From CX to EX as
employees become key to customers

In contact centres, Employee Experience (EX) and Customer Experience (CX) work hand in hand, writes KELVIN...

It’s not hybrid, it’s work

The problem with defining the workplace of tomorrow is we're still trying to figure the workplace...

No passwords allowed

Should we still use passwords? A Fortinet engineer gives us multiple options for better authentication.

Ocean breakthrough 
presented at TEDx Jhb

A CSIR researcher last week presented groundbreaking research on the changing Southern Ocean.

E-waste disposal becomes a business issue

Companies need to think reuse before recycling, writes Xperien ITAD specialist BRIDGETTE VERMAAK.

Security is a human right

Creating effective security is so critical, it demands collective action, writes Cisco CEO CHUCK ROBBINS.

Make the most of existing customers

The Salesforce Shopping Index shows Middle East and Africa digital commerce growing 21% year over year,...

Monitor performance, not the person

Trust is a crucial component of the employee–employer relationship, writes ANDREW BOURNE, Africa regional manager of...

Dell survey reveals key to accelerate in uncertainty

A new study among 6,000 employees in 45 countries provides a roadmap for becoming an innovation...

Four SA NGOs selected for HP digital accelerator

The organisations have been recognised for their efforts in digital inclusion of marginalised populations.

Invented something?Be prepared to defend
that patent

Protecting an invention doesn’t end with the patent, write Spoor & Fisher associate PATRICK O'BRIEN and...

SA solar revolution can
boost jobs

Both unemployment and the skills shortage can be alleviated, writes MATTHEW CRUISE of solar market network...

Tribute to Gordon Moore, ‘true north’ of computer chips

The co-founder of Intel passed away on Friday at 94, but Moore's Law lives on.

Loadshedding fuels the cloud

In 2020, it was the pandemic. Now a new crisis drives adoption, writes SUMEETH SINGH, cloud...

Influencer marketers fall foul of trademarks

Influencers frequently post reviews and advice to consumers, but they run several risks, writes AMANI PATEL,...

Is your phone spying on you?

Study reveals smartphone spyware apps are hard to detect and remove, and easily leak sensitive personal...

Women’s Day: Equal opportunity not enough

Tomorrow is International Women's Day, and many businesses will talk about inclusion, but their responsibilities do...

If your business hasn’t heard of ISO 27001, it’s in trouble

Cybersecurity compliance is becoming a must have in the digital era, but is still a tick-box...

Cinema entrenches AI gender bias

A study finds that just 8% of all depictions of AI professionals from a century of...

The power of forgetting

Unlearning is critical to building data skills in 2023, writes KEVIN HANEGAN, chief learning officer at Qlik.