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E-crime fight must go unconventional

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Both the private and public sector must engage out-of-the-box complex systems and more holistic security models to protect themselves from the increasing threat posed by online and cyber-related crimes, says MICHIEL JONKER.

“Due to the complex nature of cyberspace, whereby billions of users and infinite systems and networks are intertwined, it has now become virtually impossible to control the ecosystem,” he says.  “Security therefore could not be treated in isolation but effective security management should employ a 360-degree complex systems philosophy that engages multiple conventional and unconventional (e.g. futuristic) models of security assessment.”

While statistics are not readily available in South Africa, numerous breaches have been recorded over the past few years. In 2013 Bloomberg reported that South African banks had lost tens of millions of rands to an international organisation that hacked the bank card details of fast-food restaurant customers. Based on data from the Payments Association of SA, the report found that every South African bank had been affected.

“Recent breaches, including JP Morgan Chase, The White House, Sony and even South African government website hacking incidents, have called into question the future of cyberspace as a means of safe transaction. Cybercrime holds potentially catastrophic consequences for businesses and government – not to mention the security of nation states. 2014 was a watershed year for cyberspace security and in 2015 the issues will become even more noticeable,” Jonker said.

“The current model of applying ‘best practices’ addresses many aspects of cyber security but is not enough. A new approach designed to deal with threats requires more than standard analytical IT frameworks because we are steadily losing the war against cyber criminals, like hackers and information thieves,” said Jonker.

He said that in addition to legislation, such as the Protection of Personal Information (POPI) partly enacted last year, and best practice guides, it is now imperative that measures be scaled up. The POPI Act, which was gazetted in November 2013, and which is currently awaiting an effective enactment date, provides strict guidelines, among other things, on what data can be obtained, how that data can be used, and the requirement that it should be kept up-to-date.

In a recent Grant Thornton International Business Report (IBR) survey, for the first quarter of 2015, SA businesses were asked if their current business strategy plans included breaches to IT security as a potential threat to the future of the business.

“It is encouraging to note that 72% of the 150 SA business executives who were asked this question responded that their strategies DO include plans to prevent IT security breaches,” says Jonker. “One very important measure needed and which is often overlooked, is the thorough testing of systems by skilled individuals whose sole purpose would be to find compromising points of entry into the system. Ironically, the majority of cyber criminals do not have formal IT qualifications.”

Jonker suggested a holistic approach incorporating the futuristic concept of “exploration-discovery.”

“The IT security industry has to change its recruitment policies. There is a need for certain IT security personnel to come from non-formal education, those who employ outside-of-the-box thinking. These persons tend to think more in systemic ways – while formally educated IT professionals traditionally think analytically. We need to have conventional and unconventional IT skills in place that will test for infiltration by those whose sole purpose is to exploit the weaknesses of IT and online systems.”

He said the concept of “exploration-discovery” in systems development practice is not new. For example, when testing new systems, software companies will often monitor how children interact with the system – with the aim of detecting any unforeseen failures not picked up by standard testing procedures.

“A similar methodology in devising security for cyberspace would allow private and public sector organisations to view their systems as an outsider, or specifically as a criminal (i.e. to ‘think or explore/discover like a criminal’). This creates a vastly improved context for security as it not only allows mitigating the rational threats but the anticipation of those systemic threats for intentional nefarious purposes,” Jonker concluded.

* Michiel Jonker, Director: IT Advisory at Grant Thornton Johannesburg. 

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Huawei goes ultra-premium

Porsche Design and Huawei have launched the Porsche Design Huawei Mate RS in South Africa exclusive to MTN and retailing for R 26 459.

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The Porsche Design Huawei Mate RS boasts features like the world’s first dual fingerprint design, including an in-screen fingerprint sensor, the world’s first Artificial Intelligence (AI) processor and Leica triple camera with 40MP image capture.

“After the overwhelming success of the Porsche Design Huawei Mate 10 Pro in South Africa, we now bring you our latest offering, a perfect blend of innovation in a smartphone and luxury design,” said Likun Zhao, Vice President of Huawei Consumer Business Group Southern Africa. “From three-point security feature including facial recognition, rear fingerprint scanner and the new innovative in-screen fingerprint to the Leica triple camera system. it culminates in an unprecedented experience for our customers.”

