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Will a robot take my job?

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Recent research has found that AI has the potential to double the growth rate of the South African economy. Even though this is great news, it is worrying for many employees as they begin to wonder if they will be replaced by a robot, says ROB JARDINE, Head, Research and Solutions at the NeuroLeadership Institute South Africa.

Last year, research by Accenture and the Gordon Institute of Business Science (GIBS) posited that artificial intelligence (AI) had the potential to double the growth rate of the South African economy and boost rates of profitability by an average of 38 percent by 2035. This is great news for South African businesses of course, but an AI-dominated landscape brings with it multiple ethical and social issues, including the problem of a labour force that feels redundant and whose skills may be no longer needed.

AI will undoubtedly change the world of work, just as the Industrial Revolution did in the 1700s and 1800s. Certain jobs will become obsolete, as intelligent machines will be able to complete tasks quicker and more accurately than humans. New roles will also be created – jobs that we haven’t even thought about yet. AI will be the biggest disruptor the business world has seen in over two centuries. It is little wonder, then, that people are already starting to get jittery about the possibility of being replaced by, or working with, a robot in the near future.

Why we see AI as a threat

Neuroscience, which focuses on how the brain works, has some valuable insights into precisely why AI is perceived as such a threat by the workforce. As social animals, our desire to be part of a herd – in this case a company – is hardwired into our brains, an evolutionary remnant of when physical survival depended on safety in numbers. Any sense of social exclusion, therefore, is felt as a danger to our very existence, and our brain is consequently sensitive to this trigger in our social environments.

Feeling excluded is one of the five social triggers that is interpreted by the brain as a result of its central organising principal: to minimize danger and maximise reward. These triggers can put our brains into a threat or reward state that has an effect on our capacity to solve problems, make decisions and collaborate. AI is particularly threatening because it can be triggered by all five areas of human social experience: Status, Certainty, Autonomy, Relatedness, and Fairness (SCARF ®).

AI threatens an employee’s Status, as their value in the workplace and as a productive member of society comes into question. Certainty is no longer guaranteed, as the future is unpredictable and employees wonder whether they will even have a job in the next five years. With AI encroaching on the workplace, employees feel as though they are losing their Autonomy because they cease to feel in control and think that they may not have options. Their Relatedness is threatened as they believe that they don’t belong anymore and are not sure which group they may belong to in the future. Finally, a sense of Fairness is triggered in employees as they feel as though they may not be treated equally.

One of the worst effects of being in a threatened state is that people are not open to change because the brain has less access to long-term memory and its capacity to think rationally and make decisions is reduced. This is because the brain is in a flight-or-flight survival mode, and so does not prioritise these actions. People are consequently also unable to see AI as something that could allow them the space to be more innovative, explore a new career, or give them more free time.

This brain state also affects the control of self-defeating behaviour; for example, an employee in a threatened state could stop being collaborative with their colleagues, procrastinate in their work, and have lower capacity to solve problems. None of this behaviour is conducive to doing business or ensuring a productive workforce.

Cultivating a growth mindset in employees

As AI becomes more of a permanent fixture in companies, employers should start focusing on fostering a growth mindset in their employees, so that they welcome the change that AI will bring, rather than fearing it. This mindset, pioneered by the work of Dr Carol Dweck, is based on whether employees believe that their abilities are finite or if they can be developed. If they do believe that their ability can be developed, then they will be inspired by the change and look forward to it as an opportunity to grow.

We must also remember that, with the dawn of the age of AI, human qualities become far more valuable. AI machines cannot truly collaborate and adjust their behaviour in relation to others’ actions. They do not have the same degree of social intelligence, and cannot become leaders. AI machines also lack business acumen and are unable to transfer their ‘skills’ from one industry to another. All these qualities, even in the age of AI, will still be a vital aspect of ensuring a prosperous society and thriving economy.

