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The cost of cancelling



If you, like many South Africans, are looking to cancel your cellphone contract before it expires, you may be left having to foot the bill for a hefty “cancellation fee”.

Last week, Tariffic released its latest “Tariffic Perfect Package Tracker” which focused on the topic of contract cancellation fees (also known as “termination fees”).  In response to a number of queries that the company received, Tariffic has published the calculations that it used to determine the cancellation fees in its analysis.

How much will I pay to cancel my contract?

The amount that you’ll pay to cancel your cellphone contract before it expires is based on numerous factors and varies from service provider to service provider.  These calculations can be found below.


The above calculations were obtained by reverse engineering actual “cancellation quotes” received and contacting the service providers in the case of any discrepancies.

So, how do I actually go about cancelling my contract?

  • Vodacom
    • Dial 082 111 and follow the prompts for Contract Queries then Cancellations.
  • MTN
    • Email and request a pre-cancellation quote.  They will contact you within 2 – 7 working days to take this forward.
  • Cell C
    • Dial 084 143 and select option 2 which goes to the cancellation department.
  • Telkom
    • Dial 081 180 and ask an operator for a cancellation quote.

For all service providers you will first receive a Cancellation Quote before any charges are implemented.  If you choose to go ahead with the cancellation, you will have to make the payment for the cancellation fee, via EFT, and send proof of payment to your service provider.

What else should I be aware of?

  • As part of this exercise, Tariffic obtained “cancellation quotes” for a number of actual contracts.  In most cases, these quotes were able to be reconciled to the calculations listed above but in one case, the quote received from Telkom was incorrect (as the calculation varied from Telkom’s official stance on the topic).  The lesson here is to be careful and double-check any cancellation quotes you may receive.
  • If you do an “early upgrade” with Vodacom, then you will be able to pay less for your phone as part of an early cancellation.  For example, if you upgraded 2 months before your previous contract expired, you will only have to pay a total of 22 months for your phone, and so if you cancel your contract at any stage, this figure will be pro-rated accordingly.
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Welcome to world of 2099

The world of 2099 will be unrecognisable from the world of today, but it can be predicted, says one visionary. ARTHUR GOLDSTUCK met him in Singapore.



Futuristic structures tower over the landscape. Giant, alien-looking trees light up with dazzling colours amid the hundreds of plant species that grow up their trunks. Cosmetic stores sell their wares via public touch-screens, with products delivered instantly in drawers below the screens.

This is not a vision of the future. It is a sample of Singapore today. But it is also an inkling of the world we may all experience in the future.

Singapore was the venue, last week, of the World Cities Summit, where engineers, politicians, investors and visionaries rubbed shoulders as they talked about the strategies and policies that would enhance urban living in the future.

As part of the Summit, global payment technologies leader Mastercard hosted a small media briefing by one of Singapore’s leading thinkers about the future, Dr Damian Tan, managing director of Vickers Venture Partners. The company’s slogan “We invest in the extraordinary,” offers a small clue to Tan’s perspective.

“We look as far forward as 2099 because, as a venture capital firm, we invest in the long term,” he tells a group of journalists from Africa and the Middle East. “Companies explode in growth because there is value in the future. If there is no growth, they won’t explode.”

The big question that the Smart Cities Summit and Mastercard are trying to help answer is, what will cities look like in the year 2099? Tan can’t give an exact answer, but he offers a framework that helps one approach the question.

“If you want to look at 81 years into the future, and understand the change that will come, you need to double that amount and look into the past. That takes us to 1856. The difference between then and now is the difference you can expect between now and 2099.”

  •    Arthur Goldstuck is founder of World Wide Worx and editor-in-chief of Follow him on Twitter on @art2gee and on YouTube

Use the page links below to continue reading about Tan’s visions.

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Win a Poster Heater with Gadget and

This winter Gadget and are giving away three Poster Heaters, which look like posters but become heaters when you plug them in.



Three Gadget readers will each win a unit, valued at R550 each. To enter, follow @GadgetZA and @Takealot on Twitter and tell us on the @GadgetZA account how many Watts the heater consumes.

What’s the big deal about these heaters? Many of us are struggling to keep the balance between soaring electricity costs and the need to keep warm this winter.

However, the recently launched Poster Heater by EasyHeat and distributed in South Africa by is not only one of the most cost effective electric heaters currently on the market, it is also easy to setup and use.

As the name indicates, it is a poster similar to one you would hang on a wall. But, plug it in and it turns into a 300 Watt heater. The Poster Heater isn’t designed to heat hallways or large rooms, but rather smaller ones like a bedroom or a baby’s nursery or a dressing room.

It uses radiant heating, which means that it heats up in a couple of minutes and the heat is directed at the objects or people around it, quickly taking the chill out of the air and providing a comfortable ambient temperature.

The other advantage of radiant heating is that it doesn’t dry out the air like infrared or gas heaters. Users also don’t have to worry about their children or pets getting too close to it because, even though it gets hot, it can be touched.

To enter the competition follow the steps below:

Competition entry details:

1. Follow @GadgetZA and @Takealot on Twitter. (We will ONLY be accepting entries via Twitter, so please don’t enter through the comments section of this article.)

2. Tell us on Twitter, via @GadgetZA, mentioning @Takealot in your posting, how many Watts the Poster Heater consumes.

cleardot.gif3. The competition closes on 31 July 2018.

4. Winners will be notified via Twitter on 1 August and will be in touch to organise delivery.

5. The competition is only open to South African residents.

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