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Michael Dell: Why we must learn to work with AI

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A key message of a major technology conference this week was that we should worry less about artificial intelligence taking our jobs and more about learning to work with it, writes ARTHUR GOLDSTUCK.

“It’s not people or machines. It’s people AND machines.” With that simple message, Dell Technologies CEO Michael Dell hoped to put to rest the threat of robots and artificial intelligence (AI) replacing humans.

Speaking at the opening of the Dell Technologies World conference in Las Vegas on Monday, the Dell founder was adamant that technology was a force for innovative and positive progress for the entire world.

Later, he told a media briefing that Dell Technologies deeply believed in the power of information technology as a driver of transformation of business and society, and that AI was a key to this transformation.

“I’m seeing an explosion of use cases for AI. It includes neural networks, machine learning and deep learning, but the idea is that you’re taking all this data and using learning and inference to draw better conclusions from the data.”

The message that ran through the conference, which drew 14 000 delegates to experience first-hand the benefits of the historic $67-billion 2016 merger between Dell Inc and EMC, was that AI was the engine of growth, and data was the fuel for this engine. He also described it as a “variable technology”, which meant that its impact would vary greatly depending on how it was used.

“There will always be variable technology, and the difference is between those who figure it out and those who don’t. If you’re not using your data with AI, you’re probably doing it wrong. 

“To be competitive in the future, you have to use AI and data and do it at record speed and at scale. It all starts with a company’s data, and the data helps make a product or service better. This allows a company to attract more customers, which creates more data, and the cycle repeats itself.”

Despite prophecies of AI doom from the likes of Elon Musk, Dell was not too concerned about government stepping in.

“Regulation is interesting. It happens because people are afraid of something, or because something really bad happens. Is that possible with AI? Absolutely. It’s our job to prevent that. We have to figure out how to use it in a responsible way. We’ve had mostly very good stuff. There will always be bad people; we have to figure out how to stop them.

“Will governments play a role in that? Probably. Sometimes regulation is important and works well, sometimes it backfires spectacularly. I do know if you try to hold something back that’s fundamentally powerful and good, that’s not going to work.”

Dell believes that the advent of 5G, the new connectivity standard that will eventually replace 3G and 4G, will once again change everything related to information and communications technology. However, the standard was only finalised at the end of last year, and it will still take a few years before most mobile network operators will be able to roll out 5G networks.

“It will help move that data exponentially faster. If AI is your rocket ship, data is the fuel for your rocket. If you know how to use it, data will become your most valuable asset.

“The thing that is amazing is that so many new things are coming, it’s hard to know which to be more excited about. 5G is like we’re sitting in the mid-90s and someone has cooked up this thing called the World Wide Web and we’re wondering what’s going to happen as a result. In the same way, 5G is a massive accelerant of all the things that are happening in technology. 

“It’s not just about us communicating, it’s about connecting everything together. These are all enabling technologies.”

During the Dell Technologies World event, a constant refrain was for businesses to prepare not for the next few years, but for the next decade. With the theme “Realizing 2030”, the focus was on how emerging technology will reshape our lives in the next 15 years. 

Last year the company collaborated with the Institute for the Future to explore the emerging technologies shaping the future of the human experience over the next decade. 

The ultimate conclusion? Humans and machines will be working in close partnership by 2030.

Both individuals and organisations are grappling with the digital and workforce transformations under way today,” the report found. “As these transformations are informed and influenced by emerging technologies over the next decade, people will develop new and deeper relationships and new dependencies on machines, at home and in the workplace. 

“If we start to approach the next decade as one in which partnerships between humans and machines transcend our limitations and build on our strengths, we can begin to create a more favourable future for everyone.”

In the report, Liam Quinn, Dell Chief Technology Officer, likened the emerging technologies of today to the roll-out of electricity 100 years ago, saying that we no longer fixate on the “mechanics” or the “wonders” of electricity, yet it underpins almost everything we do in our lives. 

Similarly, in the 2030s, today’s emerging technologies will underpin our daily lives: “Imagine the creativity and outlook that’s possible from the vantage point these tools will provide: In 2030, it will be less about the wonderment of the tool itself and more about what that tool can do.”

