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E-crime fight must go unconventional

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Both the private and public sector must engage out-of-the-box complex systems and more holistic security models to protect themselves from the increasing threat posed by online and cyber-related crimes, says MICHIEL JONKER.

“Due to the complex nature of cyberspace, whereby billions of users and infinite systems and networks are intertwined, it has now become virtually impossible to control the ecosystem,” he says.  “Security therefore could not be treated in isolation but effective security management should employ a 360-degree complex systems philosophy that engages multiple conventional and unconventional (e.g. futuristic) models of security assessment.”

While statistics are not readily available in South Africa, numerous breaches have been recorded over the past few years. In 2013 Bloomberg reported that South African banks had lost tens of millions of rands to an international organisation that hacked the bank card details of fast-food restaurant customers. Based on data from the Payments Association of SA, the report found that every South African bank had been affected.

“Recent breaches, including JP Morgan Chase, The White House, Sony and even South African government website hacking incidents, have called into question the future of cyberspace as a means of safe transaction. Cybercrime holds potentially catastrophic consequences for businesses and government – not to mention the security of nation states. 2014 was a watershed year for cyberspace security and in 2015 the issues will become even more noticeable,” Jonker said.

“The current model of applying ‘best practices’ addresses many aspects of cyber security but is not enough. A new approach designed to deal with threats requires more than standard analytical IT frameworks because we are steadily losing the war against cyber criminals, like hackers and information thieves,” said Jonker.

He said that in addition to legislation, such as the Protection of Personal Information (POPI) partly enacted last year, and best practice guides, it is now imperative that measures be scaled up. The POPI Act, which was gazetted in November 2013, and which is currently awaiting an effective enactment date, provides strict guidelines, among other things, on what data can be obtained, how that data can be used, and the requirement that it should be kept up-to-date.

In a recent Grant Thornton International Business Report (IBR) survey, for the first quarter of 2015, SA businesses were asked if their current business strategy plans included breaches to IT security as a potential threat to the future of the business.

“It is encouraging to note that 72% of the 150 SA business executives who were asked this question responded that their strategies DO include plans to prevent IT security breaches,” says Jonker. “One very important measure needed and which is often overlooked, is the thorough testing of systems by skilled individuals whose sole purpose would be to find compromising points of entry into the system. Ironically, the majority of cyber criminals do not have formal IT qualifications.”

Jonker suggested a holistic approach incorporating the futuristic concept of “exploration-discovery.”

“The IT security industry has to change its recruitment policies. There is a need for certain IT security personnel to come from non-formal education, those who employ outside-of-the-box thinking. These persons tend to think more in systemic ways – while formally educated IT professionals traditionally think analytically. We need to have conventional and unconventional IT skills in place that will test for infiltration by those whose sole purpose is to exploit the weaknesses of IT and online systems.”

He said the concept of “exploration-discovery” in systems development practice is not new. For example, when testing new systems, software companies will often monitor how children interact with the system – with the aim of detecting any unforeseen failures not picked up by standard testing procedures.

“A similar methodology in devising security for cyberspace would allow private and public sector organisations to view their systems as an outsider, or specifically as a criminal (i.e. to ‘think or explore/discover like a criminal’). This creates a vastly improved context for security as it not only allows mitigating the rational threats but the anticipation of those systemic threats for intentional nefarious purposes,” Jonker concluded.

* Michiel Jonker, Director: IT Advisory at Grant Thornton Johannesburg. 

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Now download a bank account

Absa has introduced an end-to-end account opening for new customers, through the Absa Banking App, which can be downloaded from the Android and Apple app stores. This follows the launch of the world first ChatBanking on WhatsApp service.

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This “download your account” feature enables new customers to Absa, to open a Cheque account, order their card and start transacting on the Absa Banking App, all within minutes, from anywhere and at any time, by downloading it from the App stores.

“Overall, this new capability is not only expected to enhance the customer’s digital experience, but we expect to leverage this in our branches, bringing digital experiences to the branch environment and making it easier for our customers to join and bank with us regardless of where they may be,” says Aupa Monyatsi, Managing Executive for Virtual Channels at Absa Retail & Business Banking.

