Business needs single view of customer communication

By ROB LITH, chief commercial officer of Telviva

Remote working needs digital sauce

South African enterprises took a step backward in digital transformation over the first year of the...

In all-digital world, ethics becomes business priority

By ROBIN FISHER, senior area vice president for Salesforce Emerging Markets

Disaster! You can’t recover what you don’t protect

By KATE MOLLETT, regional director at Commvault Africa

When customers don’t want to talk to humans

By RYAN FALKENBERG, co-CEO of Clevva

Why companies can’t deliver frictionless CX

Businesses are missing out on a significant opportunity to fix internal processes and address the root...

The secret to future-proofing online retailers

The online retail industry is experiencing an unprecedented boom, with indications that the sector was worth...

How lack of IT skills changes the customer experience

By OSAMA AL-ZOUBI, CTO of Cisco Middle East and Africa (MEA)

Black Friday strategy lessons from the peppered moth

Taking inspiration from the peppered moth, Everlytic's JD ENGELBRECHT provides advice on how to stand out...

Construction moves into cloud

The construction industry hasn’t changed in centuries and is ultimately still laying bricks and building buildings....

Signs your digital maturity is slow – and how to fix it

By BRENT HAUMANN, MD of Striata

Challenges don’t stop SA in race to digital future

Economic recovery will be a major topic of discussion for the foreseeable future writes STEPHEN BOTTGER,...

10 startups make it to Telecel bootcamp

Telecel Group Africa Startup Initiative Program (ASIP), with Africa’s top early-stage tech Accelerator, Startupbootcamp Afritech, has...

5 Signs your customer communication is broken

By BRENT HAUMANN, Africa MD of Striata

AWS, Salesforce, team up for intelligent applications

Amazon Web Services and Salesforce have announced an expansion of a global strategic partnership to allow...

The rise of AI: Let the journey begin

By MOHAMMED AMIN, SVP - Middle East, Russia, Africa, Turkey (MERAT) of Dell Technologies

Businesses must retrain at speed and scale

By ROBIN FISHER, senior area vice president of Salesforce Emerging Markets

Kaspersky invites fintech and gaming startups to new Hub

Kaspersky has launched iHub, a new program for companies working in fintech, gaming, and smart home...

Location intelligence key to new ways of customers

By GARY ALLEMANN, MD at Master Data Management

Digital must be backbone of recovery

By DOUG WOOLLEY, managing director of Dell Technologies South Africa