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Confession time in the quest for Inbox Zero

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It’s like drug abuse, with similar implications for effectiveness, but the battle to triumph over email chaos can be won, writes ARTHUR GOLDSTUCK.

I have a confession. I’ve been clean for eight weeks. Rid of a monkey on my back that threatened to engulf me and destroy my concentration, focus and productivity.

Yes, I was suffering from abuse of my email inbox. Dramatic steps were needed when I reached the unmagic mark of 2000 emails during March. They were all waiting to be answered, stored, or deleted. But they had to be read before I could make that decision.

I knew that if the number went much beyond 2000, there could well be no coming back. I was fortunate, though, that I faced that moment as a string of public holidays appeared on the calendar. That meant days of no interruption, and limited new email inflow.

With the help of a supportive family, I spent four days solidly working through the pile, and came out the other end clean. I am still clean as I start writing this confession.

Why is it such a big deal? Two years ago, in this column, I wrote:

“It’s the new holy grail of personal effectiveness and business productivity: an empty inbox in your e-mail.

“I know it sounds like a fantasy, and perhaps even smacks of the supernatural. But it exists. I’ve seen it twice in the past decade. The first time, around 2004, it brought such a sense of freedom that I neglected my e-mail for a few days, and never caught up again. Until last week.”

That also lasted only a few days, which is why the current achievement feels like a breakthrough. And why I feel somewhat more confident in offering the advice orignally proferred:

“A colleague gave me a simple piece of advice: take the office phone off the hook, put the cellphone on silent, shut the door, close all browsers and extraneous documents, and start. It doesn’t matter if you start with the oldest or the newest, as long as you begin to work through the pile in a systematic way.”

While I find that approach impossible on working days, the holidays simulated those conditions perfectly.

Merlin Mann, who is credited with coining the term Inbox Zero in a series of articles and a talk of the same name (you can watch it on YouTube), recommends you work methodically through your e-mail mound, not moving on until you’ve made one of five choices for each item: Delete or Archive, Delegate, Respond, Defer, Do.

Those who can and those who can’t, teach

In my seventh week of greater productivity brought about by inbox zero, I gave a talk at the annual convention of the Professional Speakers Association of Southern Africa. Several dozen of the most sought-after speakers in South Africa, ranging from firewalkers to organisational psychologists, all in one place.

These are people who face an endless barrage of email almost every time they give a talk. It was a golden opportunity: during the convention, I ran a snap survey to see the extent to which self-described professionals cope with email floods.

The results were fascinating.

No less than 60 per cent of respondents said they were overwhelmed by email most of the time or some of the time. The exact same percentage receive more than 50 emails a day, and 60% had more than 50 emails still waiting to be dealt with in their inboxes. An even larger 65% said their email load was a barrier to productivity, while a massive 75% said they wished they could manage their email better.

Bear in mind, these are people who make a living from giving advice to others.

Only 30% had between zero and 20 mails waiting to be handled, and only a third of these – 10 per cent of the total – had cleared their email the last time they had checked it. At the other end of the scale, 35% had more than one thousands emails waiting to be bludgeoned in their inboxes.

The most fascinating aspect of this survey – small as the sample might be – as that it didn’t show a gradual curve of email overload. People tended to have it under control – or it was completely out of control. This shows that, once you let it go, it becomes a monster. And that monster will eat up your focus and your productivity.

Like drug abuse and alcohol abuse, the inability to reach inbox zero is a self-limiting condition. It can be as difficult to fight, but the rewards can be as great.

* Arthur Goldstuck is founder of World Wide Worx and editor-in-chief of Gadget.co.za. Follow him on Twitter and Instagram on @art2gee

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How tech is keeping us young

Research by Lenovo revealed people who use tech feel, on average, 11 years younger.

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Technology is making the world feel younger, healthier and more emotionally connected, reveals new research by Lenovo, suggesting a growing relationship between technological innovation and wellbeing.

The research, which surveyed over 15,000 individuals from around the globe, from the US, Mexico, Brazil, China, India, Japan, UK, Germany, France and Italy, not only found 40% of global respondents feel “a lot” or “somewhat” more youthful thanks to technology, but on average it made them feel younger by 11 years.

This rings most true in China, where 70% of Chinese respondents said technology made them feel more youthful, which could be perhaps due to technologies ability to build connections between generations, especially those who might have once felt disconnected from tech-savvy youngsters. For example, grandparents are now able to better communicate with their grandchildren via smart technology due to its growing ubiquity and ease of use.

The research suggests that this sentiment is felt world-over, across genders and ages. “To know how to operate newer technology makes me feel younger” one US woman, said.  Another woman, from France, also stated, “Compared to the younger generation who are born with all these technologies, my adaptability makes me feel younger”. On the other side of the globe, one female respondent in India cited tech as making her feel like she “can do anything with it which any youngster can do,” and one Chinese male respondent said: “It helps me catch up with the times – not only gaining more knowledge, but also feel that I’m on-trend; I feel younger”.

The research generally revealed that many older generations think using technology helps them to connect better with younger people as well as feel livelier and more knowledgeable. This is especially evident when it comes to the role smart devices (from PCs, tablets to smart home assistants and more) play in terms of relationships with family and friends. When asked to compare technology today to those of 20 years ago for giving them the ability to feel connected to what is going on in the lives of the people they care about, 65 percent answered it’s “getting better”. While 75% also said technology is improving their ability to stay in touch with family and friends who live far away.

