This suggests that being formally banked may not be enough of an incentive for consumers to move away from cash. Accelerating the pace of migration from cash to digital and card payments must be a priority for catalysing economic growth.
As long as people are trapped in a cash economy, they are locked out of many economic opportunities in the financial mainstream. These consumers represent some of South Africa’s most financially vulnerable people, and yet they are disproportionately exposed to the risks and costs of cash, including high transaction fees, the risk of theft, and the inconvenience of transporting and handling physical money.
Addressing this challenge will take a concerted effort from payments companies, telcos, merchants, banks, governments, regulators, fintech companies and other stakeholders. Over the past few years, we have seen a range of compelling digital payments solutions coming to market – including simple mobile payments – yet many of those initiatives lack the scale to make a real difference.
More cashless payments for the informal sector
We believe the really exciting opportunity lies at the intersection between the informal small and micro-businesses that form the backbone of our economy and the tech-savvy youth. The small business and informal sector accounts for turnover of around R75 billion annually in South Africa alone, which we cannot ignore if the goal is to increase the number of cashless transactions.
Consumers, particularly those who have grown up with mobile phones, are eager to pay using digital channels. In South Africa, 73 percent of banked consumers are ready to pay with their mobile phones, according to the Mastercard Impact of Innovation study. Yet many of the places where people live and work – the spaza store, the hair salon on the corner, the neighbourhood tavern – are not enabled for acceptance of mobile and card payments.
Mastercard research shows that around 90 percent of South Africa’s informal enterprises run as cash-only businesses, even though 51 percent report they have encountered strong customer interest in paying by card. The few that have introduced card and digital payments have reaped the rewards. Merchants that introduced card acceptance reported an average increase in turnover of 50 percent, and those that introduced mobile payment acceptance via Quick Response (QR) codes saw their revenues climb by 10 percent.
Overcoming barriers to adoption
What then are the barriers to adoption of these solutions? Even though many informal enterprises see the ability to accept card payments as a step to increasing revenue, lack of access to formal banking tools and understanding of available payment options limits their opportunity for growth. These businesses also cite the perceived cost of accepting mobile and digital payments as barriers to acceptance, with many unaware of low-cost alternatives to traditional point of sale solutions.
To change this picture, payments companies should help merchants take advantage of high mobile penetration rates by offering them simple solutions to accept mobile-friendly card and digital payments.
Mastercard offers simple solutions designed to help small businesses and entrepreneurs accept digital payments through technologies like Masterpass and in partnership with innovators like iKhokha and Spazapp. Such solutions remove cost and complexity barriers from payments acceptance, including high monthly rentals and transaction costs, and the need for dedicated card payment terminals. All any merchant needs to accept and process payments is a low-cost terminal or an Android or iOS device.
We have also identified the need to educate consumers and merchants about the true cost and danger of cash to join the dots between small merchants and customers who are eager to pay using their mobile devices or cards. However, no single player, sector or government can solve these challenges on its own.
A key element of our strategy is to work closely with fintech innovators and financial services companies to introduce affordable payment and financial inclusion solutions for merchants and consumers that can solve their everyday challenges. We must build bridges between all major mobile and digital payments services in the market to deliver the seamless, on-demand experience consumers expect at every payment point. It is only through collaboration that we can deliver scalable, secure, interoperable and convenient payment systems that will bring us closer to a cashless world.
Bridging the divide between South Africa’s cash-based economy and the digital future will demand a combination of local know-how with global scale, insights and best practices. We have a rare and urgent opportunity to use today’s mobile technology to leapfrog old payment practices, in much the same way as the continent leapfrogged fixed-line infrastructure and went straight to mobile.
How to predict the future
Forecasting the future is about people, not technology, ARTHUR GOLDSTUCK discovers on a visit to the HP Innovation Lab in Barcelona
When HP chief technology officer Shane Wall talks about the world three decades from now, the trends to steers clear of technology. That’s startling, given that he is also global head of HP Labs, the advanced research group within the world’s leading PC and printer manufacturer.
The Labs play host to numerous futuristic technologies, from 3D printing to virtual reality, so one would expect its vision of the future to be all about the gadget. Instead, it’s all about the people who will use the gadgets of the future.
