Decision-makers need to carefully scrutinise their employee value positions, workflow and supporting technology systems and consider how they will meet the demands of the workplace of the future in 2016 and beyond.
Gys Kappers, CEO of Wyzetalk, believes that the biggest challenges in the coming years will need clear strategies on these three key areas: employee engagement, data and mobility.
Data driven insight
We talk a lot about big data and the opportunity to know your customer, but we’re still far off making it really work for us. Some of the challenges arise from the heavy duty software systems at play from big vendors. They have the data but not the workflow and flexibility to make the system or data easy to work with. “Many are now considering the open ecosystem and allowing third-party developers to create overlay apps and micro-systems to plug into their systems. This ‘integration’ creates systems that are easy to use, inherently mobile and focused in their user application.”
“The always-on workforce needs to be able to access and input data in these systems, and most would prefer using a mobile apps or some kind of mobile menu to do this. Mobile is ideal to optimise workflow and employee services, resulting in things like self-drive payslips, leave applications, order processing,” says Kappers, “We’re going to see a lot more happen in this space, think of mobile intranets that connect companies with employees in a dynamic way to increase productivity not to mention create an immediate channel for direct feedback, both ways.
The importance of social
Increasingly, Kappers says, there is also the need for more functional and relevant business apps that incorporate a social layer. “To enable collaboration, ideation, and knowledge sharing amongst users. More groups of people are taking to apps that provide functionality relevant to their style, content, and context of work. Company policies will need to accommodate these in their technology and security stacks.”
“Despite the potential, the biggest challenge facing any organisation is to align its technology approach and content services to meet the needs of both the company and the end user. Companies should look beyond broadcast mode when defining their comms strategies. Blending this in order for all stakeholders to enjoy a mutually respectful and engaged environment is fundamentally shifting how a business needs to plan and develop its systems,” adds Kappers.
Despite the opportunities, Kappers says many companies are approaching technology and the changing workplace dynamics with an old mindset. “More than ever the need for good change management capabilities is certain. Organisational disruption needn’t be a chaotic it should be carefully considered and implemented with expert support.”
With this, comes the rise of the individual in the workplace. Companies should ask how they get more from their employees by understanding their individual needs and engaging with them.
“Often companies will say that their employees are important to them, but they behave in a way contrary to that. One of the problems is that the role of human resources continues to be seen as transactional and not strategic. Too often, companies see people as a way to meet the bottom line. The thinking needs to change and decision-makers should view employees as assets to the business. You treat assets very differently,” says Kappers.
For Henry Chandler, VP and COO of the African Society for Talent Development, this talent-driven business environment means the importance of learning and development has become greater than ever.
“South African firms have to focus on talent engagement, high performance, and efficiency, while building capacity for local, regional, and global growth. Despite the fact that South African firms are facing tough times at home, they are increasingly taking advantage of opportunities in sub-Saharan Africa.”
Success in this market requires leaders with the skills to build a high performance culture, pointing to how investing in the holistic advancement of talent should be a business imperative.
“Such a focus must aim to build a sustainable and adaptive organisation of talented, diverse, competent, and inspired people. Many executives are becoming directly involved in global leadership development programmes related to increased employee engagement and overall business performance,” says Chandler.
New environment, new approach
As a result, organisations require managers who can work in complex, multi-cultural situations. This means that leaders should be able to manage the balance between delivering for today and investing for tomorrow. Says Chandler: “High value should be placed on leadership development offering programmes aimed at developing the skills and knowledge of managers and leaders at different stages of their careers. Engaged, skilled and inspired people are at the centre of delivering on the growth aspirations of organisations.”
“The internet has revolutionised the way people learn about companies and apply for jobs. Company career sites remain the top channel for promoting the brand. But talent acquisition and recruiting are undergoing rapid changes, challenging companies to leverage social networks and other collaboration tools. Social media provides not only information about a candidate’s experience and skills, but a better glimpse into their lifestyle, values, and their cultural fit,” adds Chandler.
