Connect with us

Featured

5G will bring IoT to life

Published

on

Many have heard about the hype of what 5G can bring to the country at large… but what does it mean for us as consumers and where does it come into play with IoT? ERNST WITTMANN, Global Account Director MEA & Country Manager – Southern Africa at Alcatel explains.

By now, many of us have heard about the Internet of Things – the trend that sees sensors and Internet connectivity embedded into just about every device and tool we use on a daily basis in both our personal and professional lives. From smart thermostats and LED lighting in your home to an array of instruments in your car to fitness wearables – the IT industry is connecting just about everything you can imagine to the Internet.

IHS, a market researcher, predicts that the Internet of Things market will grow from an installed base of 15.4 billion devices in 2015 to 30.7 billion devices in 2020 and a staggering 75.4 billion in 2025. The real power of these Internet-connected devices will kick in as they’re woven into a connected fabric of services that respond smartly, in real time to the environment and our needs.

For example, we could see the world’s urban areas become smart cities, where connected sensors and appliances drive everything from transport systems to emergency services. Big data from these sensors will allow city managers to monitor traffic, air quality, criminal activity, the power grid, the water system and to streamline a lot of the work that keeps a city humming.

The smart bin

Consider the example of Yinchuan in China, which is piloting smart bins that alert garbage collectors when they’re full and where facial recognition software is used to authenticate bus fare payments. We’re seeing similar trends play out in the smart home, the smart factory, the smart office and other environments as drones, robots, sensors and other devices automate many of the tasks we do each day and give us access to data about the world around us.

Yet the major obstacle we face in bringing this next-generation Internet of Things to life is connectivity. Yinchuan, known as one of the smartest cities in the world, invested in an 8000GB fibre optic network, and more than 5000 WiFi access points. This is a level of spending that may not be viable in larger and less dense cities – and it is the area where the fifth-generation (5G) mobile standard will have an important role to play.

As the evolution from LTE/4G, 5G is going to be the infrastructure that supports the billions upon billions of Internet of Things devices that will be connected to the network by 2025. The standard hasn’t been set in stone, but it is anticipated that 5G connectivity will be 10 or 12 times faster than LTE.

As welcome as the bandwidth boost will be, an arguably even more important benefit of 5G is the way it will support keeping vast numbers of devices connected under challenging conditions such as; by allowing a higher density of mobile broadband users, it will provide a platform for and reliable massive machine communications. 5G should also better support connectivity to remote areas (for example, imagine sensors in forests to provide early warning of fire) and inside buildings, even in basements or down mines.

Towards a more connected world

It will aim for lower batter consumption, which will be useful for many Internet of Things devices that are not plugged directly into the power grid.  5G research and development is working towards far lower latency than 4G equipment – in other words, to reduce the amount of time it takes a packet of data to move from one point to another and back again.

This is a critical point for many Internet of Things devices and applications, which need low latency more than they need lots of bandwidth. For example, an autonomous, self-driving vehicle needs reliable data about its environment so that it can avoid hazards in the road. A delay due to ‘lag’ could be the difference between it having a collision or avoiding it.

5G innovation is moving at a rapid pace, with the first big test for the technology expected at the 2018 Winter Olympics. As the final standards are set, we’ll start to see wider commercial deployment, with 2020 likely to be the year that we’ll see 5G really take off. By then, much of our world around us will be connected 24/7 and we’ll take a range of smart services for granted wherever we go.

Arts and Entertainment

VoD cuts the cord in SA

Some 20% of South Africans who sign up for a subscription video on demand (SVOD) service such as Netflix or Showmax do so with the intention of cancelling their pay television subscription.

Published

on

That’s according to GfK’s international ViewScape survey*, which this year covers Africa (South Africa, Kenya and Nigeria) for the first time.

The study—which surveyed 1,250 people representative of urban South African adults with Internet access—shows that 90% of the country’s online adults today use at least one online video service and that just over half are paying to view digital online content. The average user spends around 7 hours and two minutes a day consuming video content, with broadcast television accounting for just 42% of the time South Africans spend in front of a screen.

Consumers in South Africa spend nearly as much of their daily viewing time – 39% of the total – watching free digital video sources such as YouTube and Facebook as they do on linear television. People aged 18 to 24 years spend more than eight hours a day watching video content as they tend to spend more time with free digital video than people above their age.

Says Benjamin Ballensiefen, managing director for Sub Sahara Africa at GfK: “The media industry is experiencing a revolution as digital platforms transform viewers’ video consumption behaviour. The GfK ViewScape study is one of the first to not only examine broadcast television consumption in Kenya, Nigeria and South Africa, but also to quantify how linear and online forms of content distribution fit together in the dynamic world of video consumption.”

The study finds that just over a third of South African adults are using streaming video on demand (SVOD) services, with only 16% of SVOD users subscribing to multiple services. Around 23% use per-pay-view platforms such as DSTV Box Office, while about 10% download pirated content from the Internet. Around 82% still sometimes watch content on disc-based media.

