As the older generation of trained energy specialists approach retirement age, firms must look at attracting younger replacements. But, says MARTIN RICHARDS, Senior Director for Energy Industry Solutions, OpenText, that is not so easy with more enticing companies looking for the same talent.
The ‘Great Crew Change’ taking place in today’s energy sector creates numerous challenges. As an older generation of highly trained specialists approaches retirement age en masse, energy firms must attract and train large numbers of talented young replacements. That’s not easy when ‘hotter’ companies such as Facebook, Google and Uber want to recruit the same talent.
Forty years ago, running a nuclear power plant or exploring for oil and gas offered high-tech career appeal to many young engineers and PhDs. Today’s bright new graduates, though, have other cutting-edge options. So what’s an energy company to do when it faces the loss of many decades’ worth of knowledge and experience all at once?
One solution – digitalization – might not seem obvious at first. But by updating and digitalizing how they manage, store and share information, energy companies can preserve the knowledge of soon-to-be retirees and improve their ability to recruit a new generation of skilled employees. At the same time, such transformation can also help those organizations become more efficient, effective and ready for future change.
New ideas about data
While every business in the energy industry is unique, many have long relied on old-fashioned, paper-based documentation. In quite a few companies, this information is also distributed across various silos, with different teams or departments jealously guarding ‘their’ information from other groups. Such attitudes, however, are alien to today’s up-and-coming generation of professionals.
One story I heard recently clearly illustrates this divide: A senior engineer in his 50s recounted discussing a technical problem with a much younger co-worker, whose response was to promptly go to WhatsApp to ask former classmates for help. Within minutes, one of his friends had come back with an answer to the problem.
This is a far cry from how many energy companies are used to managing information. Up until recently, for instance, many firms employed teams of document controllers who were in charge of managing requests for records. If you needed a printed report or maintenance guide, you would turn over a written request to one of these controllers, who would then disappear into a maze of filing cabinets to retrieve the document.
That’s hardly an efficient system for a mobile, digital age, is it? So bringing in a new generation of employees who grew up with iPads, smartphones, tablets and WiFi will require companies to adopt new ways of working as well.
Preserving knowledge digitally
As they move into new digital working practices, energy firms must also work to preserve the knowledge of older employees approaching retirement. This means digitalizing large volumes of information from a wide array of sources – paper reports, books, memos, handwritten notes and more – and then bringing order to that information so it can be more easily searched, shared and kept up to date.
Technology can help with much of this. For example, advanced scanning devices and character recognition software can quickly and efficiently transform printed materials into digital data. Sometimes, though, hands-on human help is also needed.
Consider one company OpenText worked with that had acquired an oil platform from a large energy firm selling off aging assets. Before taking over, the company received all of the documentation it needed to operate the platform… in the form of 16 pallets of paper delivered to its parking lot. The business ended up having to employ a team of people from the original energy firm who understood how to make sense of those records.
Preserving old knowledge for a new digital era can be even more challenging in the nuclear energy sector, which has traditionally disaggregated critical information into multiple documents for security purposes. In many cases, one document won’t make sense unless it is read alongside several other related documents. It’s a system the older generation understands that won’t make sense to younger incoming employees.
Transformation in action
So how does a company make the transition from paper to digital?
OpenText has found the process is best managed in four stages. First, content must be brought under control. This means bringing information into a single, digital repository and eliminating silos. Along the way, files and metadata are standardized so content will be searchable, sharable and usable in a variety of formats.
The next step involves optimizing the newly digital content for accessibility. This requires adding advanced search capabilities, as well as security controls for sensitive documents, version control and support for mobile.
After that, additional changes are made to build in processes for content reviews, approvals and audit trails. This stage also involves enabling automatic notifications to be distributed whenever information is revised or updated.
Finally, in the last stage of transformation, content is integrated with other systems for operations, maintenance, project management and more. This process, for instance, could enable an employee reading an SAP work order on an iPad to also receive location-based information about where a particular piece of equipment is located and get temperature data to know whether the equipment in question is cool enough to be safely touched.
For one nuclear power provider that OpenText has worked with, such a staged transformation enabled the company to add built-in support for industry-standard regulatory compliance, making information management easier and more efficient for thousands of employees.
Building for the future
In addition to the dramatic generational shift in their workforces, many companies in the energy sector today are also confronting the need to replace aging infrastructure. Here, again, the right technology can help them accomplish this faster, more efficiently and more cost-effectively.
For example, one mining company in South America recently faced a difficult challenge: how to quickly bring online several new mines to replace those that were nearing depletion. It hadn’t developed a new mine in 20 years or so, which meant all of those past development processes had been paper-based and not designed for today’s needs and modern efficiency. To ensure faster results this time around, the company engaged OpenText to help it deploy a new system that provided hundreds of suppliers with centralized, online access to project information. By enabling orders, changes and other information to be managed digitally, this system allowed the company to reduce errors, improve communication and speed up every stage of new mine development.
Improvements like these not only help businesses move faster and become more efficient – they also make them more attractive to young employees who expect to work this way. Look, for example, at the utility sector, which is undergoing rapid change with the introduction of things like smart meters, rooftop solar and net metering. To enable their customers to manage such new services, utility companies are deploying new information technologies and advanced capabilities such as smart mobile apps and Big Data analytics. This will also help them recruit new generations of professionals to take over when the older generations hit retirement.
