Following the lead of the other South African mobile service providers, both MTN and 8.ta have both offered reimbursements to their BlackBerry subscribers who experienced downtime due to the RIM network failure earlier this week.
Millions of BlackBerry subscribers around the world were left without Internet, BBM and e-mail access on their devices for three days this week. South African mobile network providers, MTN and 8.ta have however announced that they will be offering their BlackBerry customers compensation.
“MTN shares the deep frustration experienced by its Blackberry customers as a result of the recent disruption to Blackberry Internet and/or BlackBerry Enterprise services (BIS/BES). Although the failures were caused by circumstances wholly outside of MTN’s control, and affected Blackberry users across the globe, MTN engaged extensively with RIM regarding the outage in order to reach an appropriate solution as a matter of priority. To make up for the cost of the BIS/BES services and the inconvenience experienced during the three day outage, MTN will pass on the R10 credit to affected Blackberry BIS/BES customers. On behalf of RIM, MTN extends its apologies to all Blackberry users for the interruptions and delays which they have experienced.”” MTN South Africa.
At the same time, 8.ta announced that the affected BlackBerry users on its network will be reimbursed.
‚All Blackberry users on the 8.ta network, affected by the three day outage, will be reimbursed with a R10 refund: 28 free minutes and 28 free SMS,‚ confirmed 8.ta Managing Executive, Amith Maharaj.
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