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Realise your digital future

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The future holds many uncertainties when it comes to business. But companies need to embrace these uncertainties, using technology to help them along the way, writes DOUG WOOLLEY, GM, Dell EMC South Africa. 

In the future, when historians look back at our age, I believe they will characterise it for its mix of progress and uncertainty. We are currently undergoing some of the greatest shifts in humanity’s story. From individual rights to new political ideas and ideals, it’s remarkable how every day our world seems less and less like the one we’ve experienced before.

Technology has always been a part of the conversation, but in the past few decades it’s accelerated our world in unbelievable ways. This has added to that uncertainty, but also to the potential and progress, creating a delicate balancing act for IT leaders inside their organisations.

The demands on IT

Technology is supposed to represent stability. Businesses do not like uncertainty, which they typically define as problems. Technology is often the way that problems can be solved or at least eased. Technology is meant to do things better and faster. But when they also introduce change, things can get tense.

You know that these uncertainties hold great potential if you can harness them. You are not alone: the world’s top companies all wrestle with this transition, some more successful than others. It’s a matter of pride that I can say many of the success stories are relying on Dell EMC. But this isn’t a surprise, because the Dell Technologies family is built on the principle that these changes are happening and those who don’t embrace them will be the losers.

Our Chairman and CEO, Michael Dell, draws this insight right back to his childhood, when his father brought home a pocket calculator. The young Michael could scarcely believe what he saw: a small machine that took complex numbers and comfortably delivered simple answers. He thought it was magic and represented an overwhelming opportunity to amplify his skills and creativity.

Today that opportunity is now available to everyone, in particular companies. Business opinions reflect this: CEOs want their companies to be a technology company and business units want to be platforms. Agility is the focus, but the burden falls on technology leaders to find that balance.

Yet what to the business is magic comes down to very real technology. With that comes the need for IoT, cloud, workforce and security strategies. You have to focus on data and its tangible uses for the business. You have to realise your company’s digital future, and it is not a simple task. If it were, we’d not even need to have these conversations.

Striking a balance

Digital Transformation needs IT Transformation. You have a datacentre full of applications and infrastructure, carefully planned and deployed over the past few decades. Updating these into a cloud-native, platform-anchored and data-driven world is not easy. But with the right partners and strategies, your IT transformation can fund your company’s digital transformation.

Dell EMC has been walking this journey for a while and today many companies trust us with their transformation. Ninety percent of the top 20 IaaS providers, seventy percent of the top 100 cloud companies, all of the top 20 automotive retail and insurance companies, and the vast majority of the 100 fastest growing companies in the world use our services, insights and innovations to advance their futures.

Join us at the upcoming Dell EMC Forum event at Sandton Convention Centre on the 27th March 2018 (Register Here) where we will be looking at the challenges and opportunities for IT leaders to get transformation going. Uncertainty is a fact of our age, but uncertainty also translates into potential. Like two people arguing over a glass being half full or empty, we believe the right conversations with the right people can shift a business to see the promise in uncertainty, made possible through technology.

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Now download a bank account

Absa has introduced an end-to-end account opening for new customers, through the Absa Banking App, which can be downloaded from the Android and Apple app stores. This follows the launch of the world first ChatBanking on WhatsApp service.

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This “download your account” feature enables new customers to Absa, to open a Cheque account, order their card and start transacting on the Absa Banking App, all within minutes, from anywhere and at any time, by downloading it from the App stores.

“Overall, this new capability is not only expected to enhance the customer’s digital experience, but we expect to leverage this in our branches, bringing digital experiences to the branch environment and making it easier for our customers to join and bank with us regardless of where they may be,” says Aupa Monyatsi, Managing Executive for Virtual Channels at Absa Retail & Business Banking.

“With this innovation comes the need to ensure that the security of our customers is at the heart of our digital experience, this is why the digital onboarding experience for this feature includes a high-quality facial matching check with the Department of Home Affairs to verify the customer’s identity, ensuring that we have the most up to date information of our clients. Security is supremely important for us.”

The new version of the Absa Banking App is now available in the Apple and Android App stores, and anyone with a South African ID can become an Absa customer, by following these simple steps:

  1. Download the Absa App
  2. Choose the account you would like to open
  3. Tell us who you are
  4. To keep you safe, we will verify your cell phone number
  5. Take a selfie, and we will do facial matching with the Department of Home Affairs to confirm you are who you say you are
  6. Tell us where you live
  7. Let us know what you do for a living and your income
  8. Click Apply.

 

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How we use phones to avoid human contact

A recent study by Kaspersky Lab has found that 75% of people pick up their connected device to avoid conversing with another human being.

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Connected devices are becoming essential to keeping people in contact with each other, but for many they are also a much-needed comfort blanket in a variety of social situations when they do not want to interact with others. A recent survey from Kaspersky Lab has confirmed this trend in behaviour after three-quarters of people (75%) admitted they use a device to pretend to be busy when they don’t want to talk to someone else, showing the importance of keeping connected devices protected under all circumstances. 

Imagine you’ve arrived at a bar and you’re waiting for your date. The bar is busy, and people are chatting all around you. What do you do now? Strike up a conversation with someone you don’t know? Grab your phone from your pocket or handbag until your date arrives to keep yourself busy? Why talk to humans or even make eye-contact with someone else when you can stare at your connected device instead?

The truth is, our use of devices is making it much easier to avoid small talk or even be polite to those around us, and new Kaspersky Lab research has found that 72% of people use one when they do not know what to do in a social situation. They are also the ‘go-to’ distraction for people even when they aren’t trying to look busy or avoid someone’s eye. 46% of people admit to using a device just to kill time every day and 44% use it as a daily distraction.

In addition to just being a distraction, devices are also a lifeline to those who would rather not talk directly to another person in day-to-day situations, to complete essential tasks. In fact, nearly a third (31%) of people would prefer to carry out tasks such as ordering a taxi or finding directions to where they need to go via a website and an app, because they find it an easier experience than speaking with another person.

Whether they are helping us avoid direct contact or filling a void in our daily lives, our constant reliance on devices has become a cause for panic when they become unusable. A third (34%) of people worry that they will not be able to entertain themselves if they cannot access a connected device. 12% are even concerned that they won’t be able to pretend to be busy if their device is out of action.

Dmitry Aleshin, VP for Product Marketing, Kaspersky Lab said, “The reliance on connected devices is impacting us in more ways than we could have ever expected. There is no doubt that being connected gives us the freedom to make modern life easier, but devices are also vital to help people get through different and difficult social situations. No matter what your ‘connection crutch’ is, it is essential to make sure your device is online and available when you need it most.”

To ensure your device lifeline is always there and in top health – no matter what the reason or situation – Kaspersky Security Cloud keeps your connection safe and secure:

·         I want to use my device while waiting for a friend – is it secure to access the bar’s Wi-Fi?

With Kaspersky Security Cloud, devices are protected against network threats, even if the user needs to use insecure public Wi-Fi hotspots. This is done through transferring data via an encrypted channel to ensure personal data safety, so users’ devices are protected on any connection.

·         Oh no! I’m bored but my phone’s battery is getting low – what am I going to do?

Users can track their battery level thanks to a countdown of how many minutes are left until their device shuts down in the Kaspersky Security Cloud interface. There is also a wide-range of portable power supplies available to keep device batteries charged while on-the-go.

·         I’ve lost my phone! How will I keep myself entertained now?

Should the unthinkable happen and you lose or have your phone stolen, Kaspersky Security Cloud can track and protect your device from data breaches, for complete peace of mind. Remote lock and locate features ensure your device remains secure until you are reunited.

 

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