By 2030, the report concluded, “we will no longer revere the technologies that are emerging today. They will have long disappeared into the background conditions of everyday life. If we engage in the hard work of empowering human-machine partnerships to succeed, their impact on society will enrich us all.”

  • Arthur Goldstuck is founder of World Wide Worx and editor-in-chief of Gadget.co.za. Follow him on Twitter on @art2gee and on YouTube

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Password managers don’t protect you from hackers

Using a password manager to protect yourself online? Research reveals serious weaknesses…

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Top password manager products have fundamental flaws that expose the data they are designed to protect, rendering them no more secure than saving passwords in a text file, according to a new study by researchers at Independent Security Evaluators (ISE).

“100 percent of the products that ISE analyzed failed to provide the security to safeguard a user’s passwords as advertised,” says ISE CEO Stephen Bono. “Although password managers provide some utility for storing login/passwords and limit password reuse, these applications are a vulnerable target for the mass collection of this data through malicious hacking campaigns.”

In the new report titled “Under the Hood of Secrets Management,” ISE researchers revealed serious weaknesses with top password managers: 1Password, Dashlane, KeePass and LastPass.  ISE examined the underlying functionality of these products on Windows 10 to understand how users’ secrets are stored even when the password manager is locked. More than 60 million individuals 93,000 businesses worldwide rely on password managers. Click here for a copy of the report.

Password managers are marketed as a solution to eliminate the security risks of storing passwords or secrets for applications and browsers in plain text documents. Having previously examined these and other password managers, ISE researchers expected an improved level of security standards preventing malicious credential extraction. Instead ISE found just the opposite. 

Click here to read the findings from the report.

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MWC: Next generation of inflight connectivity to be unveiled

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Next week at Mobile World Congress, the Seamless Air Alliance will reveal progress on its mission towards enabling the next generation of inflight connectivity. This follows a significant start for the Alliance, which has seen membership increase five-fold since the first meeting in June of last year. The Alliance has a new research laboratory setup and continues progress through its three working groups, writing specifications for the technology, requirements, and operations.

These developments represent a huge leap towards the goal of making connectivity as easy and enjoyable in the skies as it is on the ground. Appearing as part of the Airbus stand (Hall 6, stand 6G34), the Seamless Air Alliance will reveal specification topics that have been completed and published to its membership.

“The passenger experience with inflight connectivity remains one of the great technology challenges. From Day One we have been determined to deliver on our mission to bring industries and technologies together to make the inflight internet experience simple to access and a delight to use,” said the Alliance’s Chief Executive Officer, Jack Mandala.

“I have been tremendously encouraged by the enthusiastic and committed response we have seen and the widening areas of expertise we can call upon as more and more companies and organisations continue to join us,” he added.

Announced during MWC 2018, the Seamless Air Alliance has since grown to twenty-three membercompanies with more than one-hundred key personnel from across the membership participating in its three working groups, with numbers continuing to increase.

The Seamless Air Alliance was created by founding members Airbus, Airtel, Delta Air Lines, OneWeb and Sprint, and quickly joined by Air France KLM, Aeromexico, and GOL Linhas Aereas Inteligentes and global technology leaders including Astronics, Collins Aerospace, Comtech, Cyient, iDirect, Inmarsat, Intelsat, Latecoere, Nokia, and Panasonic. 

Today, the Alliance is pleased to announce five additional new members: Adaptive Channel, Etihad Airways, GlobalReach Technology, Safran, and SITAONAIR.

“We are extremely pleased to have these companies join and be a part of the companies driving the next generation of connectivity.” said Mr Mandala.

The Seamless Air Alliance will enable travelers boarding any flight, on any airline, anywhere in the world, to use their own devices to automatically connect to the Internet with no complicated login process nor paywall to scramble over.

The Alliance is also announcing the release of a new research study on the economic benefit of standardization on the inflight connectivity market at Mobile World Congress. This report is available for download at https://www.seamlessalliance.com/publications/

The Alliance is moving rapidly towards an expected demonstration of the technology later in 2019 and anticipates massive interest in Barcelona from the whole communications eco-system.

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