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Meeting the challenge of branch office IT

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50 per cent of corporate data is stored in branch offices, creating an insecure and complex network of distributed servers and storage. WIMPIE VAN RENSBURG explains how Riverbed’s Zero Branch IT support helps companies consolidate their data.

The lifeblood of many companies today depends on branch offices. Whether these are remote sites, retail outlets or manufacturing plants, they must be agile and able to quickly respond to the business’s ever-changing needs. But too often, branch offices operate as independent data centres which are difficult to support and protect. Consequently, services outages and data loss are a common occurrence, leading to productivity issues including missed sales opportunities, customer churn, assembly-line stoppage and ultimately, lost revenues.

How can businesses efficiently address their branch office needs? The solution is to take a completely new approach to branch office IT which will improve system performance and resiliency, ensure reliable data backups, and greatly reduce operating expenses, particularly as more companies adopt a hybrid enterprise IT infrastructure that combines on-premises and cloud or SaaS-based applications and services. By implementing a “Zero Branch IT” model, businesses will no longer install new equipment and assign additional on-site support at each location. Instead, they will centralise data without compromising performance, while enabling instant provisioning of new applications and services at remove locations and branches, as well as making instant recovery of applications and services a reality.

The challenges of outdated branch IT

A recent Riverbed report found that that 50 per cent of corporate data is stored in branch offices and that branch offices represent 50 per cent of an average company’s total IT budget. This creates an insecure and complex network of distributed servers and storage deployed solely to meet local performance and reliability needs.

In other words, half of today’s IT organisations are using outdated methods of operation, forcing branches to subsist on decentralised, ad hoc, and rigid legacy infrastructures. In addition to being costly and complex to manage, outdated infrastructures limit IT’s ability to proactively respond to businesses’ ever-changing needs, prevent security breaches, and recover from unplanned outages.

How Zero Branch IT supports wider business goals

Though CIOs are expected to play a central role in driving business objectives, few organisations take into account the IT challenges involved in rolling out new services across all branch locations, such as WAN constrictions, security concerns, and minimal staff. Disorganised, legacy branch infrastructures are costly to both the business and to the IT department, making even the smallest propositions a worrisome task- and making it harder for the CIO to support the business.

As an alternative, CIOs can implement a Zero Branch IT model which will address the needs of the IT department as well as those of the organisation as a whole. To better understand this new model, IT can imagine the branch as a smartphone – a simple device, fully equipped with applications and high-speed access to data over the cellular network or the Internet. When buying a smartphone, mobile providers just provide the device itself, not a rucksack full of application servers, storage, and backup infrastructure users must also carry and maintain.

Branch offices and other remote sites can operate in a similar way. Taking a new approach to branch IT enables the CIO to manage everything inside a secure, central data centre and deliver performance out to the branches. The result will be an almost non-existent IT infrastructure footprint with no remote servers, storage racks or backup and recovery systems.

The benefits of optimising the network

Gartner describes the average WAN optimisation system as a deployment of appliances at the central data centre and in each branch office, though an additional option is to deploy appliances as virtual machines or as a cloud resident service. For mobile or remote users, WAN optimisation can be deployed as a soft client that runs on individual user devices.

As wide area networks (WANs) are notoriously unreliable and do not offer protection against the creation of localised pockets of systems and information stores, Zero Branch IT requires tools that enable the convergence of IT systems and applications with WAN optimisation technologies. This will offer local LAN performance, bringing data back to the data centre, while maintaining application performance at all branch offices.

The most recent Gartner Magic Quadrant for WAN Optimisation conveys that WAN optimisation technologies can provide a range of features that improve application performance running across the entire WAN, and reduce the overall cost of the WAN. Gartner describes the typical WAN optimisation setup as a deployment of appliances at the central data centre and in each branch office. Another option is to deploy the appliances as virtual machines or as a cloud resident service. For mobile or remote users, WAN optimisation can be deployed as a soft client that runs on individual user devices.

Businesses can cut their branch IT costs by eliminating the need to purchase, maintain and protect servers, storage and backup systems in branch offices. Additionally, by using a centralised infrastructure managed via a single console or dashboard, IT can achieve greater visibility and control over the network, so as to quickly and easily redeploy, upgrade, move, or migrate systems, applications and services to accommodate the opening of new branch offices.

Using new technologies, IT can store and protect sensitive data in a centralised, strictly controlled location, with stringent backup and replication policies. Using specialised applications, businesses can easily access that information in an agile way. They can therefore deploy new services, applications, or entirely new branch sites while ensuring maximum productivity of branch staff.

New tools also enable real-time continuous data capture and analysis so that companies can view network delays, providing speed, insight and control no matter where data is stored. As a result, businesses will experience far fewer instances of system outages, slow application performance and downtime, making it easier for employees to work anyplace, anytime, using an ever-increasing selection of work-issued and personal computing devices, including laptops, smartphones and tablets.

