Businesses that move towards hyperconverged solutions are most likely to close the skills gap, release big data and drive innovation, according to a new research report by VCE, the converged platforms division of EMC.
Hyperconverged solutions represent the significant shift from companies laboriously buying and building servers to purchasing deployment-ready end-to-end systems that include all the aspects of a datacentre-ready server: connectivity, security, management, storage and virtualisation.
The move to converged infrastructure will help traditional IT departments to be re-purposed into business-savvy units that drive customer satisfaction, says Barry Cashman, EMEA VP for VCE.
VCE surveyed more than 2,700 business and IT professionals in Europe, the Middle East and Africa and came up with an extensive report detailing the current IT landscape. The report is entitled “Endangered IT: IT needs to reclaim technology or lose its voice forever.”
Cashman says the research clearly revealed what IT teams are worried about; what they are prioritising this year and where the opportunities are. It generally paints a picture of organisations where IT departments and the rest of the business are often not on the same page on a range of issues.
“The message of the report is simple: In a rapidly shifting IT landscape, businesses that manage to build cohesive digital systems that pull together all departments into rendering a single, customer-focused service, stand to benefit greatly. That is, if they stop building infrastructure as they always have, and instead invest in buying hyperconverged solutions that will ease their transition.”
Cashman says the fact that most businesses are increasingly focused on their ability to manage and extract value from the data generated in the process of selling products, rather than the products themselves, is a good thing.
“For example, 80% of those surveyed feel that implementing a more advanced and agile IT infrastructure would reduce risk and complexity and provide a solid platform for future growth. Nearly half are already training IT professionals in skills, including converged infrastructure, cloud computing and business skills.”
Cashman adds that IT needs to learn the language of business just as the rest of the business needs to learn the language of technology.
VCE suggests – and 80% of respondents agree – a scaleable, flexible, converged infrastructure would reduce risk by providing a solid foundation for business growth and innovation. “Of course, to maintain full control over the transition, CIOs need to stop spending so much time building and managing different infrastructure components.
“It’s no longer enough to just keep the lights on. Instead, they need to transform IT into an efficient, business-focused engine that can scale rapidly in response to changing business needs. This demands a modern datacentre, one that revolves around robust, software-defined, converged infrastructure. Convergence can power more agile development and increased speed to market, addressing directly some of the top IT challenges identified.”
To remain competitive in the future, the business needs to focus on developing and releasing new, value-added products and services. This means that IT needs to be free to focus on meeting business goals, and a converged infrastructure is what will enable it to do so.
The growing need for new tech
However, according to the report 68% of CIOs currently see IT in the traditional sense as a barrier to innovation. Almost two-thirds of CIOs felt that the IT team was losing its grip on the technology that is held and used across the business. The more technology is embedded, the more traditional IT becomes marginalised, a phenomenon the report calls ‘invisible IT’, not shadow IT. Cashman says power is shifting away from IT, in that ideas are being implemented there, rather than germinating there.
“They fear that this could lead to IT inhibiting, rather than enabling innovation if they do not have the right infrastructure or tools. This lack of preparation for current technological shifts could result in their businesses losing all relevance within the next three years, as their likely future competitors will be agile organisations that do not even exist yet. After all, it’s not surprising to feel out of your depth when you’re working against invisible competitors.”
In addition, many CIOs and business leaders voiced concern that they felt ill-prepared for the technological shifts taking place in the economy. Many are worried that business growth may expose their IT teams as under-prepared (68%) and may put excessive pressure on existing IT operations, damaging customer satisfaction and brand reputation (69%).
They agreed that a new infrastructure and a fresh skills set in their IT departments are needed to meet long-term needs, as technology becomes embedded across the business. But most felt they were not progressing sufficiently. This could be because all these divisions often don’t speak to each other, says Cashman.
“Even when they do, they talk in a completely different set of languages. The storage individual doesn’t understand the network perspective, and the network person doesn’t understand the server person’s problem. The languages they use are embedded in the technologies they have ownership of. CIOs are isolated both from their C-suite colleagues and from their own IT teams, sometimes lacking faith in the ability of IT professionals and infrastructure to meet emerging business needs.”
As challenging as it might be, businesses have to evolve their traditional IT infrastructure and culture to meet the challenges of big data, operational complexity and real-time business.
“Business leaders can help the IT function adapt, professionally and culturally, to the concept of IT infrastructure as an advanced, on-demand utility it can use rather than manage; something to buy rather than build. IT also needs to adapt to becoming a multi-disciplinary function, able to quickly respond to the challenges of releasing value from big data,” says Cashman.
“The time that a converged solution will save, will release IT professionals to share their expertise across the business; listening, understanding and enabling. This is the key to reclaiming IT relevance.” Cashman says IT tends to have a “build it yourself” mentality whereas business leaders “are more comfortable acquiring the building blocks for IT.”
Businesses need “cloud people”
Cashman says converged infrastructure would facilitate the re-positioning of staff in IT departments. “Before, you had a server team, a network team and a storage team. Ultimately, actually, instead of three people you need one cloud architect who is trained across all three. So there’s two jobs released.
