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Beware IT scare tactics

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It’s a common misperception is that SMEs using old software could put their companies at risk as many vendors maintain a range of platforms based on technologies ranging from legacy to cutting-edge, says STEVEN COHEN of Sage One.

It’s good practice to support customers using your older software as best you can. Even with vendors trying to frighten them into buying new software, many businesses know that these security risks are reasonably small once you quantify them.

Those that are concerned should remember Chief Vitalstatistix in the Asterix comic books who worried the sky may fall on his head. Of course, it never did. As far as we’re concerned when SMEs are ready to upgrade to new technology, they should do so for the right business reasons, and not out of fear.

IT vendors have so often used scare tactics to move users onto new software that customers are disillusioned with the industry as a whole. The Year 2000 panic was one example. We all woke up on 1 January 2000 after the New Year’s celebration, only to find that the sky had not fallen.

A new horizon

The sad thing is that when something comes along that offers true transformation for the industry, many end-users are cynical. The cloud presents such a change, and it has already revolutionised our private lives, through the Apple iCloud, web-based email, Dropbox, and so many other online services we use every day.

Businesses are also using some of these services, but they are a little slower in moving their business processes to the cloud. All the fear they’re being sold by the industry leaves them unmoved; they want to know what the business benefits are. I believe there are three obstacles to them adopting the cloud more aggressively.

1.     Maturity

The cloud was an opportunity for software vendors to get a fresh start – cut away the bloat and the complexity of today’s desktop software, reduce clutter and improve ease of use. The downside is that cloud software – for example, an accounting and payroll solution – doesn’t contain as many features as their desktop equivalents.

That means some worry that a cloud offering won’t have a feature they have grown to depend on. While cloud software contains most features mainstream users need, it hasn’t had the benefit of maturing over 20 years. We have written documents for our 200,000 desktop users explaining the exact feature differences that exists between our cloud and desktop offerings and they make their decisions accordingly.

2.     Low speed and poor reliability of the South African Internet

This is still a concern for some business owners, but it’s increasingly a perception rooted in the past rather than a reflection of reality. It was unthinkable 2 years ago to stream a high definition movie to your home TV. Today, we have Netflix and we watch YouTube to our heart’s content. Users with a 2.5 Mb or better connection are good to go.

3.     Inertia

We all leave things to the last minute, whether it’s paying more for air tickets after booking an overseas holiday at the last minute or neglecting to upgrade our business software. Steven Covey talked about the “urgent but not important” quadrant; we spend so much time on “non-important issues” that seem urgent to us that we don’t get the important things done.

We think it’s important for our customers to use the latest technology to save money and be more efficient. However, we also know that with the challenges they fight every day, upgrading to the cloud from an accounting package that is working well is not an urgency for them.

Closing words

We recommend that our customers ask themselves two questions about their software: does it need to be done and will it become easier to do later? For most SMEs, the answer about upgrading their software and migrating to the cloud will be respectively yes and no.

Cloud applications can help SMEs to modernise their setup and access world-class security without needing to spend a fortune on hardware, consulting and software. I think that getting it done and being ready for the future offers peace of mind that makes it all worthwhile.

In a time of seismic technological change and digital innovation, Sage is using the smartest technology to reinvent and simplify business accounting. For us, today’s smartest technology is in the cloud. But we’d rather sell our users on the benefits of the cloud than try to scare them into moving. It’s time for the IT industry to move beyond fear as a sales tool.

* Steven Cohen, Head of Sage One International (Africa, Australia, Middle East, Asia and Brazil)

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Now download a bank account

Absa has introduced an end-to-end account opening for new customers, through the Absa Banking App, which can be downloaded from the Android and Apple app stores. This follows the launch of the world first ChatBanking on WhatsApp service.

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This “download your account” feature enables new customers to Absa, to open a Cheque account, order their card and start transacting on the Absa Banking App, all within minutes, from anywhere and at any time, by downloading it from the App stores.

“Overall, this new capability is not only expected to enhance the customer’s digital experience, but we expect to leverage this in our branches, bringing digital experiences to the branch environment and making it easier for our customers to join and bank with us regardless of where they may be,” says Aupa Monyatsi, Managing Executive for Virtual Channels at Absa Retail & Business Banking.