By taking a new approach to branch IT, businesses can bring disparate systems and applications to the data centre manned by the full-time IT team, driving tangible economic benefits, including efficiencies of scale, improved employee productivity and the ability for all remote offices to share expensive backend solutions. A Zero Branch IT approach enables today’s organisations to leverage IT strategies such as branch converged infrastructure, storage delivery, virtualisation and WAN optimisation to address the unique needs of branch offices, all while delivering better business performance overall.

* Wimpie van Rensburg, Country Manager of Sub Saharan Africa at Riverbed Technology.

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Acer gaming beast escapes

Acer this week unveiled two notebooks that take portable gaming to new extremes.

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Acer  unveiled two new Predator Helios gaming notebooks this week at the next@acer global press conference in New York. They include the powerful Predator Helios 500, featuring up to 8th Gen Intel Core i9+ processors, and the Predator Helios 300 Special Edition that includes upgraded specs from its predecessor and a distinctive white chassis. Both feature VR-Ready performance, advanced thermal technologies, and blazing-fast connectivity.

“We’ve expanded our Predator Helios gaming notebook line in response to popular demand from gamers seeking extreme performance on the go,” said Jerry Kao, President of IT Products Business, Acer. “The Predator Helios 500 and Helios 300 gaming notebooks feature Acer’s proprietary thermal technologies and powerful components that, coupled with our award-winning software, deliver unparalleled gaming experiences.”

“The 8th Gen Intel Core i9+ processor for gaming and creation laptops is the highest performance Intel has ever delivered for this class of devices; purpose built for enthusiasts who demand premium gaming experiences whether at home or on the go,” said Steve Long, Vice President and General Manager, Client Computing Group Sales and Marketing, Intel. “Intel and Acer’s long relationship has produced amazing products over the years, and the new Acer Predator Helios gaming notebooks are powerful examples of what’s possible with this unprecedented level of performance.”

Predator Helios 500 is a gaming beast featuring overclocking, 4K 144 Hz panels

Designed for extreme gamers, the Predator Helios 500 is a gaming beast. It features up to overclockable 8th Gen Intel Core i9+ processors and overclockable GeForce GTX 1070 graphics. Intel Optane memory increases responsiveness and load times, while ultra-fast NVMePCIe SSDs, Killer DoubleShot Pro networking, and up to 64GB of memory keep the action going, making the Helios 500 the ideal gaming notebook for graphic-intensive AAA titles and live streaming.

Top-notch visuals are delivered on bright, vibrant 4K UHD or FHD IPS 17.3-inch displays with 144Hz refresh rates for blur- and tear-free gameplay. NVIDIA G-SYNC technology is supported on both the built-in display and external monitors, allowing for buttery-smooth imagery without tearing or stuttering. For those looking for maximum gaming immersion, dual Thunderbolt 3 ports, and display and HDMI 2.0 ports support up to three external monitors. Two speakers, a subwoofer, and Acer TrueHarmony and Waves MAXXAudio technology deliver incredible sound and hyper-realistic 3D audio using Waves Nx.

The Helios 500 stays cool with two of Acer’s proprietary AeroBlade 3D metal fans, and five heat pipes that distribute cool air to the machine’s key components while simultaneously releasing hot air. Fan speed can be controlled and customized through the PredatorSense app.

A backlit RGB keyboard offers four lighting zones with support for up to 16.8 million colors. Anti-ghosting technology provides the ultimate control for executing complex commands and combos, which can be set up via five dedicated programmable keys.

Acer’s PredatorSense app can be used to control and monitor the notebook’s vitals from one central interface, including overclocking, lighting, hotkeys, temperature, and fan control.

Predator Helios 300 Special Edition brings a sophisticated design twist to gaming notebooks

Acer’s budget-friendly Helios 300 gaming line sees the addition of a Special Edition model featuring an all-white aluminum chassis accented with gold trim, an unusually chic design for gaming notebooks.

The Helios 300 Special Edition (PH315-51) allows for ultra-smooth gameplay via its 15.6-inch FHD IPS display with an upgraded 144Hz refresh rate. The rapid refresh rate shortens frame rendering time and lowers input lag to give gamers an excellent in-game experience. It’s powered by up to an 8th Gen Intel Core i7+ processor, overclockable GeForce GTX 1060 graphics, up to a 512 GB PCIe Gen 3 NVMe solid state drive, and up to a 2 TB hard disk drive.

The Helios 300 Special Edition also comes equipped with up to 16 GB of DDR4 memory, and is upgradable to 32GB. Intel Optane memory speeds up load times of games and applications, access to information and improves overall system responsiveness. In addition, Gigabit Ethernet provides fast wired connections, while Gigabit Wi-Fi is provided by the latest Intel Wireless-AC 9560 that delivers up to 1.73Gbps throughput when using 160 MHz channels (2×2 802.11ac, dual-band 2.4GHz and 5GHz).

