Construction in Sandton and Fourways, gridlock in Cape Town are all factors building a strong case for companies to embrace remote working. But is your business geared to make the move and if not what can you do to make it so.
South African commuters are starting to feel the pressure of getting to work on time mounting, which is in itself causing undue stress on both employees and employers. Spending between an hour to two hours in traffic just to get to the office on time is becoming the norm, and in a country where public transport is not as pervasive as it is in Europe and the United States, the problem isn’t going anywhere fast.
“Employees are feeling trapped which is breeding an unhealthy and unproductive environment, which is why corporate South Africa needs to start embracing flexi hours and remote working,” says Marius van Wyk, operations and technical director at SkyGroup Communications. “There simply is no excuse. The technologies and tools, such as remote data access, video conferencing facilities and cloud solutions like Skype for Business exist, all of which support remote working and promote productivity.”
According to van Wyk remote working has to date been reserved for workers willing to take a knock in salary in order to be able to benefit from more flexibility in work hours. This is particularly true for those employees with children. But he says the view needs to shift to one which supports productivity and employee well-being, particularly as news reports and daily traffic reports paint a bleak picture of the state of South African roads.
“Internally we have implemented a pilot project called P.O.P – Place Of Productivity, which encourages employees to work from home. Project P.O.P. is an initiative to gauge employee productivity and general business engagement irrelevant of location. It is centred on our belief that your place of work should not be tied down to a single location.
“What we have seen is that as long as an employee has a stable Internet connection at home, have access to collaboration tools such as our videoHUB conferencing solution and relevant business applications i.e. Microsoft Office, Skype for Business, hosted or cloud based telephony services etc., they are even more productive at home than they are in the office,” he adds.
Surely not more productive? This is the standard answer from much of corporate South Africa who still battle to relinquish face-to-face “clocking in” of employees. Reports from Fortune Magazine, the Harvard Business review as well as a slew of independent studies all build the case for remote working.
All of which speak to the fact that office workers who spend between 45 minutes to 2 hours commuting, arrive in the office feeling like they have already spent a day at the office, and can take as long to get into their work. The growing cost of real estate that is forcing the need for open plan offices is another factor. Open plan offices are a sure fire way to kill productivity, unless the corporate culture supports these.
In one case study run by Chinese travel website Ctrip, sales people working remotely were able to complete 13.5% more calls than their office bound counterparts. The company said it estimated that it saved $1,900 per employee for the nine months just in office finishings and space. It also managed to completely eradicate the “water cooler” effect which is a sure fire way to eat into productivity hours.
“It is not all a bed of roses though. Instilling a remote working culture and making it successful relies about 50% on technology to support the environment and the other 50% on company culture, incentives and the willingness of the employee. You can’t just deploy a cloud-based video conferencing solution, buy mobile data and install fibre at the home of an employee to make it work.
“You need to develop policies, gauge if the individual is disciplined enough to embrace it and set out incentives to encourage its success. Furthermore, regular meeting and ‘management check in’ points need to be established, reports need to be submitted and management need to review these. But the benefits far outweigh the pain points,” adds van Wyk.
Looking ahead, the construction in Sandton is not going to improve in a hurry, nor is the traffic trap that is Fourways or the gridlock that is gripping Cape Town. Which begs the question: if you aren’t considering remote working then why not?
Meet the ambassador to the future
Tilly Lockey, 14, lost her hands as a toddler, but sees it as a massive opportunity to embrace technology. She chatted with ARTHUR GOLDSTUCK about the human of tomorrow.
It is a description that defines 14-year-old Tilly Lockey: She lost her hands at the age of 15 months, and now uses bionic hands to show the world how to overcome disability.
That could easily read as an advertisement for a prosthetics company, but Tilly refuses to be defined by marketing messages. She has not only embraced what is supposed to be a disability, but wants to become nothing less than an ambassador to the future.
That is in effect what she is achieving by pushing the boundaries of what is possible with artificial hands. It means that, eventually, she will have more capabilities built into her body than most able-bodied humans can imagine. She collaborates closely with Open Bionics, a start-up that is using 3D printing to create low-cost prosthetics with high-tech capabilities.
“I have very high hopes for the future,” she said during a chat on the sidelines of the SingularityU Summit at Kyalami north of Johannesburg. From Newcastle-on-Tyne in the United Kingdom, she was at the Summit as a guest speaker, chaperoned by her father Adam and sister Tia.
