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Remote offices up IT challenges

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As the number of branch offices increase with most businesses, so too does the amount of data stored off-site. This creates a problem for IT, but according to TAJ ELKHAYAT at Riverbed Technology, there a few solution to make things easier.

The central office has traditionally been the centre of gravity for most organisations. That is where the data centre is located, and where most of the IT staff works. However, remote offices and branch offices (ROBOs) are becoming increasingly relevant because they are often where business happens. In fact, according to the 2016 Riverbed Remote Office/Branch Office IT Survey almost 50 per cent of all employees work in remote sites; 50 per cent of companies’ data is stored outside the data centre; and branch offices represent roughly 50 per cent of the IT budget. These findings should come as little surprise when considering that the average corporate data centre serves 55 ROBO locations.

As the number of employees who work in ROBOs rises, so do the amounts of business-critical information stored in these locations, and the IT budget devoted to managing related systems. The figure that is not increasing is that of IT personnel available to staff ROBOs, forcing IT to remotely perform monitoring, maintenance and troubleshooting. This makes deploying and maintaining systems and applications for each ROBO complex, expensive and time-consuming, particularly with today’s hybrid IT architectures.

The solution is not to try to modernise the branch office IT infrastructure by purchasing and installing expensive new equipment and resources, but to implement a “Zero Branch IT” model consolidating ROBO IT operations to central data centres. Removing physical servers, storage, data and backup from ROBO locations enhances security, reduces operational costs, and ensures reliable data backups. It also increases overall business productivity by providing all users with the high levels of systems and applications performance that they expect and demand, when they require it.

ROBO IT is a tough nut to crack

As organisations become more distributed, the challenges they need to address in the data centre are evolving. Like employees working in central offices, people located at ROBOs must have quick and easy access to systems and applications via a multitude of devices in order to get their work done on a daily basis. Performance slowdowns or outages are unacceptable.

However, IT professionals are finding that sustaining remote users’ demands for anytime, anywhere support is growing too costly, demands resources they cannot spare, and increases the security risk of critical company data. In simple terms, IT teams are struggling to manage the needs of branch offices. As a result, according to the 2016 Riverbed Remote Office/Branch Office IT Survey, 54 per cent of organisations cite delays when recovering from ROBO outages as their top issue. These delays hurt the business’ ability to generate revenue, expose the ROBO to risk from data loss and can tarnish the business’ reputation.

What’s more, 46 per cent of organisations struggle to supply adequate IT staff at ROBOs. In fact, they often have no IT staff onsite, making it difficult to supervise and ensure backups. Additionally, 45 per cent reported the time it takes them to provision ROBO infrastructure, applications and services hurt their organisations’ ability to increase revenue.

Implementing Zero Branch IT

IT can reduce the costs and complexities of managing a highly distributed environment without increasing security risks by implementing a “Zero Branch IT” model to centralise all systems, operations and services. By consolidating ROBO data back to the data centre, or in the cloud, IT can manage everything inside a secure, centralised environment, improving the user experience for all employees, while reducing the costs and complexities of managing a highly distributed environment.

The key benefits include:

·         Hardened security posture: 100 per cent of data is secured in the data centre instead of in far-away ROBO locations. In addition, all data is encrypted at-rest and in-motion for true end-to-end encryption, so that IT is in complete control of organisational data.

·         Improved user productivity: Organisations can generate up to a 100x increase in remote application performance. As a result, employees will encounter far fewer instances of downtime due to system outages or poor performance, enabling users to get their work done using any device they choose.

·         Ensure business continuity: 100x faster recovery times minimise the business damage done by outages. It teams can perform backup and recovery operations from a central location, in mere seconds instead of days or weeks.

·         Improved operational agility: IT can deploy new branch services and sites in under 15 minutes, and manage everything via a central dashboard. All heavy ROBO IT operations, such as provisioning new services and sites, and recovery of sites in the case of outages, take seconds or minutes instead of days or weeks.  The result is a more agile IT team that is better able to support the always changing needs of the business.

