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‘Online? I do not even know what’s that all about’

There is a massive push for organisations to migrate their services to the digital world, but says Liesel Kirsten MD of CanPro, this often alienates some users as they are not equipped to use many of the services offered.

Earlier this year, ewn.co.za carried reports showing that parents of school children feel they have failed them because they are not digitally competent, so could not enroll their children in desired schools using the online medium.

When organisations are confronted with the question of the digital divide, they typically downplay the reality that users first need to find an internet connection and then miraculously acquire the skills with which to use the online services or download and use associated applications.

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Internationally there is a massive drive for public and private organisations to become more effective and efficient by migrating their services to the digital world. Examples are online application forms, banking, learning and sales, to name just a few. Companies wanting to make the transition or broaden the reach of their offerings in this way have large budget allocations to the development of the required hardware and software to achieve their particular objectives.

The mere provision of technological tools unfortunately does not guarantee successful implementation towards digital migration objectives. Successful implementation requires that their target audience has the necessary know-how to confidently use the hardware and software.

To achieve the full scope of benefit, therefore, companies must devote time and resources to the digital activation of clients and other end-users. Only then can it be considered effective service delivery in the digital world, otherwise what they will find is that they reach even fewer people than with paper-based systems.

Only 5 % self-activate

CanPro is a company that digitally activates hardware and software and has found that a mere 5% of people activate themselves on new technology as a result of their prior learning and experiences. This means that if a company is launching a new app or online services such as those of the Gauteng Department of Education (GDE), that requires parents to register learners or banks requiring online transactions on apps, only 5% of their existing customers will be sufficiently competent to do so without support.

Digital migration plans are incomplete if they do not include budget that allows for training interventions in order to ensure clients have the know how to use new technology. This does not just apply to software but also to data-enabling hardware such as WiFi.

Speaking with the insight gained from activating over 600 000 people in a variety of communities, CanPro says that while self-activation remains at 5% for the first three months that training is available, it increases to 10% within six months as a result of peer training and support.

CanPro supports organisations with digital migration of their business and, alongside this, the activation of their technology. To achieve this, CanPro has developed a cloud-based platform called WorkPro to manage youth enterprises and their staff as digital trainers. The application, which is available on smartphones and tablets, structures their tasks, records their data, tracks their progress, and validates their services, allowing them to invoice for successfully delivered work. It further provides the organisation with a live BI app to view progress throughout the project.

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Figure: A Youth Enterprise representative training a resident how to use Ivanplats’ community portal

Organisations can thus contract youth enterprises to deliver on core business outcomes such as digital migration whilst also contributing to national goals such as enterprise, youth, community and skills development. As more and more life-critical services become digitized, opportunity for realistic and fair uptake of those services must be created.

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How to create an esports team

2018 was a landmark year for South African esports as one of the country’s best teams took the battle overseas and made waves in the international scene. A year ago Bravado’s top Counter-Strike: Global Offensive (CS:GO) team relocated to Arizona in the U.S., a venture dubbed Project Destiny, where they used the opportunity to train as full-time professional athletes and conquer the best teams out there.

Project Destiny was a massive success. A year later and Bravado’s CS:GO team had carved a name for itself through several high-profile victories and invitations to top tier tournaments. Clearly this is not the end of the story and the team has been reflecting on the lessons and opportunities.

Team captain Dimitri “Detrony” Hadjipaschali helped lead Project Destiny and gleaned a considerable amount on what needs to go into an esports team.

Team for the right reasons

For aspirant pro players who want to up their game, pun intended, he advises starting at the basics: why do you want a team?

“In recent times, people want to create a team with no direct intention, not knowing if they want to do this casually and socially, or professionally. Doing this professionally requires risk. It depends on how much work and sacrifices are contributed to the cause of creating a team. Playing socially is fine, part-time, as many people do, but playing professionally and wanting to reach the top one day, purely depends on your dedication, motivation and intention.”

Put in the hours

Like any aspirant pro athlete, preparation requires hours of training. Bravado’s players all put in several hours of training daily, 7 days a week, and Project Destiny’s full-time pros worked multiple training sessions every day, usually in the morning and afternoon for 4 hours each, as well as competitive matches in the late evening.

But even Bravado members who are not full time still put in hours of training every day. Serious players need to find the time and build up their dedication because this level of performance is simply the bar set in esports. Said Dimitri:

“The general esports title or game a team competes in will require anything, if not more than, a traditional sport outside of esports would require to get to the top.”

Fortunately, you don’t have to go all-out from the start. Esports are tiered with the top players in the highest tiers. So there is space to cut your esporting teeth while making room for it in your life. But never forget that to be one of the best means no half-measures. In esports, you have to commit to win.

Share goals

“A good team player is an individual who views his team as a single unit and not just himself as an ‘individual player’ in the bigger picture,” said Dimitri. “They put their team first and before themselves. This is the first main fundamental of a mindset required for a team player.”

Pro teams shouldn’t be mistaken for gaming clans, which are more casual and where gaming is a hobby. Even though they can be very competitive, clans mostly play for fun and entertainment, whereas a professional team is highly competitive with goals that it sets out to accomplish.

This is important because it helps the team members agree on the importance of those goals and the focus required. If you are not willing to show up every day to play the same game, partake in training exercises and learn from feedback, a pro career won’t work for you:

“Playing professionally requires aligned individuals where they share common goals and have equal intentions to realize what they want to achieve and what it takes to compete at a high level.”

