Physical security in South Africa is not a luxury, but a necessity. However, it is expensive. LAURENCE SMITH believes the best answer for most security companies is to rely more on technology, as among other things, it allows them to use their labour force more effectively.
In South Africa security has become a necessity and is no longer a luxury. While an indispensable commodity, the security industry is still subject to the same challenges that every other industry is facing: growing economic pressures, rising costs, increased crime levels and shrinking margins. In the face of these challenges, the biggest difficulty of managing a massive workforce that is tasked with providing protection for people, assets, homes and offices is the complexity that comes with it. As if these factors aren’t challenging enough, the issue of price cutting between security firms has created an industry that is difficult to sustain on price alone. Security companies must look for ways to do more with less. Technology is the key that will let security companies move beyond survival mode and allow them to thrive, while improving guarding services, cutting costs, improving efficiencies and boosting profitability.
Technology is the answer
The biggest challenge most security companies are grappling with is the question of how to effectively manage their labour force, which largely makes up the guarding element of their service. How can security companies manage these people better, more efficiently and cut costs while still using the same labour force? It’s important to bear in mind that we don’t want to reduce the labour force, just improve on its efficiency. By improving on workforce efficiency, security companies can take on more sites with fewer staff ‘manning’ these sites; with technology, efficiency is increased.
Technology is able to assist staff to work far more efficiently and importantly, effectively. Guarding is manpower-intensive and if guards are not adequately protected or executing their duties in an efficient and effective manner, this can prove to be a huge headache and a potential danger to clients. To make security guards more efficient, it’s worthwhile considering wearable technology, like tactical CCTV jackets. These jackets, which can be worn over the bulletproof vest, provides control rooms with low bitrate live video streaming and GPS information, so that control room operator has access to live footage as it happens. This enables the operator to dispatch back up when it’s needed. Such a wearable CCTV jacket also serves to ensure that ensures guards carry out their duties according to set procedures or policies with the ability to monitor their performance from a central station.
See more, do more with technology
It is also worthwhile upgrading technology used for CCTV surveillance purposes. Remote CCTV can stream footage at ultra-low bandwidth capabilities whilst military-grade thermal cameras can detect people and movement at any time of day or night, with or without light in almost any kind of weather condition. In addition the use of Ultra High Definition (UHD or 4K) cameras deliver detailed images for enhanced viewing and detail. By increasing the functionality and power of these CCTV solutions, security companies can see more and thus take more action and further reduce crime.
Making surveillance even more efficient is the critical video analytics component. It is now possible to use a computer or analytics engine to do a lot of the work that a human would have had to do in the past – monitoring live feeds from CCTV cameras just became a whole lot more efficient with the addition of an analytics engine, which provides real-time incident alerts and fewer false alarms. Video analytics also simplify control room processes, ensuring personnel can quickly identify potential threats and incidents and execute on these, without delay.
Video analytics enables what is essentially “blank screen monitoring”, in that the system will give notifications of risks according to specific rules set up, and guards are not required to constantly have their eyes on the camera feeds. We’ve all read the statistic that reveals that, within 20 minutes of watching a bank of video screens, a guard is likely to miss 80% of what is happening. Video analytics allows the operator to minimise the labour that goes into 24/7 surveillance, because through the use of sophisticated algorithms and pixel-by-pixel analysis, video analytics can pick up on the smallest of details. Video analytics removes the scope for human error and drastically improves monitoring efficiency.
By automating many of the functions previously performed by humans, technology makes the guarding element of security far more reliable. The right combination of modern UHD cameras and video analytics software in the CCTV setup, as well as the addition of wearable CCTV cameras can enable tech-savvy security companies to provide their service at a lower cost, and at a higher efficiency level.
- Laurence Smith, Executive at Graphic Image Technologies
How we use phones to avoid human contact
A recent study by Kaspersky Lab has found that 75% of people pick up their connected device to avoid conversing with another human being.
Connected devices are becoming essential to keeping people in contact with each other, but for many they are also a much-needed comfort blanket in a variety of social situations when they do not want to interact with others. A recent survey from Kaspersky Lab has confirmed this trend in behaviour after three-quarters of people (75%) admitted they use a device to pretend to be busy when they don’t want to talk to someone else, showing the importance of keeping connected devices protected under all circumstances.
Imagine you’ve arrived at a bar and you’re waiting for your date. The bar is busy, and people are chatting all around you. What do you do now? Strike up a conversation with someone you don’t know? Grab your phone from your pocket or handbag until your date arrives to keep yourself busy? Why talk to humans or even make eye-contact with someone else when you can stare at your connected device instead?
