Companies in Europe, Middle East and Africa expect IT optimisation and competitive advantage to be the main benefits of digital transformation, according to a new report from F5 Networks, the 2018 State of Application Delivery (SOAD) report.
Now in its fourth year, the report shows how the growing influence of multi-cloud deployments are helping EMEA organisations better optimise apps, automate and embrace digital transformation. It also highlights the most up-to-date operational and security challenges associated with this shift.
“More than ever before, EMEA is heavily focused on building the foundation necessary for application-driven digital transformation. As a result, many are moving toward multi-cloud environments that will enable them to pioneer platforms for competitive differentiation and innovation in the digital economy,” said Martin Walshaw, senior systems engineer at F5.
Digital transformation inspires new architectures and IT optimisation initiatives
According to SOAD 2018, IT optimisation is the number one benefit expected from digital transformation efforts in EMEA (69 percent of respondents). Competitive advantage came second, with 59 percent, and business process optimisation was a close third, with 46 percent.
Realising these benefits entail a combination of cloud, new app architectures, and IT automation.
Over half (57 percent) of respondents indicated they are employing automation and orchestration of IT because of digital transformation. Almost half (48 percent) are moving to deliver apps from a public cloud, and 48 percent are changing how they develop those applications. Forty-three percent said digital transformation has prompted the exploration of new app architectures involving containers and micro-services.
The multi-cloud challenge
According to SOAD 2018, 54 percent of respondents determine which cloud is best for each application on a case-by-case basis. This is fuelling an uptick in multi-cloud environments, with 75 percent of respondents claiming to use multiple cloud providers.
As ever, security remains a key concern in the cloud. In EMEA, applying consistent security policies across all company applications was deemed to be the “most challenging or frustrating” aspect of managing multi-cloud environments (42 percent). Thirty-nine percent believe the biggest challenge is protecting applications from existing and emerging threats. SOAD 2018 concludes that this has led to an increase in organisations deploying Web Application Firewalls (WAFs), with 61 percent now using the technology to protect their applications.
“As applications drive business, organisations make IT decisions based on the needs of the app, leading many to leverage multiple cloud platforms,” explained Walshaw.
“While multi-cloud environments offer many benefits in terms of speed, scale and flexibility, challenges include providing consistent security across clouds, protecting apps from a variety of threats, and gaining visibility into application health.”
Application services are the gateways to the future
On average, SOAD reported that organisations in EMEA leverage 15 different application services to keep their apps fast, safe and available.
Security is still regarded as the most important application service in EMEA (44 percent, compared to 39 percent globally). Interestingly, as IT organisations prepare for the digital economy, gateway services are starting to emerge as a ‘must-have’. The top gateway services in EMEA relate to the Internet of Things (34 percent), SDN (32 percent), API (32 percent) and HTTP/2 (28 percent).
Key app service security challenges include the increasing sophistication of attacks (42 percent), employees underestimating the impact of not following security policies (41 percent), the increasing complexity of security solutions (29 percent), mobile app security (35 percent) and lack of IT security skills (28 percent).
“By embracing modern application architectures, cloud models and a wide diversity of devices, EMEA organisations are striving to capitalise on the digital economy,” said Walshaw.
“The deployment plans for gateways clearly show that respondents are putting in place the technologies and tools they need to confidently move forward into an increasingly digital future.”
Automation and orchestration: Full steam ahead
Across EMEA, IT departments are embracing programmability and standardisation within their automation and orchestration environments. Three in four (75 percent) of respondents declare the use of automation in the operation of IT infrastructure to be “somewhat” or “very” important. The majority (72 percent) are using automation to realise leaner IT with the goal of reducing OpEx, while nearly half (48 percent) are looking to scale to meet demand.
“With pressure from Dev and Ops mounting, thanks to increasing use of containers and adoption of cloud, traditional IT is embracing programmability to enable the automation and orchestration required to succeed,” Walshaw added.
“However, organisations seeking to optimise IT through automation and orchestration need to standardise before speeding ahead.”
Now download a bank account
Absa has introduced an end-to-end account opening for new customers, through the Absa Banking App, which can be downloaded from the Android and Apple app stores. This follows the launch of the world first ChatBanking on WhatsApp service.
This “download your account” feature enables new customers to Absa, to open a Cheque account, order their card and start transacting on the Absa Banking App, all within minutes, from anywhere and at any time, by downloading it from the App stores.
