A recent VMWare report has revealed that companies are beginning the business mobility transformation, shifting at least one core business process to the mobile paradigm.
This was one of the key findings of the new VMware 2015 State of Business Mobility Report, a global survey of business decision makers and IT practitioners that examines the worldwide progress in transitioning from the client-server era to the mobile-cloud era. The report concluded that, to support this shift, the organisations surveyed are upgrading infrastructure, introducing customer-facing mobile apps and reprocessing mission-critical applications for mobile employees.
Mobility and the shift to the mobile-cloud era are among the most transformational trends in business today. With the potential to affect many employees, customers and business interactions, mobility can empower organisations to be more competitive and successful. While CIOs rank mobility as one of their highest priorities, businesses today are in varying stages of maturity when it comes to mobility, according to the VMware 2015 State of Business Mobility Report.
The report found a distinct separation between organisations that have executed business mobility initiatives and those that have not yet shifted business processes to a mobile structure. Of the 1,182 respondents, only 20 percent of companies have executed business mobility initiatives, transforming at least one core business process to a mobile model. These organisations said they have updated infrastructure, invested in mobile devices and rebuilt or reengineered applications that take advantage of mobility to make the business more competitive.
While many companies have not currently embraced the mobile model, the data showed many organisations are earnestly working to achieve business mobility, as nearly two-thirds (63 percent) of respondents have completed or are actively re-engineering a core business process to a mobile model within the next 12 months. To achieve these strategy goals, organisations said they are making key investments spanning infrastructure, applications and process alignment. More specifically, these organisations said they are upgrading infrastructure to support a mobile business model, (77 percent), introducing new mobile customer-facing apps (70 percent) and rebuilding or reengineering mission critical applications for mobile employees (69 percent) today or within the next 12 months.
Business mobility initiatives are driving a range of strategic results for global organisations. As companies shift applications and data to a mobile platform, increased security remains a most critical priority (55 percent), along with disaster recovery to protect IP (32 percent). At the same time, improving workforce effectiveness – beyond just simple employee productivity – is essential (34 percent), along with creating an improved user experience that keeps pace with the environment users are experiencing in their consumer lives (31 percent).
The investment in business mobility software can pay off, as the report found ROI averages of 150 percent. These businesses see increased benefits compared to those who have not executed business mobility, including the ability to more rapidly bring new revenue streams online (51 percent vs. 16 percent), cost of lost business opportunity (-44 percent vs. -22 percent) and user access to mission-critical apps (47 percent vs. 32 percent).
Huawei goes ultra-premium
Porsche Design and Huawei have launched the Porsche Design Huawei Mate RS in South Africa exclusive to MTN and retailing for R 26 459.
The Porsche Design Huawei Mate RS boasts features like the world’s first dual fingerprint design, including an in-screen fingerprint sensor, the world’s first Artificial Intelligence (AI) processor and Leica triple camera with 40MP image capture.
“After the overwhelming success of the Porsche Design Huawei Mate 10 Pro in South Africa, we now bring you our latest offering, a perfect blend of innovation in a smartphone and luxury design,” said Likun Zhao, Vice President of Huawei Consumer Business Group Southern Africa. “From three-point security feature including facial recognition, rear fingerprint scanner and the new innovative in-screen fingerprint to the Leica triple camera system. it culminates in an unprecedented experience for our customers.”
The device incorporates Porsche Design’s signature design language and Huawei’s breakthrough technology. The phone has a 6” 2K curved OLED screen and symmetrical look, minimalist feel and 8-edged 3D curved glass body.
High performance is symbolised by the naming of the smartphone: the term “RS” in the world of Porsche motorsport stands for outstanding racing performance.
Huawei provided the following information on The Porsche Design Huawei Mate RS benefits and features :
· The world’s first dual fingerprint scanner for enhanced convenience, allowing users to wake and unlock the device simply, thanks to an in-screen fingerprint sensor. Hover to wake the device, touch to unlock it
· The winning combination of Leica triple camera with 40MP RGB sensor technology and exceptional photography powered by Master AI. This combination puts effortless, eye-catching photography at the fingertips of those looking to immortalise their favourite moments. Combined with 5 x hybrid zoom, and the world’s first AI image stabilisation on a smartphone camera ensures photography lovers can capture the best shots with exceptional clarity in almost any situation
· The Porsche Design Huawei Mate RS is the first Huawei handset to allow quick wireless charging, making it even easier to keep the phone topped up and ready to go and, thanks to its long lasting battery, users will easily be powered through the busiest of days
· An ‘intelligent’ smartphone, the powerful AI processor automatically tailors the performance of the phone according to how it is used – constantly learning, understanding and anticipating needs, it is the perfect personal assistant for the pocket
· 256GB of internal storage means those constantly on the go and constantly on their phone can be worry free
· Dual SLS (super linear system) speakers with DOLBY ATMOS enable users to have a superior experience, with the best immersive surround sound and entertainment on the go
· Splash, water and dust resistant, which means there is no need to worry about damaging the device in the rain or accidentally dropping it in water
Jan Becker, CEO Porsche Design Group, said: “Both Porsche Design and Huawei seek to imagine and develop products that stand for precision and perfection, intelligent functionality and highly sophisticated design. Our aim was to create an outstanding device that goes one step further. We believe we have reached this goal by taking our partnership to the next level.”
Porsche Design and Huawei have worked in tandem to develop a smartphone that fuses together the two brands’ DNA, wealth of experience in design and technology, industry-leading expertise and exceptional performance. Through the use of colour in the device’s body, software themes and accessories, the new handset is accentuated with Porsche Design’s distinguished aesthetic and purist, minimalist feel.
The Porsche Design Huawei Mate RS will be available to purchase exclusively from MTN at R 26 459.
Cross-channel chat launched
Clickatell has launched a cross-channel live chat service, Touch Go, that transforms omni-channel customer care.
It enables live chat across a company’s website as well as social platforms (Twitter and Facebook) and mobile apps, bringing customer care and engagement into a single business platform.
“Today’s consumers expect to engage with your brand on the digital channel of their choosing,” says Deon van Heerden, Clickatell Engage CEO and Group CFO. “They want to message your business and instantly have queries resolved, find the information and services they are looking for, without the need for a voice call. Clickatell’s Touch Go makes that happen with the right level of capabilities for businesses of all sizes.”
Businesses can start using Touch Go immediately, with a free Starter option. Touch Go requires no credit card for sign-up and is fully featured with a simple setup process. It offers customisable branding, a unified chat desk business application as well as reports and analytics.
As the business scales up its digital customer care, it can opt-in for the Touch Enterprise offering. Touch Enterprise is designed for scaling up customer care efforts through advanced capabilities including AI driven virtual agents, sentiment analysis, automated workflows, enterprise integrations and in-channel mini-applications.
“Customer care has become a defining factor for sustained business success ” says Nirmal Nair, Clickatell Engage EVP Product & Marketing. “In an ever-increasing mobile native world, customers often choose to interact digitally, but they also expect to be able to reach a human immediately, should they need. Monitoring multiple channels and providing immediate action becomes challenging with siloed deployments. Touch’s unified solution allows businesses of all sizes to provide the customer delight in a simple modular approach.”