicate with others – 94% of over-55s email regularly. They are also going online to complete day-to-day tasks. This age group is more likely than others to conduct financial transactions over the Internet, with 90% of over-55s shopping and banking online (compared to an average 84% of users across all age groups).

Yet despite all of this, only half of over-55s (49%) worry about their vulnerability when purchasing products online and the vast majority (86%) do not believe they are a target for cybercriminals. Worryingly, four in ten (40%) have put themselves at risk by sharing financial details in the public domain (compared with 15% across all age groups).

Their lack of cyber-savviness is making over-55s less prepared for the dangers of the online world. As a result, this generation is being victimised by cybercriminals. According to the report, 20% of Internet users overall have older relatives that have encountered malicious software, and 14% have older relatives that have fallen for fake prize draws online. In addition, 13% have older relatives that have shared too much personal information about themselves online and 12% have older relatives that have become the victim of an online scam, seen inappropriate/explicit content, or communicated with dangerous strangers online.

Andrei Mochola, Head of Consumer Business at Kaspersky Lab, says, “On the one hand, it’s great to see that so many over-55s are using the Internet to shop, bank and stay connected with loved ones. The report shows clearly that this generation is embracing a connected life, and all of the opportunities that come with it. On the other hand, however, it’s clear that the over-55s are not doing enough to protect themselves properly. Worryingly, they don’t even believe they are a target for cybercriminals, but they are putting themselves in danger time and again.

“At Kaspersky Lab, we are urging older Internet users to become more aware of the dangers they face online, and to act in a more cyber-savvy manner. We are also encouraging younger Internet users to help their older relatives and friends to better protect themselves from the very real threats posed by cybercriminals. Being vigilant online, as well as installing reliable security solutions and ensuring high privacy settings on all devices used to access the Internet, will ensure a happy and healthy connected life,” he says.

To find out more about older users’ online behaviour and the threats they face online, please visit this page.

You can also check your own level of cyber-savviness here: https://blog.kaspersky.com/cyber-savvy-quiz/.

 

To read more tips on how to protect yourself online, click here: https://blog.kaspersky.com/tag/cybersavvy.

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Huawei goes ultra-premium

Porsche Design and Huawei have launched the Porsche Design Huawei Mate RS in South Africa exclusive to MTN and retailing for R 26 459.

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The Porsche Design Huawei Mate RS boasts features like the world’s first dual fingerprint design, including an in-screen fingerprint sensor, the world’s first Artificial Intelligence (AI) processor and Leica triple camera with 40MP image capture.

“After the overwhelming success of the Porsche Design Huawei Mate 10 Pro in South Africa, we now bring you our latest offering, a perfect blend of innovation in a smartphone and luxury design,” said Likun Zhao, Vice President of Huawei Consumer Business Group Southern Africa. “From three-point security feature including facial recognition, rear fingerprint scanner and the new innovative in-screen fingerprint to the Leica triple camera system. it culminates in an unprecedented experience for our customers.”

The device incorporates Porsche Design’s signature design language and Huawei’s breakthrough technology.  The phone has a 6” 2K curved OLED screen and symmetrical look, minimalist feel and 8-edged 3D curved glass body.

High performance is symbolised by the naming of the smartphone: the term “RS” in the world of Porsche motorsport stands for outstanding racing performance.

Huawei provided the following information on The Porsche Design Huawei Mate RS benefits and features :

·         The world’s first dual fingerprint scanner for enhanced convenience, allowing users to wake and unlock the device simply, thanks to an in-screen fingerprint sensor. Hover to wake the device, touch to unlock it

·         The winning combination of Leica triple camera with 40MP RGB sensor technology and exceptional photography powered by Master AI. This combination puts effortless, eye-catching photography at the fingertips of those looking to immortalise their favourite moments. Combined with 5 x hybrid zoom, and the world’s first AI image stabilisation on a smartphone camera ensures photography lovers can capture the best shots with exceptional clarity in almost any situation

·         The Porsche Design Huawei Mate RS is the first Huawei handset to allow quick wireless charging, making it even easier to keep the phone topped up and ready to go and, thanks to its long lasting battery, users will easily be powered through the busiest of days

·         An ‘intelligent’ smartphone, the powerful AI processor automatically tailors the performance of the phone according to how it is used – constantly learning, understanding and anticipating needs, it is the perfect personal assistant for the pocket

·         256GB of internal storage means those constantly on the go and constantly on their phone can be worry free

·         Dual SLS (super linear system) speakers with DOLBY ATMOS enable users to have a superior experience, with the best immersive surround sound and entertainment on the go

·         Splash, water and dust resistant, which means there is no need to worry about damaging the device in the rain or accidentally dropping it in water

Jan Becker, CEO Porsche Design Group, said: “Both Porsche Design and Huawei seek to imagine and develop products that stand for precision and perfection, intelligent functionality and highly sophisticated design. Our aim was to create an outstanding device that goes one step further. We believe we have reached this goal by taking our partnership to the next level.”

Porsche Design and Huawei have worked in tandem to develop a smartphone that fuses together the two brands’ DNA, wealth of experience in design and technology, industry-leading expertise and exceptional performance. Through the use of colour in the device’s body, software themes and accessories, the new handset is accentuated with Porsche Design’s distinguished aesthetic and purist, minimalist feel.

The Porsche Design Huawei Mate RS will be available to purchase exclusively from MTN at R 26 459.

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Cross-channel chat launched

Clickatell has launched a cross-channel live chat service, Touch Go, that transforms omni-channel customer care.

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It enables live chat across a company’s website as well as social platforms (Twitter and Facebook) and mobile apps, bringing customer care and engagement into a single business platform.

“Today’s consumers expect to engage with your brand on the digital channel of their choosing,” says Deon van Heerden, Clickatell Engage CEO and Group CFO. “They want to message your business and instantly have queries resolved, find the information and services they are looking for, without the need for a voice call. Clickatell’s Touch Go makes that happen with the right level of capabilities for businesses of all sizes.”

Businesses can start using Touch Go immediately, with a free Starter option. Touch Go requires no credit card for sign-up and is fully featured with a simple setup process. It offers customisable branding, a unified chat desk business application as well as reports and analytics.

As the business scales up its digital customer care, it can opt-in for the Touch Enterprise offering. Touch Enterprise is designed for scaling up customer care efforts through advanced capabilities including AI driven virtual agents, sentiment analysis, automated workflows, enterprise integrations and in-channel mini-applications.

“Customer care has become a defining factor for sustained business success ” says Nirmal Nair, Clickatell Engage EVP Product & Marketing. “In an ever-increasing mobile native world, customers often choose to interact digitally, but they also expect to be able to reach a human immediately, should they need. Monitoring multiple channels and providing immediate action becomes challenging with siloed deployments. Touch’s unified solution allows businesses of all sizes to provide the customer delight in a simple modular approach.”

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