South Africa is in the midst of the fourth industrial revolution as it becomes more and more connected. RESHAAD SHA, Chief Executive Officer, SqwidNet, believes the heart of a smart city is the Internet of Things.
Along with the rest of the world, South Africa is in the midst of the fourth industrial revolution, in which the smart use of information and technology is reshaping societies. One of the most apparent ways in which this is happening can be seen is in the growth of the Internet of Things (IoT), where smart, connected devices are being deployed in cities and industries globally, to gather data and glean contextual insights which are used to achieve higher levels of efficiency, productivity and utilization of scarce and natural resources.
The reach of IoT is staggering. In the near future, for example, the growing population of nations will be fed by crops that are smartly planted at the right time and in precisely the right place to produce maximum yield. Leveraging IoT, farmers will be informed via connected sensors, of the precise dosage of water, fertilizer and nutrients that the piece of cultivated land will require to produce an optimal yield in terms of volume and quality.
As the need to respond to the increasing demand for food as well as and the effects of climate change on food security becomes a dominant concern, smart agriculture is just one of the ways in which IoT will, no doubt, prove its value.
Full steam ahead
More immediately, large metros in South Africa often face challenges with meeting citizen’s demand for electricity, dealing with water shortages and wastage, and managing other resources. Each of these challenges are only expected to grow in the years ahead due to increasing urbanisation, and in Africa this has become a significant driver behind conversations focusing on Smart Cities.
The good news is that exciting progress is already being made in South Africa, as we are seeing IoT projects underway and the development of smart cities being placed top of the agenda. Both, it should be noted, work hand in hand. In fact, IoT is essential to the success of a Smart City, as it enables the bridging of the physical world with the digital one.
Doing so enables a metro to gather real-time data from millions of objects, such as water meters, electricity meters, waste bins, traffic lights, and street lights. This forms the basis upon which contextual data can be collected, analysed, and used to manage the city in a smarter, predictive, and proactive way. A few practical examples of this include better traffic management by informing travellers of congestion; dealing with crime by leveraging sensors that detect gunshots in high crime zone areas; and smart waste management, in which metros are automatically informed by sensor-equipped bins when refuse needs to be collected.
The prime objective
Beyond the general benefits of living in a Smart City, with the greater quality of life brought about by a metro that is more efficiently managed, the burgeoning IoT industry presents some real opportunities for entrepreneurs in South Africa, particularly those businesses which enable big data to be efficiently gathered, processed, and analysed.
Job creation need not be limited to businesses in the big data space. Having smart cities in place will ensure that South Africa is ripe to attract global investment from the business sector. The most compelling advantage of smart cities is that they may very well offer an opportunity to boost South Africa’s economy, which would benefit all its citizens.
Rising to the challenge
However, before we can reap these benefits, there are some real challenges that must be addressed. The sheer volume of connected ‘things’ means the technologies make these objects smart must be available at a low device, connectivity, and implementation cost, so that substantial demands on cities’ budgets are avoided.
It is here in particular that SqwidNet, the result of a partnership between DFA and Sigfox, has an important role to play. Sigfox technology enables low-cost IoT connectivity for, among other things, water and electricity meters and city building and facilities management, which enables the deployment of smart city solutions at scale. The network now covers all the 8 metros in South Africa, and the rollout plan is currently focussed on covering all the national roads as well as moving to other cities and towns. Network coverage will exceed 85% of the South African population by the end of the year.
Other considerations that will need to be taken into account include the power requirements for smart objects, as it is impractical for the bulk of these objects to be connected to a fixed power source. Rather, sensors will have to consume very low power, allowing them to run on a small battery for several years. The Sigfox network and device ecosystem is designed so that devices only become active when they need to send or receive a message to or from the network. As a result of this, devices can last up to 15 years or more on a battery, depending on the use case.
Finally, the network that these objects and sensors connect to also has to be cost efficient, and it is imperative that the data transmitted by smart, connected things can be delivered securely to mitigate any risks to the city and its citizens. Sigfox has security embedded at all layers of the solution. Data is encrypted from the chipset and device layer, the data in motion layer and the data storage and data at rest layers as well. In addition to this, long range base stations, cloud based operating and management systems, and a broad range of device and chipset manufacturers and partners collectively contribute to low cost connectivity and end to end solutions and propositions to market.
International device roaming on the global Sigfox network is also addressed through roaming and clearing agreements between international Sigfox networks operators, with no additional costs to the end-user. This is a compelling proposition for asset tracking, supply chain, transport and logistics focussed IoT applications and services. Cities are also enabled to share this data across platforms, since the data protocols are non-proprietary, thus supporting the innovation and development of value-added applications and services for analytical and contextual driven city management.
