Young South Africans can turn out to be one of the country’s biggest assets, but only if companies are willing to change their organisational structures to accommodate them. ANTON VAN HEERDEN, MD at Sage HR & Payroll shares some of the ways that the workplace is changing.
South Africa, like many developing nations, is a young country. People younger than 35 years old make up about 66% of the total population and around half of our people are aged under 25. As businesses, one of the largest challenges we face is catering for this population’s expectations of the workplace.
If we harness our young people’s energy and innovative spirit, they could turn into one of our country’s biggest assets. However, many organisations are still stuck with organisational structures and old management paradigms that are not optimal for our idealistic and diverse youth population.
Here are some ways the workplace is changing as Millennials (those born after 1980) make their mark and the first generation of “Born Frees” (those born after 1994) come of age.
1. Technology takes over
Trend: Youth are heavily exposed to technology today. Their mobile phones are an extension of themselves and they spend a lot of time online messaging friends, using social media, and watching videos online.
Tip: Take advantage of young workers’ love for, and familiarity, with technology. Give them access to mobile apps that allow them to be productive wherever they are, roll out collaborative tools that have interfaces similar to social media, and use electronic media to communicate with them.
2. Managing diversity
Trend: The average South African workplace today needs to accommodate youth coming from a range of backgrounds in terms of class, ethnicity, culture and race. Youth will enter the workplace with a healthy respect for diversity and a strong belief in inclusion across the lines of race and gender.
Tip: Managers need to be aware of the different backgrounds and experiences of the young people that report to them. They should make a point of listening to, and learning from, their diverse employees – this will help them create a working environment and products that meet the needs of a complex country.
3. Offering guidance
Trend: One way that South African Millennials are much the same as Millennials in other parts of the world is that they value feedback and guidance. They want to know if they’re doing a good job or not, and they want to know how they can improve.
Tip: Make a point of giving younger workers honest feedback in real time, and not just when it’s time for a performance review. Take care to highlight where they are doing well and to offer concrete ideas for where they can improve.
4. From work skills to life skills
Trend: Youth from disadvantaged backgrounds often emerge from schools that lacked the resources to prepare them for life after school. For example, many of them lack basic financial planning skills or insight into workplace etiquette. In addition, they don’t have access to the sort of public health services and welfare safety nets that their peers in wealthier countries take for granted.
Tip: Business in South Africa needs to step in and perform many of the roles that governments perform in richer countries. For example, companies should try to provide younger employees with medical cover, even if it’s simply a hospital plan, and help them with retirement planning or buying insurance.
Depending on the workplace, it might be appropriate to offer optional life skills training in areas such as health and personal finance for employees who need it. It’s not only right to do so, but it’s also good business sense. Financial worry or poor access to health services can damage an employee’s productivity and morale.
5. Getting the balance right
Trend: Youth, especially those privileged enough to have had a good tertiary education, are willing to work hard, but in return expect more workplace flexibility than older workers. They want more freedom to choose their hours, and they also value having some leeway to work from home from time to time. That said, most of them also like collaboration and structure, so a pleasant workplace is important to them.
Tip: Given the soaring costs of real estate as well as growing traffic congestion, workplace flexibility can benefit employees and employers alike. An employee who misses the rush hour by working at home until 10am will probably have a more productive day than one who has spent two hours getting to the office.
But before you decide to support remote working and flexible hours, ensure that you have the right processes, technology and management skills to make a success of it. The policies need to be clear, fair and consistent – and it’s important to remember that not every role is suitable for flexible working arrangements.
6. Dialogue, not dictatorship
Trend: The command-and-control management style of the past isn’t a good fit with today’s workplace. This is especially true in knowledge and services businesses where the workforce is made up largely of bright, ambitious university graduates. Younger employees want to have a platform to voice their ideas, discuss company values, and express their creativity.
Tip: Create formal and informal structures where employees can give feedback. We have found that our employees of all ages love the sense of involvement they get from our annual workplace satisfaction survey.
Regular brainstorming sessions, town hall meetings, and an ideas and suggestions box or email address are also great ways to get younger employees involved in the business. And it goes without saying that managers should have a sincere open-door policy for young employees with concerns or suggestions.
7. Be prepared for change and churn
Trend: The days of a job-for-life are behind us. Today, employees will move around in the early stages of their careers in search of more money or better job satisfaction. Likewise, they understand that today’s economic climate means that there isn’t much job security, even if one has a good job with a blue chip company.
Tip: Identify your top young talent and have regular, frank discussions with them about their future. Help them to advance their careers and learn new skills so that they don’t necessarily need to move to another company for a new challenge. Focus on a holistic employee value proposition that focuses as much on working conditions and work/life balance as on career advancement and rewards.