Entrepreneurship provides a solution

It is undeniable, however, that many South African’s jobs will become obsolete or change as AI becomes more of a permanent fixture in the workplace. The significant portion of SA’s workforce that is unskilled or semi-skilled will most likely be the first to be replaced by machines that will be able to do the work more efficiently. This will place pressure on individuals to change how they approach work and possibly to seek work in other sectors. However, this is no different to how jobs have evolved in the past. The introduction of more efficient farming technology a few centuries ago, for example, meant fewer people were needed to farm the land and so more workers were able to take up roles in other industries where there were labour shortages.

But with every door that AI closes to the workforce, another one opens – in this case, entrepreneurship. AI will make entrepreneurship an even more sought-after skill in the SA economy, as it focuses on innovation, provides employment opportunities, and has significant social impact. Entrepreneurship also gives individuals a sense of belonging, as being productive members of society provides Status, Certainty, Autonomy, and a sense of Relatedness and Fairness. People are able to elevate their level of contribution, they have more certainty and autonomy in their own work in an entrepreneurial setting, and can develop a more individualised sense of belonging by being able to gain as much as they contribute. This sense of belonging means that people are performing at their best, as they do not feel threatened by a change that may seem out of their control.

Of course, in order to retain employees, it is not feasible to ask them to set up their own shops. However, as employers, we can look at the ways that we define and integrate current employment when the machines join us in the workforce. By allowing employees more autonomy and control in the way they do and view their work, we can put them in a better brain state, as it plays to their social drivers. In most industries where the impact of machines will become more prominent, this is already being done in the advancement of the gig economy.

In conclusion, then, AI is definitely set to change our workforce in the next few decades, but not all these changes will be threatening. It is up to employers to ensure that their employees realise this by playing to the social domains that trigger the brain, so that every individual can continue to perform optimally, learn new skills, and work towards their future roles in stimulating our economy. If we are able to do this, we will ensure our brains will be at their best to face and embrace this change.

In a world that is becoming more mechanistic, it is our ability to be aware of our social surroundings that both sets us apart, and allows us to never fear a robot taking our job.

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Acer gaming beast escapes

Acer this week unveiled two notebooks that take portable gaming to new extremes.

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Acer  unveiled two new Predator Helios gaming notebooks this week at the next@acer global press conference in New York. They include the powerful Predator Helios 500, featuring up to 8th Gen Intel Core i9+ processors, and the Predator Helios 300 Special Edition that includes upgraded specs from its predecessor and a distinctive white chassis. Both feature VR-Ready performance, advanced thermal technologies, and blazing-fast connectivity.

“We’ve expanded our Predator Helios gaming notebook line in response to popular demand from gamers seeking extreme performance on the go,” said Jerry Kao, President of IT Products Business, Acer. “The Predator Helios 500 and Helios 300 gaming notebooks feature Acer’s proprietary thermal technologies and powerful components that, coupled with our award-winning software, deliver unparalleled gaming experiences.”

“The 8th Gen Intel Core i9+ processor for gaming and creation laptops is the highest performance Intel has ever delivered for this class of devices; purpose built for enthusiasts who demand premium gaming experiences whether at home or on the go,” said Steve Long, Vice President and General Manager, Client Computing Group Sales and Marketing, Intel. “Intel and Acer’s long relationship has produced amazing products over the years, and the new Acer Predator Helios gaming notebooks are powerful examples of what’s possible with this unprecedented level of performance.”

Predator Helios 500 is a gaming beast featuring overclocking, 4K 144 Hz panels

Designed for extreme gamers, the Predator Helios 500 is a gaming beast. It features up to overclockable 8th Gen Intel Core i9+ processors and overclockable GeForce GTX 1070 graphics. Intel Optane memory increases responsiveness and load times, while ultra-fast NVMePCIe SSDs, Killer DoubleShot Pro networking, and up to 64GB of memory keep the action going, making the Helios 500 the ideal gaming notebook for graphic-intensive AAA titles and live streaming.

