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MS CRM now in SA



Microsoft South Africa has announced the local availability of Dynamics CRM Online, a platform that enables companies to expand their sales and service capabilities.

Together with Microsoft Azure and Office 365, CRM Online is a critical part of Microsoft’s cloud solution stable. These offers provide local companies with sales and customer care capabilities that are seamlessly integrated with leading productivity applications such as Outlook, Yammer, Lync, Skype, SharePoint, Power BI as well as mobile apps and Unified Service Desk.

The availability of CRM Online means Microsoft is differentiating Dynamics CRM from competing products by continuing to offer both on-premise and cloud deployments. This means the choice remains with the customer, who is able to move seamlessly between the two offerings, without experiencing any major disruptions to their work processes.

“As a fast moving technology company, Virtual Mobile Technologies (VMT) selected the full set of Microsoft online services to reduce solution delivery time and gain access to the latest innovations. The tight integration between the various services (CRM Online, Yammer, SharePoint, Office 365 and Exchange Online) greatly contributed to the success of the roll out. The ongoing support from Cape Town-based Microsoft partner, TWO-IT, during implementation and post roll out has been critical in gaining the maximum benefit from the set of Microsoft online services,” says Wilter du Toit, CEO at VMT.

Connecting with customers

By working better together, CRM Online truly helps businesses of all sizes unlock greater value from their Office 365 deployments. In this information era where the speed of doing business is rapidly changing, successful businesses possess the ability to understand and have insight into customer needs across every channel, including online, social and mobile. These firms will be empowered to deliver the best customer care possible, which is an organisation’s ability to support, engage and respond to the needs of its customers.

According to Adnan Theba, Dynamics CRM solutions sales professional at Microsoft SA, Microsoft focused its development efforts on understanding what businesses need to better engage with their customers and how to provide them with the ability to meet their needs from anywhere and on any device.

In addition to enjoying the benefits of these new capabilities across sales and service, customers can be comfortable doing business with Microsoft when it comes to their data,” asserts Theba. “With regard to data security, Microsoft has developed its practices and policies as a result of more than 15 years’ experience in providing security for online data. We proactively monitor to help identify potential unknown threats by predicting malicious behaviour and monitoring for irregular events that may indicate potential threats.

Microsoft Dynamics CRM enables businesses to secure their data and enhance their core case management capabilities by ensuring they can effectively handle customer interactions in a streamlined and more personal way.

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