During Terry Pratchett’s first visit to South African in 1999, the planet’s leading fantasy writer reluctantly revealed to ARTHUR GOLDSTUCK the secret to the gadgets that helped mould the technology of his Discworld. Pratchett passed away on 12 March 2015. This is the text of the original article in Gadget.
“If I didn’t use computers, would you ask me about my pens?” is Terry Pratchett’s testy response to the obvious gadget question about his writing tools.
And the answer, frankly Terry, is Yes.
Eventually, Pratchett succumbs. Perhaps it’s the Italian food we’re eating. Perhaps it’s the chemicals in the Johannesburg air. It’s certainly not the fact that this interviewer has been introduced to him as “a fan”.
He dreads being asked questions by fans who remember obscure punch lines long after he has retired them from his best-selling Discworld series of satirical fantasy novels. Or questions about his computers.
But persevere, and he begins to wax lyrical.
“If I still used a typewriter, it would be an old Imperial 58. That’s the one I had most fun with. After that I got an electric typewriter, but typing a page was so final. You felt you had control of the Imperial 58; it was purely manual.”
“When computers became available I began using a computer immediately. My first computer was a ZX-81, but I did word processing on it only for fun. The first computer I used for writing was an Amstrad 464. It was really a games machine with a tape drive built in, so my first word processor was on a cassette.”
Pratchett then “graduated” to the personal computer:
“In the last 10 years I got through six PCs, six portables and a couple of handhelds. Which is less odd than it sounds, since the real life of early machines was very short – from the XT to the AT and then pretty soon the 386, which let one use Windows with one window open. No one would expect an author of my input to use a PC bought 10 years ago.”
“I always had a policy of having two machines to work on and at the moment it is a low end and a high end Pentium. If one blows up, I want a maximum of 10 minutes before I am working on the other machine.”
Pratchett likes his computing as portable as possible, but is not wildly impressed with Windows CE. “It looks nice,” he says, “but it just doesn’t have the capacity.”
Instead, he uses a Toshiba Libretto when travelling.
“The nice thing about the Libretto is that I am writing a novel on it, I have all my other novels on it and my letters are on it, so if I need to check on something, I’ve got it there. With CE you can’t have that. And the Libretto is not much heavier than a high-end CE. I’ve also got a Palm Pilot with me. It’s fun and quite useful.”
A little more useful, indeed, than Hex, the hilarious, elaborate computer housed at the Unseen University in the Discworld series. Although Pratchett might disagree…
Pratchett’s gadget put a Hex on his work
Hex is a computer like no other the world has ever seen. Or rather, that the Discworld has ever seen. For it is the one and only computer on the bizarre world created by Terry Pratchett, Britain’s best-selling author and the world’s favourite fantasy writer.
In the Discworld series, Hex evolves under the watchful eyes of apprentice wizard Ponder Stibbons, who by default becomes what we might think of as the IT manager at the Unseen University in the city of Ankh-Morpork.
As Pratchett puts it in his Christmas send-up, Hogfather, “Hex worried Ponder Stibbons. He didn’t know how it worked, but everyone else assumed that he did.”
Sounds like most IT managers we know, doesn’t it? But this is different: Hex is activated by “initialising the GBL”, which Stibbons reluctantly admits stands for “pulling the Great Big Lever”. This releases millions of ants into a network of glass tubing, hence the sticker on Hex that reads “Anthill inside”. And it is all powered by a waterwheel covered with sheep skulls. That is, male sheep. In other words, RAM.
“Hex is a lot brighter than most computers,” says Pratchett, discussing the properties of this very insane machine in the very sane light of a Johannesburg afternoon.
In The Last Continent (his new book, set in Australia), Stibbons says that after he has been working with HEX for a long time, it is easier to talk to senior wizards, because he has to break every idea into small bits and mustn’t leave any room for ambiguity.
“It always amazes me that people who spend a great deal of time programming computers don’t spend time programming their fellow human beings.”
The inspiration for Hex, which evolves through seemingly unexplainable upgrades like extra cheese, a CWL (clothes wringer from the laundry) and “small religious pictures” (that is. “icons”), came from Pratchett’s own early experiments with unfathomable upgrades.
“I started off with a ZX-81 which I put together myself. It was very easy to add things to it. By the time I was finished with it, it had a speech card, a sound card, and eight or nine sensors: a barometer, solar sensor, temperature sensor and various light sensors.
