Traditionally, businesses have grown to see security as an unnecessary cost. But that needs to change as security is no longer a feature, but instead a necessity. NADER HENEIN outlines how CIOs can build a solid security spend case to present to their CFO.
As my boxing coach used to say, if you want to punch someone in the face you need to make it count and “aim for the back of the head” – follow-through is everything. This may sound like completely useless advice in modern-day information security, but let’s look beyond the concussion into the reasoning behind that bit of wisdom.
As an information security leader today, if you walk into your yearly budget planning meeting armed with statements like “heightened threat levels in cyberspace” and “preventing petabyte DDOS attacks,” you’d be lucky to get enough money to restock the vending machine outside the server room.
Traditionally, businesses have grown to see information security as a cost center – they know it’s needed, but they’re not quite sure why it costs so much. The information security person reports to the CIO, and the CIO reports to the CFO or maybe the CEO, but data security concerns are rarely at the leadership level unless there’s been a breach – at which point you’re the person most likely to be shown the door.
You may need headcount and appliances to achieve your goal, and to get those, you’ve got to “aim for the back of the head” the next time you’re planning your budget, demonstrate how these changes allow the business to achieve its goals.
Security is an enabler – not a feature or a product. It’s far more than just hardware and software that you’re protecting – it’s the wealth of the business and the livelihood of every employee.
This isn’t drama for drama’s sake. You’ve got to communicate those facts to get results.
Making the Case for Information Security Spend
Step 1: Ask, “What is the value of the data being protected?”
There is a fundamental flaw in most businesses: IT and IT security are tasked with protecting the data, while only the business is able to quantify its value. How could you possibly know how much to spend when you don’t know the value of the asset you’re protecting?
The first task is to value your assets – you might think of it in the same way that you would home owners insurance: your premium will be one thing if you have a Star Wars poster on your wall, but it’s a completely different ball game if you’ve got an original Picasso.
Third-party consultancies can help with this task, but if you want to undergo the challenge internally, start with a data audit, spend time with the business understanding the type of records you are storing, and then ask yourself the following questions:
· If you were to re-acquire this information, how much would it cost?
· If your competitors gained access to this information, what would be the financial impact on the business?
· If this information were to be put up for sale on a dark market, what would be the lost value and the subsequent impact to the business?
Remember, you are looking for a defendable dollar value. This will be the cornerstone of your case when making budgetary decisions, and it will also be imperative when you’re allocating resources to protect different data stores (see Step 4). There is no point in protecting anonymized log files from your Exchange e-mail server with the same rigor (read: cost) as customer credit card data – it’s the latter that has the value.
Step 2: Ask, “What’s the cost of a breach if the data’s not properly protected?”
In a previous post entitled “Before the Breach,” I went through what you need to do to be prepared when your data is breached and how preparedness can make the difference between a bad day at work and the last day at work (see DigiNotar).
There’s no mathematical formula for this, but there are ways of getting fairly solid dollar estimates, by looking at the impact of public breaches and their subsequent effects. Ideally, you want to find numbers in your industry. (Geography, on the other hand isn’t very relevant in this case, so don’t worry about looking in the same country or region.)
If you’re a large supermarket chain, then you’re in luck – the impact of the Target breach and its costs, including reputation, regulatory fines and litigation have been made painfully public.
Target Breach snapshot
· 40 million credit and debit cards
· 70 million customer records
· 475 employees let go + 700 unfilled positions removed
· $162 million ($90m covered by insurance)
· Profit fell 46%
· Stock dropped from $66 to $47
· Regulatory fines (unknown)
· 140 lawsuits (ongoing)
· CEO resigned
Step 3: Ask, “How much should be invested to protect these data assets?”
The field of cybersecurity economics is fairly new, but there’s a fair bit of research and literature already. My preference is for the Gordon-Loeb model, which shows it’s “generally uneconomical to invest in information security (including cybersecurity related activities)
more than 37% of the expected loss that would occur from a security breach.” This means your upper limit is 37% of the number you calculated in Step 2, and for that you don’t need to argue much with your CFO, since most insurance companies use the same modeling to
assess risk and exposure.
Step 4: Ask, “What’s the best way to get the most from the investment?”
Finally, you need to determine where to start allocating your hard earned cash, because this will also come up in a budgetary meeting.
If you’ve done your homework in Step 2, you’ll know exactly what proportions of your assets you need to allocate and where. If you’ve been very granular with these calculations, you should even be able to put a dollar value on users and user devices (laptops, smartphones,
and so on). This allows you to become hyper-aware of all your assets and risks, while maintaining a level of control proportional to the value of the information at the individual level.
Mastering the “Sweet Science”
There’s a reason they call boxing the “sweet science” — Outside of heavyweights, the “freight train” approach rarely works and can actually end up costing you. You’ve got to be tactical.
Merely defending your digital perimeter and reinforcing only that outer layer is a recipe for disaster. Do your math and build a case based on what security enables the business to achieve, in the same way that a better braking system on a sports car enables engineers to
ultimately make the vehicle go faster.
Have defendable dollar figures to back you up, make a business-driven case and become a business leader – not just another order fulfilment center.