As the economy continues to grow, employee skills are becoming more specialised, making engagement and culture, leadership and development top priorities for talent management stakeholders. The culture of the organisation should support high performance and talent engagement.
“Employers who fail to engage with workers and provide solutions to the increasing demands being placed on workforces today will struggle to stay abreast of the competition tomorrow,” concludes Chandler.
Taxify enters Google Maps
A recent update to Taxify now uses Google Maps which allows users to identify their drivers, find public transport and search for billing options.
People planning their travel routes using Google Maps will now see a Taxify icon in the app, in addition to the familiar car, public transport, walking and billing options.
Taxify started operating in South Africa in 2016 and as of October 2018 operates in seven South African cities – Johannesburg, Ekurhuleni, Tshwane, Cape Town, Durban, Port Elizabeth and Polokwane.
Once riders have searched for their destination and asked the app for directions, Google Maps shares the proximity of cars on the Taxify platform, as well as an estimated fare for the trip.
If users see that taking the Taxify option is their best bet, they can simply tap on the ‘Open app’ icon, to complete the process of booking the ride. Customers without the app on their device will be prompted to install Taxify first.
This integration makes it possible for users to evaluate which of the private, public or e-hailing modes of transport are most time-efficient and cost-effective.
“This integration with Google Maps makes it so much easier for users to choose the best way to move around their city,” says Gareth Taylor, Taxify’s country manager for South Africa. “They’ll have quick comparisons between estimated arrival times for the different modes of transport, as well as fares they can expect to pay, which will help save both time and money,” he added.
Taxify rides in Google Maps are rolling out globally today and will be available in more than 15 countries, with South Africa being one of the first countries to benefit from this convenient service.
Samsung unveils the quad-cam smartphone
Samsung recently unveiled its Galaxy A9, the world’s first smartphone with a rear quad camera.
“As a global leader in smartphone innovation, we understand the demand for meaningful innovation in a fast-paced world driven by visual communication,” said Justin Hume, Director: Integrated Mobility at Samsung South Africa. “Building on our legacy in smartphone camera development we’re introducing next-generation technology across our entire Galaxy portfolio to give more consumers the opportunity to experience cutting-edge innovation. We’re excited to deliver on this promise and debut world leading smartphone camera technology with the Galaxy A9.”
Samsung provided the following information (including the adjectives):
The Galaxy A9 allows you to capture dynamic and beautiful photos effortlessly. With four lenses, experience even more ways to unleash your creativity and capture, create and share stunning images.
· Get close without compromise with 2x Optical Zoom for incredible and detailed close-up shots even from far away.
· Capture the world in its fullest and without limit, with the Ultra Wide Lens, and shoot like a pro with the Scene Optimizer. Thanks to AI Scene Recognition, your camera is now smarter, and able to identify the subject and adjust settings accordingly for the best photo, in an instant.
· Express your creativity with the Depth Lens, giving you the freedom to manually manage the photos’ depth of field and focus on the subject for stunning, professional looking images.
· Capture clear and bright images in both bright and low light conditions with Galaxy A9’s 24MP Main Lens, for gorgeous photos at any time of the day.
The reliable 3,800mAh battery life on the Galaxy A9 lets you live without limits and enjoy outstanding long-lasting performance. You can now capture everything, without restriction, store more and delete less with the Galaxy A9’s 128GB storage and up to 512GB of expandable memory.
Designed to make life more convenient, the Galaxy A9 features Bixby, Samsung Pay and Samsung Health and you can take advantage of the many multi-tasking benefits the Galaxy A9 offers, including App Pair.
First Class Design
Building on Samsung’s heritage in first-class design, the Galaxy A9 is styled in three unique colors; Caviar Black, Lemonade Blue and Bubblegum Pink with a sleek and ergonomic design, that fits in one hand with a 3D Glass curved back for a high-quality comfortable feel. The Galaxy A9 will be available in South Africa from December.
Check out the specs on the next page.