Following the recent data breach in South Africa, HEINO GEVERS, Customer Experience Director at Mimecast, has outlined three tips for creating an effective cybercrime training initiative essential for companies.
Recent statistics released by Vanson Bourne and Mimecast show that less than half of South African companies are completely confident with the staff training they currently have in place to counter email cyber-attacks. As many as 46% only have some confidence and 6% have very little confidence. This is alarming, given that email phishing or spear fishing is responsible for more than 90% of all breaches.
While it’s essential for companies to invest in security technology to mitigate incursions and limit the damage of successful attacks, it only takes a single compromised email for a cybercriminal to breach an organisation’s perimeter. To ensure that money invested in email-security isn’t going to waste, companies will have to implement an effective awareness and training programme for staff.
Here are a few tips to consider when implementing this programme:
- Recognise the importance of leadership
Select leaders across the entire organisation to champion the importance of cybersecurity. The champion should have the trust and the ear of the executive team and must be able to secure the necessary financial and human resources.
A project leader or manager handles the strategic and tactical work of a team charged with developing and executing cybersecurity communications and training. Build out the team with employees from different departments and at different organisational levels to ensure a diversity of insights during the planning process. This also shows employees that this is truly an all-organisation endeavour.
It’s especially important to have someone from training and learning/human resources and public relations on the team since they are your internal experts on teaching and communicating.
Year-round communication is vital, so the message doesn’t lose its effectiveness. According to the Vanson Bourne and Mimecast research, only 21% of responding organisations in South Africa offer cybersecurity training monthly or more regularly, and more than a third only train employees annually or less frequently than that. It’s up to the champion to keep cybersecurity top of mind, with continuous training, throughout the year.
- Assess your capabilities and understand your risk
A complete audit of your cybersecurity is the best way to understand the kinds of threats your organisation faces and will give you a clear sense of vulnerability. Your IT team may be able to perform these tasks, but it’s crucial that you work with an outside vendor that specialises in email cybersecurity, or cybercrime prevention in general.
It’s important for all staff to be familiar with different forms of cybercrime and to understand how they work. This includes techniques such as ransomware like the infamous WannaCry, whaling and email wire transfer fraud. You need to know what to look for and how to prevent such targeted attacks.
- Focus on the priorities first
It’s important that you develop awareness and training programmes that address known and/or anticipated threats first. That way you can successfully protect your organisation’s network, without putting a large drain on resources. At the same time, you don’t want to create an environment of fear and anxiety, where users think cybersecurity is too big to handle and are scared away from best practices.
A successful cybersecurity campaign can do wonders for your organisation, potentially saving you from disaster. Smart security technology is still your number one priority, but ultimately, your organisation is as vulnerable as your most unassuming end user.
Where is the pickup truck emoji?
With billions of emoji sent daily and nearly every mode of transportation including cars, scooters, boats, spaceships and ski lifts among the 3,000 approved icons available to emoji users, truck fans noticed a glaring omission: There is no pickup truck. Ford decided it was time to do something about this and is celebrating World Emoji Day with the debut of the pickup truck emoji.
“When customers started demanding a truck emoji, our drive for continuous innovation meant we knew we had to help make it happen,” said Todd Eckert, Ford truck group marketing manager. “Given F-Series’ status as America’s best-selling truck for 42 consecutive years, there’s no one better than Ford to help bring an all-new pickup truck emoji to hard-working texters around the globe.”
The Ford Ranger is one of the top three best-selling vehicles in South Africa having sold 12 784 units in the country in the first half of 2019.
In 2018, Ford submitted a proposal to the Unicode Consortium – the organization that reviews and approves proposals for new emoji – to add a truck to emoji keyboards everywhere. Now, the pickup truck emoji has been short-listed as a candidate for inclusion in a future version of Unicode.