“Linear and non-linear television both play significant roles in South Africa’s video landscape, though disruption from digital players poses a growing threat to the incumbents,” says Molemo Moahloli, general manager for media research & regional business development at GfK Sub Sahara Africa. “Among most demographics, usage of paid online content is incremental to consumption of linear television, but there are signs that younger consumers are beginning to substitute SVOD for pay-television subscriptions.”

Continue Reading

Featured

New data rules raise business trust challenges

When the General Data Protection Regulation comes into effect on May 25th, financial services firms will face a new potential threat to their on-going challenges with building strong customer relationships, writes DARREL ORSMOND, Financial Services Industry Head at SAP Africa.

Published

on

The regulation – dubbed GDPR for short – is aimed at giving European citizens control back over their personal data. Any firm that creates, stores, manages or transfers personal information of an EU citizen can be held liable under the new regulation. Non-compliance is not an option: the fines are steep, with a maximum penalty of €20-million – or nearly R300-million – for transgressors.

GDPR marks a step toward improved individual rights over large corporates and states that prevents the latter from using and abusing personal information at their discretion. Considering the prevailing trust deficit – one global EY survey found that 60% of global consumers worry about hacking of bank accounts or bank cards, and 58% worry about the amount of personal and private data organisations have about them – the new regulation comes at an opportune time. But it is almost certain to cause disruption to normal business practices when implemented, and therein lies both a threat and an opportunity.

The fundamentals of trust

GDPR is set to tamper with two fundamental factors that can have a detrimental effect on the implicit trust between financial services providers and their customers: firstly, customers will suddenly be challenged to validate that what they thought companies were already doing – storing and managing their personal data in a manner that is respectful of their privacy – is actually happening. Secondly, the outbreak of stories relating to companies mistreating customer data or exposing customers due to security breaches will increase the chances that customers now seek tangible reassurance from their providers that their data is stored correctly.

The recent news of Facebook’s indiscriminate sharing of 50 million of its members’ personal data to an outside firm has not only led to public outcry but could cost the company $2-trillion in fines should the Federal Trade Commission choose to pursue the matter to its fullest extent. The matter of trust also extends beyond personal data: in EY’s 2016 Global Consumer Banking Survey, less than a third of respondents had complete trust that their banks were being transparent about fees and charges.

This is forcing companies to reconsider their role in building and maintaining trust with its customers. In any customer relationship, much is done based on implicit trust. A personal banking customer will enjoy a measure of familiarity that often provides them with some latitude – for example when applying for access to a new service or an overdraft facility – that can save them a lot of time and energy. Under GDPR and South Africa’s POPI act, this process is drastically complicated: banks may now be obliged to obtain permission to share customer data between different business units (for example because they are part of different legal entities and have not expressly received permission). A customer may now allow banks to use their personal data in risk scoring models, but prevent them from determining whether they qualify for private banking services.

What used to happen naturally within standard banking processes may be suddenly constrained by regulation, directly affecting the bank’s relationship with its customers, as well as its ability to upsell to existing customers.

The risk of compliance

Are we moving to an overly bureaucratic world where even the simplest action is subject to a string of onerous processes? Compliance officers are already embedded within every function in a typical financial services institution, as well as at management level. Often the reporting of risk processes sits outside formal line functions and end up going straight to the board. This can have a stifling effect on innovation, with potentially negative consequences for customer service.

A typical banking environment is already creaking under the weight of close to 100 acts, which makes it difficult to take the calculated risks needed to develop and launch innovative new banking products. Entire new industries could now emerge, focusing purely on the matter of compliance and associated litigation. GDPR already requires the services of Data Protection Officers, but the growing complexity of regulatory compliance could add a swathe of new job functions and disciplines. None of this points to the type of innovation that the modern titans of business are renowned for.

A three-step plan of action

So how must banks and other financial services firms respond? I would argue there are three main elements to successfully navigating the immediate impact of the new regulations:

Firstly, ensuring that the technologies you use to secure, manage and store personal data is sufficiently robust. Modern financial services providers have a wealth of customer data at their disposal, including unstructured data from non-traditional sources such as social media. The tools they use to process and safeguard this data needs to be able to withstand the threats posed by potential data breaches and malicious attacks.

Secondly, rethinking the core organisational processes governing their interactions with customers. This includes the internal measures for setting terms and conditions, how customers are informed of their intention to use their data, and how risk is assessed. A customer applying for medical insurance will disclose deeply personal information about themselves to the insurance provider: it is imperative the insurer provides reassurance that the customer’s data will be treated respectfully and with discretion and with their express permission.

Thirdly, financial services firms need to define a core set of principles for how they treat customers and what constitutes fair treatment. This should be an extension of a broader organisational focus on treating customers fairly, and can go some way to repairing the trust deficit between the financial services industry and the customers they serve.

Continue Reading

Trending

Copyright © 2018 World Wide Worx