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Energy sector wrestles with youth

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As the older generation of trained energy specialists approach retirement age, firms must look at attracting younger replacements. But, says MARTIN RICHARDS, Senior Director for Energy Industry Solutions, OpenText, that is not so easy with more enticing companies looking for the same talent.

The ‘Great Crew Change’ taking place in today’s energy sector creates numerous challenges. As an older generation of highly trained specialists approaches retirement age en masse, energy firms must attract and train large numbers of talented young replacements. That’s not easy when ‘hotter’ companies such as Facebook, Google and Uber want to recruit the same talent.

Forty years ago, running a nuclear power plant or exploring for oil and gas offered high-tech career appeal to many young engineers and PhDs. Today’s bright new graduates, though, have other cutting-edge options. So what’s an energy company to do when it faces the loss of many decades’ worth of knowledge and experience all at once?

One solution – digitalization – might not seem obvious at first. But by updating and digitalizing how they manage, store and share information, energy companies can preserve the knowledge of soon-to-be retirees and improve their ability to recruit a new generation of skilled employees. At the same time, such transformation can also help those organizations become more efficient, effective and ready for future change.

New ideas about data

While every business in the energy industry is unique, many have long relied on old-fashioned, paper-based documentation. In quite a few companies, this information is also distributed across various silos, with different teams or departments jealously guarding ‘their’ information from other groups. Such attitudes, however, are alien to today’s up-and-coming generation of professionals.

One story I heard recently clearly illustrates this divide: A senior engineer in his 50s recounted discussing a technical problem with a much younger co-worker, whose response was to promptly go to WhatsApp to ask former classmates for help. Within minutes, one of his friends had come back with an answer to the problem.

This is a far cry from how many energy companies are used to managing information. Up until recently, for instance, many firms employed teams of document controllers who were in charge of managing requests for records. If you needed a printed report or maintenance guide, you would turn over a written request to one of these controllers, who would then disappear into a maze of filing cabinets to retrieve the document.

That’s hardly an efficient system for a mobile, digital age, is it? So bringing in a new generation of employees who grew up with iPads, smartphones, tablets and WiFi will require companies to adopt new ways of working as well.

Preserving knowledge digitally

As they move into new digital working practices, energy firms must also work to preserve the knowledge of older employees approaching retirement. This means digitalizing large volumes of information from a wide array of sources – paper reports, books, memos, handwritten notes and more – and then bringing order to that information so it can be more easily searched, shared and kept up to date.

Technology can help with much of this. For example, advanced scanning devices and character recognition software can quickly and efficiently transform printed materials into digital data. Sometimes, though, hands-on human help is also needed.

Consider one company OpenText worked with that had acquired an oil platform from a large energy firm selling off aging assets. Before taking over, the company received all of the documentation it needed to operate the platform… in the form of 16 pallets of paper delivered to its parking lot. The business ended up having to employ a team of people from the original energy firm who understood how to make sense of those records.

Preserving old knowledge for a new digital era can be even more challenging in the nuclear energy sector, which has traditionally disaggregated critical information into multiple documents for security purposes. In many cases, one document won’t make sense unless it is read alongside several other related documents. It’s a system the older generation understands that won’t make sense to younger incoming employees.

Transformation in action

So how does a company make the transition from paper to digital?

OpenText has found the process is best managed in four stages. First, content must be brought under control. This means bringing information into a single, digital repository and eliminating silos. Along the way, files and metadata are standardized so content will be searchable, sharable and usable in a variety of formats.

The next step involves optimizing the newly digital content for accessibility. This requires adding advanced search capabilities, as well as security controls for sensitive documents, version control and support for mobile.

After that, additional changes are made to build in processes for content reviews, approvals and audit trails. This stage also involves enabling automatic notifications to be distributed whenever information is revised or updated.

Finally, in the last stage of transformation, content is integrated with other systems for operations, maintenance, project management and more. This process, for instance, could enable an employee reading an SAP work order on an iPad to also receive location-based information about where a particular piece of equipment is located and get temperature data to know whether the equipment in question is cool enough to be safely touched.

For one nuclear power provider that OpenText has worked with, such a staged transformation enabled the company to add built-in support for industry-standard regulatory compliance, making information management easier and more efficient for thousands of employees.