The global research also revealed that tech is helping people when it comes to mental health and wellbeing, offering emotional gains, particularly in parents. Over three-quarters (78%) of working parents stated the ever-connected nature of technology helps them feel more emotionally connected to their children, even when they are away from home. An even larger portion (83%) of working parents agreed that emerging technologies are making it easier for them to feel confident that their kids are safe and secure while they are at work.

Over two-thirds (67%) of respondents in the survey stated they were optimistic about the future of technology and the role tech can play in our lives and society, especially in wellbeing, with 67% believing devices are currently having a positive impact on the ability to improve their overall health. And that’s hardly surprising, considering 84% also said tech has empowered them to make improvements in their lives overall.

Take for instance how one respondent, a 51-year-old woman from the US, highlighted how science is using technology to do great things for amputees, and enabling those suffering from mental illness to better connect with people from all over the world. “I think that the medical breakthroughs we’ve had are a tremendous statement on how we can have a positive relationship with technology,” she said.

The recognition that tech is helping to improve the quality of life could also be a result of the time it tends to save people. Half of respondents across all markets (50%) feel their smart devices save them 30 minutes or more a day by helping them do something faster or more efficiently. Similarly, over half (57%) agreed smart devices, such as computers and smart home devices like smart displays and smart clocks, are making them more productive and efficient, the highest perceptions of which were seen in China at 82% and India at 81%.

In terms of personal health, 36% of respondents said smart devices have made it easier for them to access health care providers and make doctor’s appointments, and a further 39% of those under 60 years of age stated modern tech makes it easier for seniors to contact emergency services.

A 23-year-old woman from India, for example, expressed her belief that the technological advancement of medical science is helping people better fight diseases and potentially cure them. “Lives of people are better off nowadays because they know ways of curing such health hazards,” she said. “Through technology, increasing the life span of an individual is very much possible.”

Psychologist and founder of Digital Nutrition, Jocelyn Brewer, said: “Keeping up with advancements in technology can feel like a full-time job, but it can have positive impacts on people’s sense of themselves and their age. While older people are stereotyped as being techno-phobic or inept at staying on-trend, this research points to the fact that maintaining currency in the digital space helps people feel more youthful, more connected to young people and youth culture, which in turn is a social currency for feeling valued and a sense of belonging or in ‘the know’.

“It’s this tech knowledge that drives the perception of feeling younger, without having to revisit the angst of our adolescence!

“Staying connected to the people we care about is a wonderful feature of technology. And while it is no replacement for face-to-face connection, it is a valuable supplement to communication for those who might be geographically divided. Parents can manage a range of responsibilities and provide increasing appropriate autonomy to teenagers through a variety of communication tools, reminders and systems that can help take the struggle out of the daily juggle.”

Dilip Bhatia, Vice President of User and Customer Experience, Lenovo, said: “There is a growing relationship between innovation and wellbeing as smart technologies are not only helping people globally to stay more connected but aiding wellbeing in the form of compassion and empathy by building better connections between them.”

“Technology has a transformational ability to unite people across generations and walks of life around the world, with the potential to help them to live healthier and more fulfilling lives. At Lenovo, we passionately believe in creating smarter technology for all, which is why we focus on making our technology accessible, blending into the everyday lives for the benefit of more people.”

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Advanced traffic management tech market hits $1bn

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A new report from Navigant Research analyzes the ongoing transformation occurring in the traffic management industry, providing global market forecasts, segmented by region and technology, through 2028.

Advanced traffic management systems (ATMSs) such as adaptive traffic control (ATC) are enabling greater efficiencies in the traffic management ecosystem and can help integrate the expected growth in vehicle populations without overwhelming existing infrastructure. ATMSs are also enabling the development of smart intersections, which are emerging as one of the most important data-driven backbones needed for solving core city challenges. Click to tweet: According to a new report from Navigant Research, the global market for advanced traffic management will be worth more than $1.1 billion in 2019. Annual revenue is expected to grow to nearly $3.8 billion by 2028, representing a compound annual growth rate (CAGR) of 14.2%.

“The global advanced traffic management market is expected to more than triple by 2028,” says Ryan Citron, senior research analyst with Navigant Research. “Over the next 10 years, the market is expected to achieve gradual but accelerating growth as cities prioritize reducing traffic congestion and greenhouse gas emissions, make improvements in safety and livability, and integrate ATMSs with other smart city initiatives (e.g., smart street lighting).”

Currently, cities vary in their level of maturity in using ATMSs. Collecting traffic and vehicle detection data is often the first step toward advanced traffic management. Then, in-depth traffic analytics enable traffic managers to develop mitigation strategies and make operational improvements to existing traffic signal timing systems. In cities with mature traffic management solutions, ATC technologies enable traffic signals to adjust based on real-time traffic conditions, traffic data is sent from traffic lights to connected vehicles, inter-agency data sharing is on the rise, and transport platforms are used to manage mobility ecosystems.

The report, Advanced Traffic Management for Smart Cities, analyzes the ongoing transformation occurring in the traffic management industry. The study focuses on ATC, traffic analytics, artificial intelligence, vehicle-to-infrastructure communications, and vehicle detection technologies. Global market forecasts, segmented by region and technology, extend through 2028. This report also explores regional trends in advanced traffic management strategy and highlights city case studies where innovative projects are being deployed. An Executive Summary of the report is available for free download on the Navigant Research website.

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