All posts tagged "CX"
-
People 'n' Issues
From CX to EX as
employees become key to customers19 May 2023In contact centres, Employee Experience (EX) and Customer Experience (CX) work hand in hand, writes KELVIN...
-
People 'n' Issues
Online retailers must meet customers in their world
17 February 2023Personalisation is the golden key to customer experience, writes David Meintjes, CEO of TELVIVA.