Building for the future

In addition to the dramatic generational shift in their workforces, many companies in the energy sector today are also confronting the need to replace aging infrastructure. Here, again, the right technology can help them accomplish this faster, more efficiently and more cost-effectively.

For example, one mining company in South America recently faced a difficult challenge: how to quickly bring online several new mines to replace those that were nearing depletion. It hadn’t developed a new mine in 20 years or so, which meant all of those past development processes had been paper-based and not designed for today’s needs and modern efficiency. To ensure faster results this time around, the company engaged OpenText to help it deploy a new system that provided hundreds of suppliers with centralized, online access to project information. By enabling orders, changes and other information to be managed digitally, this system allowed the company to reduce errors, improve communication and speed up every stage of new mine development.

Improvements like these not only help businesses move faster and become more efficient – they also make them more attractive to young employees who expect to work this way. Look, for example, at the utility sector, which is undergoing rapid change with the introduction of things like smart meters, rooftop solar and net metering. To enable their customers to manage such new services, utility companies are deploying new information technologies and advanced capabilities such as smart mobile apps and Big Data analytics. This will also help them recruit new generations of professionals to take over when the older generations hit retirement.

Conclusion

Managing change is always challenging and when changes are large and sweeping, there are plenty of opportunities to fall down and fail to meet those challenges. That’s especially the case in the energy sector, which has traditionally had a reputation of being resistant to change. Energy companies that are serious about successfully navigating the Great Crew Change will need to embrace new technologies and new processes, ideally with help from experienced partners who know how to manage and deliver transformation.

Those that can reinvent themselves in this way will be better positioned to deal with future challenges too. We’re already seeing new kinds of energy businesses emerging – smaller, more nimble businesses that are cloud-based digital natives from Day One. Legacy companies will have to adopt similar ways of thinking, working and managing information if they wish to remain competitive in the years ahead.

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Black Friday, Cyber Monday, shot the lights out

The numbers are in, and it shows that the start of holiday season shopping in South Africa saw spectacular growth

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Black Friday and Cyber Monday continues to be a hit in South Africa, with both days exceeding expectations.  

“Black Friday did not disappoint,” says Solly Bellingan, head of customer relations at BankservAfrica. “Despite the tougher economy, it seems South Africans took advantage of the days’ special deals with in-store and online transaction volumes reflecting strong year-on-year growth. Both days have certainly made their mark amongst local retailers and shoppers,

South Africans shopped up a storm with the total number of Black Friday transactions processed by BankservAfrica, in-store and online, at 7,077,117 (*) in 2019 – 36% up from 2018’s 5,204,594. This translates into a total spend of R6-billion, an impressive 106% increase on 2018’s R2.9-billion.

When compared to 2018, it seems bargain hunters decided to get the best deals early with a 33% year-on-year increase in sales at midnight. The 12-hour period between 06:00 and 18:00 proved to be busiest, with similar volumes being processed each hour. The highest number of transactions processed in a 60-minute period was between 10:00 and 11:00 at a volume of 595,792.

“3D-Secure, our online card authentication service, i.e. transactions that require a one-time pin(**), showed steady growth this year with a 32% year-on-year increase on Black Friday and transaction volumes  reaching a total of  534,828,” says Bellingan. The busiest shopping times were between 09:00 and 10:00 in 2019 compared to the earlier start in 2018 at 08:00 to 09:00

“The most expensive online transaction recorded on Black Friday was for a hospitality purchase of  R10,067,400 by an international company. The most uses by one card was 83. During peak, we processed  717 transactions while the average was 371 per minute for the day.”

Cyber Monday was less active than Black Friday with a 42% growth in online transactions that reached a volume of 249,908 in 2019 (up from 176,595 in 2018). However, in both years, most of the transactions took place between 10:00 and 11:00, with the most expensive being R1,997,800 and 151 uses by one card. The highest average transactions per minute was 322 at peak and 173 per minute for the day.

“This year’s Black Friday and Cyber Monday data mirrors the global data of record-breaking sales – and the BankservAfrica featured figures are only a portion of the entire sales figures for both days,” says Bellingan. “It will be interesting to see if these manage to outpace festive season spend this year.”

Visit the next page for insights gathered through the PayGate payment gateway.