The device incorporates Porsche Design’s signature design language and Huawei’s breakthrough technology.  The phone has a 6” 2K curved OLED screen and symmetrical look, minimalist feel and 8-edged 3D curved glass body.

High performance is symbolised by the naming of the smartphone: the term “RS” in the world of Porsche motorsport stands for outstanding racing performance.

Huawei provided the following information on The Porsche Design Huawei Mate RS benefits and features :

·         The world’s first dual fingerprint scanner for enhanced convenience, allowing users to wake and unlock the device simply, thanks to an in-screen fingerprint sensor. Hover to wake the device, touch to unlock it

·         The winning combination of Leica triple camera with 40MP RGB sensor technology and exceptional photography powered by Master AI. This combination puts effortless, eye-catching photography at the fingertips of those looking to immortalise their favourite moments. Combined with 5 x hybrid zoom, and the world’s first AI image stabilisation on a smartphone camera ensures photography lovers can capture the best shots with exceptional clarity in almost any situation

·         The Porsche Design Huawei Mate RS is the first Huawei handset to allow quick wireless charging, making it even easier to keep the phone topped up and ready to go and, thanks to its long lasting battery, users will easily be powered through the busiest of days

·         An ‘intelligent’ smartphone, the powerful AI processor automatically tailors the performance of the phone according to how it is used – constantly learning, understanding and anticipating needs, it is the perfect personal assistant for the pocket

·         256GB of internal storage means those constantly on the go and constantly on their phone can be worry free

·         Dual SLS (super linear system) speakers with DOLBY ATMOS enable users to have a superior experience, with the best immersive surround sound and entertainment on the go

·         Splash, water and dust resistant, which means there is no need to worry about damaging the device in the rain or accidentally dropping it in water

Jan Becker, CEO Porsche Design Group, said: “Both Porsche Design and Huawei seek to imagine and develop products that stand for precision and perfection, intelligent functionality and highly sophisticated design. Our aim was to create an outstanding device that goes one step further. We believe we have reached this goal by taking our partnership to the next level.”

Porsche Design and Huawei have worked in tandem to develop a smartphone that fuses together the two brands’ DNA, wealth of experience in design and technology, industry-leading expertise and exceptional performance. Through the use of colour in the device’s body, software themes and accessories, the new handset is accentuated with Porsche Design’s distinguished aesthetic and purist, minimalist feel.

The Porsche Design Huawei Mate RS will be available to purchase exclusively from MTN at R 26 459.

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Cross-channel chat launched

Clickatell has launched a cross-channel live chat service, Touch Go, that transforms omni-channel customer care.

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It enables live chat across a company’s website as well as social platforms (Twitter and Facebook) and mobile apps, bringing customer care and engagement into a single business platform.

“Today’s consumers expect to engage with your brand on the digital channel of their choosing,” says Deon van Heerden, Clickatell Engage CEO and Group CFO. “They want to message your business and instantly have queries resolved, find the information and services they are looking for, without the need for a voice call. Clickatell’s Touch Go makes that happen with the right level of capabilities for businesses of all sizes.”

Businesses can start using Touch Go immediately, with a free Starter option. Touch Go requires no credit card for sign-up and is fully featured with a simple setup process. It offers customisable branding, a unified chat desk business application as well as reports and analytics.

As the business scales up its digital customer care, it can opt-in for the Touch Enterprise offering. Touch Enterprise is designed for scaling up customer care efforts through advanced capabilities including AI driven virtual agents, sentiment analysis, automated workflows, enterprise integrations and in-channel mini-applications.

“Customer care has become a defining factor for sustained business success ” says Nirmal Nair, Clickatell Engage EVP Product & Marketing. “In an ever-increasing mobile native world, customers often choose to interact digitally, but they also expect to be able to reach a human immediately, should they need. Monitoring multiple channels and providing immediate action becomes challenging with siloed deployments. Touch’s unified solution allows businesses of all sizes to provide the customer delight in a simple modular approach.”

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