Even though some view the latest developments in AI a little daunting, ANTON VAN HEERDEN, Managing Director and Executive Vice-President, Africa & Middle East at Sage, believes we need to see bots and advanced AI as an opportunity to be more efficient.
South African developers and enterprises are showcasing some of the ways they’re putting the newest artificial intelligence (AI) technologies to work, this week at BotCon in Cape Town. Some of the latest developments are a little scary, especially for those who have grown up with rogue AIs and robots in science-fiction or have read the headlines about how we’ll lose millions of jobs worldwide to automation by 2020.
What does this mean for the average business builder or entrepreneur in South Africa? My view is that they should see bots and advanced AI as an opportunity to be more efficient, and make room for more meaningful work for their human employees. Of course, we’ll all need to upskill and reskill ourselves—as millions of people have needed to do in other technology revolutions throughout history— but the good thing is that AI and robotics can help us become more productive and do more ‘human’ work and less of the mundane stuff.
Humans + AI = a great team for small business
AI and bots could change the way small businesses work as much as mobile phones and the Internet have. But rather than replacing human employees, it will help people working for and managing Small & Medium Businesses to achieve more with their time. Used correctly, humans and AI can achieve more together than either can on its own.
Even though many bots today offer fairly basic functionality and features, the pace of innovation in AI and machine learning is accelerating. Advances in areas such as natural language processing (NLP) and speech recognition enable us to interact with machines in ways that feel more natural to us. Just think, for example, of asking Siri a question using your voice compared to fiddling with the onscreen keyboard of your iPhone.
More time to innovate and make happy customers
Letting a ‘bot’ file your expense claims, seek quotes for a caterer for your product launch or respond to basic online customer chat requests could save human capacity for innovation and customer service. Sage, for example recently announced that the first accounting chat bot Pegg now has over 20,000 users in 110 countries.
This is important for small businesses since our research consistently shows that finding time for innovation and creativity is a huge bugbear for time-strapped business builders around the world. It’s little wonder, then, that our recent research also illustrates that South African entrepreneurs are enthusiastic about AI rather than fearful (Forum for Business Builders – South Africa data).
South African entrepreneurs love technology and have traditionally been eager to embrace tools that help them get more things done every day. The research also shows that 43% of respondents are ready Hi Arthurfor AI and bots to help them organise their professional life for them. Nearly half (47%) agreed that they would feel comfortable with AI and Bots organising their personal life for them.
Around 61% of respondents chose AI as the most important technology trend for 2017, with only 18% choosing the blockchain. And some 71% said that they would welcome an admin-free world – the sort of world that AI, blockchain and the next wave of disruptive digital technologies will help us to create.
In the final analysis, technology is there to free us from drudge tasks, so that we can focus on the exciting, creative work that humans still do best.
Password managers don’t protect you from hackers
Using a password manager to protect yourself online? Research reveals serious weaknesses…
Top password manager products have fundamental flaws that expose the data they are designed to protect, rendering them no more secure than saving passwords in a text file, according to a new study by researchers at Independent Security Evaluators (ISE).
“100 percent of the products that ISE analyzed failed to provide the security to safeguard a user’s passwords as advertised,” says ISE CEO Stephen Bono. “Although password managers provide some utility for storing login/passwords and limit password reuse, these applications are a vulnerable target for the mass collection of this data through malicious hacking campaigns.”
In the new report titled “Under the Hood of Secrets Management,” ISE researchers revealed serious weaknesses with top password managers: 1Password, Dashlane, KeePass and LastPass. ISE examined the underlying functionality of these products on Windows 10 to understand how users’ secrets are stored even when the password manager is locked. More than 60 million individuals 93,000 businesses worldwide rely on password managers. Click here for a copy of the report.
Password managers are marketed as a solution to eliminate the security risks of storing passwords or secrets for applications and browsers in plain text documents. Having previously examined these and other password managers, ISE researchers expected an improved level of security standards preventing malicious credential extraction. Instead ISE found just the opposite.
Click here to read the findings from the report.
MWC: Next generation of inflight connectivity to be unveiled
Next week at Mobile World Congress, the Seamless Air Alliance will reveal progress on its mission towards enabling the next generation of inflight connectivity. This follows a significant start for the Alliance, which has seen membership increase five-fold since the first meeting in June of last year. The Alliance has a new research laboratory setup and continues progress through its three working groups, writing specifications for the technology, requirements, and operations.
These developments represent a huge leap towards the goal of making connectivity as easy and enjoyable in the skies as it is on the ground. Appearing as part of the Airbus stand (Hall 6, stand 6G34), the Seamless Air Alliance will reveal specification topics that have been completed and published to its membership.
“The passenger experience with inflight connectivity remains one of the great technology challenges. From Day One we have been determined to deliver on our mission to bring industries and technologies together to make the inflight internet experience simple to access and a delight to use,” said the Alliance’s Chief Executive Officer, Jack Mandala.
“I have been tremendously encouraged by the enthusiastic and committed response we have seen and the widening areas of expertise we can call upon as more and more companies and organisations continue to join us,” he added.
Announced during MWC 2018, the Seamless Air Alliance has since grown to twenty-three membercompanies with more than one-hundred key personnel from across the membership participating in its three working groups, with numbers continuing to increase.
The Seamless Air Alliance was created by founding members Airbus, Airtel, Delta Air Lines, OneWeb and Sprint, and quickly joined by Air France KLM, Aeromexico, and GOL Linhas Aereas Inteligentes and global technology leaders including Astronics, Collins Aerospace, Comtech, Cyient, iDirect, Inmarsat, Intelsat, Latecoere, Nokia, and Panasonic.
Today, the Alliance is pleased to announce five additional new members: Adaptive Channel, Etihad Airways, GlobalReach Technology, Safran, and SITAONAIR.
“We are extremely pleased to have these companies join and be a part of the companies driving the next generation of connectivity.” said Mr Mandala.
The Seamless Air Alliance will enable travelers boarding any flight, on any airline, anywhere in the world, to use their own devices to automatically connect to the Internet with no complicated login process nor paywall to scramble over.
The Alliance is also announcing the release of a new research study on the economic benefit of standardization on the inflight connectivity market at Mobile World Congress. This report is available for download at https://www.seamlessalliance.com/publications/
The Alliance is moving rapidly towards an expected demonstration of the technology later in 2019 and anticipates massive interest in Barcelona from the whole communications eco-system.