If South Africa wants to keep its position as the gateway to Africa, our cities, the services it provides and the lifestyle it creates for citizens must be nothing less than the global standard that is being set by leading cities around the world. Considering the predicted growth of the continent, it is easy to see why developing smart cities in South Africa now is not only a necessity but also a smart investment in the country’s future. For more information on SqwidNet, or IoT please visit http://www.sqwidnet.com
Huawei goes ultra-premium
Porsche Design and Huawei have launched the Porsche Design Huawei Mate RS in South Africa exclusive to MTN and retailing for R 26 459.
The Porsche Design Huawei Mate RS boasts features like the world’s first dual fingerprint design, including an in-screen fingerprint sensor, the world’s first Artificial Intelligence (AI) processor and Leica triple camera with 40MP image capture.
“After the overwhelming success of the Porsche Design Huawei Mate 10 Pro in South Africa, we now bring you our latest offering, a perfect blend of innovation in a smartphone and luxury design,” said Likun Zhao, Vice President of Huawei Consumer Business Group Southern Africa. “From three-point security feature including facial recognition, rear fingerprint scanner and the new innovative in-screen fingerprint to the Leica triple camera system. it culminates in an unprecedented experience for our customers.”
The device incorporates Porsche Design’s signature design language and Huawei’s breakthrough technology. The phone has a 6” 2K curved OLED screen and symmetrical look, minimalist feel and 8-edged 3D curved glass body.
High performance is symbolised by the naming of the smartphone: the term “RS” in the world of Porsche motorsport stands for outstanding racing performance.
Huawei provided the following information on The Porsche Design Huawei Mate RS benefits and features :
· The world’s first dual fingerprint scanner for enhanced convenience, allowing users to wake and unlock the device simply, thanks to an in-screen fingerprint sensor. Hover to wake the device, touch to unlock it
· The winning combination of Leica triple camera with 40MP RGB sensor technology and exceptional photography powered by Master AI. This combination puts effortless, eye-catching photography at the fingertips of those looking to immortalise their favourite moments. Combined with 5 x hybrid zoom, and the world’s first AI image stabilisation on a smartphone camera ensures photography lovers can capture the best shots with exceptional clarity in almost any situation
· The Porsche Design Huawei Mate RS is the first Huawei handset to allow quick wireless charging, making it even easier to keep the phone topped up and ready to go and, thanks to its long lasting battery, users will easily be powered through the busiest of days
· An ‘intelligent’ smartphone, the powerful AI processor automatically tailors the performance of the phone according to how it is used – constantly learning, understanding and anticipating needs, it is the perfect personal assistant for the pocket
· 256GB of internal storage means those constantly on the go and constantly on their phone can be worry free
· Dual SLS (super linear system) speakers with DOLBY ATMOS enable users to have a superior experience, with the best immersive surround sound and entertainment on the go
· Splash, water and dust resistant, which means there is no need to worry about damaging the device in the rain or accidentally dropping it in water
Jan Becker, CEO Porsche Design Group, said: “Both Porsche Design and Huawei seek to imagine and develop products that stand for precision and perfection, intelligent functionality and highly sophisticated design. Our aim was to create an outstanding device that goes one step further. We believe we have reached this goal by taking our partnership to the next level.”
Porsche Design and Huawei have worked in tandem to develop a smartphone that fuses together the two brands’ DNA, wealth of experience in design and technology, industry-leading expertise and exceptional performance. Through the use of colour in the device’s body, software themes and accessories, the new handset is accentuated with Porsche Design’s distinguished aesthetic and purist, minimalist feel.
The Porsche Design Huawei Mate RS will be available to purchase exclusively from MTN at R 26 459.
Cross-channel chat launched
Clickatell has launched a cross-channel live chat service, Touch Go, that transforms omni-channel customer care.
It enables live chat across a company’s website as well as social platforms (Twitter and Facebook) and mobile apps, bringing customer care and engagement into a single business platform.
“Today’s consumers expect to engage with your brand on the digital channel of their choosing,” says Deon van Heerden, Clickatell Engage CEO and Group CFO. “They want to message your business and instantly have queries resolved, find the information and services they are looking for, without the need for a voice call. Clickatell’s Touch Go makes that happen with the right level of capabilities for businesses of all sizes.”
Businesses can start using Touch Go immediately, with a free Starter option. Touch Go requires no credit card for sign-up and is fully featured with a simple setup process. It offers customisable branding, a unified chat desk business application as well as reports and analytics.
As the business scales up its digital customer care, it can opt-in for the Touch Enterprise offering. Touch Enterprise is designed for scaling up customer care efforts through advanced capabilities including AI driven virtual agents, sentiment analysis, automated workflows, enterprise integrations and in-channel mini-applications.
“Customer care has become a defining factor for sustained business success ” says Nirmal Nair, Clickatell Engage EVP Product & Marketing. “In an ever-increasing mobile native world, customers often choose to interact digitally, but they also expect to be able to reach a human immediately, should they need. Monitoring multiple channels and providing immediate action becomes challenging with siloed deployments. Touch’s unified solution allows businesses of all sizes to provide the customer delight in a simple modular approach.”