LoveLife, South Africa’s largest national HIV prevention initiative is now offering text-based counselling to South Africa’s youth on Mxit. This is part of LoveLife’s strategy to expand access points and channels of support.
The app went live on 16 June 2013 to commemorate Youth Day and has 97 000 subscribers. In the first ten days more than 5 000 subscribers engaged with counsellors, with almost 20 000 messages being exchanged.
Precious Magogodi, Executive Manager: Call Centre says, ‚”We are always looking for new and innovative ways to connect with young people. Quite soon after launching the call centre, we introduced a ‚’Please call me’ feature to ensure that even when people don’t have airtime they can still access a counsellor. We have also introduced our counselling persona ‚’Mizz B’ who offers support and advice via a column in the Daily Sun, our Facebook page, and our website.‚”
LoveLife noticed a decline in call volumes and on investigation realised that text messaging had become the most common way for young people to communicate. ‚”To remain relevant to our market, we needed to bring in a cost-effective text-based service,‚” says Magogodi. ‚”After evaluating a number of solutions, we selected Mxit’s ‚’Reach Live’ service.
Reach Live is an easy-to-use cloud solution that allows organisations to set up a social exchange to simultaneously interact with a number of people via Mxit. ‚”Mxit was selected for a number of reasons. The technology has a strong track record with a number of other counselling services, such as Angel and Childline. In addition, it made the most economic sense for both our organisation and our users, and lastly, Mxit’s target market is a natural fit with our own,‚” says Magogodi.
Andrew Rudge, Head of Mxit Reach says, ‚”It’s wonderful to see organisations such as LoveLife embrace the power of chat-based counselling. The addition of HIV/Aids to the existing counselling options of Angel and Childline provides our Mxit audience with more ways to get help. While Mxit is primarily a communications and entertainment platform, we are very cognisant of the struggles and challenges our users face. Having organisations such as LoveLife on our platform ensures that we can play a more meaningful role in improving the lives of our users.‚”
LoveLife currently has four counsellors on Mxit but can strengthen this number up to 20 should the demand increase. The counsellors are available between 9am and 9pm on weekdays and from noon until 5pm on weekends.
Dell aims to unlock tech for start-ups
The upcoming Dell Technologies Forum in Johannesburg will show that cost and scale are no longer barriers for a mid-size businesses to adopt enterprise-grade tech
Today’s medium-sized companies enjoy reinvigorated access to business technology. The powerful systems that raised the game of enterprises are now also open to smaller, agile, start-up and niche businesses.
“When you look at medium and start-up businesses, those companies have very similar needs to a large company, but not necessarily the internal resources to always pull it off,” said Sabine Dedering, Regional Sales Director at Dell Technologies South Africa. “Dell Technologies worldwide has a lot of focus on the medium business. This includes South Africa, where we established a dedicated medium business team about a year ago.”
Medium-sized businesses – internationally defined as those typically between 100 and 1,000 IT users – do not necessarily have smaller IT footprints than their enterprise peers. Some manage large and complicated accounts or service enormous user-bases among their customers. In the big picture, they deal with the same complex market demands that the large players do, but until recently often had to make do with much less in access to technology due to constrained resources such as limited IT teams and budgets.
This balance shifted dramatically with the advent of cloud, scalable services and hyper-converged infrastructure. Yet despite the doors opening, the traditional gatekeepers – other vendors and their partners – still habitually focus on enterprise players. It undermines the new possibilities technology can offer to medium businesses, a world that often marchesto the beat of its own drums.
“These are not small customers,” said Dedering. “Sometimes they are market leaders in a specific niche. But they don’t have thousands of people. You get your traditional companies that may have a few hundred employees. They provide a certain service on a regional basis or in a niche market and might never grow much beyond that because that’s what they do really well.”
Everyday everyone faces the same thing: Challenges. With support from Dell Technologies, those Medium business and start-up customers can prevent work disruptions, streamline operations, and increase productivity, using scalable, fast technology optimised for the way their business works.
Ambitions to use modern enterprise-grade technologies can be purely functional, such as hunting for efficiencies and streamlining processes. But they can also include the adoption of emerging technologies such as machine learning, mobile workforces, predictive analytics, real-time data, Internet of Things (IoT), automation and active business continuity. These capabilities are available because their services are able to fit the mould of the business, instead of traditional monolithic technology systems that dictate cost and availability.
Accessing tech’s best
But just because the technology is more accessible doesn’t make its adoption seamless. That still requires a business-first view and as such a reliable partner. As mentioned earlier, too many vendor ecosystems obsess over large enterprises. But Dell Technologies has seen the demand from medium businesses and is actively meeting them on their terms.
