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2017 the year of reinvention

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It is well into 2017 and companies are coming up with trends that they forecast for the year. LEE NAIK, CEO of TransUnion Africa, discusses the tech trends that matter to local businesses.

It’s well into 2017 and you’ve been bombarded with more trends pieces than you know what to do with. From the many articles covering the CES and Davos to the analyses by the likes of Accenture, McKinsey, Deloitte and other major consultancies, there’s a lot to absorb.

I’d like to apply a more strategic viewpoint. Sound business decisions should not be made on a whim, adopted every time a new, innovative technology claims to be the future of enterprise. To make these decisions easier, I’ve closely researched the predictions of big analysts, cross-referenced it with TransUnion’s extensive bank of data, and put together a shortlist of the innovations that should be at the top of any South African executive’s priority list.

AI becomes part of our everyday lives

Artificial intelligence (AI) came of age in 2016 and will continue to steal the limelight this year. While you may not quite be able to visit an AI-powered theme park just yet, at least you’ll be able to order a pizza while you watch Westworld.

In 2017, Chatbots will dominate headlines, as companies like Starbucks and Domino’s roll out virtual baristas, with retail and banks leading the early adoption charge. Here at home, Mercedes Benz and Absa are just two of the companies that have already bought into this new technology. But before you go all in on chatbots for your organisation, just remember that the technology’s not quite yet at a level to deliver a seamless customer experience by itself.

Less discussed (though hugely significant) will be the enterprise and industry use of AI. Most common will be the use of messaging platforms like Slack and Microsoft Teams, incorporating some form of automation and chatbot functionality. And this is just the start: from reporting to research, the automation of knowledge work is already well under way. IBM’s Watson is streamlining cancer diagnosis and treatment, for example.

The Internet of Things comes home (but might bring a nasty surprise)

The advances in machine learning are set to have another big impact – on the mainstream realisation of the Internet of Things (IoT) in the home. The likes of Alexa, Siri and other virtual assistants are nothing new, but we saw a record number of companies at the recent Consumer Electronics Show (CES) – from Ford to Whirlpool – bring out compatible products. Smart home devices have always lacked a single unifying platform, but the number of Alexa-compatible devices set to come out this year suggests we might soon have one. The competition is not too far behind either: Google Assistant is already arriving pre-installed on the Google Pixel, and Microsoft’s Cortana is expected to be included in a variety of gadgets released in 2017.

The flipside of the IoT coin will be the challenge of securing intelligent devices from opportunistic cybercriminals. From automation to as-a-service models, hackers have embraced digital innovation as eagerly, if not more so, as legitimate businesses. And the IoT revolution doesn’t just offer a whole new army of hackable devices, but connected business processes that can be exploited as well.

Gartner believes the need for an adaptive security architecture will arise in 2017. What that architecture might look like will be the question that preoccupies many enterprises this year, but it’s likely that it will be powered by machine learning, gathering actionable intelligence in real-time from a variety of sources and adapting as threats evolve. Think next-gen authentication platforms that can tell who you are, simply by analysing behaviour patterns.

Blurring the lines between digital and physical

The PlayStation VR may be the latest virtual reality headset to hit the market, and a sensation at technology trading shows, but experts agree that it’s augmented reality you should be keeping an eye on in 2017. If IDC’s prediction that 3 out of every 10 consumer Fortune 5000 companies will experiment with Augmented Reality (AR) or Virtual Reality (VR) is anything to go by, it’s clear the greatest innovation will be found at the juncture between physical and digital.

Companies will find new ways to use digital technologies to enhance real-world experiences. Take Carnival Cruises, which is rolling out the same technology behind Disney’s MagicBand onto its cruise liners. Or BMW, who’s partnered with Google to allow buyers to check out any of its cars, even if it isn’t in stock, using a virtual showroom. We’ll also see the rise of enterprise IT, as businesses explore using AR tech to boost operational efficiency. With manufacturers such as Lenovo starting to create devices aimed at the enterprise market, we’ll see more and more businesses make use of AR and VR for scenarios such as training and remote stock-taking, and general collaboration.

