All posts tagged "customer service"

People 'n' Issues

Make the most of existing customers

The Salesforce Shopping Index shows Middle East and Africa digital commerce growing 21% year over year,...

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Online reviews shape buyer decisions

An effective strategy for responding to online reviews is vital for business and can help companies...

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How to lose your customers: keep them frustrated

Innovation Summit gathers global experts to provide insights into data-driven strategies and the latest analytics and...

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VR comes to showfloor

Audi dealers in Germany, the United Kingdom and Spain are now starting to deploy the Audi...

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Are you a frictioneer?

The driver for both consumers and businesses today is the insatiable demand for frictionless experiences. Every...

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IoT can fix bad service

The Future of Customer Service, are machines taking over? With the IoT, just about anything is...

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How far is the future?

The customer service environment is being shaped be technologies like AI, machine learning and augmented reality,...

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This is the tech that will change customer service

Rather than obsessing about driving efficiencies, business leaders need to look at emerging technologies to find...

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How visual IVR will serve customers better

Customers want an efficient customer line service and Visual IVR technology is set to enhance the...

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Risk gets a new face in the age of social

A reputational crisis can wipe out tens of millions of Rands from a company’s value. writes CHRISTELLE...

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Social makes service visible

Providing social customer service in today’s environment is no easy task. However, since social media platforms...

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Lines blur between digital and real experience

A few years ago, digital commerce and real-world customer service were often thought of as separate...

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Five tips for customer service success

It costs more to acquire a new customer than to keep a current one happy, so...