“When we think long term, we try to look 15-20, even 30 years into the future,” he said during the HP Innovation Summit at the HP Innovation Lab outside Barcelona, Spain, last week. “The way we do it is that we don’t start with technology. In HP Labs we invent all manner of incredible things in basic areas like biology, physics, and 3D printing. Those give us an idea, but we’re careful not to extrapolate those into the future, because by extrapolating you miss disruption.
“Instead, we look at people. We’ve done this for a number of years, looking every year at what’s accelerating, what’s gone slower, what’s new. We call these megatrends, that look at humanity rather than technology.
“In 2019 we stood back and took a different look at humanity. Everyone does market segmentation, analysing who the customer is and how they buy things. Instead, we looked at economic segmentation, we looked at where the money is moving in the next 30 years. We conducted numerous interviews with economists.”
The key megatrends identified by HP for the next three decades revolve around rapid urbanisation, changing demographics, hyper-globalisation, and accelerated innovation.
“We’re changing where we live,” said Wall. “People are moving out of rural areas and densifying cities. Cities themselves are getting bigger. In 1991, there were 10 megacities – defined as urban areas with 10-million people or more. By 2013, there were 41, by 2030, there will be over 60. Those cities are changing the very nature of everything we do, from the nature of work to the manner of how we do product development.”
The challenge of how to get goods into cities and waste out of them, he said, will result in a much greater focus on sustainability and energy management.
“That is going to change our go-to-market approach. Currently, we focus on countries as markets. Now we are seeing how important cities are becoming. In Nigeria, you may care about all of humanity, but for sales, you care about Lagos. In China, by 2035 any tier 3 city’s gross domestic product will pass that of the entire country of Sweden.”
The very nature of the population is changing, said Wall. The impact of the post-Word War 2 population boom, resulting in the American concept of “baby boomers”, has now evolved into the “silver spenders”, who are living longer thanks to healthcare advances. They expect technology to address solutions to their toughest problems.
“On the other end of the spectrum, we are seeing a whole new generation, Gen Z, a generation like we’ve never seen, very focused on experiences and values, less focused on purchasing. They are also driving a change in our behaviour as businesses in terms of go-to-market. Understanding them deeply shapes the very nature of the enterprise.”
Wall points out that, because we live in a world that is hyper-connected, we expect things to move at speed of light, while at the same time we expect it to be local. This has given rise to the concept of “glocalisation”.
“It is the expectation that things be both global and local, thanks to connectivity and mobile phones. Startups in emerging markets growing at 20% a year. It will be not only ideas that will move at this speed, but in the near future physical goods will also move at that speed.”
Finally, technology must, by its very nature, play a key role.
“Tech itself is moving faster; it’s not just a perception. It started with Moore’s Law and the doubling of capacity on a transistor every two years. That happened at a systems level, and eventually, it brought artificial intelligence and machine learning into being. The algorithms were invented 10-20-30 years ago, but because of scale we have seen that only now are they becoming usable.”
What does this mean for consumers and businesses? On the one hand, it represents massive opportunity. On the other, even greater challenges.
“Over the next 30 years we will see incredible economic expansion, where the number of haves with the ability to spend on products we sell is going to grow at an incredible rate. The number of have-nots will shrink. But in order to meet that economic growth, we will see a 16% shortage in skilled labour, which means we must drive higher levels of automation to reach that growth.”
A big question is: What can prevent it from happening? The answer is highly relevant to South Africa.
“The challenges lie in basic infrastructure, like roads, buildings, and airports, but one thing at the root of it all is energy. When we look into the future, energy will become the critical piece: how well, how fast, we can build it out to meet those needs. In many economies, it is not being built out in a sustainable way. We need to change the equation.”
One of the solutions lies in 3D printing.
“Products can be designed digitally anywhere, and you can transmit the design on a digital supply chain, perhaps using blockchain and security tech, to cities where they are printed or manufactured on demand using 3D printers. That’s digital manufacturing and it’s already happening in some places today.
