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BYOD: Bring Your Own Damage

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Companies need to start determining the impact BOYD plays on them and implement appropriate policies that would balance the security concerns, as well as their employees’ requirements, writes CATHERINE BERRY.

It is estimated that, by 2018, there will be approximately 10 billion mobile devices in use globally. The harsh reality is employers cannot prevent employees from utilising their personal mobile devices in the workplace, whether it be for personal or professional use. Further, organisations typically expect a high level of productivity from employees, and the utilisation of mobile devices supports this due to the large degree of flexibility it introduces for the employee. Unfortunately, the issue is exacerbated further by the fact that employees expect the organisation’s information technology to provide support in respect of these devices. What most companies do not understand is that they are in fact liable for the consequences of employees using their own personal devices for work.

Most employees would also be shocked to discover that that their devices may be subject to discovery request in the context of litigation involving their company, and may have to surrender their personal devices (containing browser history and including personal information, photos, etc).

The challenge facing organisations is that this employee IT ownership model, generally referred to as Bring Your Own Devices (BYOD), significantly influences the traditional security model, particularly since these devices are being used to access corporate data. BYOD typically includes end users who provide their own mobile phones, use their personal tablet device at work, or where there are unsubsidised devices required for business utilisation. Organisations now have to determine what the exact impact is, in order to establish appropriate procedures and policies that would balance the security concerns, as well as their employees’ requirements.

BYOD without Borders

In an attempt to establish the organisation’s exposure to BYOD, an exercise should be undertaken to determine exactly what type of data and functionality is being exposed. Consideration should also be given to legislation which may impact hereon, such as the imminent POPI Act, as well as PCI-DSS requirements (if applicable to the organisation). Other considerations include geographical spread of the devices, given that this would not only increase risk levels, but would also require absolute clarity in respect of legislation applicable to those areas.

Password Protection, Remote Wipe & Lock & Disclosure

One of the primary concerns surrounding the security of mobile devices is the loss of such devices. Particularly in respect of the content on the mobile device being accessed, or the possibility of corporate data being accessed through channels such as VPN connections. Clearly security considerations must include password protection, encryption, as well as remote wipe procedures. Many organisations enforce ActiveSync policies, pre-installed in most consumer mobile devices, to enforce password protection and remote wipe and lock. As a further measure, employees should be encouraged to keep sensitive devices in their possession, and sight, at all times. Ensuring that regular backups are made will not only salvage lost information, but will also assist with minimising downtime by easing the transfer of the information onto a new device. Last and perhaps even more importantly, having a backup of the data will make identifying what information has been lost (and thus determining whether a disclosure needs to be made in terms of regulations) that much simpler.

Verizon’s 2014 Data Breach Investigation Report considered 63,437 security incidents, of which 1,367 were confirmed data breaches. Of this, incidents where an information asset went missing, whether it be through misplacement or malice, accounted for 9,704 total incidents, and 116 confirmed data disclosures. Out of the 9,704 incidents, the theft / loss of laptops accounted for 308 incidents, desktops for 108, flash drives for 102 and a staggering 8,929 “other devices” (where the type of device has not been stipulated). Interestingly, loss of devices is 15 fold more prevalent than theft of a device. The statistics show that, in terms of location, 43% occurred at the victim’s work area, 23% from a personal vehicle and 10% from a personal residence.

Another concern posed by the use of mobile devices in the corporate network, is the risks posed by the integration of applications into our daily lives.

Vulnerabilities within the application could potentially expose the corporate network. Malware presents a major concern, particularly given the risk of it being injected into the corporate network at large.

Effective Policing Improbable

It is vital that organisations proactively engage with employees to manage their expectations relating to the support of personal mobile devices, particularly as this may impact upon information technology support resources required. It should also be borne in mind that help desk staff may require additional training to ensure that they are able to render the necessary support. Hinging hereon is the fact that organisations have less control over these devices. This makes identifying vulnerabilities which may exist, by utilising anti-virus software, ensuring patches are regularly installed, and implementing fire walls near impossible. Even if employees do agree to BYOD policies, it is questionable as to how effectively the organisation will be able to monitor the devices for compliance.