“With this innovation comes the need to ensure that the security of our customers is at the heart of our digital experience, this is why the digital onboarding experience for this feature includes a high-quality facial matching check with the Department of Home Affairs to verify the customer’s identity, ensuring that we have the most up to date information of our clients. Security is supremely important for us.”

The new version of the Absa Banking App is now available in the Apple and Android App stores, and anyone with a South African ID can become an Absa customer, by following these simple steps:

  1. Download the Absa App
  2. Choose the account you would like to open
  3. Tell us who you are
  4. To keep you safe, we will verify your cell phone number
  5. Take a selfie, and we will do facial matching with the Department of Home Affairs to confirm you are who you say you are
  6. Tell us where you live
  7. Let us know what you do for a living and your income
  8. Click Apply.

 

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How we use phones to avoid human contact

A recent study by Kaspersky Lab has found that 75% of people pick up their connected device to avoid conversing with another human being.

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Connected devices are becoming essential to keeping people in contact with each other, but for many they are also a much-needed comfort blanket in a variety of social situations when they do not want to interact with others. A recent survey from Kaspersky Lab has confirmed this trend in behaviour after three-quarters of people (75%) admitted they use a device to pretend to be busy when they don’t want to talk to someone else, showing the importance of keeping connected devices protected under all circumstances. 

Imagine you’ve arrived at a bar and you’re waiting for your date. The bar is busy, and people are chatting all around you. What do you do now? Strike up a conversation with someone you don’t know? Grab your phone from your pocket or handbag until your date arrives to keep yourself busy? Why talk to humans or even make eye-contact with someone else when you can stare at your connected device instead?

The truth is, our use of devices is making it much easier to avoid small talk or even be polite to those around us, and new Kaspersky Lab research has found that 72% of people use one when they do not know what to do in a social situation. They are also the ‘go-to’ distraction for people even when they aren’t trying to look busy or avoid someone’s eye. 46% of people admit to using a device just to kill time every day and 44% use it as a daily distraction.

In addition to just being a distraction, devices are also a lifeline to those who would rather not talk directly to another person in day-to-day situations, to complete essential tasks. In fact, nearly a third (31%) of people would prefer to carry out tasks such as ordering a taxi or finding directions to where they need to go via a website and an app, because they find it an easier experience than speaking with another person.

Whether they are helping us avoid direct contact or filling a void in our daily lives, our constant reliance on devices has become a cause for panic when they become unusable. A third (34%) of people worry that they will not be able to entertain themselves if they cannot access a connected device. 12% are even concerned that they won’t be able to pretend to be busy if their device is out of action.

Dmitry Aleshin, VP for Product Marketing, Kaspersky Lab said, “The reliance on connected devices is impacting us in more ways than we could have ever expected. There is no doubt that being connected gives us the freedom to make modern life easier, but devices are also vital to help people get through different and difficult social situations. No matter what your ‘connection crutch’ is, it is essential to make sure your device is online and available when you need it most.”

To ensure your device lifeline is always there and in top health – no matter what the reason or situation – Kaspersky Security Cloud keeps your connection safe and secure:

·         I want to use my device while waiting for a friend – is it secure to access the bar’s Wi-Fi?

With Kaspersky Security Cloud, devices are protected against network threats, even if the user needs to use insecure public Wi-Fi hotspots. This is done through transferring data via an encrypted channel to ensure personal data safety, so users’ devices are protected on any connection.

·         Oh no! I’m bored but my phone’s battery is getting low – what am I going to do?

Users can track their battery level thanks to a countdown of how many minutes are left until their device shuts down in the Kaspersky Security Cloud interface. There is also a wide-range of portable power supplies available to keep device batteries charged while on-the-go.

·         I’ve lost my phone! How will I keep myself entertained now?

Should the unthinkable happen and you lose or have your phone stolen, Kaspersky Security Cloud can track and protect your device from data breaches, for complete peace of mind. Remote lock and locate features ensure your device remains secure until you are reunited.

 

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