The truth is, our use of devices is making it much easier to avoid small talk or even be polite to those around us, and new Kaspersky Lab research has found that 72% of people use one when they do not know what to do in a social situation. They are also the ‘go-to’ distraction for people even when they aren’t trying to look busy or avoid someone’s eye. 46% of people admit to using a device just to kill time every day and 44% use it as a daily distraction.
In addition to just being a distraction, devices are also a lifeline to those who would rather not talk directly to another person in day-to-day situations, to complete essential tasks. In fact, nearly a third (31%) of people would prefer to carry out tasks such as ordering a taxi or finding directions to where they need to go via a website and an app, because they find it an easier experience than speaking with another person.
Whether they are helping us avoid direct contact or filling a void in our daily lives, our constant reliance on devices has become a cause for panic when they become unusable. A third (34%) of people worry that they will not be able to entertain themselves if they cannot access a connected device. 12% are even concerned that they won’t be able to pretend to be busy if their device is out of action.
Dmitry Aleshin, VP for Product Marketing, Kaspersky Lab said, “The reliance on connected devices is impacting us in more ways than we could have ever expected. There is no doubt that being connected gives us the freedom to make modern life easier, but devices are also vital to help people get through different and difficult social situations. No matter what your ‘connection crutch’ is, it is essential to make sure your device is online and available when you need it most.”
To ensure your device lifeline is always there and in top health – no matter what the reason or situation – Kaspersky Security Cloud keeps your connection safe and secure:
· I want to use my device while waiting for a friend – is it secure to access the bar’s Wi-Fi?
With Kaspersky Security Cloud, devices are protected against network threats, even if the user needs to use insecure public Wi-Fi hotspots. This is done through transferring data via an encrypted channel to ensure personal data safety, so users’ devices are protected on any connection.
· Oh no! I’m bored but my phone’s battery is getting low – what am I going to do?
Users can track their battery level thanks to a countdown of how many minutes are left until their device shuts down in the Kaspersky Security Cloud interface. There is also a wide-range of portable power supplies available to keep device batteries charged while on-the-go.
· I’ve lost my phone! How will I keep myself entertained now?
Should the unthinkable happen and you lose or have your phone stolen, Kaspersky Security Cloud can track and protect your device from data breaches, for complete peace of mind. Remote lock and locate features ensure your device remains secure until you are reunited.
Five key biometric facts
Due to their uniqueness, fingerprints are being used more and more to quickly identify and ensure the security of customers. CLAUDE LANGLEY, Regional Sales Manager, for Africa at HID Global Biometrics, outlines five facts about the technology.
How many times in a day are you expected to identify yourself? From when you arrive at work you are required to sign in, visiting your bank, receiving healthcare services… The list is endless. When a system knows who you are, you are able to do any number common, everyday activities. Your identity is unique and precious. It is also easily stolen and the target of many hackers across the globe. Technology is constantly evolving alongside the criminal element, always looking for ways to protect data and identity. One such solution happens to be biometrics and it is rapidly gaining traction in our increasingly complex modern world.
Reliable, secure and fundamentally YOU, unique biometric traits such as fingerprints are being used by banks, enterprises and consumers to verify identity. Biometric solutions offer significant identity protection because they use unique biological details to ensure an account is only accessed by the account holder, a door only opened by the owner. Here are five things that are little known about this technology…
- The uncut identity. Your fingerprint is unique to you. Nobody can use a copy of it to impersonate you. Good technology is capable of scanning down into the layers of the fingertip to differentiate unique elements of a person’s fingerprint, this data is then encrypted and used as a key to unlocking whichever physical or virtual door that the biometric system protects.
- The living proof. No, there is nothing to the stories of fingerprints being used without their owner’s knowledge or permission. Biometric solutions can use specific variables to determine if the finger used to access the system is that of a present, living person. A copy or a fake cannot be used to access a cutting-edge biometric solution.
- Easy and convenient. Queues and documents and paperwork may well be a thing of the past should biometrics take a firmer grip of government and banking systems. The process of registering is easy, and access to identity documents and records is yours alone.
- Security blanket. A thousand passwords and a hundred post-it notes stuck on walls and drawers. An excel file with a list of sites and applications and their corresponding passwords, all a thing of the past. Nobody needs to remember their password with biometrics, they only need to show up.
- Anywhere is cool. Schools, airports, networks, offices, homes, toilets, banks, libraries, governments, border controls, immigration services, call centres, hospitals and even clubs and pubs – knowing “who” matters and biometrics can quickly and conveniently confirm your identity where needed.