There is a massive push for organisations to migrate their services to the digital world, but says Liesel Kirsten MD of CanPro, this often alienates some users as they are not equipped to use many of the services offered.
Earlier this year, ewn.co.za carried reports showing that parents of school children feel they have failed them because they are not digitally competent, so could not enroll their children in desired schools using the online medium.
When organisations are confronted with the question of the digital divide, they typically downplay the reality that users first need to find an internet connection and then miraculously acquire the skills with which to use the online services or download and use associated applications.
Internationally there is a massive drive for public and private organisations to become more effective and efficient by migrating their services to the digital world. Examples are online application forms, banking, learning and sales, to name just a few. Companies wanting to make the transition or broaden the reach of their offerings in this way have large budget allocations to the development of the required hardware and software to achieve their particular objectives.
The mere provision of technological tools unfortunately does not guarantee successful implementation towards digital migration objectives. Successful implementation requires that their target audience has the necessary know-how to confidently use the hardware and software.
To achieve the full scope of benefit, therefore, companies must devote time and resources to the digital activation of clients and other end-users. Only then can it be considered effective service delivery in the digital world, otherwise what they will find is that they reach even fewer people than with paper-based systems.
Only 5 % self-activate
CanPro is a company that digitally activates hardware and software and has found that a mere 5% of people activate themselves on new technology as a result of their prior learning and experiences. This means that if a company is launching a new app or online services such as those of the Gauteng Department of Education (GDE), that requires parents to register learners or banks requiring online transactions on apps, only 5% of their existing customers will be sufficiently competent to do so without support.
Digital migration plans are incomplete if they do not include budget that allows for training interventions in order to ensure clients have the know how to use new technology. This does not just apply to software but also to data-enabling hardware such as WiFi.
Speaking with the insight gained from activating over 600 000 people in a variety of communities, CanPro says that while self-activation remains at 5% for the first three months that training is available, it increases to 10% within six months as a result of peer training and support.
CanPro supports organisations with digital migration of their business and, alongside this, the activation of their technology. To achieve this, CanPro has developed a cloud-based platform called WorkPro to manage youth enterprises and their staff as digital trainers. The application, which is available on smartphones and tablets, structures their tasks, records their data, tracks their progress, and validates their services, allowing them to invoice for successfully delivered work. It further provides the organisation with a live BI app to view progress throughout the project.
Figure: A Youth Enterprise representative training a resident how to use Ivanplats’ community portal
Organisations can thus contract youth enterprises to deliver on core business outcomes such as digital migration whilst also contributing to national goals such as enterprise, youth, community and skills development. As more and more life-critical services become digitized, opportunity for realistic and fair uptake of those services must be created.
Win a Poster Heater with Gadget and Takealot.com
This winter Gadget and Takealot.com are giving away three Poster Heaters, which look like posters but become heaters when you plug them in.
Three Gadget readers will each win a unit, valued at R550 each. To enter, follow @GadgetZA and @Takealot on Twitter and tell us on the @GadgetZA account how many Watts the heater consumes.
What’s the big deal about these heaters? Many of us are struggling to keep the balance between soaring electricity costs and the need to keep warm this winter.
However, the recently launched Poster Heater by EasyHeat and distributed in South Africa by Takealot.com is not only one of the most cost effective electric heaters currently on the market, it is also easy to setup and use.
As the name indicates, it is a poster similar to one you would hang on a wall. But, plug it in and it turns into a 300 Watt heater. The Poster Heater isn’t designed to heat hallways or large rooms, but rather smaller ones like a bedroom or a baby’s nursery or a dressing room.
It uses radiant heating, which means that it heats up in a couple of minutes and the heat is directed at the objects or people around it, quickly taking the chill out of the air and providing a comfortable ambient temperature.
The other advantage of radiant heating is that it doesn’t dry out the air like infrared or gas heaters. Users also don’t have to worry about their children or pets getting too close to it because, even though it gets hot, it can be touched.
To enter the competition follow the steps below:
Competition entry details:
3. The competition closes on 31 July 2018.
4. Winners will be notified via Twitter on 1 August and Takealot.com will be in touch to organise delivery.
5. The competition is only open to South African residents.
Deezer to host Hotstix’s Mandela tribute playlist
Deezer is celebrating Nelson Mandela on the centenary of his birthday by hosting a tribute playlist created by music legend Sipho “Hotstix” Mabuse.
Mabuse, a legendary figure in African music, first rose to prominence in the 1970s with his band Harari and later developed a name for himself as a solo artist. One of his best known songs was the global hit BurnOut in the 1980s.
The playlist takes the listener on a captivating musical journey through the life of Nelson Mandela. It was compiled by Mabuse, who consulted with Mandela’s family and friends to ensure that the music would be relevant and accurate. The playlist also features commentary by Mabuse, which was recorded in his Soweto home.
“I have tried to tell the story of the music that Madiba loved,” says Mabuse. “The Playlist excludes the time in prison obviously, as Madiba would not have had exposure to music in that time. We have focused on the music we know he loved before and after that period. This recording was really an emotional journey for me, but an incredible opportunity to document these memories.”
The playlist features the music the young Mandela loved, such as The Manhattan Brothers, Solomon Linda, Brenda Fassie and Miriam Makeba. It includes struggle songs from Chicco, Johnny Clegg, Hugh Masekela and Yvonne Chaka Chaka. The playlist also includes Mandela by Zahara, one of the younger artists who caught Madiba’s ear.
Mabuse also offers stories of his own songs, such as Shikisha, a song greatly beloved by the former President.
“I was delighted to share my thoughts and hope the listeners enjoyed the musical journey,” says Mabuse. “Madiba did enjoy music immensely and we all have a purpose wherever we are in the world to celebrate culture and to learn from different cultures and music forms and styles.”
This playlist was inspired by the Nelson Mandela 100 campaign, calling on corporates and individuals to act as sources of inspiration and engage in conversation and action.