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Painting a picture with data

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Visual data analytics is a lot like painting a picture. The image might not look like much in the beginning, but after time a picture starts to take shape and you’re left with something that speaks louder than words, writes GREATERMAN NKOMO of SAS.

Visual communication is nothing new. Our ancestors used paintings and carvings to make sense of their environment, and it seems they were on to something – research has found that 90% of information transmitted to the brain is visual, and that visuals are processed 60 000 times faster in the brain than text.

Much like cave dwellers back in the day, today’s businesses are also trying to make sense of the data-driven world they operate in. But there’s a bigger picture involved. If they want to increase their competitiveness, it’s not enough just to understand the environment; the real value lies in the ability to use data to improve decision-making and performance, predict the future and mitigate risk.

Yet businesses still struggle to cope with the exponentially increasing volumes of data generated internally and externally by clients and partners. They are still looking for more efficient ways to store and retrieve data rather than focusing on the value hidden in that data. Traditional architectures are also not designed to deliver the fast analytical processing needed for rapid insights, a problem that is worsened by the fact that data is still stored in silos in many organisations, providing a fragmented view of the business and any potential opportunities or risks.

Fostering a culture of analytics

Businesses can no longer afford to operate this way – and they don’t have to. Modern visual analytics tools provide a complete platform for analytics visualisation, enabling businesses to identify patterns and relationships in data that were not initially evident. Drag-and-drop functionality and automatic visualisation puts business intelligence into the hands of even the most statistic-averse team member, allowing anyone to visually explore data without having to call on the data scientist or IT department.

This creates a decision-making culture within organisations, equipping people with the tools they need to gain insight into complex problems in order to make well-informed, business-changing decisions.

Follow the data breadcrumbs

Just as artists experiment with different techniques and colour combinations to produce different effects, so can people play around with data to uncover the unexpected. There are no hard and fast rules when it comes to visual analytics. Bring whatever data you have – your oils, pastels and acrylic paint, if you will – integrate it with social media and other web data, and see what happens. The data doesn’t have to make sense at first – the beauty of visual analytics software is that everything is automatic – you only need to follow the data’s lead and let it paint its own picture. Automated analytics makes value extraction easy. In-memory processing makes it fast. Businesses can explore billions of rows of data, without the need to subset or sample it, to identify new patterns, explore hidden relationships, test hypotheses in seconds, and share those insights with the right people, at the right time, in a format that they can understand, whether that’s on a desktop or mobile device. These reports enable collaborative, engaging discussions that can drive deeper insights – and better decisions.

Don’t know why you’re losing customers? Analytics can show you where the churn is happening and you may be surprised to know that it has something to do with the service they get from your call centre, for example. How do you know this? By analysing the sentiment of what people are saying about your business on social media and comments on other online platforms, which can be conveniently displayed in a format that the decision makers understand. By digging deeper, you may find that it’s not the call centre staff that are providing the bad service, but perhaps dropped calls and poor quality lines due to ageing infrastructure. The knee-jerk response might have been to retrain your call centre staff rather than replace your equipment; through scenario planning and predictive analytics, you can save thousands in lost time and money.

Ultimately, everyone, in any role, is a decision-maker. Having tools that present data in a way that is visual, easy to understand, fosters collaboration and supports mobility enables savvy businesses to recognise trends and use them as competitive differentiators. Visual data analytics might be messy at first, but with a bit of creativity and exploration, you could be left with a masterpiece that’s worth more than any amount of money could buy.

* Greaterman Nkomo, Account Executive, Visual Analytics, SAS

* Follow Gadget on Twitter on @GadgetZA

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Huge appetite for foldable phones – when prices fall

Samsung, Huawei and Motorola have all shown their cards, but consumers are concerned about durability, size, and enhanced use cases, according to Strategy Analytics

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Foldable devices are a long-awaited disrupter in the smartphone market, exciting leading-edge early adopters keen for a bold new type of device. But the acceptance of foldable devices by mainstream segments will depend on the extent to which the current barriers to adoption are addressed.

Major brands have been throwing their foldable bets into the hat to see what the market wants from a foldable, namely how big the screens should be and how the devices should fold. Samsung and Huawei have both designed devices that unfold from smartphones to tablets, each with their own method of how the devices go about folding. Motorola has recently designed a smartphone that folds in half, and it resembles a flip phone.