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Amazon records biggest ecommerce day ever

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Image from www.quotecatalog.com

Amazon has announced that Cyber Monday was once again the single biggest shopping day in the company’s history, based on the number of items ordered worldwide. Customers all around the world shopped at record levels across a wide selection, with hundreds of millions of products ordered worldwide between Thanksgiving and Cyber Monday, alone. Customers purchased millions more Amazon Devices compared to the same period last year in Amazon’s Stores globally and the best-selling items were Echo Dot and Fire TV Stick 4K with Alexa Voice Remote.

“We’re focused on making this holiday season more convenient than ever for our customers, especially given how short this holiday shopping season will be,” said Jeff Wilke, CEO Worldwide Consumer, Amazon. “We are thrilled that customers continue to come to Amazon in record numbers to discover what they need and want for the holidays. Thank you to our customers and employees all around the world for making this holiday shopping weekend the best yet.”

Holiday Weekend Highlights:

  • Customers worldwide purchased more toys this Black Friday and Cyber Monday combined than ever before. Among the tens of millions of toys purchased during this time period, best-sellers included LEGO Star Wars Darth Vader’s Castle, Monopoly Game: Disney Frozen 2 Edition and Hasbro games such as Jenga, Guess Who and Candy Land Kingdom of Sweet Adventures.
  • Cyber Monday was the single biggest shopping day for Amazon Fashion worldwide, with more items purchased than any other single day in the company’s history. Best-sellers included Carhartt Men’s Acrylic Watch Hat and Champion Men’s Powerblend Fleece Pullover Hoodie.
  • Amazon customers worldwide ordered more than 25 million home items on Black Friday and Cyber Monday, combined.
  • Best-sellers on Black Friday in the U.S. included Echo Dot, Fire TV Stick with Alexa Voice Remote, Instant Pot Duo80 – 8 Quart, 23andMe Health + Ancestry Service: Personal Genetic DNA Test, L.O.L. Surprise! Winter Disco Bigger Surprise and iRobot Roomba 675 Robot Vacuum.
  • Customers worldwide purchased more than four million beauty products this Cyber Monday compared to last year, with best-sellers including Oral-B Genius Pro 900 Electric Toothbrush, Lagunamoon Essential Oils Top 6 Gift Set and L’Oreal Paris Voluminous Makeup Lash Paradise Mascara.
  • Top-selling categories worldwide include Toys, Home, Fashion and Health and Personal Care.
  • The best-selling products in Amazon’s Stores on Cyber Monday in the U.S. included Echo Dot, Fire TV Stick with Alexa Voice Remote, Play-Doh Sweet Shoppe Cookie Creations, Keurig K-Cafe Coffee Maker and LEGO City Ambulance Helicopter 60179 Building Kit.
  • Independent third-party sellers in Amazon’s Stores — mostly small and medium-sized businesses – sold more items during Cyber Monday 2019 than any other 24-hour period in the company’s history.
  • For the third year in a row, Whole Foods Market broke its all-time record of turkeys sold during the Thanksgiving season.
  • Amazon delivered millions of grocery items to Prime members in the U.S. through the five days between Thanksgiving and Cyber Monday. Best sellers from Amazon Fresh and Whole Foods Market delivery included Honeycrisp apples, lemons and avocados.
  • Top selling items at Amazon Books and Amazon 4-star stores over the holiday weekend included the Amazon Smart Plug, Echo Dot and All-New Echo Dot Smart Speaker with Clock, L.O.L. Surprise! Dolls, Wrecking Ball (Diary of a Wimpy Kid Book 14), and the Wyze Cam 1080p HD Indoor Wireless Smart Home Camera with Night Vision.

Record-Breaking Weekend for Devices

  • Shoppers purchased a record number of Amazon Devices globally this holiday weekend.
  • Amazon customers worldwide purchased millions more Amazon Devices, compared to the same period last year in Amazon’s Stores globally, including Echo devices, Fire TV devices, Kindle devices, and Fire tablets.
  • It was a record-breaking holiday shopping weekend for smart home devices in Amazon’s Stores globally with shoppers purchasing millions of smart home devices, including iRobot Roomba 675 Robot Vacuum, Furbo Dog Camera, and Wemo Mini Smart Plug.
  • The best-selling products in Amazon’s Stores globally were Echo Dot and Fire TV Stick 4K with Alexa Voice Remote.

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