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Trust is biggest victim of IoT cyber attacks

Trend Micro Incorporated recently released survey findings that show businesses are most concerned about losing customer trust in the event of an Internet of Things (IoT) related cyber attack, however they remain unprepared.

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The survey, which was issued to 1,150 IT and security decision makers across the globe,indicates major discrepancy between the investment in IoT systems and security to protect them.

As the growing number of connected devices opens businesses up to additional cyber threats, close to half (43%) of IT decision makers and security decision makers say that security is an afterthought when implementing IoT projects (peaking at 46% in Germany). In addition, while nearly two-thirds (63%) agree that IoT-related cybersecurity threats have increased over the past 12 months (rising to 71% in the UK and the US), only about half (53%) think connected devices are a threat to their own organisation (75% in Japan).

Additionally, the results suggest there could be minimal testing taking place ahead of implementation to ensure new devices added to corporate environments are secured. The survey also showed businesses are experiencing an average of three attacks on connected devices in the last 12 months. Thirty-eight percent of those that have already implemented, or plan to implement, an IoT solution enlist security decision-makers in the implementation process. This falls to one in three for smart factory implementation (32%), with a similar proportion enlisting the help of security teams for the roll out of smart utility (31%) and wearables (30%) projects. This suggests that a significant proportion of businesses globally could be unwittingly opening themselves up to a range of threats.

“IoT systems are the future for businesses and many new types of connected devices are being introduced to corporate networks,” said Kevin Simzer, chief operating officer, Trend Micro. “While this is beneficial for business operations, the embedded operating systems of IoT devices aren’t designed for easy patching, which creates a universal cyber risk problem. The investment in security measures should mirror the investment in system upgrades to best mitigate the risk of a breach that would have a major impact on both the bottom line and customer trust.”

Security, responsibility, reputation, and business impact

According to businesses, the top consequences as a result of a breach include loss of customer trust (52%) closely followed by monetary loss (49%). Despite the recent introduction of GDPR making it top of mind for many, the following consequences were ranked significantly lower. Some of the areas businesses think an IoT breach would impact are:

  • Customer trust (52%)
  • Monetary loss (49%)
  • Loss of personally identifiable information (32%)
  • Being fined by regulators (31%)
  • Breaking data security regulations (28%)

With breaches having the potential for a significant impact on business operations – such as jeopardising GDPR compliance or taking critical networks offline – the research confirms that cybersecurity cannot be an afterthought and it must be key to the IoT implementation process from the outset.

Simzer at Trend Micro continued: “The significant investment in this technology across the globe is testament to the fact that IoT solutions can bring many advantages to businesses. But if security is not baked into the design of IoT solutions, and SDMs aren’t involved in the IoT implementation process, businesses could face damages far greater than the benefits this connected tech delivers.”

The findings show significant investment is going toward IoT systems, with businesses spending over $2.5 million on average each year. Given the substantial financial investment, and the significant impact to organisations that could come from a cyber attack against these systems, security must be equally prioritized to mitigate this risk.

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TikTok looks for SA talent

The fast-rising short-video platform has launched a #PickMe campaign to discover local stars.

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TikTok, which claims to be the world’s leading destination for short-form videos, launches its first PickMe campaign, an effort to discover creative talents and provide a stage to express themselves in South Africa. Starting March 1, TikTok kicked off a month-long search through participants’ 15-second videos under hashtag #PickMe.

TikTok says it is committed to investing in South Africa and discovering the local talents. The PickMe campaign is supported by its local partners like Huawei, MTV Base and Digify Africa.

Local stars, including comedian and singer Lasizwe and singer Nadia Jaftha, have joined the campaign and called for users to show their talents on TikTok.

There are 5 categories of video shooting in the campaign, namely dance, acting, comedy, singing and cosmetics. Participants need to shoot a 15-second video using TikTok using #PickMe and tag @tiktok_africa to participate in the challenge. The finalists will be selected based on their video performance. The most popular and talented participants will have the chance to win prizes like Huawei Mate 20 Pro smartphones, a day at MTV Base, and a once-off-presenter opportunity and attendance at an intensive video production workshop delivered by Digify Africa.