The Helios 300 Special Edition also includes two of Acer’s ultrathin (0.1 mm) all-metal AeroBlade 3D fans designed with advanced aerodynamics and superior airflow to keep the system cool. They can be controlled with Acer’s PredatorSense app, which offers three usage modes:

1. Coolboost mode:

For heavy loading games, rendering, streaming, and extended video consumption

2. Normal mode:

For productivity tools like Microsoft Office

3. Silent mode:

For web browsing and online chatting

Price and Availability

Predator Helios 500 will be available in South Africa in June starting at R34 999.00

Helios 300 Special Edition will be available in South Africa in August 2018. Exact Price will be communicated closer to the time.

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LG G7 arrives in SA

LG this week introduced South Africa to its latest premium smartphone, the LG G7 ThinQ, focused on bringing useful and convenient AI features to the smartphone experience.

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Powered by the latest Qualcomm Snapdragon 845 Mobile Platform, the LG G7 ThinQ offers 4GB of RAM and 64GB of internal storage to run demanding tasks and apps with. It is equipped with a 6.1-inch Super Bright Display, but the LG G7 ThinQ remains compact enough to use with one hand.

Sporting a new design aesthetic for the G series, the polished metal rim gives the LG G7 ThinQ a sleeker, more refined look, complemented by Gorilla Glass 5 on both the front and the back for enhanced durability. Rated IP68 for dust and water resistance, the LG G7 ThinQ is also awarded MIL-STD 810 c certification, having been subjected to a range of extreme temperature and environment tests designed by the United States military.

The LG G7 ThinQ has an 8MP camera up front, rendering clear and natural selfies, with two 16MP cameras at the back that deliver higher resolution photos with more detail, as well as a Super Wide Angle configuration.

As with other leading brands, LG has evolved its signature camera by including AI functionality. The AI CAM offers 19 shooting modes for intelligence-optimised shots. Users can also improve their photos by choosing from an additional three effect options should the AI CAM recommendation not suit their taste.

The new Super Bright Camera captures images that are up to four times brighter than typical photos shot in dim light. Through the combination of pixel binning and software processing, the AI algorithm adjusts the camera settings automatically when shooting in low light.

Live Photo Mode records one second before and after the shutter is pressed for snippets of unexpected moments or expressions that would normally be missed. Stickers uses face recognition to generate fun 2D and 3D overlays, such as sunglasses and headbands, that can be viewed directly on the display.

New to the G series is Portrait Mode, which generates professional-looking shots with out-of-focus backgrounds. This effect can be generated using both front and rear standard lenses as well as the rear Super Wide Angle lens.

LG G7 ThinQ offers further AI functionality with the inclusion of Google Lens features. Google Lens is a new way to search using the AI and computer vision. Google Assistant and Google Photos allow users to access more information on objects such as landmarks, plants, animals, and books. It can identify text or visit websites, add business cards to contacts, events to the calendar or look up an item on a restaurant menu.

A button just below the volume keys launches the AI functionality. A single tap of this button launches the Google Assistant, while two quick taps launches Google Lens. Users can also hold down the button to start talking to the Google Assistant without the repetition of the OK Google command.

With Super Far Field Voice Recognition (SFFVR) and the highly-sensitive G7ThinQ microphone, the Google Assistant can recognise voice commands from up to five meters away. SFFVR is able to separate commands from background noise, making the LG G7 ThinQ an alternative to a home AI speaker, even when the TV is on. Commands for the Google Assistant have been increased in the LG G7 ThinQ so users can get more done with their voice alone.

“The LG G7 ThinQ is strongly focused on the fundamentals and its launch marks a new chapter for our company,” said Deon Prinsloo, General Manager for Mobile Communication, LG Electronics S.A Pty Ltd. “Through the combination of personalised and useful AI functionalities with meaningful smartphone features, this is LG’s most convenient and in the moment smartphone yet.”

Key Specifications

  • Mobile Platform: Qualcomm Snapdragon 845 Mobile Platform
  • Display: 6.1-inch QHD+ 19.5:9 FullVision Super Bright Display (3120 x 1440 / 564ppi)
  • Memory:
    • LG G7 ThinQ: 4GB LPDDR4x RAM / 64GB UFS 2.1 ROM / MicroSD (up to 2TB)
  • Camera:
    • Rear Dual: 16MP Super Wide Angle (F1.9 / 107°) / 16MP Standard Angle (F1.6 / 71°)
    • Front: 8MP Wide Angle (F1.9 / 80°)
  • Battery: 3000mAh
  • OS: Android 8.0 Oreo
  • Size: 153.2 x 71.9 x 7.9mm
  • Weight: 162g
  • Connectivity: Wi-Fi 802.11 a, b, g, n, ac / Bluetooth 5.0 BLE / NFC / USB Type-C 2.0 (3.1 compatible)
  • Colours: New Aurora Black
  • Others: Super Bright Display / New Second Screen / AI CAM / Super Bright Camera / Super Far Field Voice Recognition / Boombox Speaker / Google Lens / AI Haptic / Hi-Fi Quad DAC / DTS:X 3D Surround Sound / IP68 Water and Dust Resistance / HDR10 / Google Assistant Key / Face Recognition / Fingerprint Sensor / Qualcomm Quick Charge 3.0 Technology / Wireless Charging / MIL-STD 810G Compliant / FM Radio
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