The arrival of hyperscale cloud data centres in South Africa, the commercial maturing of new interactions such as Augmented Reality, and the rise of the intelligent edge paint a promising picture for 2018, writes DOUG WOOLLEY, General Manager of Dell EMC.
But these are not just local events – globally the next year holds a lot of promise. As highlighted in the Next Era of Human-Machine Partnership report from Dell Technologies and the Institute for the Future (IFTF), some profound new realities are just around the corner.
Mega clouds are a very notable prediction from this report. ‘Mega clouds’ are so-called because they will span multiple cloud vendors. Companies and individuals will start expecting to shift workloads, data and other assets between those vendors, avoiding lock-ins and ‘cloud silos’ that are emerging as the migration away from client-server concepts continue.
In South Africa this will be preempted by the arrival of Azure hyperscale datacentres, a clear reflection of the country’s growing demand for cloud’s efficiency and innovation delivery. But the impact will be felt beyond our borders, reaching out to the rest of the SADC region. Doug Woolley, GM of Dell EMC South Africa, is particularly excited about opportunities in sub-Saharan Africa:
“It’s one of our fastest growing regions. We will look at getting more potential investment for the SADC and Indian Island territories. We see a lot of upside, we see a lot of partners engaging with us and also a lot of customers having conversations. And we’ve had good, significant wins in the territory in the past six months. I am very happy with the rate and potential there.”
With this growth of cloud will come the distinct rise of the intelligent edge. This speaks of more decision-making capacity being shifted to devices located away from the core of cloud systems. The sensor on a security system or environmental monitor will not have to wait for feedback from the central hub in order to act, thus drastically reducing response times for all types of situations. Called the IQ of Things, this revolution is already evident in our cars – where sensors feed information to local systems inside the vehicles.
Such systems will start hosting certain levels of artificial intelligence, a force that continues to reshape the world. In 2018, Dell EMC predicts this trend expanding into ‘thinking tasks’ at businesses. Using data, AIs will help companies significantly reduce time spent scoping, debating, scenario planning and testing every new innovation.
AI will also play a growing role in recruiting the right people and skills, which the report refers to as ‘bias checking’. This is the use of AI to get around human shortcomings. Not dissimilar to ‘blind’ auditions where musicians perform behind a screen, AI will be utilised to help inform hiring and promotion decisions without the unseen prejudice of humans.
Numerous companies are already using such practices. But they are the outliers. In 2018, we will start regarding them as the pioneers. Those include companies that will be using Augmented and Virtual Reality for remote interviews of candidates and engagements with customers. As digital entertainment such as e-sports grow in popularity, that tech-savvy audience will also drive the adoption of AR and VR in 2018.
Dell Technologies chairman and CEO, Michael Dell, had sight of this future when he launched the most ambitious technology merger in history between Dell and EMC, a future he has often articulated: “I think it’s nothing short of the beginning of a fourth industrial revolution, and the plot for us is being the essential infrastructure company.”
Today Dell EMC is a true end-to-end provider, from the vital infrastructure in the back to the point devices that people use to realise their ambitions. Even in South Africa, the shift has been near seamless. Less than 5 percent of employees had left the merged companies, shares have grown in key market segments, and a new partner programme is making waves with unmatched returns for everyone involved. These are things Woolley recounts with pride:
“It is always a challenge to bring two cultures together, even if they share similar outlooks. Over the past year, at a local level, we’ve managed to integrate the sales and product teams very well. On a technical level there has also been a lot work to integrate the guys under one infrastructure and leadership. From that people perspective I am very happy.”
Dell EMC believes 2018 will be a significant year in humanity’s progress and it is ready to be an active participant in that evolution, said Woolley:
“We are definitely riding that wave and having those conversations. Without sounding arrogant, I think we have positioned ourselves as the cloud infrastructure player. There is still, as an industry, work to do on how do we move effectively to the next level of cloud, and that is more around the application conversations. Dell EMC is very well positioned to have a meaningful conversation with customers on how do we cloudify their apps and get it on modern infrastructure.”
Huawei goes ultra-premium
Porsche Design and Huawei have launched the Porsche Design Huawei Mate RS in South Africa exclusive to MTN and retailing for R 26 459.
The Porsche Design Huawei Mate RS boasts features like the world’s first dual fingerprint design, including an in-screen fingerprint sensor, the world’s first Artificial Intelligence (AI) processor and Leica triple camera with 40MP image capture.