“There are two ways of looking at this. You lay the two jobs off, or you retrain say the server administrator as the cloud administrator across the whole piece and the other two people you repurpose above the infrastructure line, up to the application line, to interact with the businesses, understand what they want and then move forward with the businesses. You need cloud people rather than siloed experts. At VCE we are increasingly asking our people to sit across various roles. For example, storage guys broadening around converged infrastructure and also software. We recognise the economics of retraining and we think our customers will too.”
Now download a bank account
Absa has introduced an end-to-end account opening for new customers, through the Absa Banking App, which can be downloaded from the Android and Apple app stores. This follows the launch of the world first ChatBanking on WhatsApp service.
This “download your account” feature enables new customers to Absa, to open a Cheque account, order their card and start transacting on the Absa Banking App, all within minutes, from anywhere and at any time, by downloading it from the App stores.
“Overall, this new capability is not only expected to enhance the customer’s digital experience, but we expect to leverage this in our branches, bringing digital experiences to the branch environment and making it easier for our customers to join and bank with us regardless of where they may be,” says Aupa Monyatsi, Managing Executive for Virtual Channels at Absa Retail & Business Banking.
“With this innovation comes the need to ensure that the security of our customers is at the heart of our digital experience, this is why the digital onboarding experience for this feature includes a high-quality facial matching check with the Department of Home Affairs to verify the customer’s identity, ensuring that we have the most up to date information of our clients. Security is supremely important for us.”
The new version of the Absa Banking App is now available in the Apple and Android App stores, and anyone with a South African ID can become an Absa customer, by following these simple steps:
- Download the Absa App
- Choose the account you would like to open
- Tell us who you are
- To keep you safe, we will verify your cell phone number
- Take a selfie, and we will do facial matching with the Department of Home Affairs to confirm you are who you say you are
- Tell us where you live
- Let us know what you do for a living and your income
- Click Apply.
How we use phones to avoid human contact
A recent study by Kaspersky Lab has found that 75% of people pick up their connected device to avoid conversing with another human being.
Connected devices are becoming essential to keeping people in contact with each other, but for many they are also a much-needed comfort blanket in a variety of social situations when they do not want to interact with others. A recent survey from Kaspersky Lab has confirmed this trend in behaviour after three-quarters of people (75%) admitted they use a device to pretend to be busy when they don’t want to talk to someone else, showing the importance of keeping connected devices protected under all circumstances.
Imagine you’ve arrived at a bar and you’re waiting for your date. The bar is busy, and people are chatting all around you. What do you do now? Strike up a conversation with someone you don’t know? Grab your phone from your pocket or handbag until your date arrives to keep yourself busy? Why talk to humans or even make eye-contact with someone else when you can stare at your connected device instead?
The truth is, our use of devices is making it much easier to avoid small talk or even be polite to those around us, and new Kaspersky Lab research has found that 72% of people use one when they do not know what to do in a social situation. They are also the ‘go-to’ distraction for people even when they aren’t trying to look busy or avoid someone’s eye. 46% of people admit to using a device just to kill time every day and 44% use it as a daily distraction.
In addition to just being a distraction, devices are also a lifeline to those who would rather not talk directly to another person in day-to-day situations, to complete essential tasks. In fact, nearly a third (31%) of people would prefer to carry out tasks such as ordering a taxi or finding directions to where they need to go via a website and an app, because they find it an easier experience than speaking with another person.
Whether they are helping us avoid direct contact or filling a void in our daily lives, our constant reliance on devices has become a cause for panic when they become unusable. A third (34%) of people worry that they will not be able to entertain themselves if they cannot access a connected device. 12% are even concerned that they won’t be able to pretend to be busy if their device is out of action.
Dmitry Aleshin, VP for Product Marketing, Kaspersky Lab said, “The reliance on connected devices is impacting us in more ways than we could have ever expected. There is no doubt that being connected gives us the freedom to make modern life easier, but devices are also vital to help people get through different and difficult social situations. No matter what your ‘connection crutch’ is, it is essential to make sure your device is online and available when you need it most.”
To ensure your device lifeline is always there and in top health – no matter what the reason or situation – Kaspersky Security Cloud keeps your connection safe and secure:
· I want to use my device while waiting for a friend – is it secure to access the bar’s Wi-Fi?
With Kaspersky Security Cloud, devices are protected against network threats, even if the user needs to use insecure public Wi-Fi hotspots. This is done through transferring data via an encrypted channel to ensure personal data safety, so users’ devices are protected on any connection.
· Oh no! I’m bored but my phone’s battery is getting low – what am I going to do?
Users can track their battery level thanks to a countdown of how many minutes are left until their device shuts down in the Kaspersky Security Cloud interface. There is also a wide-range of portable power supplies available to keep device batteries charged while on-the-go.
· I’ve lost my phone! How will I keep myself entertained now?
Should the unthinkable happen and you lose or have your phone stolen, Kaspersky Security Cloud can track and protect your device from data breaches, for complete peace of mind. Remote lock and locate features ensure your device remains secure until you are reunited.