Connect with us

Featured

Deal with disruption in workplace of tomorrow

Decision-makers need to carefully scrutinise their employee value positions, workflow and supporting technology systems and consider how they will meet the demands of the workplace of the future in 2016 and beyond.

Gys Kappers, CEO of Wyzetalk, believes that the biggest challenges in the coming years will need clear strategies on these three key areas: employee engagement, data and mobility.

Data driven insight

We talk a lot about big data and the opportunity to know your customer, but we’re still far off making it really work for us. Some of the challenges arise from the heavy duty software systems at play from big vendors. They have the data but not the workflow and flexibility to make the system or data easy to work with. “Many are now considering the open ecosystem and allowing third-party developers to create overlay apps and micro-systems to plug into their systems. This ‘integration’ creates systems that are easy to use, inherently mobile and focused in their user application.”

“The always-on workforce needs to be able to access and input data in these systems, and most would prefer using a mobile apps or some kind of mobile menu to do this. Mobile is ideal to optimise workflow and employee services, resulting in things like self-drive payslips, leave applications, order processing,” says Kappers, “We’re going to see a lot more happen in this space, think of mobile intranets that connect companies with employees in a dynamic way to increase productivity not to mention create an immediate channel for direct feedback, both ways.

The importance of social

Increasingly, Kappers says, there is also the need for more functional and relevant business apps that incorporate a social layer. “To enable collaboration, ideation, and knowledge sharing amongst users. More groups of people are taking to apps that provide functionality relevant to their style, content, and context of work. Company policies will need to accommodate these in their technology and security stacks.”

“Despite the potential, the biggest challenge facing any organisation is to align its technology approach and content services to meet the needs of both the company and the end user. Companies should look beyond broadcast mode when defining their comms strategies. Blending this in order for all stakeholders to enjoy a mutually respectful and engaged environment is fundamentally shifting how a business needs to plan and develop its systems,” adds Kappers.

Think different

Despite the opportunities, Kappers says many companies are approaching technology and the changing workplace dynamics with an old mindset. “More than ever the need for good change management capabilities is certain. Organisational disruption needn’t be a chaotic it should be carefully considered and implemented with expert support.”

With this, comes the rise of the individual in the workplace. Companies should ask how they get more from their employees by understanding their individual needs and engaging with them.

“Often companies will say that their employees are important to them, but they behave in a way contrary to that. One of the problems is that the role of human resources continues to be seen as transactional and not strategic. Too often, companies see people as a way to meet the bottom line. The thinking needs to change and decision-makers should view employees as assets to the business. You treat assets very differently,” says Kappers.

Stimulating education

For Henry Chandler, VP and COO of the African Society for Talent Development, this talent-driven business environment means the importance of learning and development has become greater than ever.

“South African firms have to focus on talent engagement, high performance, and efficiency, while building capacity for local, regional, and global growth. Despite the fact that South African firms are facing tough times at home, they are increasingly taking advantage of opportunities in sub-Saharan Africa.”

Success in this market requires leaders with the skills to build a high performance culture, pointing to how investing in the holistic advancement of talent should be a business imperative.

“Such a focus must aim to build a sustainable and adaptive organisation of talented, diverse, competent, and inspired people. Many executives are becoming directly involved in global leadership development programmes related to increased employee engagement and overall business performance,” says Chandler.

New environment, new approach

As a result, organisations require managers who can work in complex, multi-cultural situations. This means that leaders should be able to manage the balance between delivering for today and investing for tomorrow. Says Chandler: “High value should be placed on leadership development offering programmes aimed at developing the skills and knowledge of managers and leaders at different stages of their careers. Engaged, skilled and inspired people are at the centre of delivering on the growth aspirations of organisations.”

Sourcing talent

“The internet has revolutionised the way people learn about companies and apply for jobs. Company career sites remain the top channel for promoting the brand. But talent acquisition and recruiting are undergoing rapid changes, challenging companies to leverage social networks and other collaboration tools. Social media provides not only information about a candidate’s experience and skills, but a better glimpse into their lifestyle, values, and their cultural fit,” adds Chandler.

As the economy continues to grow, employee skills are becoming more specialised, making engagement and culture, leadership and development top priorities for talent management stakeholders. The culture of the organisation should support high performance and talent engagement.

“Employers who fail to engage with workers and provide solutions to the increasing demands being placed on workforces today will struggle to stay abreast of the competition tomorrow,” concludes Chandler.

Continue Reading

Featured

Cisco gives pre-owned tech a Refresh

In a market of constant upgrades, Cisco Refresh aims to keep quality product away from landfills, writes BRYAN TURNER.

When one gets a new smartphone upgrade, the old device may be used as a backup or can be used by someone else. In business environments, equipment upgrades may not be conducive to keeping old equipment around, which may send older, working equipment to landfills.

This is where Cisco’s Refresh initiative comes in. At Cisco Connect in Sun City this week, Ehrika Gladden, VP and general manager of Cisco Refresh, lifted the lid on a little-known aspect of the company’s strategy. 

“Refresh is Cisco’s global pre-owned equipment business unit,” said Gladden. “It is certified to meet the quality and engineering standards of Cisco. It is licensed for software and it’s also inclusive of a services warranty.

“Our responsibility in 80 countries around the world is tied to both the recovery of assets and the ability to leverage those assets at a lower price point. This ensures our sustainability and proper usage of the Earth’s resources while providing access to small and medium businesses. The products are typically in the range of 20-40% cheaper. The products represent the entire portfolio for Cisco in some part, the majority of that product set is 2+ years in terms of generation.”