“After the overwhelming success of the Porsche Design Huawei Mate 10 Pro in South Africa, we now bring you our latest offering, a perfect blend of innovation in a smartphone and luxury design,” said Likun Zhao, Vice President of Huawei Consumer Business Group Southern Africa. “From three-point security feature including facial recognition, rear fingerprint scanner and the new innovative in-screen fingerprint to the Leica triple camera system. it culminates in an unprecedented experience for our customers.”
The device incorporates Porsche Design’s signature design language and Huawei’s breakthrough technology. The phone has a 6” 2K curved OLED screen and symmetrical look, minimalist feel and 8-edged 3D curved glass body.
High performance is symbolised by the naming of the smartphone: the term “RS” in the world of Porsche motorsport stands for outstanding racing performance.
Huawei provided the following information on The Porsche Design Huawei Mate RS benefits and features :
· The world’s first dual fingerprint scanner for enhanced convenience, allowing users to wake and unlock the device simply, thanks to an in-screen fingerprint sensor. Hover to wake the device, touch to unlock it
· The winning combination of Leica triple camera with 40MP RGB sensor technology and exceptional photography powered by Master AI. This combination puts effortless, eye-catching photography at the fingertips of those looking to immortalise their favourite moments. Combined with 5 x hybrid zoom, and the world’s first AI image stabilisation on a smartphone camera ensures photography lovers can capture the best shots with exceptional clarity in almost any situation
· The Porsche Design Huawei Mate RS is the first Huawei handset to allow quick wireless charging, making it even easier to keep the phone topped up and ready to go and, thanks to its long lasting battery, users will easily be powered through the busiest of days
· An ‘intelligent’ smartphone, the powerful AI processor automatically tailors the performance of the phone according to how it is used – constantly learning, understanding and anticipating needs, it is the perfect personal assistant for the pocket
· 256GB of internal storage means those constantly on the go and constantly on their phone can be worry free
· Dual SLS (super linear system) speakers with DOLBY ATMOS enable users to have a superior experience, with the best immersive surround sound and entertainment on the go
· Splash, water and dust resistant, which means there is no need to worry about damaging the device in the rain or accidentally dropping it in water
Jan Becker, CEO Porsche Design Group, said: “Both Porsche Design and Huawei seek to imagine and develop products that stand for precision and perfection, intelligent functionality and highly sophisticated design. Our aim was to create an outstanding device that goes one step further. We believe we have reached this goal by taking our partnership to the next level.”
Porsche Design and Huawei have worked in tandem to develop a smartphone that fuses together the two brands’ DNA, wealth of experience in design and technology, industry-leading expertise and exceptional performance. Through the use of colour in the device’s body, software themes and accessories, the new handset is accentuated with Porsche Design’s distinguished aesthetic and purist, minimalist feel.
The Porsche Design Huawei Mate RS will be available to purchase exclusively from MTN at R 26 459.
Cross-channel chat launched
Clickatell has launched a cross-channel live chat service, Touch Go, that transforms omni-channel customer care.
It enables live chat across a company’s website as well as social platforms (Twitter and Facebook) and mobile apps, bringing customer care and engagement into a single business platform.
“Today’s consumers expect to engage with your brand on the digital channel of their choosing,” says Deon van Heerden, Clickatell Engage CEO and Group CFO. “They want to message your business and instantly have queries resolved, find the information and services they are looking for, without the need for a voice call. Clickatell’s Touch Go makes that happen with the right level of capabilities for businesses of all sizes.”
Businesses can start using Touch Go immediately, with a free Starter option. Touch Go requires no credit card for sign-up and is fully featured with a simple setup process. It offers customisable branding, a unified chat desk business application as well as reports and analytics.
As the business scales up its digital customer care, it can opt-in for the Touch Enterprise offering. Touch Enterprise is designed for scaling up customer care efforts through advanced capabilities including AI driven virtual agents, sentiment analysis, automated workflows, enterprise integrations and in-channel mini-applications.
“Customer care has become a defining factor for sustained business success ” says Nirmal Nair, Clickatell Engage EVP Product & Marketing. “In an ever-increasing mobile native world, customers often choose to interact digitally, but they also expect to be able to reach a human immediately, should they need. Monitoring multiple channels and providing immediate action becomes challenging with siloed deployments. Touch’s unified solution allows businesses of all sizes to provide the customer delight in a simple modular approach.”