“Imagine you go to Amazon, you find a product, you edit it, personalise it, make it yours, and at the push of a button it is printed at a local manufacturing facility and shows up at your door two days later. It’s estimated that we can save 25% of our energy using digital instead of traditional manufacturing. Manufacturing itself takes one-third of energy use the in the world, so it will have a big impact on the world of the future.”
Arthur Goldstuck is founder of World Wide Worx and editor-in-chief of Gadget.co.za. Follow him on Twitter and Instagram on @art2gee
Google launches open-source cloud for enterprises
Vendor lock-in is a thing of the past for Google Cloud users, writes BRYAN TURNER.
A new way for enterprises to use cloud, that prevents lock-in, has been unveiled by Google at its Cloud Next event in San Francisco.
“Cloud Next is held in San Francisco, London, and Tokyo to cater for the various markets,” said Mich Atagana, head of communications for Google Africa. “The event aims to bring together cloud developers to showcase the latest cloud. You can think of it as the Google IO event for executives.”
At a round table, a team of Googlers broke it down for those of us who aren’t cloud developers.
“There’s a lot of technicality in this event, and a lot of the magic could be lost on those who aren’t developers,” said Atagana. “That’s why we’ve assembled our Cloud team to demystify the technicality.”
Shai Morgan, head of Google Cloud Sub Saharan Africa, said: “Cloud Next started four years ago. The first one hosted 3600 attendees, while this year we hosted about 30,000. This shows the way Google moves across the industry and how we address businesses. We’ve seen large growth in our partner ecosystem. It used to be very niche players, and now it’s big players like Accenture and Deloitte using Google Cloud.”
Daniel Acton, regional tech lead for Cloud at Google, said: “We had a new CEO come in [for Google Cloud] and he said it’s all fair and well to talk about the benefits of the cloud, but it’s not always attainable for business.”
This is where Google comes in. It launched new products to assist businesses in customising the cloud, the transition to cloud platforms, and how much must remain on-premise.
First up is Anthos, a management system for hybrid environments.
Acton said: “Anthos addresses the journey to the cloud. Businesses know that this journey doesn’t happen at the snap of the fingers. Executives have to make carefully calculated decisions on how to get there. There’s also lots of friction to get to the cloud, with a big factor being cloud vendor lock-in.”
“One way to move a business to the cloud is through a ‘lift and shift’, which is simply moving all the components of the business off-premise and on the cloud. This isn’t always what a business needs. Anthos deals with “infrastructure modernisation”, which is how we go from what we got to what we need. That’s because not everything should be in the cloud.
“We give businesses that option for hybrid infrastructure. Anthos exists to help customers on their journey to the cloud. We realise this is a multi-cloud environment and provide our customers on-premise, a bridge, and computation on the cloud, for example.”
Morgan expanded on this and said: “It’s a bridge to the cloud and a very well managed bridge at that. For an enterprise customer, it’s complicated to move assets, manage skillsets, all while thinking about lock-in to a cloud vendor. Open source in an enterprise environment prevents lock-in. We work very closely with existing vendors, walking with them in their cloud journey but they can leave at any time.
“Anthos can run on Amazon Web Services (AWS) and Microsoft Azure. That’s the beauty of Open Source, no lock-in. Containerising is a method that’s popular in the cloud developer environment but moving these containers across these environments is not trivial currently. Anthos allows this to happen.”
This brings the second major feature: serverless computing.
Containers and serverless computing go hand-in-hand. Acton explained that containers are like pre-setup computers, where a developer doesn’t have to spend time setting up a virtual environment and can focus on writing code, which ultimately delivers business value. He compared the proliferation of containers to Java, with the “write once, run anyway” phrase.
Serverless computing is split into many levels. At a low level, the Google App Engine allows developers to write code, and it takes care of hosting and handling the load. This is similar to the AWS Lambda service.
The enterprise nature of Google Cloud is not exclusive to large enterprises.
“We address very small businesses as we treat our consumers,” said Morgan “They most likely use Gmail, Drive, Docs, and Calendar because those products are free and very easy to handle. Setting up an enterprise cloud environment is quite complicated.
“If one invests enough time and energy, one can start a business that adds value and has its computing backed by Google Cloud.”