Top-notch visuals are delivered on bright, vibrant 4K UHD or FHD IPS 17.3-inch displays with 144Hz refresh rates for blur- and tear-free gameplay. NVIDIA G-SYNC technology is supported on both the built-in display and external monitors, allowing for buttery-smooth imagery without tearing or stuttering. For those looking for maximum gaming immersion, dual Thunderbolt 3 ports, and display and HDMI 2.0 ports support up to three external monitors. Two speakers, a subwoofer, and Acer TrueHarmony and Waves MAXXAudio technology deliver incredible sound and hyper-realistic 3D audio using Waves Nx.

The Helios 500 stays cool with two of Acer’s proprietary AeroBlade 3D metal fans, and five heat pipes that distribute cool air to the machine’s key components while simultaneously releasing hot air. Fan speed can be controlled and customized through the PredatorSense app.

A backlit RGB keyboard offers four lighting zones with support for up to 16.8 million colors. Anti-ghosting technology provides the ultimate control for executing complex commands and combos, which can be set up via five dedicated programmable keys.

Acer’s PredatorSense app can be used to control and monitor the notebook’s vitals from one central interface, including overclocking, lighting, hotkeys, temperature, and fan control.

Predator Helios 300 Special Edition brings a sophisticated design twist to gaming notebooks

Acer’s budget-friendly Helios 300 gaming line sees the addition of a Special Edition model featuring an all-white aluminum chassis accented with gold trim, an unusually chic design for gaming notebooks.

The Helios 300 Special Edition (PH315-51) allows for ultra-smooth gameplay via its 15.6-inch FHD IPS display with an upgraded 144Hz refresh rate. The rapid refresh rate shortens frame rendering time and lowers input lag to give gamers an excellent in-game experience. It’s powered by up to an 8th Gen Intel Core i7+ processor, overclockable GeForce GTX 1060 graphics, up to a 512 GB PCIe Gen 3 NVMe solid state drive, and up to a 2 TB hard disk drive.

The Helios 300 Special Edition also comes equipped with up to 16 GB of DDR4 memory, and is upgradable to 32GB. Intel Optane memory speeds up load times of games and applications, access to information and improves overall system responsiveness. In addition, Gigabit Ethernet provides fast wired connections, while Gigabit Wi-Fi is provided by the latest Intel Wireless-AC 9560 that delivers up to 1.73Gbps throughput when using 160 MHz channels (2×2 802.11ac, dual-band 2.4GHz and 5GHz).

The Helios 300 Special Edition also includes two of Acer’s ultrathin (0.1 mm) all-metal AeroBlade 3D fans designed with advanced aerodynamics and superior airflow to keep the system cool. They can be controlled with Acer’s PredatorSense app, which offers three usage modes:

1. Coolboost mode:

For heavy loading games, rendering, streaming, and extended video consumption

2. Normal mode:

For productivity tools like Microsoft Office

3. Silent mode:

For web browsing and online chatting

Price and Availability

Predator Helios 500 will be available in South Africa in June starting at R34 999.00

Helios 300 Special Edition will be available in South Africa in August 2018. Exact Price will be communicated closer to the time.

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LG G7 arrives in SA

LG this week introduced South Africa to its latest premium smartphone, the LG G7 ThinQ, focused on bringing useful and convenient AI features to the smartphone experience.

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Powered by the latest Qualcomm Snapdragon 845 Mobile Platform, the LG G7 ThinQ offers 4GB of RAM and 64GB of internal storage to run demanding tasks and apps with. It is equipped with a 6.1-inch Super Bright Display, but the LG G7 ThinQ remains compact enough to use with one hand.

Sporting a new design aesthetic for the G series, the polished metal rim gives the LG G7 ThinQ a sleeker, more refined look, complemented by Gorilla Glass 5 on both the front and the back for enhanced durability. Rated IP68 for dust and water resistance, the LG G7 ThinQ is also awarded MIL-STD 810 c certification, having been subjected to a range of extreme temperature and environment tests designed by the United States military.

