Digital transformation is something we liken to Y2K, brought about by the IT industry as a way of creating and driving new business opportunities, but it isn’t something new, says HEATH HUXTABLE, Consulting and Integration at Vox.
Digital transformation as a concept is something we liken to the Y2K phenomenon, brought about by the IT industry as a way of creating and driving new business opportunities, but it isn’t actually something new.
The reality is that businesses like ours, that deliver ERP solutions for brands across verticals and market segments, have been digitally transforming businesses for 25 years, we just didn’t call it that.
The ability to build an ideal solution for any organisation size or sector undoubtedly shifts closer to becoming a reality with each technology advancement, but is not fundamentally different to what we were doing historically despite its new name.
It reminds me a bit of the artist formerly known as Prince. His music remained the same, perhaps evolving as styles and melodies changed, but his name changed a few times over the span of his career, and each time, was timed as a means of reinvention over the decades.
A great example of early digital transformation, was the big drive to become a paperless society, community and office. The legacy systems of today, were at the time, the modern ERP systems, that delivered this exact capability. It was, at the time, digital transformation.
Making sure that organisations have best practice systems and processes, to automate and digitise tasks like expense claim approvals, transferring of funds and increasing customer limits, came about with the implementation of ERP. It was / is digital transformation.
We can liken digital transformation to the process of getting the business owner of old, that used to make notes on the back of his cigarette box, and getting him to rather write it onto a system (and potentially automate and digitise some of the functionality).
The digital transformation conundrum is not that businesses aren’t doing it, it is that they are being led to believe it is a completely different business solution. We continue to talk to our customers about streamlining business processes, becoming more efficient and finding ways to delight their customers (or clients). You could say, businesses like ours, have got 25 years experience in digital transformation.
Where digital transformation has the greatest opportunity to transform a sector, is those verticals that have traditionally been non-high tech dependent. We can all cite examples of digitally transformed companies in the consumer services; financial services and insurance sector, but there are a handful in the healthcare, engineering and FMCG sectors, that spring to mind.
We believe that the paradigm shift that we are currently undergoing, will necessitate non-high tech dependent organisations and industry sectors, to critically evaluate their business and prioritise digital transformation as a strategic imperative.
That, or the organisations that lag behind, risk becoming obsolete and replaced by digitally agile, automated and efficient competitors.
The upside, is that many companies are further along the digital transformation journey than they think they are, the next chapters will depend entirely on the partners they choose, the consultancy and business solutions they adopt, to drive progress.
We do not anticipate the narrative about strategic imperatives for businesses across all industries, and of all sizes to change. 2018 will continue to be characterised by digital transformation, but instead of getting caught up in the hype, we see an opportunity to better educate organisations about the systems they have in place, and how technology advancements can drive their businesses into the future.
Legion gets a pro makeover
Lenovo’s latest Legion gaming laptop, the Y530, pulls out all the stops to deliver a sleek looking computer at a lower price point, writes BRYAN TURNER
Gaming laptops have become synonymous with thick bodies, loud fans, and rainbow lights. Lenovo’s latest gaming laptop is here to change that.
The unit we reviewed housed an Intel Core i7-8750H, with an Nvidia GeForce GTX 1060 GPU. It featured dual storage, one bay fitted with a Samsung 256GB NVMe SSD and the other with a 1TB HDD.
The latest addition to the Legion lineup has become far more professional-looking, compared to the previous generation Y520. This trend is becoming more prevalent in the gaming laptop market and appeals to those who want to use a single device for work and play. Instead of sporting flashy colours, Lenovo has opted for an all-black computer body and a monochromatic, white light scheme.
The laptop features an all-metal body with sharp edges and comes in at just under 24mm thick. Lenovo opted to make the Y530’s screen lid a little shorter than the bottom half of the laptop, which allowed for more goodies to be packed in the unit while still keeping it thin. The lid of the laptop features Legion branding that’s subtly engraved in the metal and aligned to the side. It also features a white light in the O of Legion that glows when the computer is in use.
The extra bit of the laptop body facilitates better cooling. Lenovo has upgraded its Legion fan system from the previous generation. For passive cooling, a type of cooling that relies on the body’s build instead of the fans, it handles regular office use without starting up the fans. A gaming laptop with good passive cooling is rare to find and Lenovo has shown that it can be achieved with a good build.
The internal fans start when gaming, as one would expect. They are about as loud as other gaming laptops, but this won’t be a problem for gamers who use headsets.
Click here to read about the screen quality, and how it performs in-game.
Serious about security? Time to talk ISO 20000
By EDWARD CARBUTT, executive director at Marval Africa
The looming Protection of Personal Information (PoPI) Act in South Africa and the introduction of the General Data Protection Regulation (GDPR) in the European Union (EU) have brought information security to the fore for many organisations. This in addition to the ISO 27001 standard that needs to be adhered to in order to assist the protection of information has caused organisations to scramble and ensure their information security measures are in line with regulatory requirements.
However, few businesses know or realise that if they are already ISO 20000 certified and follow Information Technology Infrastructure Library’s (ITIL) best practices they are effectively positioning themselves with other regulatory standards such as ISO 27001. In doing so, organisations are able to decrease the effort and time taken to adhere to the policies of this security standard.
ISO 20000, ITSM and ITIL – Where does ISO 27001 fit in?
ISO 20000 is the international standard for IT service management (ITSM) and reflects a business’s ability to adhere to best practice guidelines contained within the ITIL frameworks.
ISO 20000 is process-based, it tackles many of the same topics as ISO 27001, such as incident management, problem management, change control and risk management. It’s therefore clear that if security forms part of ITSM’s outcomes, it should already be taken care of… So, why aren’t more businesses looking towards ISO 20000 to assist them in becoming ISO 27001 compliant?
The link to information security compliance
Information security management is a process that runs across the ITIL service life cycle interacting with all other processes in the framework. It is one of the key aspects of the ‘warranty of the service’, managed within the Service Level Agreement (SLA). The focus is ensuring that the quality of services produces the desired business value.
So, how are these standards different?
Even though ISO 20000 and ISO 27001 have many similarities and elements in common, there are still many differences. Organisations should take cognisance that ISO 20000 considers risk as one of the building elements of ITSM, but the standard is still service-based. Conversely, ISO 27001 is completely risk management-based and has risk management at its foundation whereas ISO 20000 encompasses much more
Why ISO 20000?
Organisations should ask themselves how they will derive value from ISO 20000. In Short, the ISO 20000 certification gives ITIL ‘teeth’. ITIL is not prescriptive, it is difficult to maintain momentum without adequate governance controls, however – ISO 20000 is. ITIL does not insist on continual service improvement – ISO 20000 does. In addition, ITIL does not insist on evidence to prove quality and progress – ISO 20000 does. ITIL is not being demanded by business – governance controls, auditability & agility are. This certification verifies an organisation’s ability to deliver ITSM within ITIL standards.
Ensuring ISO 20000 compliance provides peace of mind and shortens the journey to achieving other certifications, such as ISO 27001 compliance.