And even doing all that, accept the fact that you won’t be able to retain every star performer. Make sure that you have access to a pipeline of promising young talent, and keeping building your skills base.
Now download a bank account
Absa has introduced an end-to-end account opening for new customers, through the Absa Banking App, which can be downloaded from the Android and Apple app stores. This follows the launch of the world first ChatBanking on WhatsApp service.
This “download your account” feature enables new customers to Absa, to open a Cheque account, order their card and start transacting on the Absa Banking App, all within minutes, from anywhere and at any time, by downloading it from the App stores.
“Overall, this new capability is not only expected to enhance the customer’s digital experience, but we expect to leverage this in our branches, bringing digital experiences to the branch environment and making it easier for our customers to join and bank with us regardless of where they may be,” says Aupa Monyatsi, Managing Executive for Virtual Channels at Absa Retail & Business Banking.
“With this innovation comes the need to ensure that the security of our customers is at the heart of our digital experience, this is why the digital onboarding experience for this feature includes a high-quality facial matching check with the Department of Home Affairs to verify the customer’s identity, ensuring that we have the most up to date information of our clients. Security is supremely important for us.”
The new version of the Absa Banking App is now available in the Apple and Android App stores, and anyone with a South African ID can become an Absa customer, by following these simple steps:
- Download the Absa App
- Choose the account you would like to open
- Tell us who you are
- To keep you safe, we will verify your cell phone number
- Take a selfie, and we will do facial matching with the Department of Home Affairs to confirm you are who you say you are
- Tell us where you live
- Let us know what you do for a living and your income
- Click Apply.
How we use phones to avoid human contact
A recent study by Kaspersky Lab has found that 75% of people pick up their connected device to avoid conversing with another human being.
Connected devices are becoming essential to keeping people in contact with each other, but for many they are also a much-needed comfort blanket in a variety of social situations when they do not want to interact with others. A recent survey from Kaspersky Lab has confirmed this trend in behaviour after three-quarters of people (75%) admitted they use a device to pretend to be busy when they don’t want to talk to someone else, showing the importance of keeping connected devices protected under all circumstances.
Imagine you’ve arrived at a bar and you’re waiting for your date. The bar is busy, and people are chatting all around you. What do you do now? Strike up a conversation with someone you don’t know? Grab your phone from your pocket or handbag until your date arrives to keep yourself busy? Why talk to humans or even make eye-contact with someone else when you can stare at your connected device instead?
The truth is, our use of devices is making it much easier to avoid small talk or even be polite to those around us, and new Kaspersky Lab research has found that 72% of people use one when they do not know what to do in a social situation. They are also the ‘go-to’ distraction for people even when they aren’t trying to look busy or avoid someone’s eye. 46% of people admit to using a device just to kill time every day and 44% use it as a daily distraction.
In addition to just being a distraction, devices are also a lifeline to those who would rather not talk directly to another person in day-to-day situations, to complete essential tasks. In fact, nearly a third (31%) of people would prefer to carry out tasks such as ordering a taxi or finding directions to where they need to go via a website and an app, because they find it an easier experience than speaking with another person.
Whether they are helping us avoid direct contact or filling a void in our daily lives, our constant reliance on devices has become a cause for panic when they become unusable. A third (34%) of people worry that they will not be able to entertain themselves if they cannot access a connected device. 12% are even concerned that they won’t be able to pretend to be busy if their device is out of action.
Dmitry Aleshin, VP for Product Marketing, Kaspersky Lab said, “The reliance on connected devices is impacting us in more ways than we could have ever expected. There is no doubt that being connected gives us the freedom to make modern life easier, but devices are also vital to help people get through different and difficult social situations. No matter what your ‘connection crutch’ is, it is essential to make sure your device is online and available when you need it most.”
To ensure your device lifeline is always there and in top health – no matter what the reason or situation – Kaspersky Security Cloud keeps your connection safe and secure:
· I want to use my device while waiting for a friend – is it secure to access the bar’s Wi-Fi?
With Kaspersky Security Cloud, devices are protected against network threats, even if the user needs to use insecure public Wi-Fi hotspots. This is done through transferring data via an encrypted channel to ensure personal data safety, so users’ devices are protected on any connection.
· Oh no! I’m bored but my phone’s battery is getting low – what am I going to do?
Users can track their battery level thanks to a countdown of how many minutes are left until their device shuts down in the Kaspersky Security Cloud interface. There is also a wide-range of portable power supplies available to keep device batteries charged while on-the-go.
· I’ve lost my phone! How will I keep myself entertained now?
Should the unthinkable happen and you lose or have your phone stolen, Kaspersky Security Cloud can track and protect your device from data breaches, for complete peace of mind. Remote lock and locate features ensure your device remains secure until you are reunited.