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Unlocking future of security

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With smartphones increasingly using biometric authentication as a theft deterrent, the potential for such techniques – which rely on the natural, inherent features of a person like their fingerprint, voice or face to confirm their identity – to become the standard in online and device security is plain to see. This is particularly clear in a world where people have been coached into implementing multiple long and complex passwords, which they are then told they must change regularly to avoid hacks. Forgotten passwords are a common bugbear: so much so that 93 per cent of consumers and banking professionals already favour biometrics over passwords and PINs in consumer financial services, according to a survey by Oxford University and MasterCard. Indeed, according to research by Technavio, the mobile biometrics market is forecast to grow by more than 79 per cent by 2021.

The first line of device defence

Devices are so often the first-line of defence for organisations and, with the new GDPR law coming into force in May next year, it has never been more important to keep sensitive online data secure. It is therefore entirely logical to look to develop a security protocol that doesn’t rely on something as fallible as the human memory. While deeper security solutions are required to guarantee the protection of business-sensitive information at a network level, devices like Toshiba’s latest X-Series, which boast biometric features such as fingerprint sensors and iris recognition are becoming a requirement for many organisations looking to minimise the threat at device-level. Similarly, Windows Hello offers Windows 10 users biometric options to simply and securely unlock their device via its facial or fingerprint recognition capabilities. The ability to combine these tools with passwords for two or three-factor authentication enhances protection further.

Advancing to voice and beyond

The evolution of biometrics has been rapid since fingerprint sensors became a popular feature in smartphones in 2013, and this is now expanding to areas including voice recognition and full-face scanning. One sector leading the way is the banking industry, where large corporations are utilising voice recognition on their banking platforms in a bid to improve security. Leading national banks such as HSBC have introduced voice ID authentication systems for an easier yet more secure log-in experience for customers. While passwords and PIN codes are already subjected to a countless number of dedicated hacking efforts aimed at prising open knowledge-locked information, biometric data is a trickier, less clear-cut and subsequently a more difficult security protocol to beat. Around 150 million people have already registered their voiceprints for authentication at contact centres, and Opus Research predicts this number will soar to 550 million by 2020.

Elsewhere, iris scanning has been deployed globally for several years as part of the transition to biometric passports for international travel – confirming passenger identities and helping to crack down on counterfeit passports. There is significant potential for iris, and even facial, recognition to become a key component in such industries – even more so as wearable devices such as smart glasses begin to infiltrate the workplace and enable real-time biometric scanning for the wearer.

Once the technology is fully consolidated, it is evident that biometrics could likely become the automatic choice for first-level security. While not quite yet a fail-safe security tool – as security firms often seek to prove – almost two-thirds of consumers already want to be able to use a biometric scan to authorise in-store payments, according to Worldpay. This demonstrates rapid and progressive adoption of biometrics security, which in turn will drive greater development within the realm of biometric security solutions.

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Now download a bank account

Absa has introduced an end-to-end account opening for new customers, through the Absa Banking App, which can be downloaded from the Android and Apple app stores. This follows the launch of the world first ChatBanking on WhatsApp service.

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This “download your account” feature enables new customers to Absa, to open a Cheque account, order their card and start transacting on the Absa Banking App, all within minutes, from anywhere and at any time, by downloading it from the App stores.

“Overall, this new capability is not only expected to enhance the customer’s digital experience, but we expect to leverage this in our branches, bringing digital experiences to the branch environment and making it easier for our customers to join and bank with us regardless of where they may be,” says Aupa Monyatsi, Managing Executive for Virtual Channels at Absa Retail & Business Banking.

“With this innovation comes the need to ensure that the security of our customers is at the heart of our digital experience, this is why the digital onboarding experience for this feature includes a high-quality facial matching check with the Department of Home Affairs to verify the customer’s identity, ensuring that we have the most up to date information of our clients. Security is supremely important for us.”

The new version of the Absa Banking App is now available in the Apple and Android App stores, and anyone with a South African ID can become an Absa customer, by following these simple steps:

  1. Download the Absa App
  2. Choose the account you would like to open
  3. Tell us who you are
  4. To keep you safe, we will verify your cell phone number
  5. Take a selfie, and we will do facial matching with the Department of Home Affairs to confirm you are who you say you are
  6. Tell us where you live
  7. Let us know what you do for a living and your income
  8. Click Apply.

 

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How we use phones to avoid human contact

A recent study by Kaspersky Lab has found that 75% of people pick up their connected device to avoid conversing with another human being.

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Connected devices are becoming essential to keeping people in contact with each other, but for many they are also a much-needed comfort blanket in a variety of social situations when they do not want to interact with others. A recent survey from Kaspersky Lab has confirmed this trend in behaviour after three-quarters of people (75%) admitted they use a device to pretend to be busy when they don’t want to talk to someone else, showing the importance of keeping connected devices protected under all circumstances. 

Imagine you’ve arrived at a bar and you’re waiting for your date. The bar is busy, and people are chatting all around you. What do you do now? Strike up a conversation with someone you don’t know? Grab your phone from your pocket or handbag until your date arrives to keep yourself busy? Why talk to humans or even make eye-contact with someone else when you can stare at your connected device instead?

The truth is, our use of devices is making it much easier to avoid small talk or even be polite to those around us, and new Kaspersky Lab research has found that 72% of people use one when they do not know what to do in a social situation. They are also the ‘go-to’ distraction for people even when they aren’t trying to look busy or avoid someone’s eye. 46% of people admit to using a device just to kill time every day and 44% use it as a daily distraction.

In addition to just being a distraction, devices are also a lifeline to those who would rather not talk directly to another person in day-to-day situations, to complete essential tasks. In fact, nearly a third (31%) of people would prefer to carry out tasks such as ordering a taxi or finding directions to where they need to go via a website and an app, because they find it an easier experience than speaking with another person.

Whether they are helping us avoid direct contact or filling a void in our daily lives, our constant reliance on devices has become a cause for panic when they become unusable. A third (34%) of people worry that they will not be able to entertain themselves if they cannot access a connected device. 12% are even concerned that they won’t be able to pretend to be busy if their device is out of action.

Dmitry Aleshin, VP for Product Marketing, Kaspersky Lab said, “The reliance on connected devices is impacting us in more ways than we could have ever expected. There is no doubt that being connected gives us the freedom to make modern life easier, but devices are also vital to help people get through different and difficult social situations. No matter what your ‘connection crutch’ is, it is essential to make sure your device is online and available when you need it most.”

To ensure your device lifeline is always there and in top health – no matter what the reason or situation – Kaspersky Security Cloud keeps your connection safe and secure:

·         I want to use my device while waiting for a friend – is it secure to access the bar’s Wi-Fi?

With Kaspersky Security Cloud, devices are protected against network threats, even if the user needs to use insecure public Wi-Fi hotspots. This is done through transferring data via an encrypted channel to ensure personal data safety, so users’ devices are protected on any connection.

·         Oh no! I’m bored but my phone’s battery is getting low – what am I going to do?

Users can track their battery level thanks to a countdown of how many minutes are left until their device shuts down in the Kaspersky Security Cloud interface. There is also a wide-range of portable power supplies available to keep device batteries charged while on-the-go.

·         I’ve lost my phone! How will I keep myself entertained now?

Should the unthinkable happen and you lose or have your phone stolen, Kaspersky Security Cloud can track and protect your device from data breaches, for complete peace of mind. Remote lock and locate features ensure your device remains secure until you are reunited.

 

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