All posts tagged "CX"
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Artifical Intelligence
CloudWorld 2024: Oracle launches
50 new AI agents13 September 2024New AI-powered capabilities in Oracle Fusion will optimise finance, supply chain, HR, sales and marketing, writes...
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People 'n' Issues
From CX to EX as
employees become key to customers19 May 2023In contact centres, Employee Experience (EX) and Customer Experience (CX) work hand in hand, writes KELVIN...
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People 'n' Issues
Online retailers must meet customers in their world
17 February 2023Personalisation is the golden key to customer experience, writes David Meintjes, CEO of TELVIVA.