“Change before you have to.” – Jack Welch
Sticking to the status quo where you continue to ask for budgets in the same way reinforces the “cost center” perception. While IT and IT security will not disappear, there will be a gradual shift where the line of business will have increasing control over IT budgets to satisfy their requirements. And since they are a revenue center, those requirements move to the top of the priority list.
The choice is yours – act before that is taken away from you.
And always “aim for the back of the head.”
* Nader Henein, from the Advanced Security Solutions division at BlackBerry.
* Follow Gadget on Twitter on @GadgetZA
Now download a bank account
Absa has introduced an end-to-end account opening for new customers, through the Absa Banking App, which can be downloaded from the Android and Apple app stores. This follows the launch of the world first ChatBanking on WhatsApp service.
This “download your account” feature enables new customers to Absa, to open a Cheque account, order their card and start transacting on the Absa Banking App, all within minutes, from anywhere and at any time, by downloading it from the App stores.
“Overall, this new capability is not only expected to enhance the customer’s digital experience, but we expect to leverage this in our branches, bringing digital experiences to the branch environment and making it easier for our customers to join and bank with us regardless of where they may be,” says Aupa Monyatsi, Managing Executive for Virtual Channels at Absa Retail & Business Banking.
“With this innovation comes the need to ensure that the security of our customers is at the heart of our digital experience, this is why the digital onboarding experience for this feature includes a high-quality facial matching check with the Department of Home Affairs to verify the customer’s identity, ensuring that we have the most up to date information of our clients. Security is supremely important for us.”
The new version of the Absa Banking App is now available in the Apple and Android App stores, and anyone with a South African ID can become an Absa customer, by following these simple steps:
- Download the Absa App
- Choose the account you would like to open
- Tell us who you are
- To keep you safe, we will verify your cell phone number
- Take a selfie, and we will do facial matching with the Department of Home Affairs to confirm you are who you say you are
- Tell us where you live
- Let us know what you do for a living and your income
- Click Apply.
How we use phones to avoid human contact
A recent study by Kaspersky Lab has found that 75% of people pick up their connected device to avoid conversing with another human being.
Connected devices are becoming essential to keeping people in contact with each other, but for many they are also a much-needed comfort blanket in a variety of social situations when they do not want to interact with others. A recent survey from Kaspersky Lab has confirmed this trend in behaviour after three-quarters of people (75%) admitted they use a device to pretend to be busy when they don’t want to talk to someone else, showing the importance of keeping connected devices protected under all circumstances.
Imagine you’ve arrived at a bar and you’re waiting for your date. The bar is busy, and people are chatting all around you. What do you do now? Strike up a conversation with someone you don’t know? Grab your phone from your pocket or handbag until your date arrives to keep yourself busy? Why talk to humans or even make eye-contact with someone else when you can stare at your connected device instead?
The truth is, our use of devices is making it much easier to avoid small talk or even be polite to those around us, and new Kaspersky Lab research has found that 72% of people use one when they do not know what to do in a social situation. They are also the ‘go-to’ distraction for people even when they aren’t trying to look busy or avoid someone’s eye. 46% of people admit to using a device just to kill time every day and 44% use it as a daily distraction.
In addition to just being a distraction, devices are also a lifeline to those who would rather not talk directly to another person in day-to-day situations, to complete essential tasks. In fact, nearly a third (31%) of people would prefer to carry out tasks such as ordering a taxi or finding directions to where they need to go via a website and an app, because they find it an easier experience than speaking with another person.
Whether they are helping us avoid direct contact or filling a void in our daily lives, our constant reliance on devices has become a cause for panic when they become unusable. A third (34%) of people worry that they will not be able to entertain themselves if they cannot access a connected device. 12% are even concerned that they won’t be able to pretend to be busy if their device is out of action.
Dmitry Aleshin, VP for Product Marketing, Kaspersky Lab said, “The reliance on connected devices is impacting us in more ways than we could have ever expected. There is no doubt that being connected gives us the freedom to make modern life easier, but devices are also vital to help people get through different and difficult social situations. No matter what your ‘connection crutch’ is, it is essential to make sure your device is online and available when you need it most.”
To ensure your device lifeline is always there and in top health – no matter what the reason or situation – Kaspersky Security Cloud keeps your connection safe and secure:
· I want to use my device while waiting for a friend – is it secure to access the bar’s Wi-Fi?
With Kaspersky Security Cloud, devices are protected against network threats, even if the user needs to use insecure public Wi-Fi hotspots. This is done through transferring data via an encrypted channel to ensure personal data safety, so users’ devices are protected on any connection.
· Oh no! I’m bored but my phone’s battery is getting low – what am I going to do?
Users can track their battery level thanks to a countdown of how many minutes are left until their device shuts down in the Kaspersky Security Cloud interface. There is also a wide-range of portable power supplies available to keep device batteries charged while on-the-go.
· I’ve lost my phone! How will I keep myself entertained now?
Should the unthinkable happen and you lose or have your phone stolen, Kaspersky Security Cloud can track and protect your device from data breaches, for complete peace of mind. Remote lock and locate features ensure your device remains secure until you are reunited.