All posts tagged "contact centres"
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5 tips for integrating modern contact centres
13 October 2017A contact centre must work seamlessly with a business and its people and it should not...
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Educators must get tech-savvy to talk to students
31 October 2016Amidst the widespread disruption of tertiary education institutions across the country, contact centres in this sector...
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In customer experience, management needs measurement
20 September 2016For business decision makers to have access to relevant data and then use it to inform...
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Why chatbots won’t replace humans
10 May 2016The use of artificial intelligence in the contact centre may sound like a good idea, but...
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Five tips for customer service success
4 April 2016It costs more to acquire a new customer than to keep a current one happy, so...