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How IoT will change the way you work

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What will a world with many Internet-connected devices look like and how will it change the workplace? YUNUS SCHEEPERS, chief information officer of Nashua, has some answers.

The Internet of Things (IoT) has been described as the anchor of the 21st century industrial revolution that will connect everything around us as well as increase productivity and efficiency. Predictions estimate the growth of the IoT will reach 50 billion objects by 2020.

IoT describes a growing network of connected variables which include sensors, processors and chips that have the ability to interact with other devices on a network. The computers, smart phones and printers we use have the capacity but now we’re starting to see televisions, cars and industries being able to receive data or being controlled remotely.

Soon every device you own – and nearly every object you can imagine – will be connected to the Internet. Whether it’s through your phone, wearable tech or everyday household object. Imagine a smart office which sets the optimal workplace temperature throughout the day – that’s soon becoming a reality. No more fights about whether it’s too hot or too cold.

Businesses should be the top adopters of IoT solutions to improve the bottom line by lowering operating costs, increasing productivity and expanding into new markets or developing new product offerings.

Change is coming to the office building too and it’s geared towards worker and customer convenience. IoT allows more data for your business than you currently track. This opens the door to learn more in-depth metrics on consumers and their behaviours, your employees and how they work, and even details on how the business operates. IoT means more software and data management systems to manage and implement this information.

Nashua has implemented IoT in its printing software with a device called Pro-Act Nashua.  It sits in all Nashua’s printers and picks up any abnormal behaviour before something happens to the printer and alerts the user that there will be an issue.

Everything faster

IoT means faster inventory management systems. Having all your equipment devices and products into the same network allows for efficiency – instantly updating numbers is at your disposal and tapping into metrics can be done easily form anywhere.

Interconnected devices will include everything from robots to cars and the public transportation system. This means shorter commute times for employees and faster deliveries. You get everything you need faster, but on the one hand, customers will expect and demand faster and more efficient service.

Machines and equipment in industries will operate smoother and maintenance routines become easier. The bottom line is that less money will be spent to produce inventory ad most of your costs will likely decrease.

IoT will change how we do business. Remote work will become even more feasible. Thanks to cloud-hosted software in devices like tablets and our smartphones is already an option for many professionals. With IoT all devices are manageable on one network – given just a tablet and an internet connection you’ll be able to manage an entire store, team or production line.

The downside of IoT integration

Tech and device management can be a complex task. For IoT to work at its optimum point devices need to be updated with the latest software and connected to the network. This will be expensive and demanding. Some industries will also disappear or radically change when IoT becomes mainstream. Some might even become obsolete, for example the logistics and delivery industry will become completely automated.

Businesses need to pay close attention to how their industries develop and be prepared for major changes. There will be sectors that will start to be higher demand allowing for more profitability and entry to new entrepreneurs. It’s important to watch how this new tech develops and get your business to gradually adapt to changes and reap the benefits of IoT.

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Huawei goes ultra-premium

Porsche Design and Huawei have launched the Porsche Design Huawei Mate RS in South Africa exclusive to MTN and retailing for R 26 459.

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The Porsche Design Huawei Mate RS boasts features like the world’s first dual fingerprint design, including an in-screen fingerprint sensor, the world’s first Artificial Intelligence (AI) processor and Leica triple camera with 40MP image capture.

“After the overwhelming success of the Porsche Design Huawei Mate 10 Pro in South Africa, we now bring you our latest offering, a perfect blend of innovation in a smartphone and luxury design,” said Likun Zhao, Vice President of Huawei Consumer Business Group Southern Africa. “From three-point security feature including facial recognition, rear fingerprint scanner and the new innovative in-screen fingerprint to the Leica triple camera system. it culminates in an unprecedented experience for our customers.”

The device incorporates Porsche Design’s signature design language and Huawei’s breakthrough technology.  The phone has a 6” 2K curved OLED screen and symmetrical look, minimalist feel and 8-edged 3D curved glass body.

High performance is symbolised by the naming of the smartphone: the term “RS” in the world of Porsche motorsport stands for outstanding racing performance.

Huawei provided the following information on The Porsche Design Huawei Mate RS benefits and features :

·         The world’s first dual fingerprint scanner for enhanced convenience, allowing users to wake and unlock the device simply, thanks to an in-screen fingerprint sensor. Hover to wake the device, touch to unlock it

·         The winning combination of Leica triple camera with 40MP RGB sensor technology and exceptional photography powered by Master AI. This combination puts effortless, eye-catching photography at the fingertips of those looking to immortalise their favourite moments. Combined with 5 x hybrid zoom, and the world’s first AI image stabilisation on a smartphone camera ensures photography lovers can capture the best shots with exceptional clarity in almost any situation

·         The Porsche Design Huawei Mate RS is the first Huawei handset to allow quick wireless charging, making it even easier to keep the phone topped up and ready to go and, thanks to its long lasting battery, users will easily be powered through the busiest of days

·         An ‘intelligent’ smartphone, the powerful AI processor automatically tailors the performance of the phone according to how it is used – constantly learning, understanding and anticipating needs, it is the perfect personal assistant for the pocket

·         256GB of internal storage means those constantly on the go and constantly on their phone can be worry free

·         Dual SLS (super linear system) speakers with DOLBY ATMOS enable users to have a superior experience, with the best immersive surround sound and entertainment on the go

·         Splash, water and dust resistant, which means there is no need to worry about damaging the device in the rain or accidentally dropping it in water

Jan Becker, CEO Porsche Design Group, said: “Both Porsche Design and Huawei seek to imagine and develop products that stand for precision and perfection, intelligent functionality and highly sophisticated design. Our aim was to create an outstanding device that goes one step further. We believe we have reached this goal by taking our partnership to the next level.”

Porsche Design and Huawei have worked in tandem to develop a smartphone that fuses together the two brands’ DNA, wealth of experience in design and technology, industry-leading expertise and exceptional performance. Through the use of colour in the device’s body, software themes and accessories, the new handset is accentuated with Porsche Design’s distinguished aesthetic and purist, minimalist feel.

The Porsche Design Huawei Mate RS will be available to purchase exclusively from MTN at R 26 459.

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Cross-channel chat launched

Clickatell has launched a cross-channel live chat service, Touch Go, that transforms omni-channel customer care.

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It enables live chat across a company’s website as well as social platforms (Twitter and Facebook) and mobile apps, bringing customer care and engagement into a single business platform.

“Today’s consumers expect to engage with your brand on the digital channel of their choosing,” says Deon van Heerden, Clickatell Engage CEO and Group CFO. “They want to message your business and instantly have queries resolved, find the information and services they are looking for, without the need for a voice call. Clickatell’s Touch Go makes that happen with the right level of capabilities for businesses of all sizes.”

Businesses can start using Touch Go immediately, with a free Starter option. Touch Go requires no credit card for sign-up and is fully featured with a simple setup process. It offers customisable branding, a unified chat desk business application as well as reports and analytics.

As the business scales up its digital customer care, it can opt-in for the Touch Enterprise offering. Touch Enterprise is designed for scaling up customer care efforts through advanced capabilities including AI driven virtual agents, sentiment analysis, automated workflows, enterprise integrations and in-channel mini-applications.

“Customer care has become a defining factor for sustained business success ” says Nirmal Nair, Clickatell Engage EVP Product & Marketing. “In an ever-increasing mobile native world, customers often choose to interact digitally, but they also expect to be able to reach a human immediately, should they need. Monitoring multiple channels and providing immediate action becomes challenging with siloed deployments. Touch’s unified solution allows businesses of all sizes to provide the customer delight in a simple modular approach.”

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