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Managed services key to growth

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The tide is turning in South Africa. In the International Monetary Fund (IMF)’s new April World Economic Outlook report, the country’s growth forecast has been raised from 0.9 percent to 1.7 percent. This coincides with a plan to attract R1.2 trillion in foreign investment. Local enthusiasm is echoing this: the FNB/BER consumer confidence index rose to a record high in the first quarter of 2018 – even the people are feeling optimistic.

South Africa is both economically resilient and attractive, even as it skirted recession. One would be hard pressed to find a developing economy with so many different positive attributes, from strong financial systems and competitive wages to stable politics and a liberal, business-friendly environment. Add to that SA’s status as a gateway to Africa and it makes for a very strong investment case.

In business, when the bears are out you raise the gates, but if the bulls are running, you double down. This is double down time. As SA’s economic prospects make a dramatic about-turn, businesses should look at reinvesting in growth and to find those resources by becoming more efficient.

“Efficiency is a dangerous word in SA,” said Gavin Meyer, Executive Director of Itec Southern Africa. “To many it translates into lost jobs. Technology is painted with that same brush: we think it’s only about automating workers out of their positions. But that’s not true. The efficiencies brought through managed services unlocks more value that can be reinvested to grow businesses and their workforces.”

Though some technologies are reducing reliance on workers, in most events this is not the case. Instead many of those efficiencies tackle existing bottlenecks in companies. Relieving these lead to growth and more employment.

Today’s business has many technology tools and concerns. It worries about security, wants faster systems, and ponders how it can use data and business intelligence to grow its market share and service its customers. But often the technology it owns is like being a restaurant patron, choosing something from the menu, and then being expected to go cook the meal.

In today’s fast-paced world, companies are increasingly reliant on technology, but have less time and fewer skills to maintain those. Even a simple email or disaster recovery system can become highly unreliable and fiscally draining if not maintained well. But the conundrum is that companies are not in the business of technology: they have other priorities, so they let the technology languish.

Managed business services (MBS) takes care of this. Organisations need to offload some of those technology burdens, creating new opportunities to encourage growth. Enter MBS: this approach lets companies use the technology, manage costs and expect their MBS partner to ensure technology operations remain strong.

MBS is a major potential growth booster in South Africa. It helps businesses modernise so as to remain competitive, it takes away the headache of operational technology so IT teams can focus on new ideas, and it creates vast pools of resources that can be used for reinvestment.

MBS puts the business back in charge. Organisations can set out their expectations and expect results, not wring hands around the execution of operational technology. MBS is a big catalyst for business growth and modernisation. It should be a topic of conversation in every company.

Cars

Cape Town not so calm – if you’re a driver

Cape Town drivers lose on average 162 hours a year to traffic jams, so will need some tech and a few tips to stay calm

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Cape Town drivers lose, on average, 162 hours a year stuck in traffic jams, and the city is ranked 95th out of around 200 cities, across 38 countries surveyed globally, in terms of congestion issues.

That’s according to the latest INRIX 2018 Global Traffic Scorecard, which is an annual analysis of mobility and congestion trends. The study provides a data-rich evaluation of information collected during peak (slowest) travel times, and inter peak (fastest point between morning and afternoon commutes) travel times. Together they provide a holistic account of congestion throughout the day, delivering in-depth insights for vehicle drivers and policy-makers to make better decisions regarding urban travel and traffic health.

Of the further five South African cities surveyed:

  • Pretoria drivers lose, on average, 143 hours a year stuck in traffic jams, ranking as the 64thmost congested city
  • Johannesburg drivers lose an average of 119 hours annually, ranking 61st
  • Durban drivers lose 72 hours, ranking 141st
  • Port Elizabeth drivers lose 71 hours, ranking 75th
  • And Bloemfontein drivers lose 62 hours, ranking 165th

If these hours sound horrific, spare a thought for the poor drivers in Colombia’s capital city of Bogotá who lose, on average, a whopping 272 hours a year stuck in traffic jams!

On average, drivers’ commutes increase by roughly 30% during peak versus inter-peak hours. And the reality is that congestion issues aren’t going away anytime soon. Not here in SA, or anywhere else in the world. So what can we, as drivers, do to make the situation easier to cope with on our daily commute?

Change of mindset

Stressing about the unavoidable, the inevitable, and all the things that are out of our control – like congestion caused by accidents, faulty street lights, or bad weather – is a waste of energy. We should try finding ways of using that time in our cars more productively, to create a less tense, more positive experience. Learning to change our perspective about this challenging time, and associating it with something enjoyable, can drastically alter our reaction to and engagement with it. Rather than expending all our energy on futile anger and frustration, we can channel our focus on things that relax or energise us instead.

Just one more chapter

Being stuck in traffic usually aggravates us because it feels like a huge waste of valuable time. But like a wise man once said, time you enjoy wasting is not wasted time. Listening to a podcast or audiobook can not only be entertaining, but also educational, which is a brilliant use of your time. Ifyou think of your car as a ‘learning lab’, a mobile university of sorts, and your time spent inside as away to exercise your brain and grow intellectually, you may even find yourself wishing for bad traffic so you have an excuse to carry on listening to your podcast or audiobook.

