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Disrupt or be disrupted

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Multiple small companies are challenging the status quo and embracing the notion – disrupt or be disrupted. These disruptors are leveraging the key digital transformations to reinvent – if not invent, writes INDRAN NAICK.

Across the continent we see more and more forward-thinking empowering applications of technology. There is a surge in tech start-ups and a swell in the optimism for what technology can do to help the manifold challenges facing the continent.

Companies like the winner of IBM Smart Camp 2015 in South Africa, micro jobbing platform M4JAM (Money for Jam), are shaking up industry with their disruptive business models.  They are on a mission to change the world one micro job at a time – disrupting traditional players in the research, mystery shopping, merchandising and brand activation sector. Their engaging platform enables their community of over 90000 people the opportunity to earn money by using their smart phones as they go about their daily routines.

In just under 15 months M4JAM has been able to demonstrate value to 95 of the biggest brands in South Africa. Providing them with real time data which, with the help of Pondering Panda, is now being turned into real time insights. This access to immediate information allows brands the opportunity to change strategy or respond to market changes while a promotion is on or product is still offered.

Real time, in the moment insights, is proving to be a significant competitive advantage for companies embracing M4JAM.

Interestingly, it’s not alone. Multiple smaller niche digital companies are challenging the status quo and embracing the notion – disrupt or be disrupted.

These disruptors are doing something different. They are leveraging the key digital transformations to reinvent – if not invent – their business processes.

Using new mobile apps to bring data and decision making to the fingertips of people at the front lines, disruptors are enabling the people who need to respond. In doing this they enable the organisation to become more nimble and provide better service.

Today more data, insight and capabilities are available in both employee and customer devices at the point of action, enabling faster, better decisions and action in the business moment. Disruptors are using insight from nontraditional data – social data from the likes of Twitter, the Internet of Things (IoT), wearable devices and m2m to capture insight and create new business moments.

Disruptors are also focusing on creating their unique differentiation and sourcing from developer communities to help complete complex products and solutions. They are leveraging digital services from a broad ecosystem so they can focus on their core competencies. Pretty smart, right?

Yet these new perspectives and approaches are grounded firmly in digital business transformation.  Understand which business processes are going to change, which ones are impacted and which have potential for improvement with technology – specifically cloud.

Above all, disruptors understand the next generation of IT is built around a hybrid cloud. That’s cloud that uses private cloud foundation combined with the strategic integration and use of public cloud services. The best of both worlds so to speak.

Cloud technology in this hybrid format offers the company the ability to securely connect apps, data and services across the cloud and traditional systems – along with devices – and also seamlessly weave data and services with APIs to create new apps.

Now imagine using the insight from that data in real time business critical processes and you can begin to grasp just how this new hybrid cloud provides access to a wealth of data for innovation.

Another example of this born-on-the cloud innovation is from a company called Figtory, a small mobile development shop that has adopted Bluemix and Softlayer to accelerate their product development lifecycle. The IBM cloud platforms gave them the ability to quickly host and test new products and services. They can now quickly turn innovations into prototypes to show their prospective clients what the finished product might look like, reducing the cycle time from weeks to days.

So, while there may not be a “one size fits all” remedy for business today, or a cloud solution that fits every situation, there is a growing awareness that cloud technology enables and accelerates digital business. It’s the transformation required to disrupt or avoid being disrupted.

* Indran Naick, Cloud Ecosystems and Enterprise Development Leader, IBM South Africa.

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Legion gets a pro makeover

Lenovo’s latest Legion gaming laptop, the Y530, pulls out all the stops to deliver a sleek looking computer at a lower price point, writes BRYAN TURNER

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Gaming laptops have become synonymous with thick bodies, loud fans, and rainbow lights. Lenovo’s latest gaming laptop is here to change that.

The unit we reviewed housed an Intel Core i7-8750H, with an Nvidia GeForce GTX 1060 GPU. It featured dual storage, one bay fitted with a Samsung 256GB NVMe SSD and the other with a 1TB HDD.