Betting money on Africa’s FinTech market

It’s important not to focus so much on the headline-grabbing tech – the darlings of CES and Davos – that we ignore the disruptions outside of the American and European bubbles. McKinsey & Company predicts that up to 3 billion people will connect to the digital world – a large portion of that from emerging markets.

With many in these markets still unbanked, a need has arrived for solutions that can turn them into fully digital consumers. As a result, we’re likely to see a convergence of FinTech aimed at financial inclusion and convenience that could allow emerging markets to leapfrog the West.

Keep an eye out for money transfer, POS, microfinance, and mobile payment services to emerge out of Africa this year. As for Bitcoin and other cryptocurrencies, the continent will prove a fertile testing ground for alternatives to paper money. This year sees Senegal launch its own digital currency, for example.

Stop thinking big data, start thinking smart data

For years now, businesses have been acquiring more data than they know what to do with. But even with considerable investments in analytics, companies are failing to realise the true value of their data. And a shortage of data science capabilities means businesses are seeking alternate means of securing and using information.

Cue the rise of systems and partners designed around smarter, value-driven data analytics. More and more, businesses will use platforms like Hadoop and Spark to work around their lack of data science expertise. Business Intelligence applications like Power BI and QuickSight should also gain in popularity. At the same time, we’ll see more resources spent on high-level data strategy, as businesses work out ways to use their information as the basis for new services, experiences and models. In 2017, we will see more businesses partner with specialist service providers and original equipment manufacturers (OEM) in order to accelerate the extraction of value from vast data sets.

The reinvention of corporate culture

With all these new game-changing technologies hitting us, never has the task of digitisation been more urgent. In 2017, businesses must continue to find new ways to challenge their current operational models, or run the risk of lagging behind.

There is, of course, the task of adapting to a service-based economy. Not only are we going to see businesses continue to redefine their existing models, but we’ll also see largescale changes to what we think of as corporate culture. From the gig economy and on-demand enterprise to process automation and as-a-service models, these changes will support more elastic, people-centric cultures. Whatever form these changes take, they will all be centred around one thing: unlocking human potential and creativity to be able to innovate and thrive.

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As selfie cameras rise, so must selfie etiquette

Selfies were once a sign of narcissism or self-obsession. Now they are the new normal, writes ARTHUR GOLDSTUCK.

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You can blame Oxford Dictionaries for making the “selfie” respectable. After all, being named Word of the Year, as it was in 2013, does tend to soften some of the self-consciousness in this most self-conscious of actions.

Once seen as a symbol of narcissism and self-obsession, it is now the new normal, to the extent that most smartphones are sold on the basis of the front camera. Or, as that feature is now almost universally named by manufacturers, the “selfie camera”.

I was one of the hold-outs, having a near-allergy to the selfie. I still resist, but succumb more often than I would like. The reason for continued resistance is that it remains a big leap from the word becoming respectable to the action itself shedding its narcissistic image. 

For most, it’s already happened, and for that you can blame Ellen DeGeneres. She  choreographed the most famous group selfie yet at the 2014 Oscars, when she roped a bunch of actors into a group selfie, using the then-new Samsung Galaxy S5 smartphone. Her tweet of the photo became what was then the most retweeted posting ever on Twitter, and was estimated to have been worth a million dollars in marketing value to Samsung.

Ironically, it was Samsung’s up-and-coming challenger, Huawei, that came up with a new word for this type of selfie: the “groufie”. Thanks to an 8 Megapixel front camera on the new Huawei Ascend P7 camera that year which took the highest quality selfies – and groufies – possible on a smartphone at the time.

It didn’t end there, and selfies and groufies have morphed into variations like selfscapes (selfie in a landscape), skyfies (selfies from the air, using remote controlled devices) and jerkies (selfies to make an idiot out of yourself). I invented all of those on the fly, so it’s easy to imagine a new word emerging for every type of selfie.