The concept emoji’s capable styling has been tuned to meet current trends. “Our team spent a lot of time digging through message boards, texting influencers and watching social media feeds to really understand our customers’ needs,” said Eric Grenier, Ford social media manager. “People want a truck emoji that’s fresh, stylish, carries their ideas, and ‘tows’ the line on what a truck means. The end result is a modern icon that should give all truck fans a smiley face emoji.”
If the pickup truck emoji is approved in early 2020, the design will be customized for all mobile platforms to meet the needs of customers – from skilled tradespeople to active families and emoji lovers alike.
How Africa tech meets Africa demands
By MVELASE PEPPETTA, freelance writer
From Facebook to Google, the world’s largest tech companies are increasingly looking to Africa and other developing economies as key markets where to ensure the continued growth of their businesses. Policy makers in African governments are also making sure their economies are preparing for a tech-focused future.
For instance, in South Africa the government has indicated its goal of ensuring its economy is geared to answering the needs of the “fourth industrial revolution” and Malawi’s Reserve Bank announced a policy to have all local businesses offer at least one method of digital payment. But while much can still be untapped from the African tech ecosystem it is a very active scene. According to the 2018 venture investment report by WeeTracker, African startups raised a record US$725.6 million across 458 deals in 2018.
Imagining what is on the way is on the way is certainly exciting, it is also just as important that we keep an eye out for what already is out there in terms of African tech developed to provide solutions for uniquely African demands.
A South African service, Abalobi Marketplace is a particularly unique service in that it is designed to ensure that small-scale fishers are supported within the fishing industry. The app which currently services 140 restaurants allows chefs to source fish directly from small-scale fisher who load what they have caught onto the app. Chefs can also place requests on the app for a particular catch. Launched in 2017 by Abalobi, a non-profit working to empower small-scale fishers, the app services restaurants primarily in the Cape Town region but has already started working with restaurants in Johannesburg. For chefs, it provides them with the ability to source far fresher fish than can traditionally be provided. But for the 200 odd fishing families who use the app, tackling decades of entrenched inequality in the South African fishing supply-chain, the app allows them to receive fair price for their catch.
Similar to Abalobi, while its most commonly referred to as a “Uber for domestic cleaners” SweepSouth is another service that also touts itself as looking to tackle decades of inequality in South Africa. At its most basic, SweepSouth is a service that allows people looking for domestic workers, whether for home or office, to book them using a mobile app. However, according to SweepSouth’s founder Aisha Pandor the service is also committed to the women finding work opportunities through the app. In that regard, SweepSouth not only provides them with benefits like accidental death and disability cover at no cost to the domestic worker but at a far more basic level, also pays domestic workers who find work through the app at a far higher rate than South Africa’s legislated minimum wage. While currently operating in South Africa only, SweepSouth has mentioned plans to scale their services into the rest of the continent.
Using the internet and cell phone technology to answer the needs of immigrants working in South Africa, Mama Money looks to undercut traditional financial services by allowing its users to send money across borders at far lower rates. Described as Africa’s first completely cashless money transfer system, when answering why they launched the business, Mama Money’s founders Raphael Grojnowski and Mathieu Coquillon have said, “We wanted to get into business to help others and we knew that there were millions of migrant workers in South Africa who send money home to their families, but battle with the transfer fees. We thought this presented a perfect opportunity to disrupt and help people get more money home.”
Established in 2011, Quicket has transformed how event organisers and ticket buyers engage with a range of events – from concerts and sports to yoga and fashion shows. Unlike traditional ticketing companies, Quicket allows organisers to create an event and start selling tickets without needing a website and imposing onerous contracts, or big fees. The company’s offerings have resulted in seven years’ of exponential growth with James Tagg, Quicket co-founder explaining that today the platform has widespread adoption from some of the continent’s largest festivals through to micro gatherings, and everything in between, including fundraising drives and school related events and funds collections.. What sets Quicket apart from its competitors is that it gives event organisers complete control, whether they are planning to host 10 or 10 000 people.