The LG G7 ThinQ has an 8MP camera up front, rendering clear and natural selfies, with two 16MP cameras at the back that deliver higher resolution photos with more detail, as well as a Super Wide Angle configuration.

As with other leading brands, LG has evolved its signature camera by including AI functionality. The AI CAM offers 19 shooting modes for intelligence-optimised shots. Users can also improve their photos by choosing from an additional three effect options should the AI CAM recommendation not suit their taste.

The new Super Bright Camera captures images that are up to four times brighter than typical photos shot in dim light. Through the combination of pixel binning and software processing, the AI algorithm adjusts the camera settings automatically when shooting in low light.

Live Photo Mode records one second before and after the shutter is pressed for snippets of unexpected moments or expressions that would normally be missed. Stickers uses face recognition to generate fun 2D and 3D overlays, such as sunglasses and headbands, that can be viewed directly on the display.

New to the G series is Portrait Mode, which generates professional-looking shots with out-of-focus backgrounds. This effect can be generated using both front and rear standard lenses as well as the rear Super Wide Angle lens.

LG G7 ThinQ offers further AI functionality with the inclusion of Google Lens features. Google Lens is a new way to search using the AI and computer vision. Google Assistant and Google Photos allow users to access more information on objects such as landmarks, plants, animals, and books. It can identify text or visit websites, add business cards to contacts, events to the calendar or look up an item on a restaurant menu.

A button just below the volume keys launches the AI functionality. A single tap of this button launches the Google Assistant, while two quick taps launches Google Lens. Users can also hold down the button to start talking to the Google Assistant without the repetition of the OK Google command.

With Super Far Field Voice Recognition (SFFVR) and the highly-sensitive G7ThinQ microphone, the Google Assistant can recognise voice commands from up to five meters away. SFFVR is able to separate commands from background noise, making the LG G7 ThinQ an alternative to a home AI speaker, even when the TV is on. Commands for the Google Assistant have been increased in the LG G7 ThinQ so users can get more done with their voice alone.

“The LG G7 ThinQ is strongly focused on the fundamentals and its launch marks a new chapter for our company,” said Deon Prinsloo, General Manager for Mobile Communication, LG Electronics S.A Pty Ltd. “Through the combination of personalised and useful AI functionalities with meaningful smartphone features, this is LG’s most convenient and in the moment smartphone yet.”

Key Specifications

  • Mobile Platform: Qualcomm Snapdragon 845 Mobile Platform
  • Display: 6.1-inch QHD+ 19.5:9 FullVision Super Bright Display (3120 x 1440 / 564ppi)
  • Memory:
    • LG G7 ThinQ: 4GB LPDDR4x RAM / 64GB UFS 2.1 ROM / MicroSD (up to 2TB)
  • Camera:
    • Rear Dual: 16MP Super Wide Angle (F1.9 / 107°) / 16MP Standard Angle (F1.6 / 71°)
    • Front: 8MP Wide Angle (F1.9 / 80°)
  • Battery: 3000mAh
  • OS: Android 8.0 Oreo
  • Size: 153.2 x 71.9 x 7.9mm
  • Weight: 162g
  • Connectivity: Wi-Fi 802.11 a, b, g, n, ac / Bluetooth 5.0 BLE / NFC / USB Type-C 2.0 (3.1 compatible)
  • Colours: New Aurora Black
  • Others: Super Bright Display / New Second Screen / AI CAM / Super Bright Camera / Super Far Field Voice Recognition / Boombox Speaker / Google Lens / AI Haptic / Hi-Fi Quad DAC / DTS:X 3D Surround Sound / IP68 Water and Dust Resistance / HDR10 / Google Assistant Key / Face Recognition / Fingerprint Sensor / Qualcomm Quick Charge 3.0 Technology / Wireless Charging / MIL-STD 810G Compliant / FM Radio
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