Modernise edge IT

In today’s data rich, application-driven, and distributed world, organisations need to consider a new approach to remote IT. Combining storage delivery, server virtualisation and network optimisation technologies enables organisations to eliminate the need for physical servers, storage and backup infrastructure at ROBO locations.

Realising this vision requires implementing an effective Zero Branch IT model, where IT is readily available at all times, and can make better-informed decisions about which applications and services to provide to workers at various ROBOs worldwide. This will enable organisations to maintain the highest productivity levels, meet changing business requirements, and remain as competitive as they possibly can be.

* Taj ElKhayat, Regional Vice President, Middle East and Africa at Riverbed Technology

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AppDate: DStv taps Xbox, Hisense

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DStv Now for Xbox and Hisense

Usage of DStv Now, the online DStv service available free to DStv customers, is increasing rapidly with more than two million plays of live and Catch Up content per week. In addition to using DStv Now to watch TV on tablets and smartphones, an increasing number of DStv customers are also opting to use it as their primary method of getting DStv on additional TVs in the house. This is set to increase with the release of two new big-screen TV apps, one for Xbox gaming consoles (Xbox One, Xbox One S, Xbox One X) and another for Hisense smart TVs (2018 and newer models).

Expect to pay: A free download.

Platform: Any of the Xbox One range of gaming consoles and 2018 or later Hisense smart TVs.

Stockists: Visit the store linked to your Xbox console or HiSense smart TV.

Santam Safety Ideas

Start-up businesses that have a FinTech or InsurTech business venture brewing are called to enter the third annual Santam Safety Ideas competition. Safety solutions or InsurTech ventures that are ready for piloting could win up to  R150 000 worth of incubation support and R200 000 in seed funding. 

The Safety Ideas competition was launched two years ago in partnership with LaunchLab,  Stellenbosch University’s startup incubator that facilitates valuable connections for corporates and startups sourced from the startup ecosystem and partner universities in South Africa. The previous winners are Herman Bester and Anton Swanevelder, co-founders of MyLifeLine – a wearable panic device that won the competition last year; and Ntsako Mgiba and Ntandoyenkosi Shezi, co-founders of Jonga – a cost-effective security system for low income families, which won the competition in 2017.

Entries close on 28 February 2019. For more information on how to enter, visit: www.santam.co.za/safetyideas/

Click here to read about the FNB Snapchat lens, Spotify Free with data saver, and 00:37.

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Fortnite fixes hackers’ hole

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Epic Games has repaired a vulnerability that exposed Fortnite, the world’s most popular game of the moment, to hackers. The hole, which was left in Epic’s web infrastructure,  allowed hackers to target players with email that appeared to come from Epic Games, but would have led them to a phishing site, where their log-in details would have been stolen.

Researchers at cyber security solutions provider Check Point Software alerted Epic to vulnerabilities that could have affected any player of the hugely popular online battle game.

Fortnite has nearly 80 million players worldwide. The game is popular on all gaming platforms, including Android, iOS, PC via Microsoft Windows and consoles such as Xbox One and PlayStation 4.  In addition to casual players, Fortnite is used by professional gamers who stream their sessions online, and is popular with e-sports enthusiasts.

If exploited, the vulnerability would have given an attacker full access to a user’s account and their personal information as well as enabling them to purchase virtual in-game currency using the victim’s payment card details. The vulnerability would also have allowed for a massive invasion of privacy, as an attacker could listen to in-game chatter as well as surrounding sounds and conversations within the victim’s home or other location of play. 

While Fortnite players had previously been targeted by scams that deceived them into logging into fake websites that promised to generate Fortnite’s ‘V-Buck’ in-game currency, these new vulnerabilities could have been exploited without the player handing over any login details.

Click here to read how the Fortnite hack would have worked.

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