Be patient

Professional athletes aren’t created overnight. It takes many years of focus and dedication while also pursuing studies or working at a day job before someone manages to ascend into a paid career. Esports is the same and demands patience alongside dedication.

Esports teams amplify this requirement. While in Arizona, Bravado applied the maxim “Teams who work together win together.” Household chores were divided up between players, creating a sense of common responsibility. This repetitive reinforcement of team values is crucial for success, whereas impatience for a team to ‘click’ is a recipe for disaster:

“Often, teams do not achieve their desired results and achievements in the short run and immediately resort to a roster change. Or someone in the team is replaced without a completely valid reason. This underestimates the importance of sticking together to create synergy in the long run.”

He also added that using time smartly is perhaps even more important than the amount of time spent on training. The team under Project Destiny used a full-time coach who helped set routines, objectives and priorities:

“The mistake with teams struggling to improve these days is that they do not know and understand how to work with limited time, and how to do this best and constructively as possible. Often teams that aren’t at a top competitive level yet arrange bootcamps, but set the limited time they have with each other incorrectly, or rather not to the best potential.”

When Bravado embarked on Project Destiny, it aimed to put South African esports on the map and serve as role models for aspirant players in the country. By those measures, it has been a huge success and Bravado continues to grow and educate. Through the ongoing support of sponsors Alienware and Intel, Bravado continues its mission of creating esporting excellence and opportunity for South Africans.

Learn more at bravadogaming.com or contact Bravado’s players directly via their social media accounts.

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Opera reveals SA browsing habits

Opera, one of the world’s major browser developers, and leader in AI driven digital content delivery and discovery, has released its State of Mobile Web 2019 report, revealing that nine out of ten people in South Africa use their mobile browser every day.

Other Key findings from the report include:

  • Internet users in Africa use their browser to access social media domains such as Facebook, YouTube, Twitter and Instagram, followed by entertainment and search websites
  • Opera News users in Africa spend 50% of in-app time watching videos
  • South Africans pay six times more per gigabyte of mobile data than people in India
  • Opera Mini saved users nearly 100 million USD in mobile data in 2018

The report reveals that the Opera mobile browsers and standalone news app were used by nearly 20 million internet users in Africa and by more than 350 million people globally in the first quarter of 2019. The State of Mobile Web 2019 report also shows that Opera experienced a growth of more than 26 percent of its user base year on year, compared to the first quarter of 2018 in Africa.

“We are thrilled to see that our mobile browsers and news app have grown by 25 million monthly users in the last year, ” said Jørgen Arnesen, Head of Marketing and Distribution at Opera. “The new Opera News app has led this positive growth, as well as the introduction of new features to our mobile browsers like built-in VPN and crypto wallet. The successful partnerships Opera has with major smartphone manufacturers in Africa have also contributed to this massive growth”.

The 2019 edition of the State of the Mobile Web report looked into the use of the Opera Mini browser and the Opera browser for Android, and it shows that mobile browsing is one of the most popular online activities among African internet users. For example, in South Africa, nine out of ten people use their mobile browser every day, an activity they prefer over the use of other applications like YouTube.

The report also revealed that on average, Africans using Opera spend more than 30 minutes browsing online each day. The most browsed category of websites was social media platform domains such as Facebook, YouTube and Instagram, followed by search engines like Google, and entertainment and sport websites.

100 million dollars  saved on mobile data

In the State of the Mobile Web 2019 report, Opera gives detailed insight into the use of the data savings feature in the Opera Mini browser, and compares the average price of mobile data in 20 countries in Africa. The results revealed that the data compression mode in Opera Mini saved users nearly 100 million USD of data in 2018.

In this analysis, Opera also compared the costs of data in some African countries with the cost of mobile data in India and Germany. The outcome of this analysis showed that South Africans pay six times more per gigabyte of mobile data than Indians and almost the same price as Germans for one gigabyte of mobile data.

Rapidly changing  news and video consumption landscape

The report takes a look at the trends of news and video consumption across Africa. This includes analyzing the usage of its standalone Opera News app, which grew from launch to over 20 million users in a period of one year. Categories like breaking news, local news, and entertainment were the favourites among users in the first quarter of the year.

Video content is also becoming more popular among people who use the Opera News app. The report shows that people spend 50 percent of in-app time inOpera News watching videos on Instaclips, the recently added video feature on the news app.

The usage of Instaclips keeps growing since its test launch in December 2018: in Q1-2019, Instaclips registered a total of 122,000 videos uploaded in different languages such as English, Portoguese, French, Arabic and Swahilli.

Expanding beyond browsing to fuel digital transformation

Opera’s commitment to digital transformation in Africa is ongoing. Beyond the development of its mobile browsers and standalone news app, Opera has made major investments on the African continent, expanding its services to other technology areas such as FinTech and digital advertising.

In 2018, Opera announced the launch of OKash, a fintech micro-lending solution that quickly gained traction among mobile internet users in Kenya. Today, OKash ranks among the most downloaded micro lending applications among Kenyans and its user base keeps on growing.

In May 2019,Opera announced the introduction of Opera Ads, a new advertising platform that allows media agencies and publishers to run more targeted marketing campaigns through the Opera platforms.

Available online

The full version of State of Mobile Web 2019 report is available to read online or for download by clicking here.

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