The complexities of cybercrime risk management are more intricate that imaginable; regardless of the complications – it takes just moments from connection to infection.  While staff may be protecting their personal computers, the general lack of awareness to safeguard BYOD tablets and smartphones poses a major risk to organisational cyber security. For all these reasons, businesses would be remiss to leave protection to chance, particularly in a country that is home to some of the best hackers in the world.

* Catherine Berry, Camargue Director, Commercial and Cyber Crime Division

* Follow Gadget on Twitter on @GadgetZA

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Stop being creepy! An essential guide for digital marketers

Advertising and marketing is becoming increasingly creepy as personalisation strategies lose the plot, writes JOAN OSTERLOH, authorised Forrester Research Partner for South Africa.

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Marketers need to be aware of the “creep factor” when deploying strategies of personalisation and individualisation in their marketing efforts, Forrester’s Brendan Witcher, VP and principal analyst serving eBusiness and channel strategy professionals, warned as early as December 2017.

Six months later, Forrester senior analyst Susan Bidel was even more direct in her message: “Marketers, you need to take control of your advertising strategies and adtech stacks now to better address today’s consumers.” She cautioned that those who didn’t, were at a high risk of annoying and creeping out the very customers needed for business growth.

In its latest research, “Marketers Versus Customers: Opposing Forces  Erupt” Forrester now finds that even though marketers set out with the best intentions to implement customer-obsessed marketing and customer experience strategies, they still end up alienating and ‘creeping out’ customers, resulting in lost loyalty.

Marketers use personalisation to make their marketing more relevant and to help it stand out, Forrester says in a blog on the study. The irony is that with all the customer data that marketers use to personalise, the one thing they seem to have forgotten to find out from consumers is whether they even want personalised communication at all, the firm writes. Combined with identity resolution and increased automation, companies have created adtech and martech stacks that are creeping people out. We think our phones are listening to us. And then Facebook admits it is doing this. So, what’s gone wrong?

The report by Melissa Parrish, Forrester’s VP and group director serving marketing professionals, highlights that marketers are ignoring their customers’ desire for anonymity, by assuming that they all want personalised experiences. They are foregoing the authenticity of their own brands by “giving lip service to brand values they think resonate with customers.” There’s an overt focus on martech at the expense of human creativity. Lastly, they’re profiling customers on precarious connections and getting it wrong, sometimes with harmful and even traumatic results, she explains.

The solution is to return to true customer-centricity by going back to basics by looking at the following, Parrish writes in the report:

  1. Remember that customers are different.  Here it’s not about customer segments or personas, but rather the extent to which they expect you to know them. Treat customers and prospects differently – e.g. prospects “want value, not a background check”.
  2. Customers are tired of lookalike ads and direct mail that is poorly personalised, trying to get them to buy things for which they’re not even in the market.  Choose your target audience, focus on them, and then let go of the others.
  3. Programmatic marketing has its upsides and downsides.  Avoid the two extremes of advertising at scale across multiple channels on the one hand and limiting advertising to channels where everyone seems to be at once, such as Facebook, on the other.  Instead, target your audience with responsible content and choose platforms on which you can reach them online and offline.
  4. Consider whether you should be using cookie, key-stroke and audience data at all for your brand.  Intent-based target marketing through search optimization might be a smarter choice.
  5. Don’t assume that personalisation will make customer experiences more relevant.  Rather interview your customers and test different variations of personalised content to find the right balance between information, recommendations, simplicity and empathy.
  6. Don’t ignore the 20% who don’t want any personalisation at all – use your customer insights data to identify them, and then meet their expectation of no personalisation.

Parrish offers important recommendations for the winning marketers of the future. Since the success of marketing is measured by the bottom line of revenue generation, truly customer-obsessed marketers need KPIs that are “fine-tuned” to understand what customers value, not what’s valuable to the brand, she writes. What customers want and value should be defined in terms of four dimensions along the axes of functional-experiential, and economic-symbolic.  Then, measure the dimensions along the entire customer life cycle, she explains. What this requires is the following:

Firstly, marketing and Customer Experience (CX) teams need to unify and leverage one another’s unique skills to deliver best-in-class customer experiences that drive loyalty, customer retention and growth.  Truly customer-obsessed brands will bring CX and marketing together to harness the best that both have to offer.