“I invented Paged RAM; effectively, I gave ZX-81 lots and lots of memory, but it could only access a certain amount of it at one time. It was important that information was at specific memory locations and stayed there. I had lots and lots of 2kb memory chips. One program would dump all kinds of sub-routines on all these RAM chips, and the next routine would run the whole damn show.
“I no longer knew why that sub-routine was there or what it was doing there but it was vitally important that it was there. I couldn’t figure out why, except that it stopped working if I took it out.”
This Hex prototype still exists today, and would probably be a fine exhibit in a literary museum, if they could prize it from Pratchett’s grasp. But he does not share the same respect for it.
“It’s still lying in a shed. It’s a real rat’s nest, and I no longer know how I got it to work.”
Pratchett got the ZX-81 do do things that the computer industry is still trying to get right in the consumer versions of multimedia PCs and artificial intelligence. In those early days, the world “multimedia” did not even exist.
“I would get up and it would sense me when I went into the office and say good morning, tell me what the weather conditions were, and whatever the forecast for the day was. It had a wind sensor too. If you know the wind direction and what the barometer is doing today, and you have a lookup table, it’s not difficult to forecast the weather.”
“It had a lovely sound card with the sound of waves breaking. It had to do things all the time. Eventually there was too much to do, and BASIC (the computer language that founded Bill Gates’ empire) couldn’t keep up.”
He pauses, and with a practised sense of timing that would have done a stand-up comedian proud, adds: “The voice recognition system was probably a mistake.”
But it did provide inspiration for the Discworld.
“Hex is pretty much the same thing. The wizards are not quite sure why it works and not sure that everything it’s got is what they added. For instance, someone gave me a box of relays, so relays became part of the system. I’m not sure why. It was all done with a soldering iron and a box of spares and a bit of BASIC. Once I stopped using it for a while, I completely forgot how it worked.”
One can never be sure if Pratchett is being serious, but there is no denying that he has a unique view – if rather a strange one in a way that would interest the medical fraternity – of the world and the things in it.
While it is almost comforting to know that our reality helped shape his lunatic ideas, perhaps we also need to look at it from the opposite perspective: if the Discworld is inspired by the real world, we have to question the sanity of our own existence.
As the Unseen University’s Archchancellor, Mustrum Ridcully, would probably say, “Sanity? Now there’s an interesting concept. Totally impractical, of course…”
How to rob a bank in the 21st century
In the early 1980s, South Africans were gripped by tales of the most infamous bank robbery gangs the country had ever known: The Stander Gang. The gang would boldly walk into banks, brandishing weapons, demand cash and simply disappear. These days, a criminal doesn’t even have to be in the same country as the bank he or she intends to rob. Cyber criminals are quite capable of emptying bank accounts without even stepping out of their own homes.
As we become more and more aware of cybersecurity and the breaches that can occur, we’ve become more vigilant. Criminals, however, are still going to follow the money and even though security may be beefed up in many organisations, hackers are going to go for the weakest links. This makes it quintessential for consumers and enterprises to stay one step ahead of the game.
“Not only do these cyber bank criminals get away with the cash, they also end up damaging an organisation’s reputation and the integrity of its infrastructure,” says Indi Siriniwasa, Vice President of Trend Micro, Sub-Saharan Africa. “And sometimes, these breaches mean they get away with more than just cash – they can make off with data and personal information as well.”
Because the cyber criminals operate outside bricks and mortar, going for the cash register or robbing the customers is not where their misdeeds end. Bank employees – from the tellers to the CEO – are all fair game.
But how do they do it? Taking money out of an account is not the only way to steal money. Cyber criminals can zero in on the bank’s infrastructure, or hack into payment systems and even payment documents. Part of a successful operation for them may also include hacking into telecommunications to gain access to one-time pins or mobile networks.
“It’s not just about hacking,” says Siriniwasa.. “It’s also about the hackers trying to get an ‘inside man’ in the bank who could help them or even using a person’s personal details to get a new SIM so that they can have access to OTPs. Of course, they also use the tried and tested method of phishing which continues to be exceptionally effective – despite the education in the market to thwart it.”