Tame your inner Hulk

Pulling up a playlist of your favourite, feel-good songs can do wonders to combat stress levels. Downbeat music has been proven to have a mellowing effect on drivers. Making a quick switch to downbeat music shows measurable physiological improvements, with drivers calming down much sooner, and making fewer driving mistakes. So the next time you feel your inner Hulk emerging, crank up the volume on your favourite tunes.

The power of ‘caromatherapy’

There are numerous studies on aromas and their impact on human emotion, behaviour, and performance. Researchers have found that peppermint can enhance mental and athletic performance and cognitive functioning, while cinnamon may improve tasks related to attentional processes and visual-motor response speed. A study from Kyoto University in Japan revealed that participants reported significantly lower hostility and depression scores, and felt more relaxed after awalk through a pine forest. It makes sense then, to incorporate some ‘caromatherapy’ into our lives. There are plenty of off-the-shelf car diffusers available, or you could add a few drops of essential oil to DIY felt air fresheners. Citrus scents like orange or lemon can provide a boost of energy, while rosemary can relieve stress and anxiety. Take care not to hang anything that might obstruct your field of vision though, and always make sure to test out essential oils at home first, in case a scent makes you dizzy or overly relaxed, which could affect driving focus.

Contemplate your navel

The mind is a powerful thing, and simply willing yourself to relax might be the most effective method of all. While we don’t recommend meditating while driving due to safety reasons, breathing exercises can help you stay focused and feeling calm. One useful practice is the one-to-one technique – breathing in and out for the same count with the same intensity. Deep, measured breaths facilitate full oxygen exchange, helping to slow down the rate of your heartbeat and stabilise blood pressure, as opposed to shallow breathing, which doesn’t send enough air to the lowest part of your lungs, causing you to feel anxious and short of breath. Just always keep your eyes on the road, and take care to ensure you’re not so busy counting breaths that your concentration is compromised.

Not all those who wander are lost

Some of our best ideas come in those moments where we’re alone with our own thoughts, able to really reflect on the ideas we have without having something immediate that needs our attention. Allow your mind to wander, and do a little brainstorming. Alternatively, use the time to simply day dream. Remember, downtime is not dead time. It is both necessary, and important for your mental health. Use this time as an opportunity to take care of yourself.

In-built vehicle tech

“As we spend more and more time commuting, cars are being designed to accommodate longer periods behind the wheel,” says Kuda Takura, smart mobility specialist at Ford Motor Company of Southern Africa. “Ford uses human-centric design to deliver vehicles that are inviting, accommodating, and intuitive. For example, our SYNCT infotainment system offers nifty, hands-free functions, like allowing drivers to listen to their texts, change music or climate settings, and make phone calls easily with voice control. Our range of driver-assist technologies, like Adaptive Cruise Control, Pre-Collision Assist with Pedestrian Detection and Semi-Auto Active Park Assist, are also designed to take some of the stress off city driving. If our lifestyle means that we might be spending more time in our cars than we do on holiday, then we should make sure we make the most of that time.”

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Vodacom exits Africa biz services

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Vodacom Group has sold Vodacom Business Africa’s operations in Nigeria, Zambia and Cote d’Ivoire to Andile Ngcaba’s Synergy Communications. The two entities are in the process of concluding the acquisitions, which are subject to the approval of the regulatory authorities within these markets.

Vodacom says the transaction supports the Group’s enterprise strategy in Africa, which has been refocused to grow and strengthen its core business. It will no longer directly service global enterprise customers in these three markets but will rather continue to operate as a pan African telecommunications networks provider through local relationships, like the one with Synergy Communications. 

This acquisition represents a significant milestone in Synergy Communication’s quest to be a leading provider of cloud and digitally based services in key markets across sub-Saharan Africa and provides key additional assets in its build out of a regional footprint. Synergy Communications currently has operations in Botswana, Malawi and Mozambique.

Andile Ngcaba, Chairman of Synergy Communications said: “This is an exciting landmark transaction for Synergy Communications, providing us with additional momentum in the delivery of our strategy as a pan-African enterprise digital Services Provider. Synergy Communications will partner with major global cloud providers and deliver platform-based services to both multi-nationals and local enterprises.”

Shameel Joosub, CEO of Vodacom Group, said: “Vodacom has a clear vision for strengthening our position as a leading pan-African business and will work with local service providers like Synergy Communications to grow in these markets. Crucially, Vodacom is not exiting any of the territories related to this transaction and remains focused on continuing to deliver exceptional service to our global and multinational clients in these markets through long-term commercial agreements. 

“To support the sustainable growth of pan African digital economies and building connected societies, Vodacom will, via local service providers, continue to service clients in each market. We seek to leverage the collective strengths of Vodacom and Synergy Communications to meet the changing requirements of clients across each of these markets.”

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