The latest addition to the Legion lineup has become far more professional-looking, compared to the previous generation Y520. This trend is becoming more prevalent in the gaming laptop market and appeals to those who want to use a single device for work and play. Instead of sporting flashy colours, Lenovo has opted for an all-black computer body and a monochromatic, white light scheme. 

The laptop features an all-metal body with sharp edges and comes in at just under 24mm thick. Lenovo opted to make the Y530’s screen lid a little shorter than the bottom half of the laptop, which allowed for more goodies to be packed in the unit while still keeping it thin. The lid of the laptop features Legion branding that’s subtly engraved in the metal and aligned to the side. It also features a white light in the O of Legion that glows when the computer is in use.

The extra bit of the laptop body facilitates better cooling. Lenovo has upgraded its Legion fan system from the previous generation. For passive cooling, a type of cooling that relies on the body’s build instead of the fans, it handles regular office use without starting up the fans. A gaming laptop with good passive cooling is rare to find and Lenovo has shown that it can be achieved with a good build.

The internal fans start when gaming, as one would expect. They are about as loud as other gaming laptops, but this won’t be a problem for gamers who use headsets.

Click here to read about the screen quality, and how it performs in-game.

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Serious about security? Time to talk ISO 20000

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By EDWARD CARBUTT, executive director at Marval Africa

The looming Protection of Personal Information (PoPI) Act in South Africa and the introduction of the General Data Protection Regulation (GDPR) in the European Union (EU) have brought information security to the fore for many organisations. This in addition to the ISO 27001 standard that needs to be adhered to in order to assist the protection of information has caused organisations to scramble and ensure their information security measures are in line with regulatory requirements.

However, few businesses know or realise that if they are already ISO 20000 certified and follow Information Technology Infrastructure Library’s (ITIL) best practices they are effectively positioning themselves with other regulatory standards such as ISO 27001. In doing so, organisations are able to decrease the effort and time taken to adhere to the policies of this security standard.

ISO 20000, ITSM and ITIL – Where does ISO 27001 fit in?

ISO 20000 is the international standard for IT service management (ITSM) and reflects a business’s ability to adhere to best practice guidelines contained within the ITIL frameworks. 

ISO 20000 is process-based, it tackles many of the same topics as ISO 27001, such as incident management, problem management, change control and risk management. It’s therefore clear that if security forms part of ITSM’s outcomes, it should already be taken care of… So, why aren’t more businesses looking towards ISO 20000 to assist them in becoming ISO 27001 compliant?

The link to information security compliance

Information security management is a process that runs across the ITIL service life cycle interacting with all other processes in the framework. It is one of the key aspects of the ‘warranty of the service’, managed within the Service Level Agreement (SLA). The focus is ensuring that the quality of services produces the desired business value.

So, how are these standards different?

Even though ISO 20000 and ISO 27001 have many similarities and elements in common, there are still many differences. Organisations should take cognisance that ISO 20000 considers risk as one of the building elements of ITSM, but the standard is still service-based. Conversely, ISO 27001 is completely risk management-based and has risk management at its foundation whereas ISO 20000 encompasses much more

Why ISO 20000?

Organisations should ask themselves how they will derive value from ISO 20000. In Short, the ISO 20000 certification gives ITIL ‘teeth’. ITIL is not prescriptive, it is difficult to maintain momentum without adequate governance controls, however – ISO 20000 is.  ITIL does not insist on continual service improvement – ISO 20000 does. In addition, ITIL does not insist on evidence to prove quality and progress – ISO 20000 does.  ITIL is not being demanded by business – governance controls, auditability & agility are. This certification verifies an organisation’s ability to deliver ITSM within ITIL standards.

Ensuring ISO 20000 compliance provides peace of mind and shortens the journey to achieving other certifications, such as ISO 27001 compliance.

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