The amounts of malware and available attacks to gain access to bank funds is strikingly vast and varies from using web injection script, social engineering and even targeting internal networks as well as points of sale systems. If there is an internet connection and a system you can be assured that there is a cybercriminal trying to crack it. The impact on the bank itself is also massive, with reputations left in tatters and customers moving their business elsewhere.
“We see that cyber criminals use multi-faceted attacks,” says Siriniwasa. “This means that we need to come at security from multiple angles as well. Every single layer of an organisation’s online perimeter need to be secured. Threat isolation is exceptionally important and having security with intrusion protection is vital. Again, vigilance on the part of staff and customers also goes a long way to preventing attacks. These criminals might not carry guns like Andre Stander and his gang, but they are just as dangerous – in fact – probably more so.”
Beaten by big data? AI is the answer
by ZAKES SOCIKWA, cloud big data and analytics lead at Oracle
In 2019, it’sestimated we’ll generate more data than we did in the previous 5,000 years. Data is fast becoming the most valuable asset of any modern organisation, and while most have access to their internal data, they continue to experience challenges in deriving maximum value through being able to effectively monetise the information that they hold.
The foundation of any analytics or Business Intelligence (BI) reporting capability is an efficient data collection system that ensures events/transactions are properly recorded, captured, processed and stored. Some of this information on its own might not provide any valuable insights, but if it is analysed together with other sources might yield interesting patterns.
Big data opens up possibilities of enhancing internal sources with unstructured data and information from Internet of Things (IoT) devices. Furthermore, as we move to a digital age, more businesses are implementing customer experience solutions and there is a growing need for them to improve their service and personalise customer engagements.
The digital behaviour of customers, such as social media postings and the networks or platforms they engage with, further provides valuable information for data collection. Information gathering methods are being expanded to accommodate all types and formats of data, including images, videos, and more.
In the past, BI and Data Mining were left to highly technical and analytical individuals, but the introduction of data visualisation tools is democratising the analytics world. However, business users and report consumers often do not have a clear understanding of what they need or what is possible.
AI now embedded into day to day applications
To this end, artificial intelligence (AI) is finishing what business intelligence started. By gathering, contextualising, understanding, and acting on huge quantities of data, AI has given rise to a new breed of applications – one that’s continuously improving and adapting to the conditions around it. The more data that is available for the analysis, the better is the quality of the outcomes or predictions.
In addition, AI changes the productivity equation for many jobs by automating activities and adapting current jobs to solve more complex and time-consuming problems, from recruiters being able to source better candidates faster to financial analysts eliminating manual error-prone reporting.
This type of automation will not replace all jobs but will invent new ones. This enables businesses to reduce the time to complete tasks and the costs of maintenance, and will lead to the creation of higher-value jobs and new engagement models. Oracle predicts that by 2025, the productivity gains delivered by AI, emerging technologies, and augmented experiences could double compared to today’s operations.
According to the IDC, worldwide revenues for big data and business analytics (BDA) solutions was expected to total $166 billion in 2018, and forecast to reach $260 billion in 2022, with a compound annual growth rate of 11.9% over the 2017-2022 forecast period. It adds that two of the fastest growing BDA technology categories will be Cognitive/AI Software Platforms (36.5% CAGR) and Non-relational Analytic Data Stores (30.3% CAGR)¹.
Informed decisions, now and in the future
As new layers of technology are introduced and more complex data sources are added to the ecosystem, the need for a tightly integrated technology stack becomes a challenge. It is advisable to choose your technology components very carefully and always have the end state in mind.
More development on emerging technologies such as blockchain, AI, IoT, virtual reality and others will probably be available on cloud first before coming on premise. For those organisations that are adopting public cloud, there are opportunities to consume the benefits of public cloud and drive down costs of doing business.
While the introduction of public cloud is posing a challenge on data sovereignty and other regulations, technology providers such as Oracle have developed a ‘Cloud at Customer’ model that provides the full benefits of public cloud – but located on premise, within an organisation’s own data centre.
The best organisations will innovate and optimise faster than the rest. Best decisions must be made around choice of technology, business processes, integration and architectures that are fit for business. In the information marketplace, speed and informed decision making will be key differentiators amongst competitors.
¹ IDC Press Release, Revenues for Big Data and Business Analytics Solutions Forecast to Reach $260 Billion in 2022, Led by the Banking and Manufacturing Industries, According to IDC, 15 August 2018