Managing change is always challenging and when changes are large and sweeping, there are plenty of opportunities to fall down and fail to meet those challenges. That’s especially the case in the energy sector, which has traditionally had a reputation of being resistant to change. Energy companies that are serious about successfully navigating the Great Crew Change will need to embrace new technologies and new processes, ideally with help from experienced partners who know how to manage and deliver transformation.
Those that can reinvent themselves in this way will be better positioned to deal with future challenges too. We’re already seeing new kinds of energy businesses emerging – smaller, more nimble businesses that are cloud-based digital natives from Day One. Legacy companies will have to adopt similar ways of thinking, working and managing information if they wish to remain competitive in the years ahead.
Now download a bank account
Absa has introduced an end-to-end account opening for new customers, through the Absa Banking App, which can be downloaded from the Android and Apple app stores. This follows the launch of the world first ChatBanking on WhatsApp service.
This “download your account” feature enables new customers to Absa, to open a Cheque account, order their card and start transacting on the Absa Banking App, all within minutes, from anywhere and at any time, by downloading it from the App stores.
“Overall, this new capability is not only expected to enhance the customer’s digital experience, but we expect to leverage this in our branches, bringing digital experiences to the branch environment and making it easier for our customers to join and bank with us regardless of where they may be,” says Aupa Monyatsi, Managing Executive for Virtual Channels at Absa Retail & Business Banking.
“With this innovation comes the need to ensure that the security of our customers is at the heart of our digital experience, this is why the digital onboarding experience for this feature includes a high-quality facial matching check with the Department of Home Affairs to verify the customer’s identity, ensuring that we have the most up to date information of our clients. Security is supremely important for us.”
The new version of the Absa Banking App is now available in the Apple and Android App stores, and anyone with a South African ID can become an Absa customer, by following these simple steps:
- Download the Absa App
- Choose the account you would like to open
- Tell us who you are
- To keep you safe, we will verify your cell phone number
- Take a selfie, and we will do facial matching with the Department of Home Affairs to confirm you are who you say you are
- Tell us where you live
- Let us know what you do for a living and your income
- Click Apply.
How we use phones to avoid human contact
A recent study by Kaspersky Lab has found that 75% of people pick up their connected device to avoid conversing with another human being.
Connected devices are becoming essential to keeping people in contact with each other, but for many they are also a much-needed comfort blanket in a variety of social situations when they do not want to interact with others. A recent survey from Kaspersky Lab has confirmed this trend in behaviour after three-quarters of people (75%) admitted they use a device to pretend to be busy when they don’t want to talk to someone else, showing the importance of keeping connected devices protected under all circumstances.
Imagine you’ve arrived at a bar and you’re waiting for your date. The bar is busy, and people are chatting all around you. What do you do now? Strike up a conversation with someone you don’t know? Grab your phone from your pocket or handbag until your date arrives to keep yourself busy? Why talk to humans or even make eye-contact with someone else when you can stare at your connected device instead?
The truth is, our use of devices is making it much easier to avoid small talk or even be polite to those around us, and new Kaspersky Lab research has found that 72% of people use one when they do not know what to do in a social situation. They are also the ‘go-to’ distraction for people even when they aren’t trying to look busy or avoid someone’s eye. 46% of people admit to using a device just to kill time every day and 44% use it as a daily distraction.
In addition to just being a distraction, devices are also a lifeline to those who would rather not talk directly to another person in day-to-day situations, to complete essential tasks. In fact, nearly a third (31%) of people would prefer to carry out tasks such as ordering a taxi or finding directions to where they need to go via a website and an app, because they find it an easier experience than speaking with another person.
Whether they are helping us avoid direct contact or filling a void in our daily lives, our constant reliance on devices has become a cause for panic when they become unusable. A third (34%) of people worry that they will not be able to entertain themselves if they cannot access a connected device. 12% are even concerned that they won’t be able to pretend to be busy if their device is out of action.
Dmitry Aleshin, VP for Product Marketing, Kaspersky Lab said, “The reliance on connected devices is impacting us in more ways than we could have ever expected. There is no doubt that being connected gives us the freedom to make modern life easier, but devices are also vital to help people get through different and difficult social situations. No matter what your ‘connection crutch’ is, it is essential to make sure your device is online and available when you need it most.”
To ensure your device lifeline is always there and in top health – no matter what the reason or situation – Kaspersky Security Cloud keeps your connection safe and secure:
· I want to use my device while waiting for a friend – is it secure to access the bar’s Wi-Fi?
With Kaspersky Security Cloud, devices are protected against network threats, even if the user needs to use insecure public Wi-Fi hotspots. This is done through transferring data via an encrypted channel to ensure personal data safety, so users’ devices are protected on any connection.
· Oh no! I’m bored but my phone’s battery is getting low – what am I going to do?
Users can track their battery level thanks to a countdown of how many minutes are left until their device shuts down in the Kaspersky Security Cloud interface. There is also a wide-range of portable power supplies available to keep device batteries charged while on-the-go.
· I’ve lost my phone! How will I keep myself entertained now?
Should the unthinkable happen and you lose or have your phone stolen, Kaspersky Security Cloud can track and protect your device from data breaches, for complete peace of mind. Remote lock and locate features ensure your device remains secure until you are reunited.