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Why trust has to be built into software



By ROSS MCLAREN, Chief Operating Officer at redPanda

Transparency is a concept that has become increasingly important in the business world. Studies emerging globally show that in the era of fake news, post-truth and massive exposes of public and private malfeasance, customers are in search of something that quite literally forms the basis of every relationship dating back to the first-ever transaction: trust.

PwC’s 21st Annual Global CEO Survey found that two thirds of CEOs globally are worried that trust is declining in business. Similarly, a Kantar Millward Brown 2018 Top Brands in the World Study found that there is a strong correlation between trust in a brand and its value. Any solution aimed at attracting and retaining  consumers simply has to speak to the new digitally savvy customer, the increasing risks of disruption, data security and business theft or fraud.

The development of comprehensive solutions require implicit trust. A software development model should be built on the two pillars of transparency and trust – that is when an agile, dynamic partnership for the long haul is created.

The single biggest benefit of a long-term development partnership is increased domain knowledge and more effective, relevant solutions. The often-repeated phrase, ́we strive to create real value for our clients´ is brought to life, and gives the enterprise software developer the opportunity – and confidence – to approach clients with new technology and concepts that are relevant. These could be embedded in mixed reality, artificial intelligence or machine learning, amongst others.

Budgeting and planning are two important challenges. From a budgeting point of view, there needs to be a very detailed and concise scope of work. This requires the developer having an in-depth understanding of the client’s business – how the processes work, the problem that needs a solution and the domain where they operate. 

This is vital because in order to win board approval, the developer and enterprise need to be 100% aligned. This requires very careful and methodical planning with the right people involved from the earliest stages of engagement. 

South Africa is on par with the rest of the world when it comes to the expertise involved in enterprise software development. South African enterprises face the same business challenges as their international counterparts, albeit in a different set of local economic and political conditions

Businesses need to develop solutions to business problems fast, and push to new markets as soon as possible making use of the latest and most up-to-date technology in order to gain a competitive advantage. 

How is this achieved? Through transparency and long-term engagements cemented in trust.

The world of IT is dynamic and fluid, and so long-term business, and trust in relationships between the enterprise and the developer are crucial. Besides the obvious benefits of clear and regular feedback resulting in better solution development, the business has the confidence that the developer partner is utilising the best-possible technology solutions for its business problems in innovative and effective ways – because it understands the domain and business exceptionally well. 

Just like when you embark on a flight, you have implicit trust in the design of the aircraft, the crew and the pilot, your business should view software development in the same way.

Famously, the pilot of a Quantas flight whose engine exploded told the Sydney Morning Herald that instead of panicking, he had the utmost faith in the Airbus, the systems and the crew. This was unshakable trust that was built up over time and that saw him land a plane safely in Singapore with hundreds of lives aboard.

Each business will have its preferred method of developing this kind of implicit trust and building meaningful partnerships. This strategy should be driven from the c-suite down until it permeates every level of the organisation. Our approach at redPanda Software is that enterprise software development partnerships are always built on the two pillars of transparency and trust, enabling a fruitful and successful long-term engagement.

Having skin in the game long-term means that our domain knowledge and trust relationship with our partners empowers us to exploit the very best, and latest technology in the smartest way possible. The end result: a solution that has a measurable impact on a business that remains relevant in an ever-evolving consumer landscape.


AppDate: Reserve Bank to choose fintech winner

This week, SEAN BACHER highlights the Global Fintech Hackcelerator, Fortnite’s skin for the Samsung Galaxy Note 10, Standard Bank and iiDENTIFii’s partnership, WRAPP and Zulzi’s latest expansion.



Image by Andre Gunawan: Tech in Asia -

SARB to choose Global Fintech Hackcelerator winner

The South African Reserve Bank will host a Fintech Demo Day on 29 October 2019 to select two winners from 12 innovative and sustainable fintech solutions shortlisted for the Global Fintech Hackcelerator @ Southern Africa.

In August, SARB joined forces with KPMG Matchi to run the 2019 Global Fintech Hackcelerator @ Southern Africa, an acceleration programme that creates a platform for fintech firms to demonstrate their innovative solutions to complex financial challenges in the Southern African region. Fintech firms from all over the world were invited to submit an application in response to problem statements constructed in collaboration with SARB. 

