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How Smart Design can solve e-waste challenge

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There are no easy solutions to the many enmeshed challenges of e-waste, but by designing for reuse, repair, refurbishing and recycling, we can make real progress, writes ED BOYD Senior VP, Experience Design Group, Dell.

Global concern about the mountains of e-waste generated every year has been rising for quite some time – and with good reason: In 2014, the United Nations estimated that humans produced 41.8 million metric tons of electronic waste – and even though IT products made up just 7 percent of that waste, that still represents almost 2.9 million metric tons of waste or 2.9 billion kilograms our industry generated in a single year.

Understand end-of-life

For all the concern about user experience in design, there is one aspect of product design that gets ignored entirely too often by others – one that has major impacts on the business, the environment, and people around the world: end-of-life design.

Designing for a second life requires a deep understanding of the downstream processes for handling electronics. One way to enable this is to open up dialogue between designers and recyclers. These experiences and conversations with recyclers get the designers thinking about beautiful products that are also optimised for repair, refurbishment, and recycling.

Big and small changes can make refurbishing and recycling significantly easier. For instance, on a recent field trip our engineers learned that having laptop cases open from the top instead of the bottom greatly extends the time it takes to dismantle. Using snap fits vs. glues and adhesives help minimize processing time. And designing instruction manuals with icons, pictures, and videos rather than text allows recyclers to work and repair at the same time instead of pausing to read detailed instructions.

Think Modular

Modular thinking is another way to address e-waste.  One example that we’ve employed with our commercial notebooks is creating a single access door for all major components, which makes it easier for users to repair by themselves versus requiring a user guide and trained technician.

Your trash is our treasure

Turns out “trash” can be a workable and cost effective material for designers. We’re seeing it in the growth of the circular economy, with innovative uses of waste products being turned into the building blocks of exciting projects and products. Adidas, for example, just made a slick shoe out of ocean plastic – a material we’re exploring for use in our packaging.

This idea of turning trash into treasure holds true for electronics design as well. Some of us in the industry are using recycled plastics for our products. At Dell, we are turning the plastic from e-waste into new parts for OptiPlex all-in-ones, desktops and monitors. We are also using other industries’ excess carbon fiber in select Latitude, and Alienware laptops.

Critical to all of this is strong recycling infrastructure.  If Dell did not have recycling operations in 83 countries and territories, “closing the loop” would become more challenging.

We owe it to our customers, our communities and our planet to continue pushing the boundaries of what’s possible with design. It’s not always just about the beauty on the outside, but the hidden beauty: the resources we leave out, what we recycle, and how we extend the workable life for the next person to enjoy.

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Legion gets a pro makeover

Lenovo’s latest Legion gaming laptop, the Y530, pulls out all the stops to deliver a sleek looking computer at a lower price point, writes BRYAN TURNER

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Gaming laptops have become synonymous with thick bodies, loud fans, and rainbow lights. Lenovo’s latest gaming laptop is here to change that.

The unit we reviewed housed an Intel Core i7-8750H, with an Nvidia GeForce GTX 1060 GPU. It featured dual storage, one bay fitted with a Samsung 256GB NVMe SSD and the other with a 1TB HDD.

The latest addition to the Legion lineup has become far more professional-looking, compared to the previous generation Y520. This trend is becoming more prevalent in the gaming laptop market and appeals to those who want to use a single device for work and play. Instead of sporting flashy colours, Lenovo has opted for an all-black computer body and a monochromatic, white light scheme. 

The laptop features an all-metal body with sharp edges and comes in at just under 24mm thick. Lenovo opted to make the Y530’s screen lid a little shorter than the bottom half of the laptop, which allowed for more goodies to be packed in the unit while still keeping it thin. The lid of the laptop features Legion branding that’s subtly engraved in the metal and aligned to the side. It also features a white light in the O of Legion that glows when the computer is in use.

The extra bit of the laptop body facilitates better cooling. Lenovo has upgraded its Legion fan system from the previous generation. For passive cooling, a type of cooling that relies on the body’s build instead of the fans, it handles regular office use without starting up the fans. A gaming laptop with good passive cooling is rare to find and Lenovo has shown that it can be achieved with a good build.

The internal fans start when gaming, as one would expect. They are about as loud as other gaming laptops, but this won’t be a problem for gamers who use headsets.

Click here to read about the screen quality, and how it performs in-game.

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Serious about security? Time to talk ISO 20000

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By EDWARD CARBUTT, executive director at Marval Africa

The looming Protection of Personal Information (PoPI) Act in South Africa and the introduction of the General Data Protection Regulation (GDPR) in the European Union (EU) have brought information security to the fore for many organisations. This in addition to the ISO 27001 standard that needs to be adhered to in order to assist the protection of information has caused organisations to scramble and ensure their information security measures are in line with regulatory requirements.

However, few businesses know or realise that if they are already ISO 20000 certified and follow Information Technology Infrastructure Library’s (ITIL) best practices they are effectively positioning themselves with other regulatory standards such as ISO 27001. In doing so, organisations are able to decrease the effort and time taken to adhere to the policies of this security standard.

ISO 20000, ITSM and ITIL – Where does ISO 27001 fit in?

ISO 20000 is the international standard for IT service management (ITSM) and reflects a business’s ability to adhere to best practice guidelines contained within the ITIL frameworks. 

ISO 20000 is process-based, it tackles many of the same topics as ISO 27001, such as incident management, problem management, change control and risk management. It’s therefore clear that if security forms part of ITSM’s outcomes, it should already be taken care of… So, why aren’t more businesses looking towards ISO 20000 to assist them in becoming ISO 27001 compliant?

The link to information security compliance

Information security management is a process that runs across the ITIL service life cycle interacting with all other processes in the framework. It is one of the key aspects of the ‘warranty of the service’, managed within the Service Level Agreement (SLA). The focus is ensuring that the quality of services produces the desired business value.

So, how are these standards different?

Even though ISO 20000 and ISO 27001 have many similarities and elements in common, there are still many differences. Organisations should take cognisance that ISO 20000 considers risk as one of the building elements of ITSM, but the standard is still service-based. Conversely, ISO 27001 is completely risk management-based and has risk management at its foundation whereas ISO 20000 encompasses much more

Why ISO 20000?

Organisations should ask themselves how they will derive value from ISO 20000. In Short, the ISO 20000 certification gives ITIL ‘teeth’. ITIL is not prescriptive, it is difficult to maintain momentum without adequate governance controls, however – ISO 20000 is.  ITIL does not insist on continual service improvement – ISO 20000 does. In addition, ITIL does not insist on evidence to prove quality and progress – ISO 20000 does.  ITIL is not being demanded by business – governance controls, auditability & agility are. This certification verifies an organisation’s ability to deliver ITSM within ITIL standards.

Ensuring ISO 20000 compliance provides peace of mind and shortens the journey to achieving other certifications, such as ISO 27001 compliance.

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