This can be put to the test: there will be a stand dedicated to medium businesses at the upcoming Dell Technologies Forum in Johannesburg. Visitors will be able to meet Sabine Dedering and her team:
“First and foremost, we will have a chat and understand their business requirements. Then we will connect them with the experts at the Forum and showcase the different technologies available that could be relevant to them. For us, the main focus will be to understand our medium business customers, understand their business and how our expertise can help transform their business. We explore what types of services we can wrap around their requirements to make it easier for them to leverage technology the way other bigger companies may be.”
Finance is part of this conversation: Dell Technologies is pioneering a number of finance models that are very flexible and customised around customers’ cash flow.
Medium-sized businesses don’t need different technologies than what enterprises use. Nor are they excluded anymore: the barriers of costs, complexity and scale have collapsedto open the market, aligning to the limited resources that medium-sized companies have to manage. Every business has its own unique requirements.
* Dedering and her team will be at the Medium Business stand, hosted at the Dell Technologies Forum on 27 June, at the Sandton Convention Centre. Attendance is free but attendees must register beforehand at https://www.delltechnologies.com/en-za/events/forum2019/Johannesburg/index.htm.
3D printed room-service? Visit the hotel of tomorrow
To mark its 100th birthday, Hilton predicts the trends that will change travel and hospitality in the next 100 years.
Intergalactic getaways, fast-food nutrient pills, 2-3 hour working days and adaptable, personalised rooms that can transport guests everywhere from jungles to mountain ranges. These are some of the predictions for the next 100 years that the Hilton hotel group has put together in celebration of its 100th anniversary.
In a report supported by expert insight from the fields of sustainability, innovation, design, human relations and nutrition, findings reveal the impact of the growing sophistication of technology and climate change on the hotel industry in the future.
Key predictions for the hotel of the future include:
Personalisation is King
- Technology will allow every space, fitting and furnishing to continuously update to respond to an individual’s real-time needs – the Lobby will conjure up anything from a tranquil spa to a buzzy bar, giving every guest the perfect, personal welcome
- From temperature and lighting, to entertainment and beyond, microchips under the skin will enable us to wirelessly control the setting around us based on what we need, whenever we need it
The Human Touch
- In a world filled with Artificial Intelligence, human contact and the personal touch will be more critical and sought after than ever
- Technology will free up time for hotel staff to focus on what matters most: helping guests to connect with one another and building memorable moments
‘Sustainable Everything’ – The Role of Responsibility
- Only businesses that are inherently responsible will survive the next century
- Sustainability will be baked into everything about a hotel’s design – from weather-proofed domes, to buildings made from ocean-dredged plastic
- Hotels will act as the Town Hall of any community, managing local resources and contributing to the areas they serve with community-tended insect farms and vertical hydroponic crop gardens
Menu Surprises and Personalisation
- Our diets will include more plant-based recipes and some surprising sources of protein – Beetle Bolognese, Plankton Pies and Seaweed Green Velvet Cake will be menu staples!
- Decadent 3D-printed dinners and room service will provide unrivalled plate personalisation
- Chefs will be provided with biometric data for each guest, automatically creating meals based on preferences and nutritional requirements
Futuristic Fitness and Digital Detoxes
- Outswim a virtual sea turtle in the pool, or challenge yourself to climb the digital face of Mount Everest, your exercise routine will be as unique as you are. What’s more, exercise energy generated from workouts will be used to power the hotel, providing a zero-impact, circular system. Guests could even earn rewards based on reaching workout targets
- Pick up where you left off with trackable workouts and holographic personal trainers
- Offline will be the new luxury as we seek to find moments of tech-free time
“Since its inception in 1919, Hilton has pioneered the hospitality industry, introducing first-to-market concepts such as air-conditioning and in-room televisions. Last year, Hilton also became the first hospitality company to set science-based targets to reduce its environmental impact,” said Simon Vincent, EVP & President, EMEA, Hilton. “We enter our second century with the same commitment to innovation, harnessing the power of our people and technology to respond to guest demands. Our research paints an exciting future for the hospitality industry, highlighting the growing importance of human interaction in an increasingly tech-centric world.”
Futurologist Gerd Leonhard said: “In 2119 we will still be searching for unique experiences, but they will be more personalised than ever. As technology shapes our lives we will seek out moments of offline connection with others, including hotel team members who will help us truly get what we need from our stays. 100 years from now hotels will have to create opportunities to converse, collaborate and connect, delivering moments that matter, individually, to each and every guest.”