The regional hackcelerator received 95 entries from interested fintech firms located across the globe.  The 12 shortlisted respondents will showcase their solutions at the Fintech Demo Day at the end of this month in Johannesburg. 

Each Global Fintech Hackcelerator @ Southern Africa 2019 winner will receive the following:

  • A stipend towards travel expenses to attend the 2019 Singapore Fintech Festival
  • An opportunity to pitch their solution live during the Hackcelerator Demo Day at the 2019 Singapore Fintech Festival and engage with industry experts
  • Funding to develop a contextualised proof of concept, to be deployed within a year from the demo day
  • An opportunity to work with high-value corporates to contextualise a solution to their needs, while obtaining market entry into the Singapore and Asia-Pacific region.

The top three winners at the Singapore Fintech Festival will each receive a cash prize.

For more information on the Global Fintech Hackcelerator click here.

Click here to read about a Fortnite exclusive for Samsung Galaxy Note 10 users, and Standard Bank’s new way of identifying its customers.

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PC market grows again



Worldwide shipments of traditional PCs, comprised of desktops, notebooks, and workstations, reached 70.4 million units in the third quarter of 2019 (3Q19), according to preliminary results from the International Data Corporation (IDCWorldwide Quarterly Personal Computing Device Tracker. Demand in the commercial segment combined with trade tensions between the United States and China to drive the market forward, resulting in a second consecutive quarter of growth with shipments increasing by 3% over the third quarter of 2018.

Jitesh Ubrani, research manager for IDC’s Mobile Device Trackers, says: “With higher tariffs on the horizon PC makers once again began to push additional inventory during the quarter though the process was a bit more difficult as many faced supply constraints from Intel, leaving AMD with more room to grow. The trade tensions are also leading to changes in the supply chain as most notebook manufacturers are now prepared to move production to other countries in Asia, such as Taiwan and Vietnam.”

“Commercial demand should accelerate as enterprises work through the remainder of their Windows 10 migration,” says Linn Huang, research vice president, Devices & Displays. “The number of months until the end of service (EOS) date of Windows 7 can be counted on one hand. With January 14, 2020 drawing nigh, the commercial market should be able to digest the extra inventory over the next several quarters. Supply constraints may loom in subsequent quarters, so excess may not be a bad position for channel inventory through the remainder of the year.”

Regional Highlights

Traditional PC shipments in Asia/Pacific (excluding Japan) posted a year-over-year decline but the market performed above expectations. Back-to-school demand drove the consumer market in China, while online sales and preparations for the Diwali festive season supported consumer shipments in India, as two of the largest countries in the region surpassed the previous forecast. Meanwhile, the commercial market in China recorded a decline in line with expectations, impacted by macroeconomic pressures.

Coming in slightly above forecast, the Canadian traditional PC market delivered its 13th consecutive quarter of growth. The market is becoming increasingly solidified as the top 5 vendors now capture more than 85% of all shipments.

In Europe, Middle East and Africa (EMEA), the traditional PC market achieved stable growth in 3Q19 with both desktops and notebooks performing relatively well. A strong pipeline of deals ahead of the ongoing Windows 10 transition continued to translate into commercial strength, offsetting the softness in the consumer market and the overall negative impact of the component shortage.

In Japan, both the commercial and consumer markets largely outperformed forecast, driven by Windows 10 migration and the consumption tax increase respectively. Commercial shipments established a new third quarter record beating the mark set in 2013 when Windows XP EOS created similar momentum in the commercial PC market.

The traditional PC market in Latin America was very much in line with previous expectations of a 4.1% year-over-year decline. During this period desktop shipments were better than expected mainly due to the large enterprise segment and verticals such as banking, retail, and manufacturing. Notebook shipments also declined during the quarter due to a weak consumer market and delays in some education deals.

The United States saw low single-digit growth in the third quarter with both desktop and notebooks seeing continued year-over-year growth. Inventory pull-in continued to be supported by Windows 7 EOS and continued tensions in the trade war. As most List 4 tariffs have been delayed until the end of the year, inventory pull-in overall was slightly weaker compared to the previous quarter. According to a recent survey among IT decision makers in the USA, more than 60% of businesses have transitioned their Windows-deployed PCs from Windows 7 to Windows 10. Another 13% plan to do so by the Windows EOS date in January 2020.

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