Assessing consumer desire for foldable smartphones, a new report from the User Experience Strategies group at Strategy Analytics has found that the perceived value of the foldable form does not outweigh the added cost.

Key report findings include:

  • The idea of having a larger-displayed smartphone in a portable size is perceived as valuable to the vast majority of consumers in the UK and the US. But, willingness to pay extra for a foldable device does not align with the desire to purchase one. Manufacturers must understand that there will be low sell-through until costs come down.
  • But as the acceptance for traditional smartphone display sizes continues to increase, so does the imposed friction of trying to use them one-handed. Unless a foldable phone has a wider folded state, entering text when closed is too cumbersome, forcing users to utilize two hands to enter text, when in the opened state.
  • Use cases need to be adequately demonstrated for consumers to fully understand and appreciate the potential for a foldable phone, though their priorities seemed fixed on promoting ‘two devices in one’ equaling a better video viewing experience. Identification and promotion of meaningful new use cases will be vital to success.

Christopher Dodge, Associate Director, UXIP and report author said: “As multitasking will look to be a core selling point for foldable phones, it is imperative that the execution be simplified and intuitive. Our data suggests there are a lot of uncertainties that come with foldable phone ownership, stemming mainly from concerns with durability and size, in addition to concerns over enhanced use cases.

“But our data also shows that when the consumers are able to use a foldable phone in hand, there is a solid reduction of doubt and concern about the concept. This means that the in-store experience may more important than ever in driving awareness, capabilities, and potential use cases.”

Said Paul Brown, Director, UXIP: “The big question is whether the perceived value will outweigh the added cost; and the initial response from consumers is ‘no.’ The ability for foldable displays to resolve real consumer pain-points is, in our view critical to whether these devices will become a niche segment of the smartphone market or the dominant form-factor of the future. Until costs come down, these devices will not take off.”

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Huawei puts $1-bn into local developer programme

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Huawei Mobile Services (HMS) South Africa has announced the launch of a local Developer Programme called Shining-Star. Huawei announced an investment of $1-billion in support of this programme across global markets, of which South Africa forms part.

‘‘HMS already has more than 570 million global users, including more than 15 million in Africa, with our business covering more than 170 countries,’’ says Likun Zhao, vice president of Huawei Consumer Business Group for Middle East and Africa. “We provide a trusted, device-centric and inter-connected eco-system that improves the user experience, helping them to discover quality content while ensuring security and privacy.”

The developer programme, announced at AfricaCom in Cape Town last week, is the first of its kind in South Africa. Huawei says it “will provide an encompassing eco-system that aims to encourage local developer innovation and support, while Huawei’s AppGallery provides a platform for developers to showcase and publish their apps”.

The platform offers open e-point access and intelligent global distribution for all apps, ranging from smart home, gaming and music to education and health-related apps.

The Shining-Star Programme has been successfully implemented in Malaysia, which has the highest number of Huawei users relative to other smartphone brands in this country. Like Malaysia, South Africa has a considerable number of Huawei users.

Shining-Star will focus on assisting local app developers who face challenges like lack of funding for app eco-systems, testing, and monetisation of their apps. South African developers particularly struggle to market their games and find investors.

“We are committed to working on empowering local app developers by offering them some much-needed infrastructure, guidance, skills and support to grow local talent,” said Zhao. “Our focus is to provide an open platform for developers that they can use to launch and market their apps, as well as give them extensive support in the form of technical development, testing, and legal and marketing tools.”

Huawei HMS Core is a hub with tools like the Account Kit, which enables users to access developers’ apps using Huawei IDs; Game Service, which enables game development; Location Kit, which provides developers with hybrid locations; Drive Kit, a data storage and management solution; and Map Kit, which offers customisation of map formats to developers.

In addition to these developer-specific tools, the Huawei HMS Core hub has growth enablers like the Push Kit and an Analytics Kit, which enable, respectively, the sending of messages and analysis of user behaviour. An Ad Kit and In-App Purchases Kit are also available, so developers can earn income from their apps. Key resources such as API reference, development guides and sample code assist are also part of the programme.

At present, more than 50,000 apps are connected to HMS Core worldwide.

* App developers with a completed app can visit https://developer.huawei.com/consumer/en/, or contact the Huawei SA Business Development team on developersa@huawei.com to find out how Huawei can support them.

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