Continue reading about selfie improvements through the years.

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Mickey’s 90th for SA

Disney Africa announced the local launch of the Mickey the True Original campaign, joining the global festivities honouring 9 decades of Mickey Mouse, his heritage, personality and status as a pop-culture icon.

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As 18 November 2018 marks 90 years since his first appearance in Steamboat Willie in November 1928, a series of world-wide celebrations will be taking place this year and South Africa is no different.

The campaign will come to life with engaging content and events that embrace Mickey’s impact on the past, present and future. The local festivities kick off in earnest this month, leading up to Mickey’s 90th anniversary on 18 November 2018 and beyond:

  • An exclusive local design project where ten highly talented South African artists will apply their own inspiration and artistic interpretation on 6-foot Mickey Mouse statues.
  • Once revealed to the public, the statues will form part of the Mickey the True Original South African Exhibition, inspired by Mickey’s status as a ‘true original’ and his global impact on popular culture. The exhibition will travel to 3 cities and delight fans and families alike as they journey with Mickey over the years. Featuring 4 sections highlighting Mickey’s innovation, his evolution, influence on fashion and also pop culture, the exhibition is in collaboration with Samsung and Edgars, and will visit:

o   Sandton City, Centre Court: 28 September – 14 October

o   Gateway Theatre of Shopping, Expo Explore Court: 19 October – 11 November

o   Canal Walk Shopping Centre. Centre Court: 16 November – 26 November

  • Samsung continues their collaboration with Disney as they honour Mickey’s 90th anniversary nationally at all Samsung and Edgars Stores. Entitled Unlocking the Imagination, fans are encouraged to visit these stores, take a selfie with a giant Mickey plush toy using their Samsung Galaxy Note9 and stand a chance to win not only a giant Mickey plush, but also an international family trip. Visit www.Samsung.com for more information
  • Mickey’s 90th Spectacular, a two-hour prime-time special, will be screened on M-Net 101 later this year. The elegant affair will feature star-studded musical performances, moving tributes and never-before-seen short films. Superstars from music, film and television will join the birthday fun for the internationally beloved character.
  • In addition, look out for special programming on Mickey’s birthday (18 November) across Disney Channel (DStv, Channel 303), Disney XD (DStv, Channel 304) and Disney Junior (DStv, Channel 309).
  • In retailers, Edgars will be stocking a complete collection of trendy fashion, accessories and footwear for the whole family, inspired entirely by Mickey Mouse.
  • Mickey will be the central theme of an in-store campaign nationwide this November and December, with brand new products, apparel, toys, as well as titles from Disney Publishing Worldwide, including books, arts & crafts and comics
  • Discovery Vitality and Disney are celebrating healthy, happy families this festive season by offering helpful and exciting tips and tricks on how to eat nutritious, yet delicious, foods, all inspired by Mickey. There’s also a trip to Disneyland Paris up for grabs. Log on to www.discovery.co.za/vitality for information.
  • And much more – check the press for updates

“Binding generations together more than any other animated character, Mickey Mouse is the “True Original” who reminds people of all ages of the benefits of laughter, optimism and hope,” says Christine Service, Senior Vice President and Country Manager of The Walt Disney Company Africa. “With his universal appeal and ability to emotionally connect with generations all over the world, no other character quite occupies a similar space in the hearts and minds of a global fan base and we are thrilled to be sharing these local festivities.”

Mickey’s birthday is celebrated in honour of the release of his first theatrical film, Steamboat Willie, on 18th November 1928, at the Colony Theatre in New York City. Since then, he has starred in more than 100 cartoons and can currently be seen on Disney Channel (DStv, Channel 303) in the Mickey Mouse cartoon series and on Disney Junior (DStv, Channel 309) in Mickey and the Roadster Racers.

South African fans are encouraged to share their Mickey Mouse moments on social media using the hashtag#Mickey90Africa.

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