Secondly, brands need to rebuild trust.  As consumers become more privacy-savvy, they will become more selective about the brands with which they are willing to share their data.  Marketers need to develop ‘Privacy Personas’ as a new marketing segment to ensure that they deliver experiences their customers are comfortable with.

Thirdly, refocus on creative excellence. In Parrish’s words “new prospecting strategies will center on great creative making an emotional impact and contextual targeting driving relevance.”

Lastly marketers need to find ways to extend customer obsession throughout the enterprise. Employees need to be empowered to deliver on the brand promise, which must align to and be in harmony with CX.   The companies that thrive will be those whose CX truly reflects brand values, Parrish concludes.  

Sources: “Marketers Versus Customers: Opposing Forces  Erupt18 Sept 2019. By Melissa Parrish with Sharyn Leaver, Brigitte Majewski, Caroline Robertson, and Stephanie Liu.

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Which should you use: PIN or Password?

By CHAD HAMMOND, a digital security expert at NordPass

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As users of this digital age, we have many different choices. You can enable or disable web cookies, depending on how much information you want a website to gather about you. You can use encrypted services or unencrypted ones, depending on how much you’re concerned about your privacy and security.

You can also use a PIN (Personal Identification Number) or password to secure your digital devices or online accounts. However, in this particular case, the choice for most of us is not as straightforward as it seems.

The other day I also had the very same discussion among my friends with three different sides of opinion. One side was backing PINs and claiming that they are safer than passwords. Others couldn’t believe that PINs made up of four, six, or eight digits can be more reliable than long and complex passwords. And the third group was claiming that both PIN and password serve the same purpose of identification and are safe to use. All sides had valuable insights, but we couldn’t reach an agreement. Sparked by this discussion, I decided to look deeper into this topic and look for the truth.

When should you use a PIN?

PIN stands for a Personal Information Number and is used the same as a password to prove that you have the right to access your data. A PIN usually consists of a string of four to eight numbers, and it was first introduced in the 1960s together with cash machines (ATMs). The obvious drawback is that a PIN is limited to 0-9 numerical digits. A PIN made up of four numbers offers 10,000 possible combinations. That may seem like an easy nut to crack, but it’s not as straightforward.

PINs are normally used on touchscreen devices and always require manual data entry. An automated brute-force attack may not work as most of the systems that use a PIN also specify maximum attempts count before disabling the device.

For example, if your device limits PIN entry to six attempts, there is a 0.06% chance that someone will be lucky enough to crack the four-digit code. Of course, if your PIN is ‘0000’ or ‘1234,’ the probability of being hacked increases massively.

When should you use a password?

A good password is a combination of numerical digits, upper- and lowercase letters, and various special characters. It could also be a phrase made up of words with the same requirements. Like the PIN, the password concept first appeared in the early 1960s and has been used ever since. A 10-character password has 59,873,693,923,837,900,000 different variations, and most of you are probably thinking you know which of the two is more secure. However, it’s not all about mathematics.

Passwords are used online or for devices like computers, which usually don’t have any limits on failed attempts. That’s why passwords can be compromised with the help of an automated brute-force attack. Of course, not all attacks are practical, as most of them would take years to crack a strong password. Buthacking technologies are evolving fast, making such attacks more sophisticated and successful.

Password vs. PIN: the verdict

Going back to the discussion that I had with my friends, we can safely say that all the opinions were correct in one way or another. The answer to this question depends on where you use your PIN or password.

If you want to unlock your touchscreen device, the safest and easiest way is to use a PIN because of the manual entry and the attempt limit. When it comes to online accounts or computers, passwords are much safer due to the simple math of available combinations.

Also, you can enable multi-factor authentication (2FA) in most online accounts . The 2FA adds another layer of safety, minimizing the risks of automated brute-force attacks. Even if someone manages to get your strong password, they won’t be able to access your account, as the second step of verification will stop them.

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