“When I started working with Open Bionics, I wanted it to include lighting, music, Bluetooth, a projector in my palm, all over-optimistic things. But then I feel that is not too far away, and then a disability would turn into and enhancement of normal human hands. I’m really excited about it.
“I know there’s a couple of things they are working on right now, like trying to get the built-in battery thinner, because it’s hard to get overcoats and jackets over it, so they are trying to get the hands slimmer. They’re working on haptic feedback, to give a sense of touch of vibration, which tells me of I have a good grip on something. It could be coming soon. These hands I’m using now were made in the past five years. In another five years, I think we’ll have all of it.”
The hands in question are called Hero Arms, which its creators, Open Bionics, say is “the world’s first clinically approved 3D-printed bionic arm, with multi-grip functionality and empowering aesthetics”.
Click here to read more about the development of Open Bionics’s Hero Arms.
How Tilly Lockey became a Hero
Part 2 of ARTHUR GOLDSTUCK’s interview with Tilly Lockey explores her amazing career.
This is the second part of this series of articles. To start from the beginning, click here.
Tilly Lockey was diagnosed with Meningococcal Septicaemia Strain B when she was 15 months old.
Her mother spotted the tell-tale signs one day in 2007: a fast-spreading skin rash that looks like pinpricks, along with symptoms like lethargy and bruising. She was rushed to hospital, but the bacterial poisoning spread so aggressively, doctors gave Tilley no chance of survival. They had to make a quick decision to amputate her hands to save her life.
Twelve years later, her future truly came into focus: “I was surprised with really cool Alita: Battle Angel bionic Hero Arms and went on the blue carpet at the world premiere of the movie with Rosa Salazar and director James Cameron.”
That pivotal moment in her life would not have been possible without the intensive efforts of her mother, Sara, to raise funds to buy something better than the metal prosthetics issued by the National Health Service in the UK. She increased Tilley’s profile with a campaign to “Give Tilley a Hand”, and today works as a fundraiser and events organiser for the Meningitis Now support group. Her involvement in an event meant she was unable to join Tilley on her trip to South Africa last week, when she spoke at the SingularityU Summit. After coming off stage, Tilley told us that Sara was her biggest inspiration in her life, and the closest to a role model.
“I’m usually a speaker at her events. I tell everyone my story and what I’m doing now and give these kids inspiration, because they often feel they can’t do anything because of what Meningitis did to them.
“I am home schooled now, which is pretty cool, because I’m able to have a career and get educated at the same time. I feel I can do a lot of things that friends can’t do. I can take a whole class on an aeroplane. I have a great time traveling and meeting so many inspiring people who are making a difference in the world.”
The form of Mengingitis that attacked her leaves hidden scars and issues that only become apparent years later. She is almost absurdly cheerful about the challenges that have faced her.
“I personally figured out that my left leg had stopped growing. I’m still finding out things it has caused, but you survive. At least I’m here and I’m alive.”
It does help that she’s comfortable in the spotlight, happy to give interviews, and eager to show what she can do with her bionic hands.
“I want to go into public speaking a lot more, and it could be an option as career. I want it to continue because it’s a lot of fun, and I feel I’ve got a story to share. If I can inspire people to change the world, I will. “
Her travels this year will still take her to Barcelona, Jakarta and New York. In the Big Apple, she will accept a humanitarian award, and intends “to give a funky speech”.
In Jakarta, Indonesia, she will take part in a fashion catwalk and do a makeup tutorial live. She learned to do makeup with one of her bionic hands when she fractured her right elbow in a fall at school
“I got makeup for Christmas and wanted to play with it, and got the idea of doing it with an open hand. It took a lot of perseverance and patience, but after studying how to do it, I was able to recreate a full makeup routine using one hand. It wasn’t a great situation at the time, but now I’m happy it happened because it got me into doing what I do now.”
What she is doing with makeup is remarkable in its own right. She gives tutorials on YouTube, where she says she is “kinda new”, as she has “only around 16,000 followers”. That may well soon expand into cooking videos.
In other words, everything is an opportunity: “I could be sad, just sit on my bed and cry, or I can live my life and realise what I’ve got: these amazing bionic Hero Arms.
“All I want to do is help give people confidence in themselves, accept who they are, accept their scars and everything about them. That they don’t have to impress everybody and just be themselves.”
Read more in the third article of the series about how family remains at the centre of Tilly’s life.