“TikTok has definitely evolved into something that everyone loves and uses. It’s given creators a space to create more unique content and also help the creator gain a whole new kind of fan base, ” says Preven Reddy, Imbewu The Seed TV-star and Megazone radio host who is also a TikTok user.

Says TikTok video creator Mihlali Nxanga: “As a young South African working towards being in the entertainment industry, TikTok has given me the platform to grow my following tremendously. Within 6 months, my fan base has grown by a whopping 90 000, and not only from South Africa, but the whole world. For me, TikTok is not just a content platform, it is a global community.”

The campaign will wrap up on March 31. The list of the finalist will be announced in the app and on official Instagram @tiktok_southafrica. For more information, please visit the TikTok app.

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Rugby fan experience transformed by digital platform

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The South African Rugby Federation has embraced digitalisation as a key enabler of its strategic aspirations. It has worked with Accenture to transform fan engagement for Springbok supporters with the launch of a digital fan platform.

“Digital technology and social media have transformed how modern fans watch, support and engage with their favourite teams,” says SA Rugby CEO Jurie Roux. “To maintain our relevance amid this new market dynamic, and grow our fan base, we’ve acknowledged the vital need to digitally transform our organisation.”

Wayne Hull, managing director for Accenture Digital in Africa, says: “SA Rugby’s ambition to pivot to a more fan-centric strategy requires digital design, content, platforms and insights because modern consumers, including loyal Springbok supporters, engage predominantly via mobile digital channels and expect hyper-personalised experiences.”

Accenture Digital’s development process started with quantitative and qualitative research, which informed the user experience (UX) design guidelines and content strategy for the digital fan engagement platform.

“To know what fans want, we needed to understand the fans themselves,” says Hull. “The Accenture Digital team mined the research data and identified multiple fan ‘personas’, which all have different content consumption, platform functionality and engagement preferences.”

The platform development team focused on three critical elements to meet these requirements – the customer experience (CX), the engagement engine and cloud-based deployment.

“To deliver a memorable and engaging CX, Accenture Digital leveraged leading digital experience software,” says Hull. “The result is a fully integrated and responsive platform that creates seamless, personalised digital fan experiences across SA Rugby’s content, commerce and digital marketing initiatives in a manner that makes fans feel recognised and connected to the players and the game.”

The new platform will serve as the first point of call for any rugby fan who wants to get their data fix with exclusive statistics, analytics and insights. The platform’s content style will include more visual elements – videos and images – with more concise articles that are easier to digest, in accordance with evolving content consumption preferences on mobile screens. This will complement long-form thought leadership and insight pieces. 

In addition, fans will enjoy exclusive access to player-related content, such as behind-the-scenes footage and game and training performance stats. SA Rugby will also benefit from the ability to track comments and mentions via the Sitecore analytics platform Accenture Digital implemented, to respond and engage in the conversations Springbok fans are having on social media about the game, the teams or the players.

To do this, SA Rugby required a consolidated view of the customer. However, data resided in disparate sites across ticketing providers and SA Rugby’s e-commerce and online magazine databases. This information will be consolidated into the CRM system, with multiple integration points available to leverage this data.

The CRM system’s functionality will help to reveal insights such as fan communication preferences and their likes and dislikes, which will place hyper-relevance at the core of SA Rugby’s fan experience and engagement strategy.

 The final element in the platform development was cloud deployment, which allows fans to access the platform from any device that has an internet connection. The platform is hosted within the Microsoft Azure environment, which is stable, secure and fully redundant. It gives SA Rugby the flexibility to manage the platform themselves, with the option to integrate or scale additional functionality down the line.

Based on the outcome, Hull believes that Accenture Digital has successfully reimagined, built and delivered a world-class, modern and mobile-friendly digital fan platform that creates a fun, immersive and engaging experience for fans.

“It’s a major step towards helping SA Rugby realise its ambition to become a fan-centric, forward-looking and nimble organisation, and we look forward to building and developing the platform further with the team as their digital fan engagement requirements evolve,” says Hull

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