“Overall, this new capability is not only expected to enhance the customer’s digital experience, but we expect to leverage this in our branches, bringing digital experiences to the branch environment and making it easier for our customers to join and bank with us regardless of where they may be,” says Aupa Monyatsi, Managing Executive for Virtual Channels at Absa Retail & Business Banking.
“With this innovation comes the need to ensure that the security of our customers is at the heart of our digital experience, this is why the digital onboarding experience for this feature includes a high-quality facial matching check with the Department of Home Affairs to verify the customer’s identity, ensuring that we have the most up to date information of our clients. Security is supremely important for us.”
The new version of the Absa Banking App is now available in the Apple and Android App stores, and anyone with a South African ID can become an Absa customer, by following these simple steps:
- Download the Absa App
- Choose the account you would like to open
- Tell us who you are
- To keep you safe, we will verify your cell phone number
- Take a selfie, and we will do facial matching with the Department of Home Affairs to confirm you are who you say you are
- Tell us where you live
- Let us know what you do for a living and your income
- Click Apply.
How we use phones to avoid human contact
A recent study by Kaspersky Lab has found that 75% of people pick up their connected device to avoid conversing with another human being.
Connected devices are becoming essential to keeping people in contact with each other, but for many they are also a much-needed comfort blanket in a variety of social situations when they do not want to interact with others. A recent survey from Kaspersky Lab has confirmed this trend in behaviour after three-quarters of people (75%) admitted they use a device to pretend to be busy when they don’t want to talk to someone else, showing the importance of keeping connected devices protected under all circumstances.
Imagine you’ve arrived at a bar and you’re waiting for your date. The bar is busy, and people are chatting all around you. What do you do now? Strike up a conversation with someone you don’t know? Grab your phone from your pocket or handbag until your date arrives to keep yourself busy? Why talk to humans or even make eye-contact with someone else when you can stare at your connected device instead?
The truth is, our use of devices is making it much easier to avoid small talk or even be polite to those around us, and new Kaspersky Lab research has found that 72% of people use one when they do not know what to do in a social situation. They are also the ‘go-to’ distraction for people even when they aren’t trying to look busy or avoid someone’s eye. 46% of people admit to using a device just to kill time every day and 44% use it as a daily distraction.
In addition to just being a distraction, devices are also a lifeline to those who would rather not talk directly to another person in day-to-day situations, to complete essential tasks. In fact, nearly a third (31%) of people would prefer to carry out tasks such as ordering a taxi or finding directions to where they need to go via a website and an app, because they find it an easier experience than speaking with another person.
Whether they are helping us avoid direct contact or filling a void in our daily lives, our constant reliance on devices has become a cause for panic when they become unusable. A third (34%) of people worry that they will not be able to entertain themselves if they cannot access a connected device. 12% are even concerned that they won’t be able to pretend to be busy if their device is out of action.
Dmitry Aleshin, VP for Product Marketing, Kaspersky Lab said, “The reliance on connected devices is impacting us in more ways than we could have ever expected. There is no doubt that being connected gives us the freedom to make modern life easier, but devices are also vital to help people get through different and difficult social situations. No matter what your ‘connection crutch’ is, it is essential to make sure your device is online and available when you need it most.”
To ensure your device lifeline is always there and in top health – no matter what the reason or situation – Kaspersky Security Cloud keeps your connection safe and secure:
· I want to use my device while waiting for a friend – is it secure to access the bar’s Wi-Fi?
With Kaspersky Security Cloud, devices are protected against network threats, even if the user needs to use insecure public Wi-Fi hotspots. This is done through transferring data via an encrypted channel to ensure personal data safety, so users’ devices are protected on any connection.
· Oh no! I’m bored but my phone’s battery is getting low – what am I going to do?
Users can track their battery level thanks to a countdown of how many minutes are left until their device shuts down in the Kaspersky Security Cloud interface. There is also a wide-range of portable power supplies available to keep device batteries charged while on-the-go.
· I’ve lost my phone! How will I keep myself entertained now?
Should the unthinkable happen and you lose or have your phone stolen, Kaspersky Security Cloud can track and protect your device from data breaches, for complete peace of mind. Remote lock and locate features ensure your device remains secure until you are reunited.