Cisco’s Circular Economy initiative ensures a sustainable loop through businesses willing to pay a premium for the latest, cutting-edge solutions, while Cisco markets older, working equipment for resale to those who don’t require the latest solutions. This ensures far less new components need to be used in a product range.

“We are leveraging the model of remanufacturing, refurbishing, recycling, and reusing,” said Gladden. “Depending on the product set, there is a certain set of product yield that we expect. They vary from product to product, but we do have a percentage that doesn’t make it through.

“Those are always reused, meaning we will look at those products and decide to use them completely differently, leveraging the components, remanufacturing back into the overall build process. If that can’t be done, we will go into a recycle process where we melt those products down to reuse them.”

Repairing and refurbishing older products isn’t just that. Cisco is creating repair centres that are owned by third-parties to uplift local ownership.

“The repair centres, as a global manufacturer, is Cisco’s entree into local ownership,” said Gladden. “I want to be precise about what I mean by local ownership. It’s critical for us to have a localised presence, but doing that through ownership. When you look at inclusive economies, those that are participative, to be sustainable – not in the product set, but generationally.

“The ability as a global manufacturer through a local ownership model  isto create a repair centre where a product can be returned, screened, tested, and repaired, leveraging the talent that the Networking Academy is creating.”

Cisco is working closely with local governments to understand where it operates and how to leverage the skills in the market.

Gladden said: “We are also super excited about the National Development Plan and African Union statements which with we align: eradication of poverty, job creation, ownership, healthcare, education, it all fits in the model. So we were very excited to have the opportunity to come to Africa first to announce this. Over the next twelve months, we want to establish our first repair centres, and in the next 3 to 5 years, build that vision into a reality.”

Continue Reading

Featured

Why Data Privacy has become a Pipe Dream

If you’re active on WhatsApp, Facebook or any other social platform, you’re not as safe as you thought, writes
AARON THORNTON, MD of Dial a Nerd

As you begin to read this, let’s perform a quick experiment! How many active conversations are you engaged in – right now – on WhatsApp? When was the last time you shared a picture or video on Instagram? Is Facebook currently open and active on one of your devices? And how many internet- connected devices are you using at this moment? Chances are, you have multiple devices running multiple applications most of the time. So what’s the problem, you ask? Since when did checking in with a high school buddy in Australia via Facebook become a dangerous act?  

In reply, we say, read on if you can stomach it!  

Nation-State Hacking & You  

It might seem like a laughably long shot to say that you are a key player in the increasingly sinister and sophisticated world of nation-state hacking. Well, you are. Given that individuals, businesses and governments are now constantly connected, round the clock, consumers and businesses have become fair game in cyber espionage. And as we create and share more and more data, both the value and accessibility of that data increases. According to a report by McAfee, IP theft now accounts for more than 25% of the estimated $600 billion cost of cybercrime to the world economy.    

With data having become the ‘new gold’, nation states are naturally pouring investment and key resources into building advanced cyber warfare tools. Indeed, entire divisions of armed forces as well as the upper echelons of corporate leadership are devising ways to harness data to gain economic, political and social power. At the highest level, tools and platforms are being developed with the specific aim of perpetrating cyber espionage and data theft. No surprise then, that the consumer and business environments are rife with increasingly advanced malware, ransomware and many other malicious hacking tools and methods.  

Still not convinced? Yes, we can smell the scepticism from here! So let’s take a moment to see how this has already played out, beneath our noses.  

Remember the Facebook–Cambridge Analytica data scandal of early 2018? For many, this was a watershed moment in the emerging war for consumer data – and the ensuing tensions between privacy, power and profit. Need a refresh? Well, in 2018, Facebook exposed data on up to 87 million Facebook users to a researcher who worked at Cambridge Analytica, which worked for the Trump campaign. In essence, the data was harvested without user consent and used for political purposes.  

Another chilling but less direct example can be found in Russia’s meddling in the 2016 U.S. elections. According to Politico, Russia launched a massive social media campaign to ‘sow discord’ leading up to the elections. The website reported that as early as 2014, an infamous Russian “troll farm” known as the Internet Research Agency – a company linked to Russian president Putin – developed a strategy using fraudulent bank accounts and other fake identity documents to “spread distrust towards the candidates and the political system in general.” 

When referring to the Russian hacks and their impact on election results, one U.S. Representative sagely noted: “They didn’t just steal data; they weaponized it.” 

Ignorance is not bliss 

Okay, so data is being ‘weaponized’, and ordinary people and businesses are being caught in the crosshairs of cyber warfare. A little bit frightening, but the good news is that savvy individuals like you can take steps to protect personal data and actively combat the creeping influence of juggernauts such as Facebook and Google.  

To begin with, awareness is key. As you engage with various platforms and applications at work and at home, take time to understand how your data is being used and what the terms of use are. Is your data being accessed and sold to advertisers? Have you consented to this? In addition to scrutinizing your consent, also pay close attention to how much data you share online – and the nature of the details you are divulging. Always keep in mind that hackers are employing smart social engineering tactics and using the details of your private life (birthdays, holidays, pet’s names, etc) to trick you into opening infected emails and clicking on malware. Whenever you are online, you are a target – and vigilance at all times is critical. Beyond that, it goes without saying that you must commit to following basic security protocols with your devices. So always keep software up to date and keep your data backed up so that you can reboot or wipe a device if needed.   

Now that we’ve left you sufficiently spooked, you can get back to those demanding WhatsApp/Facebook/Instagram notifications (same company, by the way)…albeit, we hope, with a slightly altered [cyber] worldview!  

Continue Reading

Trending

Copyright © 2019 World Wide Worx