“With this innovation comes the need to ensure that the security of our customers is at the heart of our digital experience, this is why the digital onboarding experience for this feature includes a high-quality facial matching check with the Department of Home Affairs to verify the customer’s identity, ensuring that we have the most up to date information of our clients. Security is supremely important for us.”

The new version of the Absa Banking App is now available in the Apple and Android App stores, and anyone with a South African ID can become an Absa customer, by following these simple steps:

  1. Download the Absa App
  2. Choose the account you would like to open
  3. Tell us who you are
  4. To keep you safe, we will verify your cell phone number
  5. Take a selfie, and we will do facial matching with the Department of Home Affairs to confirm you are who you say you are
  6. Tell us where you live
  7. Let us know what you do for a living and your income
  8. Click Apply.

 

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How we use phones to avoid human contact

A recent study by Kaspersky Lab has found that 75% of people pick up their connected device to avoid conversing with another human being.

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Connected devices are becoming essential to keeping people in contact with each other, but for many they are also a much-needed comfort blanket in a variety of social situations when they do not want to interact with others. A recent survey from Kaspersky Lab has confirmed this trend in behaviour after three-quarters of people (75%) admitted they use a device to pretend to be busy when they don’t want to talk to someone else, showing the importance of keeping connected devices protected under all circumstances. 

Imagine you’ve arrived at a bar and you’re waiting for your date. The bar is busy, and people are chatting all around you. What do you do now? Strike up a conversation with someone you don’t know? Grab your phone from your pocket or handbag until your date arrives to keep yourself busy? Why talk to humans or even make eye-contact with someone else when you can stare at your connected device instead?

The truth is, our use of devices is making it much easier to avoid small talk or even be polite to those around us, and new Kaspersky Lab research has found that 72% of people use one when they do not know what to do in a social situation. They are also the ‘go-to’ distraction for people even when they aren’t trying to look busy or avoid someone’s eye. 46% of people admit to using a device just to kill time every day and 44% use it as a daily distraction.

In addition to just being a distraction, devices are also a lifeline to those who would rather not talk directly to another person in day-to-day situations, to complete essential tasks. In fact, nearly a third (31%) of people would prefer to carry out tasks such as ordering a taxi or finding directions to where they need to go via a website and an app, because they find it an easier experience than speaking with another person.

Whether they are helping us avoid direct contact or filling a void in our daily lives, our constant reliance on devices has become a cause for panic when they become unusable. A third (34%) of people worry that they will not be able to entertain themselves if they cannot access a connected device. 12% are even concerned that they won’t be able to pretend to be busy if their device is out of action.

Dmitry Aleshin, VP for Product Marketing, Kaspersky Lab said, “The reliance on connected devices is impacting us in more ways than we could have ever expected. There is no doubt that being connected gives us the freedom to make modern life easier, but devices are also vital to help people get through different and difficult social situations. No matter what your ‘connection crutch’ is, it is essential to make sure your device is online and available when you need it most.”

To ensure your device lifeline is always there and in top health – no matter what the reason or situation – Kaspersky Security Cloud keeps your connection safe and secure:

·         I want to use my device while waiting for a friend – is it secure to access the bar’s Wi-Fi?

With Kaspersky Security Cloud, devices are protected against network threats, even if the user needs to use insecure public Wi-Fi hotspots. This is done through transferring data via an encrypted channel to ensure personal data safety, so users’ devices are protected on any connection.

·         Oh no! I’m bored but my phone’s battery is getting low – what am I going to do?

Users can track their battery level thanks to a countdown of how many minutes are left until their device shuts down in the Kaspersky Security Cloud interface. There is also a wide-range of portable power supplies available to keep device batteries charged while on-the-go.

·         I’ve lost my phone! How will I keep myself entertained now?

Should the unthinkable happen and you lose or have your phone stolen, Kaspersky Security Cloud can track and protect your device from data breaches, for complete peace of mind. Remote lock and locate features ensure your device remains secure until you are reunited.

 

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